Tea Room @ Frasers in Chelmsford

Most certainly do NOT recommend. My disabled son and I were really hopeful when we saw the outside. We traveled a long way to visit the area. We were told we couldn’t come in without booking and even then could only eat in the garden! I’m hoping they’d have said the same to everyone and it wasn’t because due to my son’s disabilities but it was very strange. A terrible advert for an otherwise lovely area.

Amazing afternoon tea. Cakes were all delicious and so much to chose from! Can't wait to come again 😀

This used to be one of my favourite places to go for afternoon tea, but not anymore. Cost - used to be £15 for a standard afternoon tea. Now it has jumped up to £19.50 and the only tea/coffee included is standard breakfast tea/Nescafé coffee. Everything else costs extra on top of the £19.50 so I ended up with tap water as I cannot drink standard tea/coffee. Hygiene issues - server repeatedly wiping her nose on her hand and sniffing whilst serving us. Allergy issues - server told me she didn't know what was gluten free and what wasn't. To the point where I was taken into the kitchen and asked what I could eat! Non-existent theme - I had specifically booked in April because of their Easter-themed afternoon tea they had advertised with Easter cupcakes, Easter fudge etc but ours wasn't themed. There wasn't even a Mini Egg on the plate. Not relaxing - our slot was 3pm-5pm but at 20 to 5 the server came in, turned off the music and walked out the room. Making it clear it was time for us to go. She then cleared the table, including our drinks, so we had no choice but to leave. She then rushed out and jumped in her car as we left. Takeaway food - we asked for ALL of our remaining afternoon tea to be taken away with us. This was given to us in the bottom of paper bags (not boxes) and my sandwich had been thrown in the bin. Inappropriate conversation - the server pointed out two guests who had been "moaning" and told us more information than she should have about a couple who were not happy with their accommodation at Frasers. I emailed Frasers with an incredibly kind email saying I wasn't trying to cause any trouble and just wanted to let them know my bad experience so others didn't encounter the same. I received quite an unprofessional response that did not address all of the issues and even said that my email had upset their server! No concern for the customer. I emailed back again that hygiene issues and allergy issues are very serious and that their response was quite hurtful considering I had been a regular customer for years and was only trying to help. That email was ignored by them and I haven't heard anything since. Safe to say I will never be returning. Anyone with allergies or wanting a relaxing time or concerned about hygiene should steer clear. Obviously their concern is not customer care.

This used to be one of my favourite places to go for afternoon tea, but not anymore. Cost - used to be £15 for a standard afternoon tea. Now it has jumped up to £19.50 and the only tea/coffee included is standard breakfast tea/Nescafé coffee. Everything else costs extra on top of the £19.50 so I ended up with tap water as I cannot drink standard tea/coffee. Hygiene issues - server repeatedly wiping her nose on her hand and sniffing whilst serving us. Allergy issues - server told me she didn't know what was gluten free and what wasn't. To the point where I was taken into the kitchen and asked what I could eat! Non-existent theme - I had specifically booked in April because of their Easter-themed afternoon tea they had advertised with Easter cupcakes, Easter fudge etc but ours wasn't themed. There wasn't even a Mini Egg on the plate. Not relaxing - our slot was 3pm-5pm but at 20 to 5 the server came in, turned off the music and walked out the room. Making it clear it was time for us to go. She then cleared the table, including our drinks, so we had no choice but to leave. She then rushed out and jumped in her car as we left. Takeaway food - we asked for ALL of our remaining afternoon tea to be taken away with us. This was given to us in the bottom of paper bags (not boxes) and my sandwich had been thrown in the bin. Inappropriate conversation - the server pointed out two guests who had been "moaning" and told us more information than she should have about a couple who were not happy with their accommodation at Frasers. I emailed Frasers with an incredibly kind email saying I wasn't trying to cause any trouble and just wanted to let them know my bad experience so others didn't encounter the same. I received quite an unprofessional response that did not address all of the issues and even said that my email had upset their server! No concern for the customer. I emailed back again that hygiene issues and allergy issues are very serious and that their response was quite hurtful considering I had been a regular customer for years and was only trying to help. That email was ignored by them and I haven't heard anything since. Safe to say I will never be returning. Anyone with allergies or wanting a relaxing time or concerned about hygiene should steer clear. Obviously their concern is not customer care.

