Costa Coffee in Northampton

Went to use the free maple hazel drink in my app at Next Costa but was told stubbornly that wasn’t available 28/10/24 Am by lady serving she needs customer service training Asked her if I could get an alternative she said yes so chose medium hot chocolate then she had the audacity to charge me still won’t be going back

Went to get a morning coffee went in ask for the toastie & coffee the lady then asked if I wanted marmalade or jam I pointed to the notice and she said OH you have to go to the fridge to go get your choice so I went picked my choice and went back another lady took over and told me the incorrect price to which it was on the board I showed her it and she no no that’s a meal deal price i said look il just have a coffee she kept shouting the lady was new ect ect I choose to not comment as people was watching I sat down to actually hear her telling customers in the queue how I wasn’t understanding that the lady was new completely trying to belittle me in the place I kept my head down and quietly drank my coffee I found this experience disrespectful unprofessional I’ve been in hospitality for over 30 years I would never treat a customer like this

Nice place to meet up, lots of parking.

At to have take away cups as dishwasher broken, and doors stay open so sitting inside but feel like outside.

Just brought 3 chocolate fudge brownie frappe asked for all without coffee Come home and they have all got coffee in disappointed 😞

Really brilliant team. Recommend!

Went in a few days ago and had the pleasure of meeting one of your younger staff members Trinity, was very friendly and chatty which made our whole experience enjoyable. Whipped coffees are by far my favourite as well

It is getting worse and worse. Over crowded. Slow service. The most annoying thing is their dishwasher always breakdown by 4:30pm- obviously, it is a total lie as they don’t want to serve in proper China cup. Why should I paid full amount for my coffee that served in paper cup. I have decided to go Tim Horton cafe ( 3 mins walk) . Very civilised, better seats, better coffee, cheaper , and coffee served in proper china cup. No brainer

Lovely hot toasts and drinks, Thank you. Best costa I've been to in a long time

Amazing coffee, great baristas been coming to this costa for a long time and the baristas are incredibly friendly. All the guys there, Anete, Josh, Liam, Rebecca, Michelle make it a pleasure to come here and its a great atmosphere

Walking into this cafe was like stepping into a haven of warmth. The staff greeted me with genuine smiles, making me feel instantly at ease. What truly impressed me, though, were the hot, made-to-order cappuccinos. You could tell the espresso was freshly brewed, and the milk frothed to creamy perfection. Each sip was a delightful combination of rich coffee and smooth milk. If you're looking for a delicious coffee experience paired with friendly service, this is the place to go!

Comes across as always busy,somewhat chaotic,chatty/noisy. Not the largest of branches but has all the Costa expectations with the coffee up to scratch with reasonably good service. Not the place for a quiet relaxing catchup

Rude staff.... terrible service.

This Costa has gone downhill big time, service is slow, quality of drinks has declined. Looks like all new staff that could do with more training. Look at the state of this Mocha!

Just had the most lovely experience in Costa NEXT riverside Park. The baristas were so accommodating and went above and beyond to make my son his favourite drink ☺️ Definitely coming back again. Thank you!!

Can't emphasise enough how nice the staff are here, a shining example of how customer service should be. The best part: it felt completely natural.

Cozy and warm staffs. Ambience is cool!

Very bad service we didn’t receive what we ordered and they did not care or change our drinks

Quite big costa, goog location, not too busy, friendly and welcoming staff. Nice coffee and food/snacks.

A great coffee at a great price.

Favourite Costa by far! Wide variety of choices, great staff

Very nice interior. Everything looks and feels clean.

Met family there while waiting for my car

Gutted. We usually frequent the Costa in Next at Riverside but got to riverside after the school run so early that had to go to the other big costa. Well the girl serving quickly turned from politely saying good morning to having a attitude when she didnt hear that we said we had already paid for the cups please put our coffee in them and tried charging us for them. The coffee maker was not exactly rude but was so un enthusiastic about making the coffee that he forgot the syrup and the coffee tasted burnt and black. Undrinkable which is a shame as i am a massive lover of coffee and regular costa customer. What a shame.

This is a busy Costa as it is on Riverside retail park, they also have one inside Next.

Love Costa Coffee... best Coffee in the town

Just had a complete makeover, looks really nice and coffee tastes just as good and as usual very polite staff and great customer service. Best place for a coffee.

Pleasant staff, and lovely sunny spot to have relaxing breakfast..just the ticket.

Excellent place for having aren't while shopping. Tasty cakes.

I’m not a big fan of 500ml cappuccino. ( tons of milk, without taste of coffee)

Excellent all round, staff, coffee and the shop in genetal. Well done everyone.

Very quick service Friendly staff Everything available Most tables were taken, but the tables that were available were tidy and clean. Food was tasty

Am disabled it was very busy the young lady who served me told me to sit down and she would bring my order over made my day

We don't have Costas where I live in Southern Italy, so it is always nice to pop in whenever I am back in the UK.

Great Costa, very clean, good choice of food, both festive and usual favourites, staff friendly.

I would like to see more variety of things to eat, but overall quality is very good

Very noisy coffee shop. Drank coffee and escaped asap

Nice coffee shop in middle off Riverside park shopping park everything you would expect from a Costa plenty off parking

Staff are polite happy to serve you, some vegan options are available ,

Asked for extra hot coffee and got luke warm

Quite nice place to rest after shopping.

Tasty carrot and walnut cake. Latte tasted too milky, needed more coffee in but that's personal choice. Normally they okay. Chairs comfy, not sure if they've recently replaced them. Pleasant visit.

