Heidi's Coffee & Eatery in Chelmsford

Wonderful atmosphere, food and staff!

Great place, we were a large group and they couldn't have been mor attentive. Definatly worth visiting

Great afternoon tea, food was delicious and lots of it. Service was great from all girls x

Wonderful afternoon tea for our sister's birthday!! Gorgeous decor, very girlie, food was fab and staff were super helpful. Would highly recommend and looking forward to coming back! Thank you for a lovely afternoon ladies 😊

Lovely place great service and very friendly

Really helpful staff. Excellent service. Good food. Unfortunately quite chilly in there. Not their fault but the door opens directly into the cafe.

Lovely place for lunch and very friendly and attentive staff who made lunch extra special. Good menu options. Made my mums day

Lovely place, lovely people , lovely pizza.. 10/10

Bottomless pizza was fab! Lots of different pizza’s to choose from. Staff were friendly and helpful. Would definitely recommend.

Very friendly, helpful staff. Lovely pizzas and cocktails

Absolutely amazing service. The girls kept the pizza & Prosecco flowing my plate and glass was never empty. Great vibes in there

We visited Heidi’s Saturday…beautiful from a distance…. Tired and tatty up close! When we arrived the booking was incorrect, booked for three and then only showed booking for two on site. This was quickly rectified and table found. We were sat chatting but service was poor. Took over 20minutes to get a drink… one hot drink and two cold drinks. Door took OVER AN HOUR to come out and tables who came in after us were served first! One table who came in after us even left after their food before we’d even been given ours! The place was tatty. Bathroom has a lot of broken aspects. Changing table was dirty and no hand towels readily available. Such a shame as we had very high hopes. One positive was the children eat for free. The portion size was great and fruit pot was really nice. Overall very disappointed.

It's cute and instagrammable interior Food is ok Service is in line with the food

Absolutely loved it! Came for bottomless pizza night. Service and food was fabulous!

Beautiful! Immaculate vibes, staff very friendly and attentive. Pizza delicious! Definitely worth a visit…. Will be back. Thank you 🫶🏼

We came for my mum 60th birthday! It didn't disappoint. Amazing food and Chelsea went out her way to make it special for my mum. Gorgeous interior also for lovey piccys! Highly recommend. We will be back.

Great birthday lunch for my mums 60th! Chelsea went out of her way to make it special for her. Amazing good and decor. Highly recommend!

What a beautiful place, small but fabulous. A proper little hidden gem. Food was lovely and the staff couldn't have been more accommodating. I will definitely be returning.

Me and my friend had a lovely time. It’s very pretty place and Olivia was lovely and accommodating. We saw on the website that you could walk in for afternoon tea. However, they were fully booked and you needed to have pre ordered 24 hours before. Olivia found a way to accommodate us. We had a bit of breakfast and also shared an afternoon tea between us. It’s was a nice variety.

Lovely place , very pretty, good food , friendly staff.

Amazing afternoon tea, catered for all allergies and great service

Visited for breakfast and was immediately struck by the pink appearance of the interior. More suited to under 12s who love all things flowery. The overall appearance looks clean but when you look closely there's no real attention to detail. The gold coloured cutlery looks tarnished, the bench seating is narrow and very uncomfortable, the unisex toilet has seen better days. The food was okay, nothing special. Service was slow despite there being very few customers and plenty of staff. The decor is an acquired taste. Won't be visiting again.

Great vegetarian afternoon tea selection

What a lovely place. The afternoon tea was very nice, amazing value. The staff were very welcoming and so kind. We would definitely return.

Amazing. Great service Thank you

Fantastic place, very fresh and flowery ambience, great afternoon tea and fabulous service. Great little find and recommended..

Another amazing night for bottomless pizza at Heidi’s!! Girls are so lovely, pizza was delicious, vibes were great! Can’t wait for next time

Very cute place, lovely place to have a girlie chat and catch up. Just a little expensive brunch, drinks are separate to the lunch and breakfast menu. Would visit again but would look at what deals are on

Amazing place…. I want to live here!! 💖💖

Beautiful Venue, friendly staff & great food. Will definitely come back again.

Had a lovely afternoon tea. Lovely sandwiches and cakes. Good quality. Nice coffee. Would highly recommend. Thank you

Fantastic staff and venue. Thanks for allowing my wife’s baby shower to be held at Heidi’s. See you soon

The food and service is amazing! The ladies working there are so lovely. Stunning venue for a baby shower, will be returning again.

Heidi’s is a beautiful venue with amazing service and food. Thank you so much for effortlessly hosting all 15 of us. The food was absolutely delicious and looking amazing too. You made us feel so welcome and we had a fabulous time. We will definitely be back! Thank you so much for having us!