Have visited this place many times and just love it. The last two visits have been for their afternoon tea, with friends. Absolutely lovely filled sandwiches, glorious selection of cakes and the sausage rolls were amazing. Can’t recommend this place enough. The staff are amazing and nothing is too much trouble. A right little gem.

Visited today for an afternoon tea. Food was wonderful. Plenty to go around. Staff very attentive and friendly. Would highly recommend.

A lovely afternoon tea for Mother's Day. The sandwiches were lovely and homemade sausage rolls gorgeous

Had the pleasure of a surprise baby shower here and afternoon tea. It was perfect, had the whole room which was clean and warm. Nice selection of sandwiches and cakes etc. Tea and coffee which didn't stop! Service was also impeccable!!!

I went to frasiers for the afternoon tea with 3 friends from the start to the finish it was excellent staff were friendly and helpful we had plenty of tea and coffee the sandwiches cakes scones and the other items we had for our afternoon tea were all very nice we could not fault anything about our experience here

Couldn't find it...unfortunately

THIS PLACE CLOSED 01 JULY 2021. Wasted our time going there as no mention on their website of them closing. "DRAKE TEAS ON THE BUS" over the bridge is superb!

I ordered two afternoon tea boxes take away this morning and collected 1.5 hours after ordering. The boxes were beautifully presented and the finger sandwiches and cakes were absolutely lovely. The staff were very friendly and even helped me to my car with my boxes as I was carrying my baby. These take away boxes are first class and well worth the price. I would definitely recommend These tea rooms and will 100 percent be ordering from here again.

Met a friend here for lunch having pre-booked a table. Told that we were only allowed 90 minutes which was a disappointment, the small table was old and rickety and the chairs were very uncomfortable. Ordered egg and cress sandwich which turned up very runny and minus cress. Sent it back only to be told that they had run out so served it without. Changed it for ham instead. Tea arrived in a paper cup, extremely weak and without a tea bag also with no sugar or spoon. That went back and was replaced. Ordered another tea afterwards which again arrived without sugar or spoon. When I asked for it I was told that they had already put a sugar lump in which was not what I wanted as was too sweet. Must say that I was disappointed as have enjoyed previous visits, this was not up to their usual standard.

Found this tearoom on our walk last weekend. What a great find . We had lunch out in the garden. Food, staff and garden lovely. Visited again today indoors this time and took inlaws. Pretty inside. Great service, food and staff. Will see you again soon. Highly recommended.

Sandwiches had little filling. I asked before ordering what type of ham it was and was told ‘off the bone’. It was pale processed type ham and only one very thin slice. We were not told that we had to order at the counter. Cakes were brought out before sandwiches (worse on a hot day). Everything was served in cardboard packaging and thrown in black sacks after, but as it is all lawn there was no chance of breakages anyway and very environmentally unfriendly. I had pre booked. 1.10 hour after we’d arrived they called me on my mobile to say we hadn’t turned up when we were still sat at the table!

First time in being out out in over a year, was amazing! Food was so yummy and the staff so attentive thank you so much x

Absolutely stellar place, really good brownies, the doors playing in the background and the service was outstanding, top notch!

Advertised breakfast on their website was half the size for the same price, egg was over cooked as well as tiny portions of other aspects of the breakfast. Bagel was stale, with salmon mushy. Weirdly breakfast bagel served with crisps and coleslaw at 10:00am. Coffee tasted straight out of a vending machine half measure in takeaway cups. Plenty of people complaining orders taking a long time and broken/soggy seats. Shame as much potential to be worth the travel to visit.

