Frankie & Benny's in Northampton

Sent the complete wrong order. Food was poor and I couldn’t eat any of it

We had a really lovely lunch on Saturday 23rd November. Service was great and the food was lovely. Highly recommend the meatball starter with Nduja and the chicken and Nduja calzone. Americano is on point. So strong. We'll be back soon.

Great food, great service! Staff are always polite and friendly 😀

Delicious - the giant mozzarella stick was divine!!

Service was quick, and any issues were sorted promptly. Wasn't much of an atmosphere, and the food was horrendous. (Except the chips, they were banging)

The front of house (seemed to be manager) was unenthusiastic and came across a bit rude, unfortunately. The other waitresses were friendly. Limited vegetarian options.

We were greeted really warmly, my father’s lack of mobility was taken into consideration. The food was delicious! Really tasty!! The service from the two ladies on was fantastic. Very jovial, friendly but very professional and efficient.

Had a table for 1 during lunch time, spent £39 after getting a £7 promotional discount so original bill was £46 My main dish was served to me with no sign of my starter so asked one of the waitress i am waiting on my starter, it came around near 10 mins after my main was served to me, yes its not a big deal but main now wasnt as hot as it first was heat wise as started having the starter when it eventually came, food was good and both waitresses did ask how is food etc. The main reason for my review is that i find it rude when it comes to payment time and the card machine gives me a few options on “how much gravity” i want to pay but no sign to cancel paying any gravity, found it rather embarrassing to ask the waitress i dont want to pay a tip, but i just clicked on “add 5 percent gravity” paid my bill and tip and walked out. So yes i find it very rude of getting asked how much tip i want to pay when it should ask first if i even want to pay a tip. I still paid a little tip but on my overall experience with my starter issue i wasnt intending on leaving any gravity Hope manager will read this and sort this tip issue out with your card machines, if im going to have a table for 1 and £40 lunch i expect things to be in more of a professional manner.

my order has not came after I spoke to the delivery driver telling him where to go but he hasn't showed up and it says deliverd so I do not recommend shopping here as he probably gave it to a random person and still took my money

Visited today with friends as a large group. The food is spot on, however the service really lets this place down. The welcoming wasn’t brilliant and soon as we sat down within a minute another staff member came over to take drinks order. having not had time to look at any menu.’s, however it wasn’t until we looked at the kids menu they come with a drink so paid £15 for kids drinks we didn’t need to pay for. Staff should have made us aware. When we finally got to order food, I asked why weren’t we informed the kids get drinks with their menu. The response was if they finish their drink, I’ll bring their included drink over! After we had all eaten no one came over to clear the plates for a good 10 minutes. No check in during meal or an offer of more drinks. We eventually gave up and walked over as a whole table to the till to get the bill and pay to leave. With a service staff on the bill (£13) we asked for this to be removed. Paying by card even ask a tip! On leaving we heard the staff moaning to each other “they removed the service charge and left no tip”! If the staff were actually friendly, happy and provided a good service I’d have happily left a tip! Sadly won’t be returning to this branch. This is the reason so many hospitality businesses are failing.

Everything is great, except it can sometimes be birthday central.

We booked it last minute because the other place we supposed to go had no electricity due to the storm the day before. I was struggling to find a place that could accommodate 11 people last minute on Sunday. We were extremely happy when they accepted our booking. We had a great time, food was nice. Our waitress was super sweet and friendly. Unlike other places we could bring our own cake. We would definitely come back. Thank you

Great selection on the new menu. Not busy at all. The atmosphere has changed from the old style f&b unfortunately

Had a great time with lovely food and moctails. More then 3 different ones would be a better choice.

Quick friendly delivery. Order all correct and hot. Not the cheapest option for the portion sizes but pretty good food.

Great staff ! Always good food !

Had the big one breakfast excellent food excellent service

Crap 20min no food will not go back chicken so small have job tosee it

Very expensive for portion size,delivery price expensive too as its less than 5 minutes away. Carbonara no flavour.

Frankie and Benny's is one of those all-round great places to eat - great with couples, great with all the family and especially great with kids. Called an 'Italian-New York' restaurant, I can honestly say as an American, I've not seen anything quite like it in the States, but it's very good. My particular favourite meal is during breakfast, where I come for its sophisticated egg dishes (like Eggs Benedict and Eggs Royale), but can be equally swayed by its pancakes and waffles offerings (such as waffles with fried chicken and/or streaky bacon - sounds weird at first, but very good!) Frankie and Benny's also has delicious Italian dishes, as well as American favourites as burgers and hot dogs, but are also innovative enough to serve tasty wrap sandwiches and great salads. This time we went with Italian class, meatballs with fettuccine and lasagna. All delicious. As to the food offerings, there is nothing but good one can say. On very busy times, like weekends, the wait can be extended, but if you go early or late near end of breakfast, lunch, or dinner services, the wait is better than expected. It's all in how you approach your dining time. Highly recommended.