Amazing beautiful restaurant bottomless pizza was brilliant and the dessert was lovly aswel definitely going back and the staff was really lovly

Had an amazing evening at Heidi’s! Service and food was amazing! An extra special thanks to Olivia who went above and beyond!!

Lovely atmosphere, food was perfect

Great pizza night! Food was delicious and lots of it! Nice and chilled vibes inside, staff were great!

Fantastic service, delicious pizza, good value deal on bottomless pizza. No coffee available, as an issue with machine so got free alternative hot drinks. Incredibly small font on most of menu. Gorgeous decor.

What a little gem! Come tonight for bottomless pizza with our children, we’ve all enjoyed it so much, constant flow of freshly cooked pizza with lots of topping options plus being asked if we had ones we’d like cooked. Can’t wait to return Thank you Heidi’s xxxx

Fabulous afternoon tea spot! Beautiful decor and great food

Heidi's has been on my bucket list for a while, and after seeing the hype on social media, I was left feeling underwhelmed. Aesthetically, it is a beautiful venue, smaller than I expected. We were early for our booking, and they kindly let us stand inside out of the cold. Tables were promptly cleared, and we were seated. The table was pretty, although they were two different sizes, which was odd for a table of 5 and my fork was dirty. Our drinks order was taken in good time. There were only 2 members of staff, one taking orders and one making drinks. One of our group order a hot chocolate without marshmallows as she is vegetarian, and it arrived with marshmallows. We sent it back, and the server said that she couldn't read her colleagues' writing and double-checked our drinks order. Drinks took a while to come as one server was making drinks for the 12 customers currently in the venue. Afternoon tea arrived promptly and was beautifully presented. We had normal, vegetarian, and gluten-free. The gluten-free sandwiches were lovely with great variety. The scone was the best I have had at an afternoon tea, great size and warm. The cakes and sweet treats were underwhelming. Flapjacks have no place on an afternoon tea, especially two different varieties. They were bland and boring. The chocolate cake was OK, and the cheesecake was flavourless. I ordered a brownie from the case to make up for it and asked for it to be warmed up. One half was slightly warm whilst the other was cold. It was too big for how sweet it was and needed something to offset the sweetness. The pudding options need elevating for such a nice event. Our booking was for 4-6 at around 5ish. The staff began to clear around us, moving tables and sweeping as they had an event. Although I do not think it was the staffs intention, we did feel like we were in the way, even though we still had time on our booking. At around half 5, we felt it was time to leave, and tha5 we couldn't relax and enjoy ourselves with so much going on around us in a small space. I would suggest if you have an event at 6 that you close afternoon tea at 5.30 so that you have an empty space to get ready. It did not make us feel valued whilst we were there. Doing this could ensure that customers are not made to feel like they are in the way. I do think if we had attended earlier in the day, then our experience would have been different, but that shouldn't be the case at any venue.

The most beautiful place, with the most amazing food, lovely staff! Would highly recommend!

Fantastic! Wouldn't change a thing!

As a local resident, I’ve tried to support Heidi’s since they opened two years ago, but it just hasn’t lived up to the hype. The space itself is undeniably beautiful and perfect for Instagram, but the food quality and service consistently fall short. On multiple lunchtime visits, I’ve experienced long waits, and the prices feel unjustifiably high for what’s offered. One particular experience left a lasting negative impression: a staff error, where they did not ask for a deposit, ended up costing my group extra, and when I politely questioned this, I was threatened with a ban if I didn’t comply. This confrontation happened in front of other customers, making it not only embarrassing for me but uncomfortable for them as well. Adding to the frustration, staff tend to rush diners as closing time approaches, which completely disrupts any sense of a relaxed, enjoyable meal. I do hope that my feedback will be taken seriously and that improvements are made, as I would genuinely like to support this local business and see it succeed.

Stunning place and excellent service.

Our first visit and will definitely return. The food, service and atmosphere amazing. Olivia look after us so many thanks to her.

Lovely experience for my 7 year old daughter’s birthday! Staff were so attentive and food was delicious. Would definitely come back with her friends next time.

Lovely food and ambience. Really attentive staff thanks Olivia wd definitely come again.

Such a fantastic evening, brilliant service and great environment. special thank you to Olivia who served us and was so fab.

We absolutely loved our server Olivia pizza was amazing!!!!!

Lovely place to meet friends and catch up. Staff are really friendly and the food is sooo good. Could spend hours there if they didn't get so busy and need the table 😊

We went to Heidi’s on a Saturday for afternoon tea for my mums Birthday! Amazing afternoon tea it was delicious and catered for my dairy free needs, the staff were so polite and friendly and kept checking in on us to see if we needed anything else. The place itself is spectacular - so clean and beautifully designed! Would definitely recommended to others - 10/10 and will definitely be returning! 💗

Really good food and coffee. Highly recommend.

