Moto Services West Thurrock in Thurrock

I was here with my partner and 11 month old for a pit-stop on the way to family for Christmas. After spending 150 quid on food and fuel we tried to leave but a traffic jam had formed all the way from the main road right into the car park so after sitting in stationary traffic in the carpark we decided to wait it out back in the services. The traffic eventually cleared and we left exactly 2 hours and 34 mins after arriving. I know this because when we got home after Christmas a parking charge was waiting for me issued because I didn't pay for my 34 minutes over the free two hours. Never mind that I spent 150 quid there, never mind that I'm a regular visitor, and never mind that I was physically unable to leave the site which constitutes a frustration of contract. I appealed under mitigating circumstances, it was rejected. I appealed to the adjudicator POPLA, it was rejected. I brought the to the attention of moto services director Ken McMeikan to let him know his customers were being ripped off by predatory parking frim CP Plus aka Group Nexus and was told it was nothing to do with them. I'm appealed at the way they've handled this.

I visited this service station as was passing thru and was hungry, stopped and see there was a kfc The service was great, but the young lady on the till. This was on Saturday, it was very busy and only had 2/3 staff members on from what I could see off anyway. There was a young lady called Louise or something she was very helpful. She was going from the back bit to the front to help the young lady. I thought she was very hands on and you can see she cares for her staff as she was willing to do anything and help her staff. Big praise to her for handing the difficult situation when busy.

Visited KFC and have never had such a slow service in all of the hot food facilities that I have ever visited. One member of staff was just standing there, doing nothing whilst chewing some gum in a food preparation area. Poor guy on the till looked completely overwhelmed with all of the customers and no support from the member of staff standing next to him. Help only arrived after we had complained about the food sitting on the racks getting cold. Car park needs resurfacing and clearer signs.

Wow, by far the worst services I've ever been to. Only stopped to use the toilets and then spent half an hour to get out of the place , absolutely chaotic !! Avoid if you can.

Alcune volte per motivi di traffico (forze maggiori) 😢ho dovuto utilizzare quests arra di servizio che posso dire molto cara rispetto a stazioni di servizio vicine, sporca, alcuni amici sono stati multati per a ver gettato mozicone di sigaretta ed altri per aver parcheggio con la ruota sopra la linea bianca del parcheggio, il figlio ape la portiera del.'auto corre alla siepe piu vicina per urgenze fisiologiche. . Pensate un po.... Che l'errore umano sia piccolo o grande hai le guardie private dietro l'angolo che di giorno guidano ifurgoni con i loro traffici commerciali e di notte vanno a caccia di errori umani e senza indugio Con orechie tappate e video camera On ti stampano una multa fissa di £150... Cosa dire AMMESSO NON CONCESSO Che bel business.. ALLA FACCIA DELLA CRISI...

Out dated, tired. Broken glass all over the parking spaces. The slowest Costa ever and there was only 3 people in the queue. Toilets downstairs. No dogs allowed inside which means if you alone and travelling with a dog no choice but leave them in the car. Outside drinking bowls for dogs empty. No green space at all. No paths through car park either.

Every Saturday and Sunday Gregg's is open at 6:30 not 6:00. Are not respecting the time on site. Thanks

Do not stay at the so called 'hotel'. Used to be Travelodge I think but obviously should now be closed down. Not cheap at £70 per night but I would value at £25. This is absolutely terrible. Arrived at 9.30PM for a pre-booked and PAID room which wasn't ready. Guy on reception changed sheets and threw old ones outside the door. The room wasn't cleaned, the carpets disgusting all through corridor and room. Another couple before us had similar problem and told us they were waiting for one hour and as we walked in told us to run!

Stopped to use Gridserve car charging which is excellent. Went into Moto services for a drink while waiting and was shocked at how dirty the public areas are, with worn furniture and smelly loos. What a letdown, compared with Clacket Lane, which is excellent.

I am a Coach Driver and couldn't get into the Coach Parking Area due to being full beyond capacity with Lorries. Lorries was also parked in the Car park and in the Fuel Station aswell as access roads. Litter, old food and rat's was everywhere and the Service area and toilets was in a bad state. I will never stop there again especially with Passengers. I would advise anyone else to do the same.

The car park was covered in litter and appeared totally uncared for. A shocking first impression on arriving. The services felt tired, shabby and dirty. The toilets were unpleasant and the choice of food outlets very limited both in choice and food. Possibly the worst services I have ever stopped at in Britain, and the benchmark isn't high. Never will we visit again, Dingy, unloved, utterly dispiriting, take my advice and keep going.

