Heidi's Coffee & Eatery in Chelmsford

Another amazing night for bottomless pizza at Heidi’s!! Girls are so lovely, pizza was delicious, vibes were great! Can’t wait for next time

Very cute place, lovely place to have a girlie chat and catch up. Just a little expensive brunch, drinks are separate to the lunch and breakfast menu. Would visit again but would look at what deals are on

Had a lovely afternoon tea. Lovely sandwiches and cakes. Good quality. Nice coffee. Would highly recommend. Thank you

Beautiful Venue, friendly staff & great food. Will definitely come back again.

Amazing place…. I want to live here!! 💖💖

Fantastic staff and venue. Thanks for allowing my wife’s baby shower to be held at Heidi’s. See you soon

Heidi’s is a beautiful venue with amazing service and food. Thank you so much for effortlessly hosting all 15 of us. The food was absolutely delicious and looking amazing too. You made us feel so welcome and we had a fabulous time. We will definitely be back! Thank you so much for having us!

The food and service is amazing! The ladies working there are so lovely. Stunning venue for a baby shower, will be returning again.

Amazing beautiful restaurant bottomless pizza was brilliant and the dessert was lovly aswel definitely going back and the staff was really lovly

Lovely atmosphere, food was perfect

Had an amazing evening at Heidi’s! Service and food was amazing! An extra special thanks to Olivia who went above and beyond!!

Lovely place , very pretty, good food , friendly staff.

Great pizza night! Food was delicious and lots of it! Nice and chilled vibes inside, staff were great!

Fantastic service, delicious pizza, good value deal on bottomless pizza. No coffee available, as an issue with machine so got free alternative hot drinks. Incredibly small font on most of menu. Gorgeous decor.

What a little gem! Come tonight for bottomless pizza with our children, we’ve all enjoyed it so much, constant flow of freshly cooked pizza with lots of topping options plus being asked if we had ones we’d like cooked. Can’t wait to return Thank you Heidi’s xxxx

Fabulous afternoon tea spot! Beautiful decor and great food

Heidi's has been on my bucket list for a while, and after seeing the hype on social media, I was left feeling underwhelmed. Aesthetically, it is a beautiful venue, smaller than I expected. We were early for our booking, and they kindly let us stand inside out of the cold. Tables were promptly cleared, and we were seated. The table was pretty, although they were two different sizes, which was odd for a table of 5 and my fork was dirty. Our drinks order was taken in good time. There were only 2 members of staff, one taking orders and one making drinks. One of our group order a hot chocolate without marshmallows as she is vegetarian, and it arrived with marshmallows. We sent it back, and the server said that she couldn't read her colleagues' writing and double-checked our drinks order. Drinks took a while to come as one server was making drinks for the 12 customers currently in the venue. Afternoon tea arrived promptly and was beautifully presented. We had normal, vegetarian, and gluten-free. The gluten-free sandwiches were lovely with great variety. The scone was the best I have had at an afternoon tea, great size and warm. The cakes and sweet treats were underwhelming. Flapjacks have no place on an afternoon tea, especially two different varieties. They were bland and boring. The chocolate cake was OK, and the cheesecake was flavourless. I ordered a brownie from the case to make up for it and asked for it to be warmed up. One half was slightly warm whilst the other was cold. It was too big for how sweet it was and needed something to offset the sweetness. The pudding options need elevating for such a nice event. Our booking was for 4-6 at around 5ish. The staff began to clear around us, moving tables and sweeping as they had an event. Although I do not think it was the staffs intention, we did feel like we were in the way, even though we still had time on our booking. At around half 5, we felt it was time to leave, and tha5 we couldn't relax and enjoy ourselves with so much going on around us in a small space. I would suggest if you have an event at 6 that you close afternoon tea at 5.30 so that you have an empty space to get ready. It did not make us feel valued whilst we were there. Doing this could ensure that customers are not made to feel like they are in the way. I do think if we had attended earlier in the day, then our experience would have been different, but that shouldn't be the case at any venue.

Fantastic! Wouldn't change a thing!

The most beautiful place, with the most amazing food, lovely staff! Would highly recommend!

As a local resident, I’ve tried to support Heidi’s since they opened two years ago, but it just hasn’t lived up to the hype. The space itself is undeniably beautiful and perfect for Instagram, but the food quality and service consistently fall short. On multiple lunchtime visits, I’ve experienced long waits, and the prices feel unjustifiably high for what’s offered. One particular experience left a lasting negative impression: a staff error, where they did not ask for a deposit, ended up costing my group extra, and when I politely questioned this, I was threatened with a ban if I didn’t comply. This confrontation happened in front of other customers, making it not only embarrassing for me but uncomfortable for them as well. Adding to the frustration, staff tend to rush diners as closing time approaches, which completely disrupts any sense of a relaxed, enjoyable meal. I do hope that my feedback will be taken seriously and that improvements are made, as I would genuinely like to support this local business and see it succeed.

