Quays - Pub & Carvery in Northampton

Disappointed tonight, came in at 8.15pm, bought drinks at the bar, found a table and then ordered food. Food arrived but then got told that under 18’s couldn’t be in the pub after 9pm. Just as our food turned up, night spoilt! Rules need to be made clearer.

Terrible bar staff, kitchen workers are great really nice food. I ordered on the app and they forgot my drinks, got told I had to get up to the bar to grab them myself. By the time I got back my food had gone cold. It was fairly busy so I don't blame the staff I blame the manager for not giving his staff enough people to manage Sundays better

Great all round service. Staff really make you feel welcomed! They take the time to come round and speak to you. Great hospitality and great food! What more can one ask for?!

At first it was all chaotic and crazy today, we ordered and everything was going fine till the carvery was being put away, We had paid for a carvery and some over regular meals, we spoke to someone called lisanne who worked there and she was brilliant and sorted it all out for us. She then made sure the kitchen staff didn’t forget our desert we ordered as they forgot some bits off our order. But it was a great pub and great location. Lisanne was fantastic and she was really sweet. Thanks to lisanne♥️

Kaz is a legend, so friendly and wonderful customer service. Good food, great prices. Thank you

Kaz was amazing can't wait to be served by her again. 😄

We are staying at The Aquadrome site and we came over on a whim, really glad we did. Great food, very busy pub but service never changed - lovely staff! From service at the till to staff, Kaz was bloody lovely and engaged with the kids which made our visit so easy and we stayed longer than we should (sorry!) Will 100% revisit when around here.

Lovely atmosphere, great food and excellent service. Kaz in particular was wonderful, friendly and attentive. Would highly recommend.

Mia is an absolutely amazing waitress with a lot of chrisma and jokes galore. When it comes to customer service this is how every staff member needs to be modeled on.

Location was good, the service was fantastic.

I had dinner this evening and was served by Mia she was very helpful nothing was a problem made me feel welcome.

Could not fault the food at all. As a family of six everyone one of us had no complaints about our meals we had every day for week

Beautiful pub and carvery staff are excellent 👌

Very bad service waited 10 mins for 1 coke Bad service team leader piles staff into the back to have a laugh and joke advitised cocktails but they don’t and don’t take of menu also added butter and garnish which we didnr want on my autistic brothers food

Kaz is amazing and extremely helpful and good was amazing

One of the best places to relax food is amazing staff especially Kaz are exceptional highly recommended

Sunday lunch carvery amazing.Staff friendly,clean environment, Kaz was wonderful,keep up the good work.

Great service from a smiley Caz!

Amazing Sunday roast.Looked after by Kaz who was friendly and knowledgeable.Thank tou we will be back

Had a lovely lunch today the carvery was so delicious.A lady called Kaz came to check on us she was such a delight thank you so much

Visited today,Sunday for a lunch.It was so tasty.The veg was plentiful and the meats I had were soft.Such a good atmosphere too.Got to m nation such a lovely lady ,she was Scottish with a lovely smile.Thank you for being so attentive and to the lady who checked us in,you both made our visit excellent.Well done!

Good food with a nice view of the marina. Lovely staff and a quick service.

This was our 1st time here for lunch with our in laws..although they come every Sunday and love it. The food was really good, we had carvery and mains from the menu. Although busy service was quick and problem free. The staff are lovely and friendly. Kaz remembered my in laws and took the time to chat which they really appreciate. Kaz checked we were happy with everything. Really great service from kaz and the rest of the staff.

Kaz amazing as usual and excellent carvery.Well done all in the heat.

Felt the staff were a little rude and unwelcoming.

Good food, reasonably priced. Nice eminence and friendly helpful staff. Especially Caz.

Great food great service kaz was great

Kaz is absolutely brilliant! Made our experience amazing! We will definitely be back!

Family of five came in for a late dinner. Service with a smile. Excellent food and friendly staff.

Today we were in the pub/restraunt and we witnessed Mia working her socks off, she not only cleaned the tables she removed everything off the table and cleaned each side of every menu. She never stopped smiling for the 4 hours we were in there. Our room number is number 2.

Great service with a great smile 😃

Mia is great, always helpfull, not like like the rest of them. A smike goes a long way and service at the bar, others just look at you.

Absolutely fantastic food and service from Mia. Very attentive and we will definitely be back

Great atmosphere and great service had a great server called Mia she went above and beyond on customer service.

Decent staff rooms are clean foods decent Dan

Great carvery,great service today...thank you to Kaz for helping us and being so friendly .

Kaz and lizanne were great very helpful and friendly even though they were rushed off their feet

All bar staff give very good customer service

Amazing service especially from Mia and Stacy really helpful to Accommodate my family for a wonderful meal times was very quick they were very nice and polite towards us

Food was lovely, great price. Great service wonderful evening out

Good meal. Friendly staff and cliental. Discount for forces personnel and veterans. Time now for a change of menu. Unable to get the salmon for 2/3 months now. Since having a change of management the staff seem to stay a lot longer. You can have a good chat and a bit of banter which makes a change these days. We have a great relationship with Mia, Kaz, Wendy and the rest of the crew. Spend just about every Satursay night here. If ever there is any trouble it is quickly dealt with. I still think the menu has now run it's course and needs a big change.