The whole service area is getting worse than better. Entrance automatic doors but exit ones are manual. Best to go the wrong way if you want to. The offering here has reduced. Burger King limited range, Greggs low in front fridge. Costa unable to sell sandwiches as the fridge is broken, I don’t think they have another one. Also no pride it seems in the cake area. The outside seating next to Costa, paint coming off barrier. Their own branded restaurant is closed permanently and you can see clearly where it is. The corridor down to the disabled facilities is not as nice as it could be. Disabled facilities in desperate need of a refurbishment. The car park did also have some loose rubbish. The only thing I think they have done in years is new ramps and steps outside. Not even sure if hotel is still open.

Stopped off for a loo break, coffee and a stretch of the legs on Sunday at 11.30 am. Everywhere was either dirty, grubby or falling to pieces. Staff where slow and uninterested and had no idea of what customer service means. The building looks like it is falling apart. The toilets are in the basement and smell. Outside, the rubbish bins were overflowing, the ground full of cigarette ends. The windows were filthy and the paintwork was flaking. The white lines marking the parking spaces were faded or absent and the road signs were in a similar state. This place is an embarrassment and could be one of the first service stations a foreign tourist will have visited in the U.K.

Nothing open at 9.15PM. Greggs closed burger King closed. Complete waste of time stopping. Drive on by.

Has to be the worst service station in U.K., even by Moto standards. Essentially a truck stop now, with HGVs all over the place. The smell of the toilets hits you as you enter the doors, and the only hot meal facility is Burger King, which does its usual trade in making fat people fatter. Move on quickly - ideally, don’t stop at all.

Pulled in for rest at night and as the place was absolutely rammed full of hgv's, found it intimidating. The place was used by hundreds of drivers who were trying to clean themselves and do their washing in the toilet sinks. Fair enough, but as...

Use these services a couple of times a month. It has a good size car park with separate areas for cars and lorries. I know it is a service station but it really is a tired building which could really do with some care. The...

Stopped off there for a break on 29th august 2020 whole carpark was gridlocked took us over 2hrs to get out know got a fine through the door for being over the maximum stay period. Know protesting fine. So beware.

We spent 2 hours here on a Saturday afternoon due to total gridlock first trying to enter the services and then trying to leave. Car park blocked at both ends by weight of traffic going to Lakeside shopping centre. A guy in the garage told...

We are on our way on holiday to go down to Sussex from north London, thinking that we could grab a bite to eat before heading onto the dart ford bridge, we stopped at these services. There was a greggs, a Costa, a Burger King,...

I think this service station comes into the bottom 5% of those that I have visited. Driving in, passing an enormous lorry park into a very dilapidated car park. The whole building has no ‘charm’ to it, not even inviting. Inside, ok it gets better...

Good for on the go, no queues Lots to choose from And plenty of comfortable chairs, the loos are clean, which is a plus

Stopped here on our way to Hastings if was scruffy and the toilets were disgusting,you could smell them from the top of the stairs if I wasn't desperate,I definitely would not have used them.

Depends what you like but Greggs is massively cheaper for a coffee and cinnamon bun than costa right next door! A small but friendly service station !!

Expensive as expected, fortunately Thurrock retailpark is so close with eateries and a Tesco supermarket and cafe etc... Fuel much cheaper at Tesco or if travelling to Kent at Asda, Greenhithe.

Awful coffee.... The “Barista” serving us had a “Maestro Barista” apron on, which could not have been further from the truth. Brown liquid for £2.50.

All was fine. Easy to find off M25. Needed a toilet stop and the toilets were clean. Picked up a coffee from Costa. Fine too. All as expected.

Stopped at Thurrock services for a quick break (and due to the fact that the bridge was temporarily closed). I opted for a macchiato from Costa – the coffee was well made and pleasant to drink. I enjoyed it on the balcony overlooking the fishing...

We regularly stop here southbound in preference to south mims which is often busy and crowded and doesn’t have anywhere with proper cups/mugs! Nice outside balcony on a warm day.

It survives because you get trapped, perhaps for ages on either side of the dartford crossing then become desperate. The usual chains in there, service with a grump guaranteed, we sadly used it twice in one day - with the same results (at both Costa...

Had a tea and coffee however we surprised by how few people were in the services. Staff were friendly theplace itself was clean and tidy

Stayed for one night while on business, Popped into the services next door as I was staying at the travel lodge for the night, I almost choked on my burger as the core of the lettuce was in my bun. I am so glad a...

i am gluten free and dairy free so ordered mushrooms 2 eggs and 3 bacon & cuppa tea, black. this was £10+ service was poor and had to ask again for the cup to make my own tea. not friendly or helpful as i had...

I have visited these services many times as a coach passenger. Various coach companies have used these facilities for pick up, change over, stopping and ending their holidays, for that purpose it is fine, there is lots of room to park coaches. The site has...

If you are ever unlucky enough to have to use the M25, especially the Dartford crossing, then be sure under any circumstances not to stop at Thurrock Services . . . . Because you won't get back out again for well over an hour. The...

