Ruby in Sandwell - Phone Number, Reservations, Reviews

I'm puzzled by some of the negative reviews because every time my partner and I pick up food from this Chinese takeaway, we’re never disappointed. The customer service has always been friendly, and the food quality is consistently good. I have a sensitive stomach and often struggle with other takeaways, but I've never had any issues with the meals from here, which is a big plus in my book. My only critique is that some food instructions aren't always followed perfectly, and the pricing can be hit or miss—some dishes are great value, while others seem a bit pricey. Overall, it's a solid spot for a tasty meal!

This our local Chinese takeaway. Always greeted with friendly service. The food is good and is flavourful. Better than other takeaways that are somehow rated higher.

Ordered via Uber eats some items missing , stone cold and looked like it was re heated , couldn’t even bite the prawn toast or chicken , so didn’t try the rest , total waste of money

I simply asked for a king prawn fried rice, basically just prawns and rice, i got something else which included pork and I don’t eat pork, now they not answering the phone and I can’t eat the food because it contains pork!! Im not happy and will be in the shop tomorrow

One of the best local shops staff is so friendly..

Wouldn't let me give 0 stars. Placed an order for it to not even arrive! They won't answer the phone when I called to see where my food was when didn't arrive an hour after ordering stated be 30-45mins. So been charged for food that never arrived!!!

Totally disgusting waste of money not good value for money at all. The food disgraceful vile flavourless. Dont know whats happened to this place food stale and rip off of meals. Gorl reception rude and tells lies do not eat from here!!!!!!

I’ve been using the ruby for years last night had a meal for 1st time in a while it has gone down hill as far as my wife & I are concerned very bad quality used to love ribs not fit for my dog the chow mien dry & rubbery it has really disappointed us let alone made us feel ill won’t be using again find an alternative I used to tell everyone about the place no more go to the chippy you know where you stand VERY DISAPPOINTED

Used to use this place regular last 3 times very poor so used a new place was great decided to try again bill for me andmy wife was 15.80 when arrived no prawn crackers which used to be free with orders over 12 pound called them they said only frèe now with orders over 15 pound i said we paid over that and was told delivery was 1.20 whichleft my order at 14.60 how pathetic and yet again food poor seems like theve just turned greedy and cut quality food prducts

Great food great service on my doorstep happy days

Eating from here since the ruby opened. Now they have started to refuse delivery. Because I have moved further away..2 miles more I said I would pay delivery fee. Picky and fusy these days. What about Loyalty . You didn't mind having my money for 20 plus years but know its not good enough..... Absolute disrespect.

Not a good experience this time , chicken chow mein wasnt very warm and gave my partner the wrong meal and then had to wait an age for someone to deliver right meal.

Mine and my partners favourite takeaway by far !! Great food never been disappointed !

I had the chicken fried rice, lovely as always with large chunks of chicken

Great taste of all Chinese foods, great customer experience but the owner seem paranoid too much, guess only do that to certain people... irrespective I don't denied myself from good food, still get take aways always from there.

Had a Brilliant meal Delivered from here

Been going here for years great food good service

Food is well under par, they use jelly stuff in it that is just sickening.

Thank you for delivering to us some fantastic food so promptly despite the poor weather conditions.

Best Chinese in west midlands fab food great customer services

Food is very mediocre , was not cooked to how I asked for it. Was given sloppy customer service. Won't be ordering from them again.

no answer, how can you sell food when you don't answer the phone.

My first visit today I thought the food was lovely

.my favourite Chinese by far my husband loves the curry's quick service & friendly staff

Good food, good prices, pretty quick service. Would recommend this for a nice Chinese.

Love this take a way. Best Chinese take a way in town

Luv it enjoy my food all ways no problem 😋💯