Food is below average and the staff is very unprofessional. Whilst dining in the restaurant one of the waitresses pulled out an Iqos and was smoking from it in the restaurant rather than in the back where smoking is allowed which i find appalling. Sat in the front of the shop for a reason.. to not be around smoke! Awful. Also asked for a side of sour cream which is usually served in a bowl however, I got charged full price and all they did was put a spoonful on top of my food. Never going there again.
Lakeside, Cygnet View, West Thurrock, Lakeside, Grays, RM20 1TX, United Kingdom, England
Had a variety of different dishes on a busy Saturday morning. There was a bit of a wait time, but they were short staffed. Food was hot and tasty and inexpensive. Breakfast and lunch served there. Recommend, but there may be a wait of 20-30 minutes.
This place is great if you are looking for freshly cooked food . We had fish and ribs. Ribs were unbelievably delicious. Chips were freshly cooked , crispy and not oily at al like other shops. Would definitely go back there.
Visited whilst my car was being repaired. Superb breakfast really well cooked and not greasy.
The hash browns deserve special mention as they were perfect!
The beef Sunday dinner was lovely ( not to mention the apple pie and custard) Great service with a nice atmosphere. To top it off Nicko was show casing his card tricks in the restaurant area. It was good value for money too.
By far one of the best Chinese takeaway restaurants. I know my Chinese food and this is my go to. Priced very reasonably and always fast service. Highly recommended. Keep it up Golden Express and don't change nothing.
After having amazing shake shacks in the states I had high hopes but this was utterly disappointing. The burger was mushy, the cheese was weird. The only good thing was the milkshake. £47 for 2 x burgers, 2 x fries, 2 x shakes. Would have rather saved my money.
Excellent service!
From drinks to food service.
Willows was very helpful , funny and professional 😄
Was madd tk feel very welcome!
Well done.
Pete & Trace
We had a superb breakfast which was fairly priced. The staff are just so nice, very friendly and helpful and the service delivery is excellent. Really nice coffee as well, which is better than major coffee shops.
This was our second and last time going to Chicktopia. The first time was just after they opened and there were some service issues, but the food was good and so I forgave the teething problems.
I regret my forgiveness. Today we ordered from the machines, which were clearly malfunctioning, but with no explanation we ploughed on. The only person serving (remember this was a busy Saturday lunchtime!) was young and certainly not well-trained in dealing with the public. When the machines failed to register our order (and everyone else ordering at the same time) he resorted to taking a photo of the order and taking that through to the kitchen. All this without a word to us, let alone an apology.
We waited over 20 minutes for the food, with more and more people gathering behind us. In all this time no staff offered any welcome to people arriving or apologies to those waiting. When I asked the 'manager' what was going on and asked him to explain things to us he just said 'it's all fine now'.
I understand a computer malfunction, I do not understand the lack of communication. I had plenty of time to write an email of complaint to the company as none of the staff were talking to me.
When we finally got the order it was missing the sandwich. I felt so frustrated. When I went back to query it I had to wait another 15 minutes. Again no apology, no explanation. Since coming home and reading the previous reviews I have realised we didn't receive our sides (Texas toast and Louisiana biscuit).
It's such a pity - the food is decent, but the staff are so poorly trained. There is no way I could recommend it, or return myself.
Went here on a quiet Thursday evening. Received a very warm welcome from the manager who was friendly and chatty. We ordered one of the meal deals and it all arrived hot and tasty. Salad bar was well stocked. Waitress was efficient. We like ordering online in restaurants these days, it's quick and easy. However the only downfall with this is that at the time of ordering you're asked if you want to leave a tip. At this point you don't know if you want to leave one or not! We didn't have any cash with us so we left without tipping which was a real shame because they deserved one!