Very overpriced sandwiches and sparse filling. Had lunch on a Saturday afternoon in the garden. Very young staff, played music which was a bit unacceptable to middle aged diners. Must improve

We 3 had to sit outside, which in these Covid times is fair enough. Nobody came to seat us so we had to go and ask for menus. Nobody explained how to order,or what the specials were (turns out despite the menu saying ‘quiche of the day’ there wasn’t one. We placed our order and sat in the cold and waited. And waited. And waited. Another table who arrived after us got served, so we asked where ours was. Just coming they assured us. It wasn’t. Eventually two of our drinks arrived. I’ll just get the other one the girl said. She didn’t. Eventually she came back with the 3rd drink and our sandwiches. They still managed to get our order wrong, but having sat in the freezing cold for the best part of an hour we weren’t going to send it back. The food itself was nice, but 3 sandwiches and drinks for £30 with lousy service and sitting in the cold didn’t feel like good value. I don’t think we’ll bother again

I love this place! The setting is gorgeous, the decor quaint, the homemade food delicious and the service is friendly and welcoming. What more could a girl want?

Small tea rooms linked to guest house. Lovely gardens, perfect for warm weather. Tables well spread out, and mostly in shade (it was a very hot day when we visited). We had afternoon tea, which was excellent, nicely presented, all home made, generous portions, sensible price. Helpful, friendly staff.

Should not be open! No registration in place. Really did not feel safe with the way food and drinks were served. I have no problem with a reduced menu but if toasters don’t work and only one slice of quiche Is left early in the day, it makes you wonder... This used to be a super little café and I hope it will be revived to meet the same standards as in the past, but it should not be open until safety measures re Covid19 are in place.

My cousin and I took our children for Afternoon Tea. We have been a few times in the past and have always enjoyed it. However, we were quite disappointed- the sandwiches were sloppy and the scones stale. Victoria Sponge and the Macaroons were very tasty. We hope that this was a one off and that the previous good standards will resume.

What a lovely quaint olde English tea room. The staff were attentive without being in-your-face, and extremely accommodating. The decor was lovely and the “Tea” was absolutely delicious. Would highly recommend.

Really helpful staff and nice lunch

Great place to eat loved it there.

I took my friend at the tea rooms to have afternoon tea for her birthday, and it was very enjoyable.

food and service not worth the money service was very slow and we had to ask for tea and milk sandwiches hardly had any fillings i will not be returning i used to love it hea rand told a lot of people how good it was

Recently went to these tea rooms, the set up is lovely but the service was slow and we felt really let down. We had to pay up front, which no one else was doing. Our order for our drinks was wrong. We waited for 25 minutes for our snack. Eventually we went to ask where it was and were told that it was on its way...we had ordered something very simple that takes minute to prepare. The Tea Rooms were very busy, it was clear they had forgotten us. Eventually our snack arrived, no apology...What a let down. We will not be going back!

Have been to this tearooms a couple of times and it is just lovely. The chicken caesar salad was incredible. Servers as friendly and gave a real eating at a friends house vibe where you didn't feel rushed and definitely felt well taken care of.Would recommend and looking forward to my next visit.

We like to come here for the lovely cake and friendly service but when we came the other day the poor quality sandwich with absolutely no filling in and the thin bread is not justified by the expensive prices. We asked for honey (a kitchen basic) and there was none. The quiche was also expensive for what it was, very thin. The salad was very basic, some rocket and balsamic. Service and staff are always lovely, but the money doesn’t warrant the food or drink quality.

Had a hour to kill so looked round for somewhere relaxing to get a cup of tea. It’s a strange set up as you walk round the side of the house and it is like walking into someone’s kitchen.Downstairs all laid out for tea across several rooms.It was friendly enough but I’m not sure they’ve much experience of serving green tea (they asked did I want milk and sugar with it) and it was pretty basic green tea. The cake was dry. £5.20

Such a lovely afternoon having afternoon tea , the food was delicious and staff were friendly and looked after us perfectly,,, couldn't have been better. Thankyou.

