McDonald's in Thurrock

Cold food... 3am late dinner after a flight into Gatwick and everything was stone cold! Simply unacceptable and they have the nerve to charge for sauces!

It's a McDonald's, it's clean, it's busy and it's convenient... I've used this branch a number of times. What made my visit stand out was staff member Ese. Smiling and efficient, friendly and focused. My 'cheese free to avoid migraine' request was taken as part of a larger order, repeated back by Ese to ensure clarity and all was correct once cooked and ready. As I said, it's a McDonald's... but with Ese on the team, it's a standout McDonald's. Thank you Ese for your quality service.

The person who prepared my mcflurry was walking around chatting to her colleagues before giving melting ice-cream.

Messed up our order and when asked to correct it, attitudes were less than courteous. Order on return still was not to specification.

It's a McDonald's, it's clean, it's busy and it's convenient... I've used this branch a number of times. What made my visit stand out was staff member Ese. Smiling and efficient, friendly and focused. My 'cheese free to avoid migraine' request was taken as part of a larger order, repeated back by Ese to ensure clarity and all was correct once cooked and ready. As I said, it's a McDonald's... but with Ese on the team, it's a standout McDonald's. Thank you Ese for your quality service.

Perhaps the worst McDonald’s I’ve ever gone to. Firstly the car park is so poorly designed. You enter the car park in which you have to squeeze tightly next to the people waiting for the drive through, and then drive behind the store in which half way round the lanes between the drive through and car park rejoin, which is incredibly confusing and somewhat dangerous if you’re not paying attention. Secondly I arrived at 10 because it was the only restaurant still open in the area and was surprised when I wasn’t allowed into the store because they had closed. I was then told by the same member of staff that I could still order through the app and enter the store, which has left me completely confused as they weren’t then closed. Finally after ordering my food and paying for it, I and everyone else in the restaurant ended up waiting over fifteen minutes. All I had ordered were some McFlurrys ! When I finally got to eat the McFlurrys they were half melted as they had just been sitting on the side, something that I thought were quick and easy to make. After a second visit two years later, hoping something had changed. I ordered table service through the app, only to have a staff member loudly shouting the order number out. I was very abruptly and rudely told that they don’t apparently do table service at night. Maybe change your options on the app then, as they had managed it for outside? Secondly a burger was cold and chips without salt, only to have them argue with me and each other over it. Overall, I am very disappointed with this McDonald’s and will never be visiting again.

It's McDonald's. Nothing Special. There is Parking but you would need to drive around to see it.

great area great food amazing staff

Food we got was good, I tried the new nether sauce which is why I downgraded to 4 star as I feel like it let the meal down, was very vinegary, also the new garlic bread dippers aren't anything special just like all the other garlic cheesy dippers, just hyped to a diffrent name, also they had no rich tomato dip which was a shame as I feel like the cheese dippers needed the tang of that specific dip. Queue took a while (not sure why they wouldn't take our order at the speaker) not a major issue but we are on our way to somewhere so could have done with being quicker.

Got 2 Minecraft meals did not get the nether sauce! And 2 bad toys! Also to top it off ordered a large and got a medium!!!!!!!!!!!!!!!!

Yeah, this one's a good one for eating in. Much calmer than many other McDonald's in the area. Busy or quiet my table service was quick with warm or hot food. And if you make the effort to speak to the person serving you, they respond like humans, unlike other McDonald's in the area.

10mins stay next window no one come. Maybe was kiling cow for burgers go Tilbury get served in 5mins

30 mins sitting in drive thru still no food. Rude staff. Avoid

Very busy and under staffed so the result was under cooked fries x4 and cold nuggets with hard bit in 2 of them. Only good thing was the water and medium coke. Absolutely abysmal from a big chain like this. Myself and another family member got upset stomachs from this a few hours after eating. Hire some more staff, 1.5 million unemployed.

Unbelievable. Absolutely unbelievable. Food not cooked properly because understaffed. Food takes yonks to come and when it does it's cold!

Myself and partner ate here the other day we went in to McDonald's and order on the self service as a takeaway. Food was placed and ordered then we got the food. I asked for sauces that you get when you go throw the drive thru. A lady said i had to pay £0.15p each for a condiment. So i didn't get any sauce. So i sat in McDonald's in lakeside and witnessed a staff member pouring in cold oil into a hot fryer in mid service. When i witnessed that i was so shocked and surprised and left the place. I took photos of how dead it was and the lack of taking care of service and the order screen was packed but not cleared of orders. Also as the staff member tried to charge me £0.15p for a sauce condiment i left restaurant and got in car and did a order thru the drive thru and i didnt get charged for the sauce condiments. It cant be 1 rule and another rule if you use the drive-thru way.

