222 Marylebone Rd, London, NW1 6JQ, United Kingdom, England
This hotel, although beautifully decorated and priced accordingly, does not offer good service. The staff can be rude and dismissive, a fact that was illustrated perfectly by the CEO (allegedly) punching a woman who was peacefully protesting, as is her legal right, outside the hotel. All in all, a very disappointing experience and not one I will be in a hurry to repeat.
I had a bad dinner experience at this restaurant.
-I didn't enjoy the atmosphere, dark, and noisy.
-The food was really good, delicious steak, and pan-fried stone bass.
But the mashed potato was not as good as it should be.
-I waited too long for my order.
-I asked 3 times for the bill.
After I finally got the bill, I needed to wait again to pay, because the lady who brought me the bill just went away without saying anything, so rude, and weird service.
-As a customer, I don't feel comfortable of the rules that add the service charge automatically on the bill.
It's more polite, and fair to ask the customer about the service charge, before adding it to the bill.
Anyway, they have seating area indoor, outdoor, and upstairs.
Toilet for customers is available.
Great service, really good food and nice atmosphere make lunch here excellent. The sides are all really tasty but the steak for the price is a perfect and easily contends with the more expensive restaurants! Plus the ice cream dessert is excellent and free!
2 Riverside Walk, Kingston upon Thames, KT1 1QN, United Kingdom, England
Had a traditional breakfast which was cooked to perfection and two strawberry margaritas which tasted great. Will definitely visit again, also my waitress Catherine was lovely. Very attentive and didn’t keep me waiting at any point.
Thank You