Stunning place and excellent service.

Our first visit and will definitely return. The food, service and atmosphere amazing. Olivia look after us so many thanks to her.

We absolutely loved our server Olivia pizza was amazing!!!!!

Lovely experience for my 7 year old daughter’s birthday! Staff were so attentive and food was delicious. Would definitely come back with her friends next time.

Lovely food and ambience. Really attentive staff thanks Olivia wd definitely come again.

Such a fantastic evening, brilliant service and great environment. special thank you to Olivia who served us and was so fab.

Lovely place to meet friends and catch up. Staff are really friendly and the food is sooo good. Could spend hours there if they didn't get so busy and need the table 😊

We went to Heidi’s on a Saturday for afternoon tea for my mums Birthday! Amazing afternoon tea it was delicious and catered for my dairy free needs, the staff were so polite and friendly and kept checking in on us to see if we needed anything else. The place itself is spectacular - so clean and beautifully designed! Would definitely recommended to others - 10/10 and will definitely be returning! 💗

I booked an afternoon tea for 9 people and the service was fabulous. Lots of tea top ups and checking in on us and the food. Friendly and helpful service, definitely recommend!!

Really good food and coffee. Highly recommend.

Came with a friend and we both had a fab time staff were attentive and friendly and the food and cocktails were to die for I would highly recommend x

Lovely pizzas, friendly staff! Catered for our gluten free guest!

Service was amazing, food was fantastic, nice photo opportunities. Would definitely recommend

Well what a real disappointment! I wanted lunch with my nephew, and niece! Went in the young girl ask if I had booked I said no but I didn’t mind sitting outside plenty of seats out there, I said to the girl you won’t forget to come out to me she said no. Waited 20 minutes! She never came out, the children was getting more upset, so I had to leave go home and cooked lunch. So that’s why I have given this score!😪 I worked in a coffee shop this would never had happened.

If I could give it 0 I would!! I messaged them on instagram to see if they did gift vouchers witch they did but they couldn’t post them to me so I decided I’d go down there when I got there a few days after I sent the message they told me they didn’t have any gift vouchers left ( they should of put that on there Instagram ) they didn’t want to post it to me either. Even though I was willing to pay extra they didn’t know what to do and couldn’t get hold of the manager, I then in the afternoon was out and missed a call from a lady called Gemma who was trying to help me I tried to ring back In the afternoon a few times but no answer. I finally got though to someone the next day and they said oh I don’t know I’ll get my manger to ring you she never did. Before this in the past I had messaged them about catering for my nut allergy and they just look at the message and ignore it. Anyways I won’t be visiting that’s for sure I wanted to take my daughter for afternoon tea there but actually after looking at the child’s afternoon tea it looks most disappointing not even a scone. Awful customer service.

We had my daughters hen party at Heidi’s, we all had a great night, staff were wonderful, food was gorgeous they really looked after us, lovely place, would highly recommend.

Absolutely amazing atmosphere, beautiful decor and friendly staff. We had the bottomless pizza which was delicious and the two hour prosecco which was free flowing. Our first mum night out without the babes and we do not regret choosing this venue, will come again!

Booked afternoon tea for my mum and our family. Love the decor at Heidi’s which is kitsch but pretty and memorable. We thought all the food was really delicious and well prepared but it would have been nice given the price to have a choice of tea freshly brewed. It was quite noisy which might be an issue with an older relative. Service was a little slow to start but picked up but as I had rung ahead and said it was my mums 94th birthday I would have hoped for a little more care of her.

Lovely little place, food was OK. I ordered poached eggs but the eggs weren't runny as expected, probably too long until they brought them out so they carried on cooking. Overall though we enjoyed our visit and will be back

Lovely venue with great food choices and very attentive staff.

We came for a family meal for our anniversary. We went for the bottomless pizza and it was all delicious! So much choice and the ladies were very attentive. Great food and great service and can’t wait to come back.

A lovely afternoon tea, part of celebrations for my daughters 40th birthday. A very pretty venue, even the loo. (Lol). The food was really nice, plenty of tea. A nice glass of presseco, unfortunately we were unable to drink much of it, due to celebrating a bit too much the night before. 🤦‍♀️They reduced the bill as they could see we hadn't drunk much if it. A nice touch. All the girls serving, were very friendly and attentive but not over baring. I would highly recommend Heidi's, great value. We will be back.