My friends daughter invited about twenty of her friends and family for afternoon tea at Frasers. We all enjoyed the afternoon as it was a beautiful day outside and in.

Had a sandwich lunch here with a friend. Good choice, lovely sandwiches, service may have been slow but we weren’t worried.However, very unhappy about toilet facilities. Two separate loos. Both had liquid hand cleaner, the sort you use on dry hands, but no actual soap apart from some manky tablet soap in one loo. One toilet had an electric hand dryer, the other only had a fabric towel. I would NEVER dry my hands on a fabric towel except in my own home or that of family/close friends. So I’d hate to think my food had been prepared by someone who was using these facilities.Do I recommend? No, for reason above.Will I go back? No, ditto. But I’d be delighted to be told that staff have their own facilities.

First time we have visite, well worth a visit, friendly staff.

Lovely relaxing brunch, we sat in the gardens with lovely background music it was so tranquil. Service was good and the food was delicious. Thank you

Were told that limited amount of food being served today being Monday which was fine, it was still nice and served a decent cup of tea, however the cake was very dry, so suggest that cake isn’t eaten on this day as it is obviously not fresh. Such a shame as it’s normally so nice

We waited for absoulty ages for food which was not worth the wait.......2 of the things we wanted were not available despite it only being 12......was just about to leave when it came out :( wasn't rammed

Lovely old fashioned,quaint Tea Rooms Sun was shining so sat in the garden area. Food was lovely and plentiful, but just had to try one of their scones and clotted cream, all in the way of research!! Was not disappointed, but next time will order one each, not one between us, they are delicious. Only downside was service was a wee bit slow, with our coffees going cold whilst we waited for food. Will definitely be returning though.

We were very pleased with the service at this tea room. Got the feeling they couldn't do enough for us. Very pleasant staff. We enjoyed our tea and cake very much and the room had a very quaint feel to it. Only complaint is that the board wasn't very clear as there was so much writing on it. However this is just a small thing. But this tea room is a cut above the norm.

Went today for tea for two. Salmon and cream cheese , and a chicken bacon and mayonnaise sandwich, followed by the most scrummy bakewell tart cake and coffee and walnut. As per normal the staff were really friendly , it’s a pleasure to go there

Went here on Mother’s Day and had a wonderful time, excellent staff, food and location, nothing was to much trouble, would recommend to all

A quaint little tea room located on the same site as the antiques centre. We visited on a quiet day so the venue was clean and tidy and very welcoming . The afternoon tea was pleasant but not necessarily value for money in my opinion. Sandwiches were limited which I suspected but I was discouraged from ordering more at the time of booking so maybe it’s just me being greedy, but the entire party were left slightly dissatisfied. The scones were lovely , but again the sweet treats were not spectacular. The lady , the owner I think, was lovely and I am all for supporting local business so I will return. Would make a nice venue to hire for a hen party or baby shower , but if you want the afternoon tea experience head to the hotels that specialise in this service .

Had a lunch here as we were shopping at the Antiques Centre. Friendly welcome as we walked in and a lovely feel to the place. Sadly a few things let the place down.

I had a light lunch at this popular tearoom in an antiques shop village . Both the food and the staff were lovely .

This is a very welcoming and friendly tearooms. Food is really good. Only down side is it’s not very wheelchair friendly inside but if weather is good there is outside seating. I have taken my friend there a number of times now and we both enjoy it greatly.

Excellent tearoom. All the sandwiches and cakes/scones were handmade and generously proportioned. Service was quick and friendly. Surroundings are clean and pleasant. Big windows and a bright and airy feel. Battlesbridge is a lovely little place with riverside walks and a big antiques centre. There is also a little motorcycle museum which has limited opening but very quaint. Battlesbridge is more for adults than children as I think kids may get bored but the tearoom seemed to do children focused treats which were going down great. Recommended, nicer than The Barge pub.

