Frankie & Benny's in Northampton

Excellent service and food from Sarah.

Food came really quickly and was delicious

Wonderful food, very well served!

Food was good, allergy menu given when requested. Sarah was fabulous, always checked if we were ok. Very polite and pleasant.

All of the staff at riverside Frankie and bennys are lovely, always helpful, attentive and nothing is ever too much trouble. Food amazing as always. Great Value for money.

Lovely pancakes today and great service. Thank you Sarah! We’ll be back x

Server was lovely. Attentive, friendly and efficient. Food was lovely as always.

Great service, chatty staff! Would recommend!

Well looked after by Jacqui, the food was delicious and was served very quickly too.

We went when the restaurant was quite, the overall service was very good, asked about allergies and promptly provided an ipad to filter the menu and made us feel as though there was no hassle in having allergies. The food arrived and was hot, but was OK didn't knock us out wasn't unpleasant just for the price expected maybe just a little bit more. Atmosphere was pretty weird not helped by the restaurant being quiet but was dark and people were sitting all over the restaurant.

Decent, but it's certainly gone downhill in the last few years. I ordered the lunch menu for £12, which on paper seemed like good value, and it started with chicken strips. I got a grand total of... 2! On my plate, on a bed of lettuce plus a small pot of sauce. The chicken tasted fine, but I didn't expect such a small portion, considering on their own these are usually around £7! Next I had the bolognese, and while it was tasty, again the portion left me needing a bit more food. I don't have the biggest appetite in the world, and yet this didn't fill me up much at all. The drinks and dessert I can't fault, and I can't fault the service either. All the staff we interacted with were helpful and cheerful, and we felt well looked after. All in all, I would say it's not value for money anymore but as the occasional treat, it's not terrible.

It was such a lovely dinner the service was good & friendly the atmosphere was great the food was was excellent sorry forgot to take pictures I was very hungry 🤤

Met a friend for brunch, food was fab, our waitress was great, good value for money, Thanks

lovely authentic food beautifully fresh and delivered safely and eco friendly

Amazing food, best brunch I've had in a LONG time! Service was lovely as always x

Annette and the lady with teal hair, I didn’t catch the name properly but anyways both lovely ladies and both deserve a pay rise. you all have done well with the amount of tables over the dinner rush while doing 3 jobs at the same time. thank you for looking after us plus the chef done really well with the pot washer for a Monday night (24th march) xx

Lovely food and Annette was so helpful and polite

We decided to eat here as it was nice and quiet, food was okay but the service needs improving a lot especially when it came to paying the bill. We were handed our bill to which we asked if our bluelight card dicount could be applied, which the waitress did go and do, then we asked her to remove the service charge to which we thought she would just put in to the card machine without the service charge included. Instead she goes back to her little till, starts flapping her arms about and brings a receipt without the service charge. She gave a standoffish vibe to the point I wanted to ask her what her problem was. Terrible service and she's lucky there was a few of us with kids and it was getting late otherwise I would have definitely asked for the manager and raised a complaint against her!

Lovely friendly staff, great service.

The lady serving us was lovely, she made us feel welcome and was really friendly. Thank you

Well we visited at 4:45pm we did not book. We walked in i would say less than a dozen people in earing. We were asked by a member staff how many people etc shown to our seats. The lady appeared flustered and fed up. She then came back took our orders i mentioned i had a taste card. She then subsequently raised her voice. And said you had to book. I was shocked she did however say she would honour it this time. I said to her let's face it your not precisely busy?? She then became very rude and imprrtanant. I said to my wife her attitude stinks and I said shall we go she convinced me to stay. We had our dinner virtually thrown at us. Another lady thank god she then serverd us to take our money. It was a nice meal and the second member staff was ok. I would normally given a tip but in this case ther service was really poor just due to her attitude. I will be going back but not on those days days 😪

Ordered the share platter and received the starters platter. This was re ordered for us. Very small for the price. The ribs were awful had no taste at all. Tiramisu was so bland again had no flavour

We had a lovely breakfast food delicious and Sarah was amazing really friendly and with a big smile 😃. We definitely will come back for more

Very friendly service and nice food

Service was good and the food came quickly

Seen to quickly and seated. Waitress (Sarah) was very polite and took our order quickly. Lovely food. Will come again!

