Delivery
Pickup
Outdoor
The best restaurants in Rettendon and Runwell Chelmsford East of England
23 Restaurants on GastroRanking
Delivery
Pickup
Outdoor

252 Opinions in 1 websites
The food was absolutely lovely, but unfortunately, the service let the experience down. The waiters seemed more interested in posing for Instagram pictures and videos than actually looking after customers, which made the atmosphere feel very fake and forced. At the end of our meal, we were surprised to be told that they needed the table back because they were ‘too busy,’ even though we had only been there for an hour. Normally, we would have been offered a complimentary drink, but that didn’t happen this time. Overall, while the food was great, the lack of genuine hospitality and focus on social media rather than customer service was disappointing.

769 Opinions in 1 websites
Great for a family gathering, food is lovely and the staff are so welcoming and efficient. The lady behind the carvery was very over worked and should be very proud of the way she carried herself through the stress. Would really recommend this place for atmosphere, food and service.

3 Opinions in 1 websites
In the afternoon, stopped here for a toilet break & cuppa, would go back to try their yummy menu. the food looked delish :)

28 Opinions in 1 websites
Exceptional service by Sara!! Very friendly and great ambiance of the place is great as well! First time here and recommend any and everyone to pass By!!

17 Opinions in 1 websites
Me and bf decided to come here for lunch after a good day browsing and for our first time there it’s was excellent I had the bacon sandwiches along with salad and crisps and my bf had the sausage chips and egg meal and both our meals were delicious The staff and waitress were great and we had excellent service Overall me and my bf had a great meal and a great view of BattlesBridge on the top floor Completely recommend if your in the area or after a good day browsing at BattlesBridge Solid 5/5

924 Opinions in 1 websites
BE CAREFUL WHEN BOOKING ON THEIR WEBSITE!!!!! I am extremely disappointed with the shocking service we received. When we booked for afternoon tea, the website provided incorrect information, yet when we showed proof of their mistake, we were refused a refund or voucher to come back. Prior to our visit, we had spoken to someone over the phone, but the reception was terrible, and the background noise made it almost impossible to hear what she was saying. Despite this, the staff showed no understanding or willingness to help. They were dismissive, and completely unaccommodating. We explained that we were happy to find an alternative, but instead of assisting us, they simply told us they had "lost money on the table"—as if that was somehow our fault. The lack of professionalism and basic customer service was appalling. This was meant to be a special experience for Mother’s Day, but instead, we were left frustrated, unheard, and £45 down on a deposit for just a table . Extremely disappointed, we won’t be returning atall.

225 Opinions in 2 websites
Went here for a mothers day afternoon tea. Was disappointed with the service, had been sat down for 25 minutes and still hadn't been asked if we would like tea or coffee, we were then served without any milk to go with our drinks. Afternoon tea was delicious but wasn't given any cutlery so ended up using my tea spoon to put jam and cream on scones. The food was absolutely delicious just the service letting them down