Delivery
Pickup
Outdoor
The best restaurants in Murton County Durham North East
23 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
133 Opinions in 1 websites
Wow, wow, wow. This was a very wonderful surprise to dine here. We were expecting average/ good pub food and we got restaurant standard wonderful food. The cod fish dish was exceptionally good, and the chocolate expresso ice cream pudding was divine. What a fabulous place…. and just wish we lived locally. The very delightful waitress made our visit even more lovely. This was the best meal we have had in the Durham area.
206 Opinions in 1 websites
Now I understand most restaurants / takeaways will be extremely busy on New Years Eve, but from my view they let a lot of people down including myself. I placed an order and told a pick up time of 8.45. Upon arrival the restaurant was busy with a lot of angry customers (some who had waited over 2 hours in there for their food). No one greeted me or others, or asked who we were or what we had ordered. When I finally pulled someone I told them my order which was written down by them.. they then took over an hour to cook my food (and only started when I arrived) - as seemed the case for a lot of people there. Very frustrating esp when I wanted to get home and enjoy somewhat of what was left of New Year’s Eve. No apologies or no time of how long it would take.. just me sitting in there ... waiting.. it finally arrived and still no apology! Got home and part of it was wrong.. due to the time there was no way I was going back (believe they took the phone of the hook). I’ve been a customer for many years in the restaurant and takeaway.. oh and they overcharged me but at the time I just wanted food (would have been too late to order from elsewhere). I may be wrong, but don’t take so many orders that you cannot handle them, also be prepared and it’ll go smoothly! I felt for the chef, but management has let him down and the customers The only reason it’s gained a 2 star is the food! That’s saved it from a 1 star, (food spot on, service disgraceful). Because of this and no apology on line or on their FB page, I’ll be going elsewhere.
67 Opinions in 1 websites
We took ny husbands mother who is in a carehome & has dementia for a day out. We stopped for a drink & ice cream. I asked if they could do a small glass of milk...that they have for their milkshakes. They said they didn't have enough & to try the cafe next door, who do...milky coffee's..Latte's in posh speak, who also had no milk... We stayed & bought an ice cream anyway. My mother-in-law spilt ice cream & had it over her hands so I asked the young lady/person at the parlour counter for a wet paper towel/cloth, anyone would've thought i'd asked for a free ice cream! The older lady/person was quietly but obviously sarcasstic & rude that i'd dare ask for a wet cloth/paper towel. Absolutely agree, if they don't sell milk as part of their menu they had every right to say no, but a milkshake is.. flavoured milk. It was more about their attitude. Rude & dissrespectful
23 Opinions in 1 websites
we went to the only available pub with a pool of table only to find it covered over for a jam session.loud rock music that was very bad.very expensive place plus lets in young people that causes a bit of an edgy atmosphere no food on offer.very poor place
36 Opinions in 2 websites
Very good food. Decided to give this place a go the other week. We had a box meal and salt/pepper fries. It was tasty. The place inside doesn't look the most advertising, reason for dropping a star.
25 Opinions in 1 websites
Ordered caramel waffle latte and a Chelsea bun for myself, my friend ordered a vegan coffee and cake, by the time we’d picked up our cakes my friends’ vegan coffee was ready and a queue of people had formed so we took a seat and waited, and waited and waited. So having seen so many customers come in and get their drinks instantly I went back to ask for my caramel waffle latte, first of all I was told it had already gone out and the assistant was kind of trying to ignore me as she just continued with more orders, then she snapped ok I’ll make another but she continued with other orders and as the next person she called returned to the counter with a coffee she’d had some time and been drinking, the Starbucks assistant took her cup and tried to pass it to me saying it must be mine! I was horrified and said I don’t want someone else’s coffee, it’s already been partially consumed and handled by another customer so not hygienic but also we’re in the middle of a pandemic. She made me wait a while then passed a cup, looking nothing like the caramel waffle latte on the posters and not knowing if she’d topped up the other cup I retired to the table where my friend had finished her coffee & cake alone, so I ate my then sad dry bun and as I was leaving spoke to a supervisor about the lack of customer service, care and food hygiene safety. I asked for the branch number snd name as I wanted to put in an official complaint but was told the web address would find them, the assistant would be spoken to about making me wait and given a card for a free drink. I’ve mailed the complaints department but 10 days later not heard a thing - we won’t be visiting starbucks anytime soon, I don’t think it’s safe!!!
2875 Opinions in 3 websites
Worst service ever! Today 22/09/09 at 2.08pm I’m absolutely fuming, ordered take out food with my kids and our sides were missing. Drove back literally 1min later to ask for our sides . The girl at the till disappears then moments later the girl who “packed “ the order comes and says “I packed the order, and put your sides!” At my grown age with kids in my car, lying and hustling coleslaw and gravy?! Then the manager comes… Manager has the nerve to come and say ohh she’s been work here for years so will take her side! And funny thing is I have been to the same KFC a few times and have missing items from our order. I know deep down that girl knows her mistake, I hope she gets her karma for upsetting myself and my kids! As for that manager, she will be jobless soon if she tolerate such stupidity from her staff and still stand up for them. Doubt this shop will be open for long, sad my family has always supported this KFC as we are local. Never returning again and putting my kids through such trauma.