Good food, reasonable price and very fast service: no complaints!

Fabulous breakfast last time and previously, but what have they done to their morning menu?! They've obliterated the choice available, staff suggesting this is customer led? Food served on 3 plates as I asked for scrambled eggs on toast with sides of bacon and sausage patty. Toast underdone, almost anaemic, brown not white and provided with sunflower spread (surely the standard should be white with butter??). Bacon described as back but definitely looks like it's streaky cut. I was there at opening so I'm unable to comment on atmosphere, and staff member firm and consistent so not enough to rate either way. Disappointed, overall "average", must try harder!

Anita always provides great service with a smile 😊

Was served by anita, nice to still see familiar faces at frankie and bennys. The restaurant was almost full and we walked in with no booking, Anita managed to get us a table and was lovely throughout. Was pleased with the food and the experience as a whole. Will be coming back soon. :)

Creat customer service from Anita. She was really helpful today as we come in without a booking and she managed to get us a table

Lovely food, quick service and helpful waitress. Will come again

Friendly quick service, accommodated changes to the brunch option I picked. Plenty of vegetarian options.

Was some good food, staff were friendly

Food was fast and super yummy. Anita was a lovely server - will definitely come again.

Anita's Customer service was great

Lovely meal out for our anniversary Sandra was very attentive and very good service food was lovely too thanks

Very cozy, delicious food, wonderful service!

Very attentive and was always busy setting tables when the venue was quiet

Whole meal missing and what did arrive was cold. Desert was tiny and all squashed up the side of the box. Will not be ordering from here again

Anita has been amazing - food was great. 10/10

Ribs was terrible taste , but service was amazing.

amazing food and even better service from Aaliyah 🙌🏼

Pasta was so lovely and hot. The giant mozzarella stick and chips were really cold..We order all the time for delivery and this is the first time it's happened. Everything else was great. The Pasta bolognase it's delicious

The food was ok, the beagles was undercooked but everything else was good. The service was good as well.

Food OK service perfect Noisy and a tad cold

Really good experience interacting with Annette great host service. The kind of person that you want as your front of house also she’s wicked at flowers.

Food was okay but very chilly and kept our coats on

Loving the new menu, the NYC breakfast really hit the spot. Annette was welcoming and attentive. Will be back soon!

Friendly service and great food; what more do you want/need..!

Absolutely amazing experience. The food was perfectly cooked and extremely tasty. Anita served us with a smile and was very welcoming and attentive. A 10/10 experience. Thank you!

As always annette is smiling from start to finish, very welcoming and friendly

Excellent service tonight! I recommend going with friends and family for great value and delicious food.

Staff were extremely knowledgeable on the menu & gave very good recommendations. Service was friendly, quick & informative. Food was very nice & fresh.

Perfect for families. We thought the food was great and good value. We felt comfortable to be there with small children and the service was great.

Regular customers, really good team and lovely food. Always a pleasure to come back

The waiter was amazing though l didn't get her name clearly but what l remember is Anita am sorry Anita to say your name wrong you will forgive me such a blessing

absolutely amazing, haven’t been to a frankie and bennys in years. did not disappoint, great food and an amazing waitress. 10/10

Food tastes like depression burger meat is bland my jacket spud was 70% brick the pulled beef was not pulled beef it was 10%beef 90% onion and a mix of filling just wrong. Not worth the price 😞 On the plus waitress was amazing top marks.