Another truly awful experience, McDonald's has really gone down hill

Burger was cold and ice cream was melted. How did they manage that?

ABSOLUTELY APPALLING Food & Service. Walked inside at 2:30am had to wait 15 minutes to be able to order... Fries are absolutely blank & tasteless (McDonald's Flavour is Dead) no Salt just fries as you make them at home. Prices are High and Quality & Size are Rubbish. Apple Pie is half size but doubled in price. Why people are still paying for this rubbish I don't know. All I know is that I won't anymore..! Shame to you, absolute rip-off!

Avoid this place unless you want slow service and a parking fine for staying in the restaurant eating for longer than 90mins! The foods takes at least 15mins to arrive, has a soft play area and then you are fined for staying longer than 90mins when you are spending money! unbelievable

It's the same as all the others. Lways the same . It's why we go in

Fixed tables and seating so if you’re on the larger side or are disable might find the seating too good

Another McDonalds restaurant. Actually, despite being automated ordering, the staff are friendly and helpful. The food was hot and fresh..

Ordered large fries and they were half way filled,this are medium fries not large ones

This box is too small to list every issue!!! After 35 years of eating at McDonald’s I can definitely say Lakeside retail park branch is the worst EVER branch I’ve ever used. This is my local branch and I actively avoid it. The staff are regularly rude. I’m left at drive through speaker whilst 1-2 cars pass served on the 2nd speaker regularly. Food is ALWAYS old/cold/ and the fries regularly taste like cardboard. Look at the state of the philli cheese stack I got today. The cheese was set solid like it’s been in the fridge!!! Not melted. The chips went in the bin, And the XERO oasis I tried today was horrible. Bring back the real oasis. This isn’t an isolated review. This branch needs a serious head office re vamp. This branch does not in anyway provide that standards set by the branch, The food. The service. The drive through. I had paid on the app. (Eventually but that’s glitchy) I was at the speaker for ages. Left in silence.. then I was at the “pay window” with no staff present for ages!!! No idea where they were.. And then I get to the collection window.. and I’m charged 10p for a dip. After paying £7.29 for a naff burger and chips. Also,,.. the Phil cheese can only be customised on the app by removing items. I cannot add items. Head office to need to seriously look at this branch,

Disorganised. 20min waiting for basic food. Toilets filthy. I wouldn't recommend

McDonald's is a big company, if they don't even confirm an order, they're not bankrupt. This isn't the first time.

Just got in for a quick meal. Plenty of parking available. Restaurant is quite empty right now, but the drive-through seems busy. Suits me fine. Waiting on the meal. Like the newish layout.

Hit and miss as sometimes you get fresh and properly cooked chips and burgers and other times you get reheated and with cartboard taste. Uber deliveries tend to get the worst state meals as they are almost never from that very day, but from previous days and just reheated and chucked in…

Is what it is. Coffee is always excellent.

Half our order missing......how hard can it be ???

Messed up the whole order due to one kind of wrap being unavailable.

Not happy about the floating cheese. I do wonder why it’s not in the middle. Upset my friend a lot. She has multiple problems. She is great tho.

Absolute joke of a McDonald gonna be contacting Hr. The manager need some serious training how to manage a store, inside was disgusting rubbish everywhere, why there’s no one walking round clearing up emptying bin’s ect like every branch, Waited almost an hour for my food which I paid through the app as the till and kiosks were closed and the lady was confused how I ordered food online through the McDonalds app 🤦‍♂️ and saying it shouldn’t have gone through . They were turning away people saying there’s no tills and only taking drive thru and delivery orders. This in turn made a lot of people confused and angry being a 24/7 lettting people in but not taking orders . This resulted in a man stealing someone online delivery bag and walking out. The staff never sore and were all confused were it went. But it was shocking the way they ran it. After I almost finally got my food after asking several times my burger and dippers were done say there god knows how long and was waiting on fries. Burger my stone cold dippers were cold Chips only thing decent, even coke had no syrup in it. Not to mention the kitchen mess jeeezz, under the fries station was chips on the floor were they stand under neath it with packaging also on the floor. And there was burger bun and mozzarella dippers nuggets all on the floor. Bins overflowing. Need serious investigation and everyone retrained.