Lovely afternoon tea celebrating a 40th birthday

Amazing service, amazing staff, amazing pizza! Lauren makes a brilliant pizza and everyone is always so friendly. I get a takeaway every week it's so good. *Chefs kiss*

Heidi's shout from the social media rooftops about their "all you can eat pizza", but never have any pizza.. Literally 4 out of 4 times in the last month I have rang them, and asked if they are doing pizzas, and 4 times I have been told "no, no pizza today sorry"... Honestly, it is SOOO frustrating. It's frustrating mostly because they do make really, really nice pizza. But clearly they're managing their stock poorly. The biggest joke is, I've been given free pizza slices whilst I wait for my order to be prepared.. Which is a nice gesture, but at the same time it's a flawed business strategy.

I brought my mother in-law here for her birthday and we really enjoyed it everyone asked if we needed anything and very helpful and it was so yummy

Absolutely amazing food , .. 5 star service thank you ladies.

Beautiful decor, lovely food, well priced. Will be visiting again. Thank you!

Love the aesthetic of this place! It's so cute and everyone is so lovely :)

Delicious food, best coconut vanilla latte I've ever had! Catered well for my mum with coeliac

Perfect as always. Kaz was very attentive and made sure my friend and I were well looked after It was so nice to feel so very welcome, thank you

Lovely clean venue, the staff are amazing , very friendly . The pizza was amazing , but you have to try the cocktails too , they're the best I've had in a long time . Would 100% recommend to anyone .

Great food and great service. Would definitely recommend

Delicious and dog friendly. Service can be a bit slow, which is crazy considering how many staff members there are, but if you see past that - the food is fabulous. Ambience is relaxed, friendly and fun. Great place for a breakfast or lunch, and occasional dinner, as they have bottomless pizza evenings.

Faultless, Venue,Food,Service, you should be very proud of yourselves....you've got this, we'll done

I came here for my 21st birthday breakfast and they made it so special. Kaz was our waitress and made the whole experience so enjoyable and asked all about my birthday. Cannot wait to come back!🥺✨

Amazing food, lovely staff, cute surroundings!

Beautiful venue and reasonably priced with friendly service!

Worth a visit, out of the way. But they have worked hard to make this unique

Amazing food. Bottomless pizza was to die for!! The cocktails were amazing. Service was brilliant and the staff are so friendly. Would definitely recommend

Absolute gem of a place! Food was fantastic and the drinks are lovely. So welcoming and all the staff were so attentive and friendly. Will definitely be back

Brilliant service and cocktails x

We had afternoon tea to celebrate our wedding, Chelsea was very helpful and catered to all our needs. We would recommend heid’s as it is a lovely place and great atomsphere and lovely staff.

Amazing venue, lovely staff, the afternoon tea was delicious! Many thanks to Chelsea, she was really helpful and attentive. Would definitely recommend to anyone

Have been a few times now and it’s such a lovely atmosphere and great food!

Came for afternoon tea as looked very pretty online. Disappointed with the experience as a whole. The staff were so so lovely but the service wasn’t the best. Only 3 ladies working with a lot of tables to see (inside the venue was a leaving do and hen do) and a long wait to order drinks or for them to return back to us. The afternoon tea was served promptly but to get a second round of drinks we had to go inside to the till to ask after waiting at our table for someone to come out to check on us. The sandwiches and scones were nice but cakes very disappointing. Overall, a very pretty place and maybe just come for a drink and definitely in need of more staff members

Friendly staff and atmosphere. Beautiful place and delicious food.

Fantastic time as always, our waitress Chelsea was so lovely and made our visit! Love coming here, thank you xxx

Heidi’s is aesthetically pleasing, it is so beautiful. The food is amazing. Would defo recommend

Had such a wonderful first experience at Heidi’s, Chelsea couldn’t have been more helpful and such a lovely personality. Thank you so much for a lovely afternoon xxx

I had lunch here with my family on Bank Holiday Monday, I don’t normally leave reviews but it was a really lovely lunch! The food was good and the waitress really made it extra lovely. Victoria was really friendly and very fun, she was great with my kids (all mums know how stressful being out with kids can be!) Thank you!

