The best restaurants in Thurrock East of England

I called to confirm they would be open Christmas Day evening as it’s just me and my son and he wanted a Chinese this year - lady confirmed open from 5pm on Christmas Day. It’s 5.50pm and the shop is shut. - totally ruined our Christmas Day when it’s already a difficult time for us.

Food was terrible here, lukewarm and tasted awful. I would rather visit the many other outlets in the food court. Save your money as it’s not cheap either

Appalling delivery time, it took an hour to arrive, I'm not happy and won't order from them again.

Ordered a New Yorker and Ultimate Korean BBQ Chicken (spicy in an enjoyable way), both arrived warm and were delicious ~ 5/5 Got the Chick n Mix - the wings and kickers are ok, but the chicken strippers lack all chicken flavour so I wouldn’t recommend hahaha ~2/5 The delivery was quick and the driver was very nice nonetheless :)

Opening time mentioned as 7 AM when went then said come at 8 AM

I was here with my partner and 11 month old for a pit-stop on the way to family for Christmas. After spending 150 quid on food and fuel we tried to leave but a traffic jam had formed all the way from the main road right into the car park so after sitting in stationary traffic in the carpark we decided to wait it out back in the services. The traffic eventually cleared and we left exactly 2 hours and 34 mins after arriving. I know this because when we got home after Christmas a parking charge was waiting for me issued because I didn't pay for my 34 minutes over the free two hours. Never mind that I spent 150 quid there, never mind that I'm a regular visitor, and never mind that I was physically unable to leave the site which constitutes a frustration of contract. I appealed under mitigating circumstances, it was rejected. I appealed to the adjudicator POPLA, it was rejected. I brought the to the attention of moto services director Ken McMeikan to let him know his customers were being ripped off by predatory parking frim CP Plus aka Group Nexus and was told it was nothing to do with them. I'm appealed at the way they've handled this.

FOUND A HAIR IN MY MILKSHAKE order the food to my door took 30 minutes to come I only live down the road and enjoyed my meal until I opened my milkshake to mix it.

Very slow service, food cold, chips soggy, tables dirty and sticky, prices gone up! A young lad taking orders spoke way too fast with no enthusiasm at all and got my order wrong. I was shocked to witness the way a male manager spoke to a lad infront of staff and customers, rude with a bad attitude. You are employing inexperienced kids yet expect perfection, no chance! But this does not give you the right to belittle your staff, what a great role model you are, stand proud Sir!!!

I witnessed a server touching her nose and preparing food. There were mistakes with my order. Staff were extremely busy and obviously understaffed. Wait times were unexceptionable.

first impression when i walked in, big and clean store. the service was quick and food still hot, all as i wanted

Chicken tastes poor, noodles had no flavour and I’ve spent the last 24 hours with the worst food poisoning that I’m having to have a day off sick from work! Avoid!!!

Slow and very unhygienic. Very slow, they don’t care about customers, no customer service at all. Worst thing that they touch a food with out glows and then give a change(and this is COVID now) and then make another sandwich for a next customer with out washing a hands. Avoid this place. They don’t care about food safety.

I am still in shock regarding what happened at capital kebab today. We went to the window to order and said “hi you okay” to the man cutting the kebab and he said “NO IM NOT” we thought he was joking and asked again and he started muttering telling us to “go the F*** away” I was flabbergasted. He then carried on swearing and then branded his kebab knife up and down in a threatening manner where we then asked if he had a problem, and he came up to the window aggressive and argumentative which then made us defensive, we literally had no idea what on earth we had done, then he got his phone out and told us to hold on acting like he was going to call someone to what? Come and hurt us? What a joke. I don’t know who this employer is, haven’t seen him there before but you need to get rid of him asap before either police gets involved or he hurts a customer. He got back what he tried to give with force from me as no one has the right to speak to anyone the way he did. We literally came there from the jubilee celebrations, all happy and chirpy until we came across his mug. Absolutely disgusting human. I should add the other young guy was apologetic and offered our food for free but we still paid. For reference, he is short in stature, small eyes and has stubble. BEWARE IF HE IS THERE, IT LOOKED LIKE HE WANTED TO USE THAT KEBAB KNIFE.

this take away is not one of the best but not the worst. do not like their buggers or their chips. my kids quite like their pizza,but over all.would not be using them that often

It was ok but staff need to pay a little more attention to staff and not just chat. Well stocked and good choices