UPSET! We just 3 burgers and only received to in delivery so careless

Dirty dirty dirty. First order was full of bacon after i orderd NO BACON! Second order had Blond hair in the food. Manager was useless asking me "what's that?" while looking at the hair. NEVER AGAIN

So not visit this McDonald’s unless you are willing to pay a hefty parking fine. I entered the car twice in the same day and am now fighting £100 fine for staying more than 3hrs, when in fact we went for lunch, left then returned over 2 hrs later for a child’s birthday party. Total con, the fine shows my car entering twice, but they are claiming one picture was the entry and one was the exit. Absolute joke

Consistently good service and standards despite being busy most of the time

Seems like they are very tight here. Tired of getting 3/4 filled cups of coffee, and this is the only McDonalds I have ever visited that charge 10p for a bbq sauce. Often missing napkins and stuff in bag with drive thu, really penny pinching....

It's what you want and expect from McDonald's

Ordered a Big Mac meal online and they forgot my fries :/

Poor, poor & poor, if i could not give a star, I wouldn't. Toilets dirty & smelly, I ordered a double quarter pounder with cheese, which was cold, dry, no onion, no mustard, no ketchup, and no cheese. Tottally conned, I'll won't be going back.

The service was slow and they got my order wrong and didn’t like it when I asked them to change it

The lady that service was amazing. So polite & friendly

This was the worst experience I’ve ever had at McDonald’s! I waited IN MY CAR for an entire hour in the drive-thru line, only to get to the front and be told “they didn’t bother to take orders anymore.” How is that even acceptable?! I was the last car in line, and all that time was wasted due to a complete lack of organization and respect for customers. If you can’t handle taking orders, then maybe you shouldn’t even have the drive-thru open. This is a shameful way to treat customers! Not even an apology, nothing! I DO NOT RECOMMEND this location at all!

How stupid can you be??? It’s not hard to read a label that says no cheese? And no straws for drinks?? So stupid.

It's-2 outside and this was almost replicated inside. Tables were clean and service was reasonably quick.. but just left on the counter. If the number was called I didn't hear it. The main problem being it was so cold inside. Sat with 2 jumpers and a coat on and shivering. Need heating!

The antithesis of fast food. 25 minutes to get 2 coffees through the drive thru

Food was quick and hot via drive through. Order was correct and the guy running the order and payment window had great customer service skills. Really good compared to the other branches you find on your travels.

even know it wasn't busy it was very slow to serve

what is the point of having electric charging points if they are full of non electric cars with an empty car park?? the parking isn’t theirs apparently but they can impose a 90 min stay which clearly stated for Mcdonald’s use. the food is always stale also

Went through the drive through at 5 in the morning had to wait for 10 minutes to be served but was entertained by the rats scurrying around. Won't bother again

Always missing food items on drive through Again missing two items , no one answering phone and unable to leave message

Have been waiting for our bacon and egg muffins for half an hour, they came all burnt and inedible, told staff about it, no apologies, what an awful place

Open 24 hours and situated just off J31 of the M25 this is a very busy outlet but nonetheless usually efficient. Milkshakes are often unavailable which is a big disappointment. Usual McDonald's fare. A reasonable sized car park and drive-thru options.

I didn't get all my items and that's not all instead of my chicken selects I got 5 nuggets instead of 6, I ordered 4 drinks and got no straws. Actually terrible service and I'm discouraged from ever ordering again.

No vegetarian breakfast. Egg is not vegetarian 😞.

Nice place, great table service, Atmosphere is rough due to the school kids not being stopped by the staff as they're loud and rude. The food is always touch n go unfortunately.

Its a McDonalds. What more is there to say.

Toilets sheet, only 1 toilets for man

Staff do amazing job here. Especially putting up with rude people. No need for some peoples attitude towards staff. It’s a shame McDonald’s management don’t just refuse to serve these people. Just seems like people think oh it’s just McDonald’s I can be rude. Yet they eat McDonald’s regularly.

The ice cream always is half, food always cold,the toilets are disgusting, I think is needed for a new manager. The place is a disgusting.

Terrible in every way possible and charges 10p for ketchup.

Takes way too long to be served on the drive thru, especially when it's quiet at night.

Very busy and at least 2 of the self service machines had no paper for receipts but the 1 man on the till was very helpful even if overwhelmed by the amount of people coming up to him

Long wait and awful customer service

Very busy store with staff who work hard

Cold and seats seem to be made of granite. Very sterile and unwelcoming design with nearly no practice benefits. Next time I'd eat in the car instead of the latest McDonald's disaster designs.