Brought my two daughters here for afternoon tea today. Very nice setting, the blossom tree in the middle of the room looks lovely. There is plenty of parking and the restaurant is accessible. Outdoor seating is available but the weather was awful so we opted to sit inside. The adults afternoon tea was very nice, with a good selection of sandwiches and cakes. The children’s afternoon tea however, was a bit of a joke, and an overpriced joke at that. Not even one whole sandwich each, a bag of Pombears, a handful of sweets and two Oreos each for £15 per child! Not even a scone with cream and jam, which is arguably the centrepiece of any afternoon tea, children’s or not. Either increase the quality and variety of the items or lower the price. Waitress was fantastic

Edited: I can't see all of your response but the fact that you are trying to blame my daughter is insulting. She didn't take any photos that day, I did, but certainly not while a waitress was at the table. And why would someone try and take a photo while the food is being served? Based on your feedback to other customers, you're very defensive. Do you ever simply apologise or do you always try to blame the customer? --------- Didn't have a good experience! Visited with my Mum and 2 grown up daughters for lunch. The waitress that bought our food to us ending up knocking over a full glass of orange juice which apart from going all over the table, it also ended up on my daughter and Mum's trousers, shoes and coat sleeve! She apologised and replaced the drink. Watching the same waitress later, she still seemed to struggle at 2 other tables when trying to put the plates down - not sure serving is the right job for her. I went to the till to pay so I didn't see the bill until after I'd paid. The same waitress who spilt the drink took my payment - not even the slightest discount on there for having a drink spilt over 2 customers. We'd also ordered 1 tap water along with 4 other drinks but was charged for still water. Did I say anything? No, I was too astounded at the lack of customer service skills. Definitely won't be returning.

Had lunch at Heidi's the other day was really lovely the staff were friendly and the food was delicious it was also a very clean and tidy environment

We was told to sit outside and they would bring menus over to us but after 45 minutes we had to ask for menus and they didn’t come back to take our order after another 15 minutes so we left

really lovely staff, delicious food and gorgeous interior. all round great place 🎀

Beautiful cafe and lovely food.

So lovely to have such an attentive team. Beautiful inside setting, & lovely to have tables outside if wanted. Restroom facilities very clean & great decor. Thank you so much, it made a rare day off really special.

Cute little place! Best service by Olivia

First time at Heidi’s and will be back! Olivia was so attentive and friendly. We opted for their Bottomless Pizza and Prosecco. Olivia made sure we always had a glass of Prosecco and slice of Pizza. You get to choose from a selection of pizzas and they were all delicious! Highly recommend! Thank you Olivia :)

Beautiful atmosphere, amazing service, and food was very well presented.

Came as a leavers treat for our 5 girls ( 11 year olds) We had a separate table to our girls which Heidis were happy to accommodate for us. Such a pretty place. Will definitely be coming back

Food and service were amazing, the staff were lovely

Lovely aesthetic and staff are super friendly and looked after us well. Food was warm and tasty, would eat here again.

Lovely afternoon tea for me and my little princess. We were genuinely treated like royalty

We booked to celebrate my mums birthday and had a lovely afternoon! The team also made kids afternoon teas. Everything was delicious!!

Beautiful place and fab service x

Had afternoon tea at Heidi's with a dear friend, it was a belated birthday treat! Initially we were going to eat inside but weather was lovely and asked if it was possible to sit outside, this wasn't a problem and Chelsea who served us was helpful, polite and funny! Food was delicious! Good selection of sandwiches and cakes. Would definitely recommend this pink palace in Runwell.

Visited Heidi’s yesterday (on the off chance without a booking) it was very busy (inside was fully booked). The food (jacket potatoe) and luxury milkshake were very nice however due to being very busy the service was slow. The staff were extremely apologetic but they were clearly understaffed in the kitchen. Other customers were also asking for their food (after waiting for sometime for it).

Lovely afternoon tea for my grandma and sisters birthdays, food was lovely and a beautiful atmosphere, very attentive staff too, thank you so much for everything!

Beautiful place with lovely decoration Food was lovely Staff was helpful and also lovely

Lovely afternoon tea. Plenty of sandwiches & cakes. Staff very friendly & polite. Will come back again.

Would definitely recommend,beautiful and a very happy and pretty atmosphere 😊👍

Beautiful place! Amazing staff😍😍😍

The food was super good, and the staff were very sweet and welcoming, especially Olivia, i would love to come again

Beautiful, very clean place. First time here, will return. So refreshing to see happy, friendly, attentive staff. We were served by Olivia, such a lovely person and a credit to your business. Well done all xx

Amazing food and amazing friendly service - can’t wait to return soon!

Olivia was our server and she was very attentive, efficient & friendly. The food was delicious & freshly home baked and the cocktails were extensive, pretty & tasty. Interiors are absolutely stunning, perfect for instagram would highly recommend

Amazing afternoon tea, the best we've had! Thank you Heidi’s!

Fabulous pizza, good value and in a lovely setting. Service is friendly and efficient. Will definitely be back.