The food arrived exactly what we both ordered and cooked exactly how we had expressed

Staff members were amazing. Food was great, service was excellent

Came in yesterday around 7pm. Restaurant was quiet but service was brilliant. Food came promptly and the milkshakes were banging, kids loved them so much we just kept on ordering more. Food tasted good too, staff were super friendly

Excellent service by Jennifer. Very friendly and attentive. Food was amazing

Gorgeous tasty food, fast service, friendly waiters. Will definitely come again 😊

good food, but could have been warmer

Tasty lunch and very accommodating staff with my son’s request - great experience, thank you!

Maria one of the worst supervisor , I was waiting for the food 1 hour to delivered and the only thing what he said is not out fault , not apologised waiting outside from car park 1 hour for a deliver SHAME

Steak was over cooked and my burger was wrong , waiter didn’t listen properly and its was over priced £85 for 4 course meals and funny enough waiters Askin tip is well , never again

The food was ok , i had salmon it was a bit to tomatoe in the sauce for me it over powered everything else .

Everything was good minus the waffle almost £8 for a stale waffle and a solid almost frozen in texture banana other than that no complaints

Gluten free carbonara very bland with very little sauce

Excellent service, excellent food, great atmosphere, great value. Staff are always friendly, attentive and efficient.

Our server Anita was very lovely and so helpful. lovely place

Aaliyah was very friendly and helpful. Worked hard taking orders, serving and clearing tables, always with a smile.

Went to frankie and bennys riverside yesterday (Sunday 11th August) , it was very busy staff seemed really busy the restaurant was packed. kind lady at the bar took my drink, cleared a table by the bar and sat me down, asked if I had allergies and gave me a menu. I was a little short on time and had the rest of my meal to go. I could only see two, maybe 3 members of staff running around but they did their best to make me feel valued and welcomed however.

Very good service ,the lady serving us was lovely

Good food and was only a few girls doing the front of house so it was slow not there fault but to try and keep up, and serve everyone, and was hot and the a/c weren't working properly, I thought I was getting a meatball pizza but looked like a cornish pasty lol but was nice

Food missing and freezing cold the burgers had grease that has set in them because they were cold

Jennifer served us today, she was friendly and knowledgeable about the menu. We weren't rushed between courses and Jennifer made eye contact whilst talking to us.

Spent nearly £140 quid including a tip but won't be going back. Over the years we've always went to Kettering and Peterborough and now they have closed tried Northampton, the steak was dry and the kids sweetcorn was like chewing on an old boot utter waste of money. The mains are terrible but the starters a very good so bear that in mind.

Really great staff and I had the sirloin steak and it was delicious.

Came over for lunch, great value for the food provided. Lovely service today with a waitress who was always ready to help and showed wanting to be here.

Friendly service in a clean environment. Happy tummies all round , the food was lovely and perfect size portions . My mum is quite fussy so to hear it is the best lasagna she’s ever had was amazing to hear . Can’t wait to come back . Thank you for all staff for being happy and friendly .

Good value, speedy service, good food! Kids enjoyed it too

Very rude staff specially a girl with short hair in the bar 👎🏻

It was a lovely experience. Aaliyah showed great care and kindness, we felt very well looked after. She took time to make us enjoy our evening out.

Waitress took too long to seat when we arrived. It wasn’t busy at all but she did not notice us for ages. Food was good though!

Great food, great service thank you

Food was lush. Did not expect the freshness or tastiness

Could of been a bigger portion/more beef but it was so good still

Poor attitude from the manager! A real shame as the lady who served us was absolutely lovely! From the get go, we had a booking which the manager couldn’t accommodate table wise, so we ended up split across two tables. Then were refused to be able to use offers as we were one booking, even though we were split across tables. The managers attitude was patronising and short. Every single question we asked was met with some kind of barrier.

Came here for a Birthday treat,So got a free meal. I had the Philly burger off the Summer menu. It was so delicious, lots of different flavours going on, it came with a side of skin on fries. Had a really nice time. Service was great, lovely lady, very friendly and was always smiling. Can't remember the name of the other meal that was ordered.

We had a wonderful celebratory meal out. Our server Aaliyah couldn’t have been more helpful, the food was delicious and the atmosphere wonderful!

Service was unenthusiastic and uninviting from the get go and the food was extremely lacking in quality, in terms of both flavour and presentation. You do not get what you pay for at all, I would strongly advise driving to either a different chain with decent chefs or somewhere completely different. You WILL be disappointed here.

Aaliyah was fantastic from the moment we arrived to the moment we left. Remembered everything we ordered without taking a note, checked in with us regularly to see if we needed any help, and as it was my son’s birthday she helped sort the cake and music. Really fantastic service and she is a credit to F&B.

Lots of gluten free options, great price, staff knew about gf options, great service, food was absolutely amazing I would definitely return

My grandson enjoyed his meal and my Pizza 🍕 was delicious 😋

No beans no tatertots all over cooked if I was in the restaurant would never have been served this

Had chicken and ribs and the ribs were cold and not cooked properly! Staff asked if meal was ok and I said ribs were cold and not cooked. She only said she would tell manager. No offer of replacement. Upon getting the bill I asked to take price of ribs off. They tried every trick in the book saying you did not complain which I did and I ate the ribs which I did not. Eventually spoke to manager who went through same rigmarole again and eventually gave me £10 discount. Ruined the meal and father's day won't be going there again ever !