I booked an afternoon tea for 9 people and the service was fabulous. Lots of tea top ups and checking in on us and the food. Friendly and helpful service, definitely recommend!!

Lovely pizzas, friendly staff! Catered for our gluten free guest!

Came with a friend and we both had a fab time staff were attentive and friendly and the food and cocktails were to die for I would highly recommend x

Service was amazing, food was fantastic, nice photo opportunities. Would definitely recommend

Well what a real disappointment! I wanted lunch with my nephew, and niece! Went in the young girl ask if I had booked I said no but I didn’t mind sitting outside plenty of seats out there, I said to the girl you won’t forget to come out to me she said no. Waited 20 minutes! She never came out, the children was getting more upset, so I had to leave go home and cooked lunch. So that’s why I have given this score!😪 I worked in a coffee shop this would never had happened.

If I could give it 0 I would!! I messaged them on instagram to see if they did gift vouchers witch they did but they couldn’t post them to me so I decided I’d go down there when I got there a few days after I sent the message they told me they didn’t have any gift vouchers left ( they should of put that on there Instagram ) they didn’t want to post it to me either. Even though I was willing to pay extra they didn’t know what to do and couldn’t get hold of the manager, I then in the afternoon was out and missed a call from a lady called Gemma who was trying to help me I tried to ring back In the afternoon a few times but no answer. I finally got though to someone the next day and they said oh I don’t know I’ll get my manger to ring you she never did. Before this in the past I had messaged them about catering for my nut allergy and they just look at the message and ignore it. Anyways I won’t be visiting that’s for sure I wanted to take my daughter for afternoon tea there but actually after looking at the child’s afternoon tea it looks most disappointing not even a scone. Awful customer service.

We had my daughters hen party at Heidi’s, we all had a great night, staff were wonderful, food was gorgeous they really looked after us, lovely place, would highly recommend.

Booked afternoon tea for my mum and our family. Love the decor at Heidi’s which is kitsch but pretty and memorable. We thought all the food was really delicious and well prepared but it would have been nice given the price to have a choice of tea freshly brewed. It was quite noisy which might be an issue with an older relative. Service was a little slow to start but picked up but as I had rung ahead and said it was my mums 94th birthday I would have hoped for a little more care of her.

Absolutely amazing atmosphere, beautiful decor and friendly staff. We had the bottomless pizza which was delicious and the two hour prosecco which was free flowing. Our first mum night out without the babes and we do not regret choosing this venue, will come again!

Lovely venue with great food choices and very attentive staff.

Lovely little place, food was OK. I ordered poached eggs but the eggs weren't runny as expected, probably too long until they brought them out so they carried on cooking. Overall though we enjoyed our visit and will be back

We came for a family meal for our anniversary. We went for the bottomless pizza and it was all delicious! So much choice and the ladies were very attentive. Great food and great service and can’t wait to come back.

A lovely afternoon tea, part of celebrations for my daughters 40th birthday. A very pretty venue, even the loo. (Lol). The food was really nice, plenty of tea. A nice glass of presseco, unfortunately we were unable to drink much of it, due to celebrating a bit too much the night before. 🤦‍♀️They reduced the bill as they could see we hadn't drunk much if it. A nice touch. All the girls serving, were very friendly and attentive but not over baring. I would highly recommend Heidi's, great value. We will be back.

Lovely afternoon tea celebrating a 40th birthday

Amazing service, amazing staff, amazing pizza! Lauren makes a brilliant pizza and everyone is always so friendly. I get a takeaway every week it's so good. *Chefs kiss*

Heidi's shout from the social media rooftops about their "all you can eat pizza", but never have any pizza.. Literally 4 out of 4 times in the last month I have rang them, and asked if they are doing pizzas, and 4 times I have been told "no, no pizza today sorry"... Honestly, it is SOOO frustrating. It's frustrating mostly because they do make really, really nice pizza. But clearly they're managing their stock poorly. The biggest joke is, I've been given free pizza slices whilst I wait for my order to be prepared.. Which is a nice gesture, but at the same time it's a flawed business strategy.

I brought my mother in-law here for her birthday and we really enjoyed it everyone asked if we needed anything and very helpful and it was so yummy

Absolutely amazing food , .. 5 star service thank you ladies.

Delicious food, best coconut vanilla latte I've ever had! Catered well for my mum with coeliac

Love the aesthetic of this place! It's so cute and everyone is so lovely :)

Beautiful decor, lovely food, well priced. Will be visiting again. Thank you!

Perfect as always. Kaz was very attentive and made sure my friend and I were well looked after It was so nice to feel so very welcome, thank you

Lovely clean venue, the staff are amazing , very friendly . The pizza was amazing , but you have to try the cocktails too , they're the best I've had in a long time . Would 100% recommend to anyone .

