Based on 2.544 opinions finded in 3 websites
Based on 2.544 opinions finded in 3 websites
Nº 274 in 689 in Northampton
Opinions
Everything is great, except it can sometimes be birthday central.
Ashley Warren . 2024-10-20
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Visited today with friends as a large group. The food is spot on, however the service really lets this place down. The welcoming wasn’t brilliant and soon as we sat down within a minute another staff member came over to take drinks order. having not had time to look at any menu.’s, however it wasn’t until we looked at the kids menu they come with a drink so paid £15 for kids drinks we didn’t need to pay for. Staff should have made us aware. When we finally got to order food, I asked why weren’t we informed the kids get drinks with their menu. The response was if they finish their drink, I’ll bring their included drink over! After we had all eaten no one came over to clear the plates for a good 10 minutes. No check in during meal or an offer of more drinks. We eventually gave up and walked over as a whole table to the till to get the bill and pay to leave. With a service staff on the bill (£13) we asked for this to be removed. Paying by card even ask a tip! On leaving we heard the staff moaning to each other “they removed the service charge and left no tip”! If the staff were actually friendly, happy and provided a good service I’d have happily left a tip! Sadly won’t be returning to this branch. This is the reason so many hospitality businesses are failing.
Ash Ash . 2024-10-20
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We booked it last minute because the other place we supposed to go had no electricity due to the storm the day before. I was struggling to find a place that could accommodate 11 people last minute on Sunday. We were extremely happy when they accepted our booking. We had a great time, food was nice. Our waitress was super sweet and friendly. Unlike other places we could bring our own cake. We would definitely come back. Thank you
Monika Varga . 2024-10-13
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Great selection on the new menu. Not busy at all. The atmosphere has changed from the old style f&b unfortunately
Allan Smith . 2024-10-04
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Had a great time with lovely food and moctails. More then 3 different ones would be a better choice.
Harriet Quantrell . 2024-10-01
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Quick friendly delivery. Order all correct and hot. Not the cheapest option for the portion sizes but pretty good food.
Keren . 2024-09-28
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Great staff ! Always good food !
Kay O'reilly . 2024-09-13
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Had the big one breakfast excellent food excellent service
Alan Ducker . 2024-09-11
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Crap 20min no food will not go back chicken so small have job tosee it
David Fulker . 2024-09-07
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Very expensive for portion size,delivery price expensive too as its less than 5 minutes away. Carbonara no flavour.
Tina . 2024-09-04
MORE AT Just Eat
Frankie and Benny's is one of those all-round great places to eat - great with couples, great with all the family and especially great with kids. Called an 'Italian-New York' restaurant, I can honestly say as an American, I've not seen anything quite like it in the States, but it's very good. My particular favourite meal is during breakfast, where I come for its sophisticated egg dishes (like Eggs Benedict and Eggs Royale), but can be equally swayed by its pancakes and waffles offerings (such as waffles with fried chicken and/or streaky bacon - sounds weird at first, but very good!) Frankie and Benny's also has delicious Italian dishes, as well as American favourites as burgers and hot dogs, but are also innovative enough to serve tasty wrap sandwiches and great salads. This time we went with Italian class, meatballs with fettuccine and lasagna. All delicious. As to the food offerings, there is nothing but good one can say. On very busy times, like weekends, the wait can be extended, but if you go early or late near end of breakfast, lunch, or dinner services, the wait is better than expected. It's all in how you approach your dining time. Highly recommended.
Katherine Griffis-Greenberg . 2024-09-03
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The food arrived exactly what we both ordered and cooked exactly how we had expressed
Drasn . 2024-09-01
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Staff members were amazing. Food was great, service was excellent
Michelle Swann . 2024-08-29
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Gorgeous tasty food, fast service, friendly waiters. Will definitely come again 😊
Rosie Wiggins . 2024-08-26
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good food, but could have been warmer
Delwyn . 2024-08-26
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Came in yesterday around 7pm. Restaurant was quiet but service was brilliant. Food came promptly and the milkshakes were banging, kids loved them so much we just kept on ordering more. Food tasted good too, staff were super friendly
Amber Anderson . 2024-08-26
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Excellent service by Jennifer. Very friendly and attentive. Food was amazing
Denise McGuinness . 2024-08-26
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Tasty lunch and very accommodating staff with my son’s request - great experience, thank you!
