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The best restaurants in Charlemont with Grove Vale Sandwell West Midlands
29 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
696 Opinions in 1 websites
Terrible experience with this hotel went to view it with a view to booking it for the celebration of our father's life to take place after his funeral service. We were told by the duty manager that we could hold it in the bar area due to the event taking place during the day on a week day, all we had to do was phone the event team with the date of the funeral Two days later whilst at the funeral directors I rang the events team to confirm the date and time only to be told "no you can't have the bar area" I explained the manager said this would be available as the other room we were shown as an alternative was dark and dingy. The lady I was talking to on the phone who wasn't at all polite said "the manager is new so wouldn't know what he is talking about" and hung up the phone. I would be very careful if you are considering this hotel for an event, the staff need to communicate better with each other and certainly with prospective customers.
2299 Opinions in 4 websites
Ordered from here for about 5 years, had loaded box last time which was lovely but I added peri salt this time and omg it tastes fishy!! Couldn’t eat it, was vile! My husband even said it’s the worst kebab he’s had from them! Whoever is working tonight should be sacked!
19 Opinions in 1 websites
We went there as a family and were sat at the back of the restaurant. At the counter was an elderly man and I guess his kids. No interaction from the owner and the kids who were meant to be were non present and paid very little to the customer. The restaurant is very busy with online ordering but they lack professionalism with on site customers. We had to get up three time to go and ask them to hurry up with taking our order, bringing us table water and the list goes on. We ordered the platter of paronthe and some specials. We even ordered some spicy, was there any difference? Well sadly no. They were very slow to come out and then came out separately. Not good when serving 10 people and they all got their food at different times. If they didn’t have non interested kids doing the customer service I feel somewhat things could be better. But there is also an issue with the speed and efficiency of the kitchen and the bland food. I understand that we all have different preferences but when you specifically order something to be spicy, how do you get that wrong? The whole party said that every food item was different in thickness and filling but that they were all bland. There are toilets in the restaurant and some limited parking at the front of the venue. Not worth a second visit unless things improve drastically. But they seem to content with their online business rather on site service. A shame
379 Opinions in 3 websites
This is a massive improvement on our last visit. The roast was delicious! I have to congratulate the back kitchen on the beef. At these prices it is always going to be on a budget but it was cooked to perfection, and tender and juicy. Just a comment on the veg, pleae dont mix old and new, it looks awful. Staff utterly professional and friendly and nice that they were flexible and allowed us to have two children's Ice Creams! Truth is, having ate large roasts, we would not have spent on a pudding had they not taken a common sense approach - so we spent another fiver on ice cream then stayed for two more coffees each. This place is quietly doing what Toby is sometimes failing to do - I wish you well and look forward to dropping in again.
4 Opinions in 1 websites
My friend ordered food and he had to wait a staggering 45 minutes whilst i had to wait 5 minutes. Additionally, my fries were undercooked, the bacon was hot and rock solid. I wouldn't recommend, I'd rather get take away. On the other hand, staff were good.