Dreadful place at Northampton, don’t say you weren’t warned.

Great customer service from Sarah.

Great evening tonight celebrating my son Brads 26th Birthday, Jennifer who served us was great and couldn’t do enough for us thank you we will be back 😊

The Waiters And Waitresses are very nice, greet you at the start and Only takes a couple minutes for u to order. everything was very good, fills you up pretty well and it only takes 10 minutes to get your food. my family and I really enjoyed eating here and would come again.

Such a great place for a mid week dinner! Service is always great - food is lovely - no cooking or washing up yay! Thanks Anita!!

Very good experience again , good food and first class service from Daisy the very pleasant waitress , keep up the good work your very good at your job !!!!

Food was in exciting just plain and nothing special

Portion size for £13.20 Mac and Cheese +bacon was a joke - total rip off. (Pics available). Would have complained directly, but no contact details on page. Carbonara was sufficient in size, but bland. Sorry I ordered, 2/10 would not recommend.

Really lovely service really good and fast. The staff was welcoming and very polite unfortunately the food was very plain no seasoning I’ve had the carbonara pasta as my main.

It's a nice place. The breakfast was nice and it came out in a nice time and the staff were nice. That's just what you need on a Sunday morning.

I ordered the Creamy carbonara, it was hot and tasted lovely apart from it wasn’t very creamy, it was quite dry but other than that it was good. Also had mozzarella sticks and I got another free so that was good.

Brilliant Staff and amazing food. The pepperoni pizza is amazing!!

Staff with Racist attitudes to travellers avoid

I was in this restaurant with my daughter the other day. And a lady walked in and took a seat (for prospective it was empty) and was told she couldn't be served as she hadn't booked a table the customer proceeds to then go on the app and book a table, she was still refused service even after booking a table. It turns out Frankie & Bennys didn't want to serve her because she was a gypsy. Frankie and Bennys you should be ashamed and disgusted in yourself and your staff for pure discrimination

Excellent friendly service, with nearly no wait time, food Excellent quality

The food was great and arrived quickly. Lovely friendly service.

Great for a quick bite, fantastic server

Not good what I eat ,they need to take out from menu this pizza calzone is oribil

Really enjoyed the meal at Frankie's and Benny's. It was lovely and plenty to choose from. On the menu and it was lovely and hot. I had breakfast. If you ever get a chance, grab a breakfast classic. And there was a lovely friendly staff Sandra thanks again

Went for brunch with family on a Friday as a celebration and the food, value for money and service was great. Would definitely eat here again. There were 10 of us including two high chair users and the total cost of our meal was more than reasonable for what we had.

Anita was wonderful, amazing! We love her and so lovely in all she does x we also got an extra rolo!

Yummy food and excellent service from Anita. Thank you 😁 Will visit again.

Really nice. Good gluten free options.

Lovely food and a good atmosphere. We went during the school holidays so the children ate for free when you buy an adult main meal- which is really good value! I did find it expensive so wouldn't go if we were all paying full price. Having said that, the food was really nice and came out fairly quickly and the staff were very friendly and helpful.

Lovely food and service. Marked down atmosphere because we went on a Monday afternoon and it was very quiet so not the restaurants fault

Took girlfriend there for food she ordered a cesar salad cost about 12 quid. Standard salad with bits of bread not even any chicken

Great service and lovely experience as usual from Annette and the staff! Thank you!

Always have a good meal here and very well looked after by staff. Shout out for Aaliyah who is always professional and friendly.

Food was ok, service was good but food is so very overpriced. £12 for a plain hot dog and chips!!!!

Lovely family meal for my daughter’s birthday. She loved the birthday song. Excellent service, Jacqui was fab. Great food and a good time.

We had just spent the morning at a children’s soft-play activity hall nearby to celebrate a grandson’s 3rd birthday. Whoops, we forgot to book a table for lunch… and there were TEN of us! Claire, the Senior Exec Chef, greeted us with a smile and No Problem demeanour. AND Fab Food and Terrific Service from Kay x

Good vegan options and friendly staff

Amazing food.. nice ambience.. quite decent interiors..

Staff are always on point friendly and helpful. Always come to this one and Anita is a great host

Staff were friendly and helpful. The food was good and freshly cooked it's a typical restaurant chain fare but worth a visit.

The mac n cheese and tagliatelle were bland, tasteless with insufficient sauce on either meal. Extremely disappointing.

Excellent in every way. Would definitely go back. Staff very attentative and friendly. Nothing to much trouble. If you're thinking of going there, and haven't been before. I would highly recommend it.

Anita was great, fast and efficient service

Late and the food was like cement

Had a lunchtime meal in here for daughters birthday, food of decent quality but quite expensive for what it was and portion sizes were small.