Claire Tyler . 2024-08-24
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Maria one of the worst supervisor , I was waiting for the food 1 hour to delivered and the only thing what he said is not out fault , not apologised waiting outside from car park 1 hour for a deliver SHAME
Markos Rama . 2024-08-21
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Steak was over cooked and my burger was wrong , waiter didn’t listen properly and its was over priced £85 for 4 course meals and funny enough waiters Askin tip is well , never again
tiyamo simsek . 2024-08-20
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The food was ok , i had salmon it was a bit to tomatoe in the sauce for me it over powered everything else .
Sharon Dunkley . 2024-08-19
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Everything was good minus the waffle almost £8 for a stale waffle and a solid almost frozen in texture banana other than that no complaints
Reece . 2024-08-17
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Excellent service, excellent food, great atmosphere, great value. Staff are always friendly, attentive and efficient.
jane horne . 2024-08-16
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Gluten free carbonara very bland with very little sauce
John Willmott . 2024-08-16
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Our server Anita was very lovely and so helpful. lovely place
jaden mcintyre . 2024-08-15
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Aaliyah was very friendly and helpful. Worked hard taking orders, serving and clearing tables, always with a smile.
Teresa Sygrove . 2024-08-15
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Went to frankie and bennys riverside yesterday (Sunday 11th August) , it was very busy staff seemed really busy the restaurant was packed. kind lady at the bar took my drink, cleared a table by the bar and sat me down, asked if I had allergies and gave me a menu. I was a little short on time and had the rest of my meal to go. I could only see two, maybe 3 members of staff running around but they did their best to make me feel valued and welcomed however.
Ryan Edmonds . 2024-08-13
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Very good service ,the lady serving us was lovely
Gina Mladin . 2024-08-12
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Good food and was only a few girls doing the front of house so it was slow not there fault but to try and keep up, and serve everyone, and was hot and the a/c weren't working properly, I thought I was getting a meatball pizza but looked like a cornish pasty lol but was nice
aidy beckett . 2024-08-11
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Food missing and freezing cold the burgers had grease that has set in them because they were cold
Lois . 2024-08-11
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Jennifer served us today, she was friendly and knowledgeable about the menu. We weren't rushed between courses and Jennifer made eye contact whilst talking to us.
Karen Shedd . 2024-08-11
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Spent nearly £140 quid including a tip but won't be going back. Over the years we've always went to Kettering and Peterborough and now they have closed tried Northampton, the steak was dry and the kids sweetcorn was like chewing on an old boot utter waste of money. The mains are terrible but the starters a very good so bear that in mind.
scott thacker . 2024-08-10
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Really great staff and I had the sirloin steak and it was delicious.
jonathan schofield . 2024-08-10
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Came over for lunch, great value for the food provided. Lovely service today with a waitress who was always ready to help and showed wanting to be here.
Thomas Cousins . 2024-08-09
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Friendly service in a clean environment. Happy tummies all round , the food was lovely and perfect size portions . My mum is quite fussy so to hear it is the best lasagna she’s ever had was amazing to hear . Can’t wait to come back . Thank you for all staff for being happy and friendly .
Zoe Bodsworth . 2024-08-09
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Good value, speedy service, good food! Kids enjoyed it too
Jouls Scott . 2024-08-08
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Very rude staff specially a girl with short hair in the bar 👎🏻
Malik Abdullah . 2024-08-07
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It was a lovely experience. Aaliyah showed great care and kindness, we felt very well looked after. She took time to make us enjoy our evening out.
Janice Farrow . 2024-08-06
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Waitress took too long to seat when we arrived. It wasn’t busy at all but she did not notice us for ages. Food was good though!
Lisa Jell . 2024-08-05
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Great food, great service thank you
Darren Clifford . 2024-08-03
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Food was lush. Did not expect the freshness or tastiness
Tamara Philip-Vaughan . 2024-08-01
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Could of been a bigger portion/more beef but it was so good still
Faith . 2024-07-27
MORE AT Just Eat
Poor attitude from the manager! A real shame as the lady who served us was absolutely lovely! From the get go, we had a booking which the manager couldn’t accommodate table wise, so we ended up split across two tables. Then were refused to be able to use offers as we were one booking, even though we were split across tables. The managers attitude was patronising and short. Every single question we asked was met with some kind of barrier.