To celebrate a friends special birthday, we all gathered for tea. They fitted all eleven of us in and catered brilliantly for our different tastes in tea, herbal tea, decaf and coffee - refills available too! Nice choice of sandwiches fillings (although my other half missed the crusts! he loves that part of the sandwich...just his taste). The scones were lovely as were the tempting cakes....loved the chocolate and the white chocolate with cranberries...

As per most other reviews for this establishment, I was expecting to be able to give it five stars, but unfortunately not. We booked a table for five, in advance, for a set Afternoon Tea and paid a deposit. On arrival we were shown to our table but it was a while before our order for tea or coffee was taken. The tea eventually arrived, but no coffee. This was rectified, but it was over 45 minutes after our arrival before the food arrived, after being prompted by my husband. Four, not five, knives were then brought and, when we paid, four, not five sweets came with the bill. A nice touch, but one sweet each would have been good! I don’t think it unreasonable, if you have booked in advance, to expect the food to have been served promptly, especially as those coming in after us were served first. I can only put this down to lack of staff. We only saw one waitress, who did her best under the circumstances, and a young man who looked to be the chef. The food itself was fine, although perhaps too many sweet things and not enough savoury.

Came across this venue from Facebook had a lovely lunch here service was excellent. A bit hard to find the entrance, signage needs to be improved as it appeared at first was entering someones house!

Breakfast was lovely Good Choice of cereal and toast or a cooked breakfast, every food order made fresh to order Plenty of choice

My little sister brought me and our older sister here as a surprise birthday treat I have to say it was excellent. Lovely atmosphere friendly staff and so much food we had to take the cake home we even got a free glass of Prosecco because it was their birthday lol they were so nice they even let me have a cheese scone instead of the plain or raisin scone that comes with the tea. We were not rushed and felt very comfortable taking our time and having a lovely chat. 100% recommend this place.

From start to finish this was a lovely pleasant and fulfilling filling afternoon tea. The service was fantastic, we were made to feel so welcome and there was so much tea and cake they me and my friend had to be rolled out from over eating. Absolutely superb menu and selection of food and cakes for others. Lovely little areas it’s based in.

Situated at The Battlesbridge Antiques Centre, it was well patronised when we arrived but it wasn't too long before we were seated. The sandwiches were well filled with very tasty coronation chicken although the discrepancy between doorstep white bread and the granary was noted. (Would have prefered the white to be the same size as the granary). Although the presentation of the food was good the choice of greenery was unpalatable and was left by virtually everyone in the room, doesn't that give a message to the owner? What a waste, I suggest a nicer alternative is sourced. Tea was served in a pot with china cups and saucers which always makes my heart sing and the milkshake was delicious if a little impracticably served, difficult to get it all when the bottom was reached, a sundae spoon needed.

First time I visited the tea room, it’s so pretty and would be ideal for an afternoon tea which looked amazing. The sandwich I had was okay, the surroundings lovely but 25 minutes for service seemed very slow. Some ordered 10 minutes after us and their food came out the same time which was a little disappointing.

Friendly staff, excellent service and a wonderful, delicious afternoon tea! I am gluten free and the staff went out of their way to make sure my allergies were catered for! Well done and thank you for looking after our party!

One of the best tea rooms around! Authentic, great quality home cooked food which a rustic country feel.

Lovely staff and location was a great afternoon with my family we had my nephew who is 8 with us to and he loved it they did a great kids tea with jam sandwiches would recommend

So many choices, and so many out-of-the-ordinary combinations! The only problems was deciding what to order. A return visit for cream tea is a must. Breakfast was fantastic, too.

I have just had my daughter's 7th birthday at the tea room and it was outstanding. Amazing food and amazing staff. I would highly recommend and will be back again.

