McDonald's in Thurrock

Takes way too long to be served on the drive thru, especially when it's quiet at night.

food turned up stone cold and share box of cheese bites missing completely. doesn't matter whether you collect or deliver from this restaurant they seem to have more interest in chatting rather than serving customers. incompetence!!!

Today I had the worst McDonald's expe rience ever. Fries were super soggy. The fish finger was over cooked. I returned the fries but they served the soggy fries again. I complained to the Asian shift manager but his response was very poor. I am a a Asian too and also worked in customer service for a long time. I never experienced like this before.

Open 24 hrs for a quick snack 😋

Good enough… As usual fast food they are doing well in terms of speed and taste.

Good service and good food too.

Quite a poor service this time. Ordered two drinks and a pie. After being shown on the screen for 5 minutes my order disappeared. After 15 mins I asked for an update at which point they put my order together, but the drinks and the pie were no longer hot so clearly they cannot handle busy periods well.

I counted 22 people standing and waiting for their food Mc Donald's just ain't the same as it was due to the service and how long it takes to get your order

Don’t go drive through around midnight as you might end up waiting 30 mins to get your order.

Very clean lots for kids to do fast service

making me wait 30 minutes for fries unacceptable customer service i’m still starving matter of fact absolutely disgusting behaviour towards clients (40 mins later i got my order it was full of sauce and i asked for plain)

Took 15 minutes to get 2 drinks. Both were wrong. What more can I say. To much emphasis on delivery and drive through. Walk ins are treated as second class citizens.

Easy and convenient for a toilet break and grab a quick bite to eat .

The staff are doing the best they can under the conditions that corporate have set for them, but 20 minutes wait time for a quarter pounder is easy too long. Recommend using the drive through if you come here, waiting times are much lower for people in their cars for some reason.

Pretty poor. We got to the good collection station and my daughter wanted to get a ketchup and the wanted ten pence I offered to pay but they wanted to take my phone across the restaurant from the drive though to pay the 10p we spent £30. Really sad and poor staff dealing with this.

OK but had to stop on main road to wait to get in to car park. The road in the car park is terrible, the drains are sunken and will cause an accident sooner rather than later.

Friendly service from staff very busy 6pm

Rubbish bins full, tables not cleaned definitely not enough staff

20 mins between ordering an uncomplicated food order and it coming out is unacceptable.

I ordered at 10.30pm to get delivery time of 11pm-11.25 . The whole time said my order was preparing . Delivery time changed to 12 am-12.20 then it changed again to 12.05-12.20 . Food arrived was freezing cold I had to reheat . Delivery driver was ok

Worst McDonald’s I have ever eaten out of my food was freezing and staff was very rude and aggressive when I asked for warmer Fries and also ordered 20 chicken nugget meal which is supposed to come with 4 dips I ask for my dips and would not give them asked for 10p 😂 very bad way to run a business.

Should be closed down terrible staff and food cold

Order didn’t come through and toilet was closed for women.

Great service in here but milkshake machine rarely works.

Most of the time, we use drive-through, but yesterday went inside. Staff was useful and rubbish all over the place. We sat by the kids' table and pushed rubbish aside. There were no clean tables at all.

Not 24hrs 7 days a week like it says on the door and Google.

Try getting service. Loads of staff all pretending to be busy and no one willing to attend to customers

The best double cheeseburger I've ever had from McDonald's.

All the time the staff forgot to put something in me order. I always said i wouldn't go to them anymore, but now i really wouldn't go any more.

Very, very slow on the drive through, only one car in front when we arrived but still waited 15 minutes. Had to ask for cutlery for pancakes as not included in the bag. Asked for 2 tomato sauces and was charged 20p. Did not have cash and they would not accept card so had to leave my car and walk back to the first window in the rain to pay. Server was rude and intentionally made me wait longer. Will never return. Awful franchise!

Helpful staff and extremely relaxing ambience.

15 minute wait for a half full chips and the least appetising McDonald's burger I've ever seen. Seem to have lots of staff, but very few customers, so no idea what they're all doing!

Bare faced cheek to charge 10p a dip to go with half arsed filled fries, may as well got a happy meal. Service is shocking.

You normally get 1 dip (ketchup etc) with your meal. Now you have to pay 10p. I used a £20 note to pay 10p for a dip with my meal!!!! McDonald’s is going down hill :-(

Driver had music blasting which woke up neighbours and my family

Having gone through the drive through and having been asked twice my order was still wrong I paid for 3 chips and received one to go with 3 burgers and have tried to call them but they don’t answer the phone disgusting service

Usual McDonald's. Shame the men's only has one dunny and the door has dropped

Was late at night admittedly, but should always check food before leaving drive-thorugh area, as some of our food was just about Luke warm.

Fast service, which seems to be rare in UK McDonald's these days.