Beth Allatt . 2024-07-26
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Came here for a Birthday treat,So got a free meal. I had the Philly burger off the Summer menu. It was so delicious, lots of different flavours going on, it came with a side of skin on fries. Had a really nice time. Service was great, lovely lady, very friendly and was always smiling. Can't remember the name of the other meal that was ordered.
Angela Sloan . 2024-07-23
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We had a wonderful celebratory meal out. Our server Aaliyah couldn’t have been more helpful, the food was delicious and the atmosphere wonderful!
GentleEyedMuse . 2024-07-13
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Aaliyah was fantastic from the moment we arrived to the moment we left. Remembered everything we ordered without taking a note, checked in with us regularly to see if we needed any help, and as it was my son’s birthday she helped sort the cake and music. Really fantastic service and she is a credit to F&B.
Laura & Sophie Abbott . 2024-07-12
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Service was unenthusiastic and uninviting from the get go and the food was extremely lacking in quality, in terms of both flavour and presentation. You do not get what you pay for at all, I would strongly advise driving to either a different chain with decent chefs or somewhere completely different. You WILL be disappointed here.
Conor Coote . 2024-07-12
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Lots of gluten free options, great price, staff knew about gf options, great service, food was absolutely amazing I would definitely return
Amy Schampier . 2024-07-03
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My grandson enjoyed his meal and my Pizza 🍕 was delicious 😋
Vanessa Robinson . 2024-07-01
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No beans no tatertots all over cooked if I was in the restaurant would never have been served this
Jane . 2024-06-24
MORE AT Just Eat
Had chicken and ribs and the ribs were cold and not cooked properly! Staff asked if meal was ok and I said ribs were cold and not cooked. She only said she would tell manager. No offer of replacement. Upon getting the bill I asked to take price of ribs off. They tried every trick in the book saying you did not complain which I did and I ate the ribs which I did not. Eventually spoke to manager who went through same rigmarole again and eventually gave me £10 discount. Ruined the meal and father's day won't be going there again ever !
arron haynes . 2024-06-19
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Dreadful place at Northampton, don’t say you weren’t warned.
Paul Haycock . 2024-06-15
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Great customer service from Sarah.
Sid . 2024-06-02
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Great evening tonight celebrating my son Brads 26th Birthday, Jennifer who served us was great and couldn’t do enough for us thank you we will be back 😊
Heidi Ansell . 2024-06-01
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The Waiters And Waitresses are very nice, greet you at the start and Only takes a couple minutes for u to order. everything was very good, fills you up pretty well and it only takes 10 minutes to get your food. my family and I really enjoyed eating here and would come again.
XDGhost . 2024-05-31
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Such a great place for a mid week dinner! Service is always great - food is lovely - no cooking or washing up yay! Thanks Anita!!
Mini Map-Makers . 2024-05-22
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Very good experience again , good food and first class service from Daisy the very pleasant waitress , keep up the good work your very good at your job !!!!
Paul Evans . 2024-05-06
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Food was in exciting just plain and nothing special
David Walker . 2024-05-04
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Portion size for £13.20 Mac and Cheese +bacon was a joke - total rip off. (Pics available). Would have complained directly, but no contact details on page. Carbonara was sufficient in size, but bland. Sorry I ordered, 2/10 would not recommend.
Dave . 2024-04-26
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Really lovely service really good and fast. The staff was welcoming and very polite unfortunately the food was very plain no seasoning I’ve had the carbonara pasta as my main.
Cosmin Sarbu . 2024-04-24
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It's a nice place. The breakfast was nice and it came out in a nice time and the staff were nice. That's just what you need on a Sunday morning.
Jonathan Hicks . 2024-04-07
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I ordered the Creamy carbonara, it was hot and tasted lovely apart from it wasn’t very creamy, it was quite dry but other than that it was good. Also had mozzarella sticks and I got another free so that was good.
Lisa . 2024-04-06
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Brilliant Staff and amazing food. The pepperoni pizza is amazing!!