Food, service and the atmosphere was great here, I find myself in the area a lot and enjoy knowing that this place is not too far for a quick snack. As good as a maccies gets!

Fish fillet is always burnt. Always takes 30 minutes to leave with your food. Incredibly slow service. Never seen a McDonald’s charge you for the small spots of curry sauce, ketchup and bbq before either.

Food was not hot some staff disappearing to the toilets together leaving other staff to struggle manager not standing up to them very poor show.

The last four times I've been here I've been told I can't have a milkshake at the drive thru, yet if I book on the app I can have one, it's frustrating and the staff are sloppy, use a different one.

Popped in for a quick burger and drink. They are efficient and friendly stuff. I had recommendations at 1st window and left with a good food deal after All.

Why advertize that you are 24 hour when i went for a late night bit of food to be told your not taking orders as you are doing a delivery. Pssst

Handy for charging the car and for a quick bite to eat.

Ordered food on uber eats waited a hole hour and 45 minutes eventually the food arrived after the driver was waiting there for almost 20 minutes ...very disappointing I didn't even really eat the food because it was ice cold when it got here although the driver took about 4 minutes to get here what a waste of money and time

Very strange setup. On the auto self order panel you do not even get the possibility to select to eat in the restaurant. When I complained about this, he put my take out bag on a plate without any comment. Overall service, friendliness was very bad.

Orderd a meal and a tea, was given no milk had to ask for it several times only to be told to wait Rubbish customer service

Quick, hot, we'll put together and tasty. All you need.

food turned up stone cold and share box of cheese bites missing completely. doesn't matter whether you collect or deliver from this restaurant they seem to have more interest in chatting rather than serving customers. incompetence!!!

Today I had the worst McDonald's expe rience ever. Fries were super soggy. The fish finger was over cooked. I returned the fries but they served the soggy fries again. I complained to the Asian shift manager but his response was very poor. I am a a Asian too and also worked in customer service for a long time. I never experienced like this before.

Open 24 hrs for a quick snack 😋

Good enough… As usual fast food they are doing well in terms of speed and taste.

Good service and good food too.

Very Poor service never recommended this place unprofessional manager the portion is very small for the ice creams and it’s not worth to pay £2.19 for the big portions so probably when you will take small you will get nothing….. and the manager of the Thurrock Mc close the lids and say it’s normal. So now I’m understand why the customer experience rate is only 1.5 .

Quite a poor service this time. Ordered two drinks and a pie. After being shown on the screen for 5 minutes my order disappeared. After 15 mins I asked for an update at which point they put my order together, but the drinks and the pie were no longer hot so clearly they cannot handle busy periods well.

I counted 22 people standing and waiting for their food Mc Donald's just ain't the same as it was due to the service and how long it takes to get your order

Don’t go drive through around midnight as you might end up waiting 30 mins to get your order.

Very clean lots for kids to do fast service

making me wait 30 minutes for fries unacceptable customer service i’m still starving matter of fact absolutely disgusting behaviour towards clients (40 mins later i got my order it was full of sauce and i asked for plain)

Took 15 minutes to get 2 drinks. Both were wrong. What more can I say. To much emphasis on delivery and drive through. Walk ins are treated as second class citizens.

Easy and convenient for a toilet break and grab a quick bite to eat .

The staff are doing the best they can under the conditions that corporate have set for them, but 20 minutes wait time for a quarter pounder is easy too long. Recommend using the drive through if you come here, waiting times are much lower for people in their cars for some reason.

Pretty poor. We got to the good collection station and my daughter wanted to get a ketchup and the wanted ten pence I offered to pay but they wanted to take my phone across the restaurant from the drive though to pay the 10p we spent £30. Really sad and poor staff dealing with this.

OK but had to stop on main road to wait to get in to car park. The road in the car park is terrible, the drains are sunken and will cause an accident sooner rather than later.

Friendly service from staff very busy 6pm

Rubbish bins full, tables not cleaned definitely not enough staff

Should be closed down terrible staff and food cold

I ordered at 10.30pm to get delivery time of 11pm-11.25 . The whole time said my order was preparing . Delivery time changed to 12 am-12.20 then it changed again to 12.05-12.20 . Food arrived was freezing cold I had to reheat . Delivery driver was ok

Worst McDonald’s I have ever eaten out of my food was freezing and staff was very rude and aggressive when I asked for warmer Fries and also ordered 20 chicken nugget meal which is supposed to come with 4 dips I ask for my dips and would not give them asked for 10p 😂 very bad way to run a business.