It's not the staffs fault as they were working hard but there was 3 people on this shift granted it was night but still ... this mc d is always busy and popular but always a night mare it takes ages and always out of stock of stuff. Not the staffs fault it's obviously the management . Terrible service everyone in the area knows this is the last resort to get food if you can get to another one don't use this one

Dirty restaurant, fruit flys everywhere, rude obnoxious staff

One of the nicest and cleanest I’ve been in. Plenty of seating and has a kids play area as well. Very spacious

Toilets and dining area leave a lot to be desired cleanliness/ hygiene obviously the last thing in the staffs mind.

Always quick service despite it being a very busy area. New indoor rock climb area is great too.

Called here after coming through. Tunnel The chips were chewy and I asked for a latte and got a white coffee not to my liking. I do live 200 + miles so the chances of returning are very low

Wow. What a dump. Rude staff even to ask a member of staff a simple question and let them know food is missing is met with hostility. Each of the 3 staff I had interactions with was very unpleasant and rude. It's not my fault you're in a job you guys hate. Food not cooked properly you even have to pay for the free pots of sauce pmsl. Slow service and items missing then to ask for the food you ordered was like expecting a punch to the face the way staff look at you.

Where fast food isn't fast anymore

McDonald's fries are always 50/50 but this place never ever lets you down, fresh hot food with plenty of parking and a place for the kids to play.

Unfortunately I’ve had to give a 1 start as that’s the lowest it would allow, The staff are unhelpful and seem to not be busy yet customers are waiting everywhere we ordered on the machines and then waited 15 mins for “fast food” number to be called then asked for sauce to be told that had to be paid for then asked for milk for a tea to be huffed at and not given the amount asked for instead given what could be found in close proximity, so left and decided to put it down to experience once back on the road realised chips were half empty with no salt, burgers appeared to be stamped on inside of the box and the tea made with what I can only described as warm tap water so much so the tea bad won’t actually brew in it! Shocking service shocking food avoid at all cost

Step right up folks. The carnival is in town. Try your hand at the newest carnival event...throw the ingredients in to the burger bun. The prize I hear you ask? If get all the ingredients in the burger box, it'll get served. Does it matter how it looks? No. Does it matter if the customer gets sauce all over thier fingers? Of course not. Seriously though. Excellent quick service, great atmosphere. I would have happily waited 5 minutes more to get a burger that was put together with care. Tasted great, but looked like it was made during an earthquake.

How can you advertise 24 hour when you are not…unacceptable

It is what it is you either like it or don't it was quite busy though

Always check your order as they regularly forget to add items you’ve paid for in the drive through

Better experience this time and the food was hot and tasty.

Had a drive thru after a quick trip to the local area, it was very busy but the staff coped well and the wait time was very impressive with the amount of cars there. Also some of the staff were helping with a delivery so extra pressure on the staff inside cooking and serving. Food was hot and as I say reassembly quick to come out. Area was clean and the bins didn’t look empty.

Ordered on ubereats. Food came cold and stale. McFlurry melted completely, chips stale and chips tasted like it was cooked hours ago, very dry , disgusting! Burger was cold and rock hard! I won’t be ordering from here nor going to this location again

We only had ice cream it was very welcome on a hot afternoon

How can you hire people who don't speak hardly any English? Literally had to write into my phone and show them what I wanted. Absolutely insane for the sake of diversity!

I’d like to thank Josh for trying to help with the issue on the app where I lost points when payment failed due to app fault. It wouldn’t let me press drive through option and order didn’t go through. Josh done everything in his power to try help us. However unfortunately the manager who came over to “help” but was very unhelpful

Food cold, took over an hour to arrive no option to cancel abysmal service and quality

This is the worst McDonalds to order from. Every single time I’ve ordered they’ve either given the driver the complete wrong order or I’ve had items missing from my order. I’ve ordered from different McDonald’s and this is the only one which I’ve had this much problems ordering from.

Disgusting service this morning, not one please or thank you or smile from the drive thru staff. The girl who practically threw the cold cheese flatbread at me closed the window so quick the gentleman who cleans outside had to bang on the window for me to get their attention as they didnt bother putting a napkin in the bag. They have had so many chances to improve. I shall go to Tim Hortons from now on at least they smile and the food is hot.

Shocking customer service at the drive thru tonight, absolutely shockingly bad, not using the order screens, meaning they have an incredibly long line, taking over 20 minutes for drive thru, ignoring people when they arrive at the window, very dismissive, rude and all round just terrible, customer service at this one is just awful

The Druce through at this store gets orders wring often. Today I got nuggets*20+ nuggets *9 + nuggets*9!!! I ordered and was charged for 2*9 selects + the box of 20 nuggets. Errors are common here.

Worst Mcdonalds ive ever visited. Dirty lobby. Dirty toilets Rude staff

It's a McDonald's...what more can you say. Slightly put off by the family of rats in the car park 😂 but food was great.