Went here with the family just prior to Christmas to try their festive menu. We were big Frankie and Benny fans before they shut the two nearest restaurants to us but thought we'd make an effort to travel a bit further to see if they were still worth it! In simple terms, I'm afraid not! The restaurant was quite empty when we arrived and was very cold which meant we kept our coats on for much of the meal which is never conducive to having a good experience. Service was OK and prompt as you would expect for so few customers but our biggest gripe was the food and the cost...either the portions were too small(the carbonara just about covered the centre of the bowl it came in which was small to start with) or the taste wasn't great(the sage crumb on the macaroni cheese just didn't taste right) and then paying over £100 for 1 starter, 4 mains, one side and one dessert plus 4 non-alcoholic drinks just seemed excessive when factoring in the portion size and quality compared to other outings we've had recently to other national restaurants yet alone independent restaurants locally. Sadly disappointing and not a journey that we will endeavour to make again!

Nice food, speedy service and friendly staff at Christmas

On time however half order missing restaurant adamant it was sent but did not arrive with the driver and no option of getting in contact with the driver

It was a lovely relaxed atmosphere after we'd had a busy day. We had a very lovely waitress who ensured we had everything we needed. There is a half decent menu selection of Italian and American food. We both had pizzas and they were lovely! I love Frankie and Benny's.

While the food met expectations, the service left much to be desired due to its considerable slowness. I waited longer than anticipated for a staff member to address my drink order and take my meal request. Additionally, when provided with the menu, the Christmas festive menu was absent. I had to specifically ask for it, which could have been avoided if it had been presented alongside the main menu initially.

Not a very attentive service. High carb menu with not much protein. Their menu is good however items on there are not and have not been available for many months and the customer experience itself was bland. Food and drinks tasted well. Staff lacked communication as well as decorum of food runners loitering close during transaction time where they did not respect privacy of us the paying patrons.

Sent the complete wrong order. Food was poor and I couldn’t eat any of it

We had a really lovely lunch on Saturday 23rd November. Service was great and the food was lovely. Highly recommend the meatball starter with Nduja and the chicken and Nduja calzone. Americano is on point. So strong. We'll be back soon.

Great food, great service! Staff are always polite and friendly 😀

Delicious - the giant mozzarella stick was divine!!

Service was quick, and any issues were sorted promptly. Wasn't much of an atmosphere, and the food was horrendous. (Except the chips, they were banging)

We were greeted really warmly, my father’s lack of mobility was taken into consideration. The food was delicious! Really tasty!! The service from the two ladies on was fantastic. Very jovial, friendly but very professional and efficient.

The front of house (seemed to be manager) was unenthusiastic and came across a bit rude, unfortunately. The other waitresses were friendly. Limited vegetarian options.

Had a table for 1 during lunch time, spent £39 after getting a £7 promotional discount so original bill was £46 My main dish was served to me with no sign of my starter so asked one of the waitress i am waiting on my starter, it came around near 10 mins after my main was served to me, yes its not a big deal but main now wasnt as hot as it first was heat wise as started having the starter when it eventually came, food was good and both waitresses did ask how is food etc. The main reason for my review is that i find it rude when it comes to payment time and the card machine gives me a few options on “how much gravity” i want to pay but no sign to cancel paying any gravity, found it rather embarrassing to ask the waitress i dont want to pay a tip, but i just clicked on “add 5 percent gravity” paid my bill and tip and walked out. So yes i find it very rude of getting asked how much tip i want to pay when it should ask first if i even want to pay a tip. I still paid a little tip but on my overall experience with my starter issue i wasnt intending on leaving any gravity Hope manager will read this and sort this tip issue out with your card machines, if im going to have a table for 1 and £40 lunch i expect things to be in more of a professional manner.

my order has not came after I spoke to the delivery driver telling him where to go but he hasn't showed up and it says deliverd so I do not recommend shopping here as he probably gave it to a random person and still took my money

