Delivery
Pickup
Outdoor
The best restaurants in Riverside Northampton East Midlands
25 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2544 Opinions in 3 websites
Visited today with friends as a large group. The food is spot on, however the service really lets this place down. The welcoming wasn’t brilliant and soon as we sat down within a minute another staff member came over to take drinks order. having not had time to look at any menu.’s, however it wasn’t until we looked at the kids menu they come with a drink so paid £15 for kids drinks we didn’t need to pay for. Staff should have made us aware. When we finally got to order food, I asked why weren’t we informed the kids get drinks with their menu. The response was if they finish their drink, I’ll bring their included drink over! After we had all eaten no one came over to clear the plates for a good 10 minutes. No check in during meal or an offer of more drinks. We eventually gave up and walked over as a whole table to the till to get the bill and pay to leave. With a service staff on the bill (£13) we asked for this to be removed. Paying by card even ask a tip! On leaving we heard the staff moaning to each other “they removed the service charge and left no tip”! If the staff were actually friendly, happy and provided a good service I’d have happily left a tip! Sadly won’t be returning to this branch. This is the reason so many hospitality businesses are failing.
626 Opinions in 1 websites
Went to use the free maple hazel drink in my app at Next Costa but was told stubbornly that wasn’t available 28/10/24 Am by lady serving she needs customer service training Asked her if I could get an alternative she said yes so chose medium hot chocolate then she had the audacity to charge me still won’t be going back
1254 Opinions in 1 websites
We meet with family here quite often, they do a fabulous carvery at a reasonable price, and don’t mind if we sit and have a drink or two afterwards, sometimes 2 hours! The staff are always friendly, lovely decking outside on a warm day if you want to sit out and have a drink, also they have the Greene King app so you can order at your table. You don’t have to have carvery, they have an extensive menu, plus kids menu and desserts. Would highly recommend.
6342 Opinions in 3 websites
disappointed with the experience multiple items missing from the order. The items that arrived were luke warm on arrival. Have reported to Just Eat. hopefully gets resolved. I would think twice about ordering from as I can not guarantee my order will be fulfilled. First time that I have had a bad experience with just eat.