I often go for gluten free afternoon tea at various places, but this is by far one of the best experiences I have ever had.

We had visited the Antiques Centre and decided coffee and cake (or a Scone) would be ideal. It was a fitting reward on a cold day. This Tea Room was the perfect choice!

Have visited many times for breakfast. Lovely food, friendly staff and lovely ambiance. Highly recommend

We visited the restaurant today for a friend’s birthday brunch. The staff couldn’t have been more accommodating, even helped us to put up a birthday banner and took care of the cake for us. We each wanted the same meal but slightly different and this wasn’t a problem for the waitress.

Personally this place although stunning inside is extortionate. The food is not that great, just sandwiches and very small cakes. Compared to other tea rooms on this estate I personally think that this is greatly over priced.

I was taken here for the 1st time last week for lunch & although I live 5 mins away I didn’t realise it was here! Nestled amongst the antiques barns in Battlesbridge set back from the main road is this charming tea room. Such a vast choice of hot & cold food along with daily specials. Not only lunches but also breakfast is served & a very impressive selection of homemade cakes along with so many different varieties/flavours of scones offered as an afternoon tea too. Lovely staff serve you in a relaxed atmosphere where you’re not rushed at all. Alcohol is available alongside a great selection of teas/coffees & soft drinks. Delicious homemade food at reasonable prices. Will be back again soon

This tucked away tea room in Battlesbridge antique centre is the most fantastic place serving homemade food - the cakes are absolutely delicious and enormous! The lunch menu is varied and seasonal and very reasonably priced. My friend and I had soup with four large pieces of thick bread, and quiche and salad, followed by two big pieces of cake, two diet cokes, an expresso and hot chocolate for a grand total of £29 - such good value and homemade food. I love this place!

Today was the 5th time my boyfriend and I have been to Frasers for food, and it was as wonderful as ever.

I've been here a few times and the service is always excellent. I had my baby shower here and they were really accommodating. They also have special events for children which are great value for money.

A group of 6 of us visited the tea room for afternoon tea to celebrate a friend's birthday. On arrival we were shown to out table; it was a beautiful day and we would have liked to sit outside but were told our party was too large and needed to sit inside. Our drinks order was taken very quickly and brought out promptly. However, our food did not arrive for a further 40 minutes which we couldn't really understand as we had booked so felt the food should have been prepared and ready to bring out.

Walking in we loved the quirky garden, the cakes and retro music. Most of the tables however were full of dirty plates and customers were having to clear tables before they could sit down. There was a waft from the drains under our table which wasn’t pleasant.

very average quality and service but pricey. Would not visit again out of choice. somewhat dissapointed

I went with my husband, cousin, son in law and our 3 dogs, we loved everything about the tearoom, inside is cosy and beautifully decorated, the gardens are a delight, the staff are so helpful and friendly and the food is freshly cooked and delicious, they are liscenced so the men enjoyed a beer, my husband is a bit fussy but they were happy to tweak the menu slightly so he could have what he wanted, they were busy and explained there would be a bit of a wait as preparing everything freshly takes a little longer but it was fine, the food, and we all had something different was delicious, they didn’t rush us to leave, I was interested in the antique centre and the very sweet young manageress gave us some interesting information and tips, will definitely be going again when we are in Essex

This place is absolutely adorable. It’s quaint and it’s chintzy but I love it here. We’ve visited before for lunch in the garden and enjoyed ourselves so much that we decided to return for their afternoon tea. We were not disappointed. Food was delicious and varied and more than enough for us. Good selection of cakes and sandwiches all made by hand. Love the mismatched cups and saucers and teapots. Love it!!!! Service excellent. Surroundings gorgeous. Going to bring my Mum and sister next time. Don’t change a thing !!!!!!

We stopped here to get drink during a log journey home. The place is welcoming with lots of different items to browse and lots of choice of food and drink. The staff were lovely too. We will definitely be back again!