Liam Menzies . 2024-04-04
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Staff with Racist attitudes to travellers avoid
Lottie Costello . 2024-03-28
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I was in this restaurant with my daughter the other day. And a lady walked in and took a seat (for prospective it was empty) and was told she couldn't be served as she hadn't booked a table the customer proceeds to then go on the app and book a table, she was still refused service even after booking a table. It turns out Frankie & Bennys didn't want to serve her because she was a gypsy. Frankie and Bennys you should be ashamed and disgusted in yourself and your staff for pure discrimination
Emily Lewis . 2024-03-28
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Excellent friendly service, with nearly no wait time, food Excellent quality
Templar76 . 2024-03-22
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The food was great and arrived quickly. Lovely friendly service.
Caroline Wilkinson . 2024-03-20
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Great for a quick bite, fantastic server
DEAN CARR . 2024-03-16
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Not good what I eat ,they need to take out from menu this pizza calzone is oribil
Alina Ardelean . 2024-03-11
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Really enjoyed the meal at Frankie's and Benny's. It was lovely and plenty to choose from. On the menu and it was lovely and hot. I had breakfast. If you ever get a chance, grab a breakfast classic. And there was a lovely friendly staff Sandra thanks again
Mark Brown . 2024-03-06
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Went for brunch with family on a Friday as a celebration and the food, value for money and service was great. Would definitely eat here again. There were 10 of us including two high chair users and the total cost of our meal was more than reasonable for what we had.
Claire Harris . 2024-03-04
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Anita was wonderful, amazing! We love her and so lovely in all she does x we also got an extra rolo!
Dan Kearns . 2024-03-01
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Yummy food and excellent service from Anita. Thank you 😁 Will visit again.
carrie agnes . 2024-02-26
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Really nice. Good gluten free options.
Shain Furby . 2024-02-26
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Lovely food and a good atmosphere. We went during the school holidays so the children ate for free when you buy an adult main meal- which is really good value! I did find it expensive so wouldn't go if we were all paying full price. Having said that, the food was really nice and came out fairly quickly and the staff were very friendly and helpful.
Lana Brady . 2024-02-23
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Lovely food and service. Marked down atmosphere because we went on a Monday afternoon and it was very quiet so not the restaurants fault
Cath Gerrard . 2024-02-22
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Took girlfriend there for food she ordered a cesar salad cost about 12 quid. Standard salad with bits of bread not even any chicken
whizz kidd . 2024-02-10
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Food was ok, service was good but food is so very overpriced. £12 for a plain hot dog and chips!!!!
Eileen Spencer . 2024-02-08
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Always have a good meal here and very well looked after by staff. Shout out for Aaliyah who is always professional and friendly.
Nicki Franklin . 2024-02-08
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Great service and lovely experience as usual from Annette and the staff! Thank you!
Katie Sanders . 2024-02-08
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Lovely family meal for my daughter’s birthday. She loved the birthday song. Excellent service, Jacqui was fab. Great food and a good time.
Claire Bradshaw . 2024-02-02
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We had just spent the morning at a children’s soft-play activity hall nearby to celebrate a grandson’s 3rd birthday. Whoops, we forgot to book a table for lunch… and there were TEN of us! Claire, the Senior Exec Chef, greeted us with a smile and No Problem demeanour. AND Fab Food and Terrific Service from Kay x
Kelvin O . 2024-01-28
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Amazing food.. nice ambience.. quite decent interiors..
VARUN DHIR . 2024-01-26
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Good vegan options and friendly staff
Jen George . 2024-01-26
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Staff are always on point friendly and helpful. Always come to this one and Anita is a great host
Sir Swift . 2024-01-26
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Staff were friendly and helpful. The food was good and freshly cooked it's a typical restaurant chain fare but worth a visit.
Anthony Dixon . 2024-01-25
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The mac n cheese and tagliatelle were bland, tasteless with insufficient sauce on either meal. Extremely disappointing.
Sharon . 2024-01-19
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Frankie’s fiver deal for burgers and hot dogs was tasty and a great deal. Tess our server was lovely.
Shreya Mittal . 2024-01-19
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Anita was great, fast and efficient service
Matt Dancer . 2024-01-17
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Late and the food was like cement
Max . 2024-01-17
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Excellent in every way. Would definitely go back. Staff very attentative and friendly. Nothing to much trouble. If you're thinking of going there, and haven't been before. I would highly recommend it.