Great food and great service. Would definitely recommend

Delicious and dog friendly. Service can be a bit slow, which is crazy considering how many staff members there are, but if you see past that - the food is fabulous. Ambience is relaxed, friendly and fun. Great place for a breakfast or lunch, and occasional dinner, as they have bottomless pizza evenings.

Faultless, Venue,Food,Service, you should be very proud of yourselves....you've got this, we'll done

I came here for my 21st birthday breakfast and they made it so special. Kaz was our waitress and made the whole experience so enjoyable and asked all about my birthday. Cannot wait to come back!🥺✨

Amazing food, lovely staff, cute surroundings!

Beautiful venue and reasonably priced with friendly service!

Worth a visit, out of the way. But they have worked hard to make this unique

Amazing food. Bottomless pizza was to die for!! The cocktails were amazing. Service was brilliant and the staff are so friendly. Would definitely recommend

Absolute gem of a place! Food was fantastic and the drinks are lovely. So welcoming and all the staff were so attentive and friendly. Will definitely be back

Brilliant service and cocktails x

We had afternoon tea to celebrate our wedding, Chelsea was very helpful and catered to all our needs. We would recommend heid’s as it is a lovely place and great atomsphere and lovely staff.

Amazing venue, lovely staff, the afternoon tea was delicious! Many thanks to Chelsea, she was really helpful and attentive. Would definitely recommend to anyone

Have been a few times now and it’s such a lovely atmosphere and great food!

Came for afternoon tea as looked very pretty online. Disappointed with the experience as a whole. The staff were so so lovely but the service wasn’t the best. Only 3 ladies working with a lot of tables to see (inside the venue was a leaving do and hen do) and a long wait to order drinks or for them to return back to us. The afternoon tea was served promptly but to get a second round of drinks we had to go inside to the till to ask after waiting at our table for someone to come out to check on us. The sandwiches and scones were nice but cakes very disappointing. Overall, a very pretty place and maybe just come for a drink and definitely in need of more staff members

Friendly staff and atmosphere. Beautiful place and delicious food.

Fantastic time as always, our waitress Chelsea was so lovely and made our visit! Love coming here, thank you xxx

Heidi’s is aesthetically pleasing, it is so beautiful. The food is amazing. Would defo recommend

Had such a wonderful first experience at Heidi’s, Chelsea couldn’t have been more helpful and such a lovely personality. Thank you so much for a lovely afternoon xxx

I had lunch here with my family on Bank Holiday Monday, I don’t normally leave reviews but it was a really lovely lunch! The food was good and the waitress really made it extra lovely. Victoria was really friendly and very fun, she was great with my kids (all mums know how stressful being out with kids can be!) Thank you!

Brought my two daughters here for afternoon tea today. Very nice setting, the blossom tree in the middle of the room looks lovely. There is plenty of parking and the restaurant is accessible. Outdoor seating is available but the weather was awful so we opted to sit inside. The adults afternoon tea was very nice, with a good selection of sandwiches and cakes. The children’s afternoon tea however, was a bit of a joke, and an overpriced joke at that. Not even one whole sandwich each, a bag of Pombears, a handful of sweets and two Oreos each for £15 per child! Not even a scone with cream and jam, which is arguably the centrepiece of any afternoon tea, children’s or not. Either increase the quality and variety of the items or lower the price. Waitress was fantastic

Edited: I can't see all of your response but the fact that you are trying to blame my daughter is insulting. She didn't take any photos that day, I did, but certainly not while a waitress was at the table. And why would someone try and take a photo while the food is being served? Based on your feedback to other customers, you're very defensive. Do you ever simply apologise or do you always try to blame the customer? --------- Didn't have a good experience! Visited with my Mum and 2 grown up daughters for lunch. The waitress that bought our food to us ending up knocking over a full glass of orange juice which apart from going all over the table, it also ended up on my daughter and Mum's trousers, shoes and coat sleeve! She apologised and replaced the drink. Watching the same waitress later, she still seemed to struggle at 2 other tables when trying to put the plates down - not sure serving is the right job for her. I went to the till to pay so I didn't see the bill until after I'd paid. The same waitress who spilt the drink took my payment - not even the slightest discount on there for having a drink spilt over 2 customers. We'd also ordered 1 tap water along with 4 other drinks but was charged for still water. Did I say anything? No, I was too astounded at the lack of customer service skills. Definitely won't be returning.

Had lunch at Heidi's the other day was really lovely the staff were friendly and the food was delicious it was also a very clean and tidy environment

We was told to sit outside and they would bring menus over to us but after 45 minutes we had to ask for menus and they didn’t come back to take our order after another 15 minutes so we left