Visited today with friends as a large group. The food is spot on, however the service really lets this place down. The welcoming wasn’t brilliant and soon as we sat down within a minute another staff member came over to take drinks order. having not had time to look at any menu.’s, however it wasn’t until we looked at the kids menu they come with a drink so paid £15 for kids drinks we didn’t need to pay for. Staff should have made us aware. When we finally got to order food, I asked why weren’t we informed the kids get drinks with their menu. The response was if they finish their drink, I’ll bring their included drink over! After we had all eaten no one came over to clear the plates for a good 10 minutes. No check in during meal or an offer of more drinks. We eventually gave up and walked over as a whole table to the till to get the bill and pay to leave. With a service staff on the bill (£13) we asked for this to be removed. Paying by card even ask a tip! On leaving we heard the staff moaning to each other “they removed the service charge and left no tip”! If the staff were actually friendly, happy and provided a good service I’d have happily left a tip! Sadly won’t be returning to this branch. This is the reason so many hospitality businesses are failing.

Everything is great, except it can sometimes be birthday central.

We booked it last minute because the other place we supposed to go had no electricity due to the storm the day before. I was struggling to find a place that could accommodate 11 people last minute on Sunday. We were extremely happy when they accepted our booking. We had a great time, food was nice. Our waitress was super sweet and friendly. Unlike other places we could bring our own cake. We would definitely come back. Thank you

Great selection on the new menu. Not busy at all. The atmosphere has changed from the old style f&b unfortunately

Had a great time with lovely food and moctails. More then 3 different ones would be a better choice.

Quick friendly delivery. Order all correct and hot. Not the cheapest option for the portion sizes but pretty good food.

Great staff ! Always good food !

Had the big one breakfast excellent food excellent service

Crap 20min no food will not go back chicken so small have job tosee it

Very expensive for portion size,delivery price expensive too as its less than 5 minutes away. Carbonara no flavour.

Frankie and Benny's is one of those all-round great places to eat - great with couples, great with all the family and especially great with kids. Called an 'Italian-New York' restaurant, I can honestly say as an American, I've not seen anything quite like it in the States, but it's very good. My particular favourite meal is during breakfast, where I come for its sophisticated egg dishes (like Eggs Benedict and Eggs Royale), but can be equally swayed by its pancakes and waffles offerings (such as waffles with fried chicken and/or streaky bacon - sounds weird at first, but very good!) Frankie and Benny's also has delicious Italian dishes, as well as American favourites as burgers and hot dogs, but are also innovative enough to serve tasty wrap sandwiches and great salads. This time we went with Italian class, meatballs with fettuccine and lasagna. All delicious. As to the food offerings, there is nothing but good one can say. On very busy times, like weekends, the wait can be extended, but if you go early or late near end of breakfast, lunch, or dinner services, the wait is better than expected. It's all in how you approach your dining time. Highly recommended.

The food arrived exactly what we both ordered and cooked exactly how we had expressed

Staff members were amazing. Food was great, service was excellent

good food, but could have been warmer

Came in yesterday around 7pm. Restaurant was quiet but service was brilliant. Food came promptly and the milkshakes were banging, kids loved them so much we just kept on ordering more. Food tasted good too, staff were super friendly

Excellent service by Jennifer. Very friendly and attentive. Food was amazing

Gorgeous tasty food, fast service, friendly waiters. Will definitely come again 😊

Tasty lunch and very accommodating staff with my son’s request - great experience, thank you!

Maria one of the worst supervisor , I was waiting for the food 1 hour to delivered and the only thing what he said is not out fault , not apologised waiting outside from car park 1 hour for a deliver SHAME

Steak was over cooked and my burger was wrong , waiter didn’t listen properly and its was over priced £85 for 4 course meals and funny enough waiters Askin tip is well , never again

The food was ok , i had salmon it was a bit to tomatoe in the sauce for me it over powered everything else .

Everything was good minus the waffle almost £8 for a stale waffle and a solid almost frozen in texture banana other than that no complaints

Gluten free carbonara very bland with very little sauce

Excellent service, excellent food, great atmosphere, great value. Staff are always friendly, attentive and efficient.

Our server Anita was very lovely and so helpful. lovely place

Aaliyah was very friendly and helpful. Worked hard taking orders, serving and clearing tables, always with a smile.