1 out of 10 for service. Firstly the young man who took our order was not paying attention and we ended up with one coffee despite the fact that there were two off us at the counter. One of the coffee’s was ordered with hot milk but was clearly made with cold, as within two minutes it was barely luke warm. Another massive no, no was the fact that they allowed us to order but did not mention they were closing in literally 10 minutes. We had barely sat down when one of the servers informed us they were closing. Oh and I should also mention that the barista was rude when I informed her that my coffee was cold. Very annoying as this is not the first time this has happened in Costa.

I love costa coffee and have always been happy to leave 5 star ratings, Unfortunately not today. I take my parents to various costas at least twice a week. Firstly, the cashier attempted to overcharge me. I asked for a breakdown of costs I had 2 drink, he said I had 3 as I had a bottle of coke which I didn't, he then said you definitely do, my mum was very upset. The man next to me said no I have a coke and had it on the counter. No apology!!! Just laughed at us. Next we sit down with our drinks and the teapot was empty no water or tea bag. I took it back to the counter. No apology just laughed at and replaced. I could accept one member of staff having a bad day but not two. What a shame to be let down by such terrible service. I think we will stick to the Sixfields Costa and the Riverside Next Costa where the service is impeccable and the staff are helpful and friendly. Shame on you for causing upset and such disrespect to your customers.

[Aug 2022] Quick, friendly service.

This Costa Coffee has the most Amazing friendly staff I wouldn't go anywhere else. 😍

Closed early due to maintenance issues and the air-conditioning hasn't worked for 2 years according to a member of staff. Needs more care taken on this property.

Great staff especially the gent behind the counter who I'm guessing is the manager..always helpful and smiling. Good happy service keeps people coming back 😀

Lovely little store, which was a welcome break from shopping at Riverside Retail Park. There was outdoor, as well as indoor seating. Customer toilets available too.

Very warm inside as aircon has not been sorted for many months now however very busy. Staff as usual very polite & helpful as always

Frappe is worst then Mcdonald frappe

Excellent costa branch .very kind staff. I highly recommend this branch

Nice place to go to when shopping.

Good location with friendly staff. Messed up my order still no problem to change even after already paid for.

Always good service and friendly staff

At least you can get an M&S gluten free sandwich although only one choice.

Was fine for what we wanted but could have a wider range of gluten free options although better than what it was

Service was very good staff friendly

Haven’t cleaned their air conditioner in years it looks like! 🤮 in a food and drink prep establishment this is not ok!

Just the usual overpriced stuff, same as any other outlet.

Never have filter Coffee always willing to do a Americano for the same price but it does not taste the same shame

Like any other Costa. Staff always helpful.

Lovely costa! Very friendly staff, beautifully clean. Coffee is amazing! Thankyou!

Good place for early morning coffee@09:00

Nice place but too noisy Full of children all the time inside You can relex and enjoy a coffee outside on terrace when is nice weather

Busy. But good coffee. But bit pricey

Always great coffee and good service. What you except at any costa around the uk.

Went at a lunchtime. Sunny spring day, people sitting outside. Good atmosphere inside and out.

Made an excellent aero caramel hot choc - best I've had in a long time. I've had the same elsewhere but no one else can replicate the magic from here!

Ordered a large, paid for a large. Give a medium 😑. Boo. Staff need to pay my attention 👎

Staff are always friendly. It is a nice atmosphere inside and a great place to catch up with friends

No white bread for toast, poor.

Fast efficient service, big sunny seating area, no problem with the order.

Always excellent coffee, but clearing and cleaning of tables lets them down. Not good considering we are still in a Pandemic. Staff are always pleasant and helpful and access for wheelchairs and pushchairs is very good, almost forgot to mention they have an amazing array of cakes and goodies. You won't be disappointed.

It's ok for a Costa nothing special

Good place for a warm up and a decent espresso and water

Nice people and a decent coffee

When it's time for a coffee of course COSTA COFFEE 🍮 it's the best, the stuff is good preparation and they know exactly what they doing, I like when they treat me with respect! The place is nice and all the time warm and cosy. I think what they should do it's to serve people at the table, so that no more waiting in the queue when you order your coffee. Overall very good 👍

Also good coffee and food served.

Usual consistent quality, quick service but tables slow to be cleared and cleaned

Swift process and an impressively tasty sausage bap!

Busy but they keep the queue moving along quickly

Great coffee, but can get really busy.

Great costa, lovely staff and plenty of parking. Will be back :)

Safe and good coffee I like it black not fancy

Nice polite staff, plenty of seating, great coffee!! I had the Blackforest hot chocolate....definitely worth a try.

Quick service, relax, chill atmosphere and great place to meet up, toilet access. Reasonable price, free car park

Cheerful staff and excellent parking

Great service. Quiet and relaxing. We choose a good day and time. Drinks were tasty. Sat outside with the puppy.. Will be going again.

Nice coffee and friendly staff.

Little pricey for me, but I was taken there for a lovely cup of tea, by my friends.

Easy and convenient! Always busy

A Costa coffee with plenty of parking and some outside seating. Usual range of drinks and snacks, was nice and clean when we visited, staff were both friendly and polite.

Plenty of parking and good coffee

Great for a drink outside in the sun

Good selection of toastie very friendly and helpfull staff

Nice and relaxing, social distances were great. Not a mad rush time so you were not pressed to hurry at all.

Excellent coffee and Land Rover chit chat from Lucy at the drive through window (weekends only).

Went to Costa above Next yesterday - caramel latte was served bland, wish I could post the pic!!

Nice staff and usual Costa high standards