Explained why there food not great.

Very dirty,that was the worst mcdonalds i've seen. Can't close door in toilet

Everytime we attempt to purchase a mcflurry after checking uber eats or the website (which stated they had the machine working) it magically doesn't work on arrival.. are staff turning it off for convenience? happened 6-7 times so far

Worst mds going spent almost an hour waiting in line at the drive through staff u helpful so slow it’s shocking avoid at all cost drive through is ment to be quicker it’s shocking The pollution that is causing

Stop-over on the way home from Dover and ate in the car park which was a bit tight for our motorhome.

I’m happy with this order guys. I haven’t ordered in a long time because 9/10 times it’s been terrible. Not sure if you guys have got new management, but the food today was great! Showed up hot, tasted fresh. Lovely job today guys, thank you! :)

Well what can I say I came in with a clean car and ended up with a dirty car as they had jet washer out there just spraying and it was flicking all stuff up my car…only came in for a quick bite….not happy really they should do this early hours and also other people were getting annoyed as they wanted to sit down but it was wet….

Wouldn’t go back cold food rude staff and wouldn’t give no sauce with our nugget meal

Frappe oreo best think in my life today

not happy didn't receive my order from just eat

They charge 10p for sauces and they trick the system by moving all the orders to collections when they are not even ready. McDonald’s HQ should do something about it. They are manipulating their figures.

Always get a good service here and the staff were helpful, better than some other branches.

This restaurant lacks basic customer service skills. The Managers are rude. And as much as I enjoy a fillet o fish the ones you get here are always rock hard and dry so I always have to ask for a fresh one to be made.

April 2022 Still after how many years the McDonald's App is still glitchy, I made an order with 3 meals, but it was having issues with the final step to completing the order when I arrived. However, I managed to get it to allow me to pick up, even though I wanted to pick up from the drive thru. When it was ready, I picked the bag, I was in a hurry, so I didn't take everything out to check. When I got home, there was a whole burger and fries missing, I don't know if it was the app or the staff who didn't include it? March 2023 Everything was as expected, except it appears the fizzy drink machine wasn't working :/

It's a usual McDonald's, same standard as all the others

Been here numerous times and always seems something is missing from my order

One of the better McDonald's I have visited. The seating areas were clean and clear of trash, the staff were polite and professional, the food was well prepared and presented (My daughter even commented that her burger actually looked like the picture and was not all squashed like other places) and there is even a small play area for the children. Even though it is a 20 minute drive to get to the place, my children always prefer to go there and that is the only McDonald's we will be eating at.

After a long wait what i got was something that stevie wonder put together. I ordered the hat trick but what I got wasn't even on the menu it had 4 burgers in it half a slice of cheese and the outside edge was dusted with a tiny bit of relish...dry as an Egyptian mummies armpit

This McDonalds was fine, nothing special. Looks like it has had a bit of a refurb since last time we had been here a few years back. There is some parking outside, not much but some, but it is right next to the retail park, so plenty near by if required.

Why is this place so busy at night I waited 30m in the drive through and moved 2car lengths and gave in. In recent years it's impossible to get served within an hour late at night, I've given up now. Fast food it is not.

Slowest "fast" food I've ever experienced...40 mins for a McFlurry!!!

Extremely slow service. Staff seem to not care and be very slow preparing food

Shocking , ordered double sausage MCmuffin meal and breakfast roll meal with the full lot in it , received a single sausage MCmuffin and a bacon roll both meal but not the correct meals , not the first time but will be the last only pop there on way to holidays , we will go elsewhere next time

Waited 1 hour in drive through, service is ridiculously slow

Open 24 hours and situated just off J31 of the M25 this is a busy outlet but nonetheless efficient. Usual McDonald's fare. A reasonable sized car park and drive-thru options.

Food was messy, thrown together. And they tried to make me pay for some ketchup on a take out order. Poor.

Food was good, when they got it right. Left us standing outside for ages. Very few staff and only one that seemed to know what she was doing. She seemed very stressed. The toilets were nice and clean but it was 6am.

Go somewhere else, 10 mins to place an order, 5 mins to get the food at a FAST food drive through!

My kids like ice cream and juice but mostly mc Donalds have no ice cream and juice

Usual McDonalds, food fine but quite a long wait.

Good place for kids due playing area for them

Nice food relaxing place to go.

Gave me wrong wrap, missing bacon

Today ( 28/05:34) Ordered a Double 1/4lb-er with Cheese Meal n a triple cheeseburger ( ord. 043 14.25 ), back to the office to find one triple & one double cheeseburger - should’ve guessed as much when both were presented in paper wrappers, I thought they’d run out of boxes again - this is why I’ve not been back for months, experience says no point wasting breath ringing to complain