The Moto Service West Thurrock have everything you need - toilets, Burger King, Greggs, Costa, WHSmith, M&S, and two casinos. The toilets are clean. The only negative is the massive queue to get back on the motorway. It’s just a bad roundabout and you could...

Sunday 1pm.... Try and hold off to the next services if you can.....services itself ok with standard facilities I.e M&S, food and toilets etc but absolute nightmare trying to get out of car park to rejoin M25 - reminiscent of leaving a concert!!! Equally total...

I have called here twice recently but only as they were in a convenient place. After my first visit I was reluctant to go a second time but I did. Then I realised why I didn’t want to go again. There is little to attract...

To be fair to Burger King and Costa the food and drink was fine but the place itself is filthy and poorly maintained. Dirty plates at 4/5 tables. Awful canned music playing too loud. Just an awful place to eat but sometimes needs must. Avoid...

This is a coach interchange where coaches mingle with big articulated lorries. It can be pretty busy. The services are limited compared to other motorway services and quality of food did not look too appetizing. Thankfully there's a small M&S so there is an opportunity...

Had always thought this a bit tired compared to south mims but stopped recently and was impressed by the renovations, nice view over the lake, great coffee, excellent service ... AND a proper Cup!! Hard to find in many services these days-will be going back...

Not the best nor the worst but just a motorway service station. Limited facilities but functional for a quick stop.

In the pouring rain we queued waiting to get in the services. Nothing was moving so some of our party walked to the buildings which were still 5 minutes away. The building was undergoing building work but the entrance was full of smokers, not ideal...

Stop here twice last week for my 45 minute break. Services are being revamped a lot of work going on. First stop I had a full English breakfast. Not the cheapest I've had nut for a motorway services it was good. A good portion well...

Stopped here to use disabled toilets The car park disabled spots don’t have space both sides of the area so had to park then move to be able get out of Car The ramp from Car park is very steep so incredibly difficult to get...

The whole place oozed uncared for, unloved and decaying. Understaffed food outlets so you waited forever to be told “no hot food choice” or indeed failing that once you’d queued again, to buy cold food that was as bad as any I’d been sold anywhere...

I had a long road trip which meant leaving early in the morning and travelling for 7 hours. I was in good time so decided to stop at a services for 40 minutes or so as I was an hour early for my meeting. I...

Prices are not cheap, But it does have free Wi Fi. Uncomfortable seating but useful for meeting point also has 2 Hour free parking.

Had to stop as the M25 was a car park, what a horrible place, food very poor, staff had no idea. Had a burger from Burger King, cold and tasteless, some kind of noise over the PA, could not wait to get back to the...

We use this service station when we travel in this area because they have a children's playground outside. We can also get fresh coffee from costa. It's a clean and tidy place and not bad to stop and rest for a while. The only thing...

Decent access, parking etc.. M&S, Costa, BK and general hot food eatery. Visited costa, friendly and efficient service. Coffee and a roll, £7.50 There were however alarms going off in the building and no one knew what they were. Caused a bit of a stir.

Usual Burger King fayre. Hot and fresh. Can't fault it really. This place is basic but clean and handy when travelling into Kent. Clean toilets here too

The GF and I stopped here on our way back from Gatwick Airport. Services weren't particularly busy at that time (may have been due to heavy Police and HMRC presence lol). We chose Burger King. Service was a little slow because of only one person...

Average services. Need paint. Standard Costa for a service station. Your young lady working pm shift on the 4th April is brilliant. Well done to her. Really cares. Loud but in a nice way. Asset to Costa! Get more working plug sockets please

Stopped here during a long drive for some refreshment but wish i carried on. The place felt rundown and a bit grubby. After waiting ages to be served the staff member looked confused when i asked for my tuna melt ciabatta to be toasted. She...

Thurrock services are not very welcoming or particularly family friendly, more of a truck stop. Not a place to spend any more time than absolutely necessary especially later in the evening when a lot of the restaurants shut down! Staff at WH Smiths were very...

Stopped here last night for a coffee. Costa was closed. So had to get coffee from EDC. No staff about. After calling. Banging on the counter, even walked over to the hot food section. Didn't see one member of Staff. I went back to EDC...

stop here every time we are on our way to London and its ALWAYS COLD, understand its a big building but jeez!! services are good with lots of options but need to warm it up!!

Edc at Thurrock services must change their staff training, I was served my overpriced crap by Toyin, it was slopped onto a plate & virtually thrown at me!!! Gotta be the most miserable employee ever, how the hell has she got a job there???

Just a quick stop for some cigarettes. Nice little marks and spencer shop with the petrol garage. Has everything you could need for your journey. Nice coffee from the marks counter