This was my second visit to Tea room @ Frasers and it was just as good as the first time. This time it was my birthday and I went with family for brunch. It was a warm day so we sat in the beautiful garden. Our drinks and food was served quickly by a very friendly waitress. Will definitely be back again, next time for some yummy cake!!

We booked six weeks in advance I had been before for afternoon tea and it was very nice. . We booked for 5 afternoon teas and two off the lunch menu. we waited 15 mins before anyone asked us if we would like a drink some ordered tea others cold drinks. we placed our order for lunch to be told 50% of the menu was not available as the delivery had not arrived from makro. we ordered a salad to be told they have no salad only lettuce. so we ordered jacket potato to be told they had no potatoes. so we said we would have the ploughman's with no bread or cheese as on slimming world so could we have ham and chicken x 2 the other one was a tuna sandwich. we waited another 15 mins still no tea !!! the food came up it must be the worse afternoon tea I have seen the scones where stale the cakes where rock hard and did not look nice at all the sandwiches where ok. the ploughman's came up with ham cheese and smoke salmon not ordered !!!! no tuna sandwich still no tea. we went in and asked for the tea at last it came with the tuna sandwich. out of 5 people only two cakes where tried and two scones. we asked for another pot of tea and it was as week as it could be they must have just put hot water in the same pot (Bad). the managers attitude was very take it or leave it but the young girls where very polite. Sorry Frasers that was out last visit and I will not be recommending you in the future. we did complain and got a whole 10% discount it wasn't even worth paying for to be honest.

What a shamble sat waiting fir ages to be asked if we would like drinks ordered pots of tea coffee and a coke was not asked if we wanted diet or normal so was given diet which girl did not enjoy. Than sat and again waited got it to arrive the sandwiches and do called cakes arrived before the tea I booked this 6 weeks in advance and ordered 5 afternoon teas plus 2 of the menus when the young girl who I must say was very pleasant came to take the menu orders we were told all that they had to wards salad was lettuce how can they run a place with out salad which was on the menu and jacket potatoes if they knew that people were going to order off menu and that the delivery wasn’t due till after midday why didn’t someone go to super market and buy some of what they didn’t have after complaining we were give 10 o/o off bill manageress was not very friendly she needs people training will not come back or recommend to anyone

I would have left zero stars if I could, Absolutely the worst afternoon tea I have ever had [ and I have had lot's of them ] , cheap ingredients served by a very stern and abrupt waitress. They had no salad except for lettuce even though it was pre ordered weeks before [ no excuse for that ]. If it hadn't been my birthday treat by my friends I would have walked out. The cakes were so bad we didn't eat them. The gardens are untidy and unkempt. The staff had an attitude and left the tables dirty and uncleared. I'm sure if this place was based anywhere else if would be closed within a month. AVOID !!

Food and service excellent a beautiful garden to also sit outside!

Arrived and sat outside with family

Afternoon tea was the worse I have ever had & I've had lots. Didn't have any salad only lettuce this was at 1.15pm Service so slow Manageress attitude was quite abrupt bordering on rude!! WILL NOT BE RETURNING

Sorry folks, avoid this place if you are on a special diet. arrived at 12.15 requested a poached egg on toast due to diet. Was told they stop using the kitchen range and this my request would be a breakfast item I was told I couldn't have it. I asked for a jacket potato and again they could'nt do it. I had already ordered the quiche of the day for my partner which he said was very nice but took ages to arrive. I had to sit there with a diet coke and nothing else.

With all places there will be both good and bad, Frasers is an establishment with very good vs very bad.

We arrived at 12.20 today and there were only a few other customers. After waiting for 20 mins someone took our order. It then went from bad to worse and our food arrived after a 45 minute wait with no apology! Won't be visiting again.

Just up a side road but right in the heart of the antiques browsing area, lies the lovely Frasers Tea room which we discovered purely by happy chance in Battlesbridge, Essex.