Thomas Garrett . 2024-01-17
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Had a lunchtime meal in here for daughters birthday, food of decent quality but quite expensive for what it was and portion sizes were small.
Wayne Day . 2024-01-15
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our server tess was amazing she was so kind and laughed along with my mums weird food requests 🤣. it was a really nice atmosphere and the food was amazing as usual!! i 100% recommend!! the brownie was the best (photo tagged below)
Chloe Pounds . 2024-01-12
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We had a great experience, food was prompt and Daisy was superb. Thank you.
Canelle Guyave . 2024-01-08
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Northampton Riverside. All brilliant. Sarah looked after us well and was very attentive. Thanks All
Annette Buckby . 2024-01-03
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Always a lovely meal and still hot
Cathy . 2023-12-28
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I visited this with my son and I have not been here for 7 years and the service was excellent, the server was so good and the food was amazing this has made my night, very good and stress free.
Barry Joseph Peck . 2023-12-13
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Frankie and Benny's is a very clean and tidy venue. That you could take even your Family to eat as there is plenty of room and space without feeling cramped.
Mike Flint . 2023-12-08
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Had a decent meal here, service was pretty fast and the food arrived quickly, much sooner than expected which meant we didn't stay for very long. It was a quick meal rather than a proper dining out experience, it did feel a little bit like we were being rushed. But the food was good.
Matt Goodrum . 2023-12-06
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Went with my mates. Amazing service
Louis Freeman . 2023-12-01
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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5616 Opinions
Left in tears! Arrived at the restaurant at 4pm today with my husband. Hadn't booked, but as it was 4pm on a Sunday, we took a chance. The man allocating tables inside the main entrance (the manager, I think), gave us a table, and the waitress took us to our seats. However, our table was so incredibly close to the people sitting next to us, I felt suddenly very uncomfortable, and asked if we could be moved. (This restaurant is enormous. It's 4pm on Sunday, and there are ample empty tables). The manager/table allocator, became so instantly furious at my request, he literally shouted at me. He was marching me around the place, with flailing arms, pointing and yelling at me about how "all the tables are close together! Because we need to survive you know!". I tried to explain that was OK, but that I would just prefer to sit next to an unoccupied table, if possible, but he wasn't listening and just continued to twist up his face, and spit at me further. I think I was so stunned (as a simple request to move tables seemed very reasonable to me, especially given how many empty tables were available), that I went and sat back down in my chair to process what had just happened. This emphatically rude and unprofessional gentleman then proceeded, in a very animated fashion, to point and complain loudly about me to the waitress standing next to him. He then engaged another member of staff in the same conversation, loudly, shouting down the walkway to one another next to where we were still sitting. The two tables of people next to us, were understandably staring right at us, having had their meals so rudely interrupted, and the entire ordeal was completely humiliating and honestly, quite traumatic. Especially for a socially anxious person, who has a been working hard to overcome a significant phobia of eating in front of others, and has finally been spontaneous and plucked up the courage to attend what is described in Google reviews as a "good restaurant", with "polite, friendly and accommodating staff". Honestly, all he needed to say was "I'm sorry madam, all of our tables are reserved and will be full before you finish your meal". Or, "as you didn't book, I'm afraid this is all we can offer". Or any of the other vast number of possible, proportionate responses available. This behaviour was totally uncalled for, reactive, egotistical and offensive, and I am utterly appalled to think that any service would feel justified in treating their customers this way. I'm not surprised they "need to survive"! If you enjoy being spoken to disrespectfully, being publically dressed down and humiliated, and leaving a place hungry and in tears before you've even so much as ordered a drink, then this is the place for you. Alternatively, you can spend your money at Karen's. Deeply disappointed.
967 Opinions
Beautiful pub with a great atmosphere. Staff were friendly (Jess and Laura) and provided table service. The food was delicious. I had the vegetarian Sunday roast, definitely recommend.
2257 Opinions
The place was cozy and warm. The service was good. The menu was interesting and the funny part is that the calories were written 🙌🏻😀 The food was tasty but I felt discomfort in my stomach after that... Overall i was satisfied with the place.