We visited tea rooms today 19th July at 3pm, after a lovely day at a flower exhibition at Ingatestone Hall. As the weather was hot, we opted to have tea outside in the garden. However there was only 1 table available in shade, and all the other tables without parasols, were full to overflowing with the crockery and left over food from previous clients (at least 6 tables). Our table in shade, also had used crockery etc. and this was never removed!! We ordered tea and a beer, 1 cake and 1 toasted tea cake inside at the till, and on looking at the inside there were no customers inside at all. Only one other table outside, a group with dogs had just received there order, so expected a quick response.

Not only is it beautifully kept, the food and drinks are so good, never leave without a Milkshake, and the service is efficient and friendly. The tops.

Spent a night here in stable room, fine but very small.

Came here to meet up and have a coffee. Beautiful relaxing surroundings, calm and peaceful, perfect on a warm summers day. They serve a lovely selection of foods and the banana loaf is to die for. Staff friendly and inviting. I love this hidden little gem.

Visited 9/6/18 for afternoon tea . Walked in from the back of the garden and decided to take one of only 2 outside tables available. I took in the last customers cups on my way to getting a menu indoors . On returning back to place our order and pay at the same time,I mentioned that the table needed wiping by whoever was going to serve us, which the girl duely acknowledged. After waiting 35 minutes and a couple that took a table and got served before us, we were served, first with drinks then cake ( 2 of each ) I didn’t bother mentioning that the table needed wiping and nor did either waitress notice , which was disappointing.

Visited with two friends to this delightful café at Battlesbridge, it's in the rear section of the antiques places but worth seeking out!

Had a lovely brunch here this morning. First visit. Early before the crowds. Were the only ones sitting out in the garden in the morning sunshine. Vintage music playing softly setting the scene. Service was friendly & prompt. Food was fresh & tasty.

Lovely staff, lovely setting. We both had a chicken Caesar salad which was generous and very clean tasting. We were visiting the various antiques outlets and like Frasers so much that we went back for tea, sharing a scone with cream and jam and this time sitting outside in the lovely garden.

I visited here with a friend. We had a late Lunch. I ordered the cheese and caramelised onion quiche and my friend has a jacket potato. My quiche was served with homemade coleslaw, salad and crisps. It was delicious. The jacket potato was served with a side salad and a choice of fillings. We sat in the garden as the weather was glorious and it is a really lovely setting. As we were chatting so much we ordered a cream tea which was lovely, lots of clotted cream and jam. I noticed there are a few reviews regarding service but the service we received was fantastic. There were a few people inside and 2/3 tables outside during our visit. We'll definitely be back.

Really disappointed. Popped in on a quiet afternoon and was only one of two tables in the tea room. However it still took 15 mins to get tea for 2 and 2 slices of cake! When it did arrive was really not impressed. No tea spoons with the cups and although we didn't take sugar there was only sugar available from the vase on the table(Very strange)! At £4.40 you would expect a decent tea but that's not the case here. The Tea is cheap Lichfield tea that is bought at cash and carry and for some reason the teapot was only half filled will hot water, hence why we only got one teabag each! The only reason it got 2 stars was that the Bakewell tart was half decent although the Cinnamon loaf was poor. Everything in the tea room is the same colour and very unimaginative. The cobwebs do add to an antique feel I suppose! By the time we came to pay(£11.40!) We felt really unwelcome. Won't be returning.

Visited here three times now, the last two very disappointing service. Waited today for over half an hour for a pot of tea. However the next table arrived after us and had got their coffee and almost finished it before we had got our tea. And that was only after going to ask what had happened to it.

We called in here Bank Holiday Monday. Lovely outdoor setting. Tables set out on the lawn - shade and pond! The tea comes in large pots and they are happy to freshen up. The scone menu was extensive - and all seemingly cooked fresh. I have to say the best scones I have had in England.