I'm a regular visitor to the Quays. Great service with a smile. Fantastic atmosphere. Can't do enough to help. Mia is great very polite and professional.

Friendly service, good beers & great value for money food

I visited with family on Thursday and loved the place, friendly staff that go above and beyond for customers,quick service.Amazing carvery and pudding finished the afternoon with a mocktail with a lovely view of the harbour on a summers day.As a wheelchair user I normally struggle navigating around tables ect but the staff offered help I needed.Definetly our go to pub now.

It's a pub carvery It's value for money no frills. Service is not the best

Food orders missing items. The manager served us, she was dismissive and rude. We have been previously and the waitresses were lovely, what a shame.

Be aware you now have to pay for parking or get a hefty bill.

Jenny O amazing waitress. Full 5 star amazing staff

Got put in a seated area by bar staff. Manager came over 30 minutes later and screamed that we need to move and we shouldn't be sat there. She then spat in my pint.

We came here for a family birthday get together stayed 2 nights and ate 2 breakfasts and 1 meal. HOTEL having booked an accessible room we were surprised how far down a long corridor the room was and then how small the bathroom was. Nothing accessible about this room. Reception told us we'd not booked an accessible room when we queried the room provided. We showed our email confirmation to be told that info hadn't come through their end and no accessible rooms were free for our 2 night stay. Apart from this the room was comfortable, clean and quiet. BREAKFAST no allergen menu available and was told to use the app. I downloaded the app which didn't show allergens on my phone. The waitress used her app which didn't show breakfast allergens, so wanst any help. A member of staff told me I obviously couldn't eat pastries and that the bacon and mushrooms had a dairy/herb glaze. She supposed I could eat the bread and was surprised when I said not always! Eventually they advised the chef could cook me bacon and mushrooms and someone went to the local garage to buy dairy free milk. LUNCH After selecting what I could eat from the waitresses phone app at breakfast this was a simpler order. Food was hot and decent quality and the staff did well considering there was over 30 of us eating. STAFF were lovely, cheerful and helpful within the bounds of the set up / processes in place. Why didn't our accessible room booking show and why wasn't breakfast allergen info available. It's a shame these issues will stop us staying here again.

This is my getaway place :) Absolutely love having time out at the Quays , staff are all amazing in both pub and hotel. They are all very welcoming and always give spot on service.. Great atmosphere with lots of friendly regulars, that overtime become friends! The carvery is my favourite food 😋 but maybe ( definitely haha ) the best thing is meeting all the very well behaved beautiful dogs that are regulars there with their humans. :D

Visited in a busy Friday night. Don't ever go here. Got slapped with a parking fine. Completely ruined a family meal. Avoid!!!

I have had 2 meals here recently, 2 different occasions, birthday celebrations with friends. The first time food was not good, it was hard and not nice to eat. The second time, I ordered a medium steak, and it was tough to cut and eat with lots of gristle on it. It seemed very well done, you could use it to sole your shoes with. When I mentioned this to the waitress, nothing was done about it. Spoilt the evening for me.

We went today as a party of 18 people for a birthday gathering and was really enjoyable. Food came out quick, hot and tasted good. Kaz was really friendly and brought the birthday cake out to us which was a nice surprise for the birthday lady. Recommended :)

Kaz was fantastic had a great evening

Kas was extremely helpful today we was here for a birthday meal and it went smoothly even though they was busy today being a Saturday food come hot and we're all very friendly and they even came out with our cake for us and joined in the singing with us too thank you

Thank you for being helpful and friendly today my meal was very nice I have the cheese and onion pie with my veg carvery food was lovely and hot

Went to the pub and carvery for breakfast and could not have been made more welcome than we were. Both my wife and myself,and our two little dogs had a fantastic breakfast served by Jen and Ray who went above and beyond to make us feel welcome. The food was exceptional . Thanks to the chef for a great breakfast. Will definitely visit again.

Lovely location. Good carvery. Excellent gravy. 😁

It was a delight to visit Elisha and the wonderful team at The Quays to thank them in person for their fantastic fundraising - over £4,000 raised so far this year for Macmillan Cancer Support. Thanks to the team for their hard work and to customers for their generosity. Thank you 💚💚💚

I came to Northampton to enjoy quality time with my nan. We decided to go out for dinner at The Quays, the service we received was fornominal, especially from a lady called Kaz. Would definitely recommend and will return in the future.

Absolutely awesome experience! Not only is their carvery amazing but their customer service is spot on! Met a lovely lady called Kaz who did everything she could to make our time there enjoyable! All staff are super friendly and really go out of their way to be of assistance. I’m definitely going again. Thank you!

The meal was lovely, the service was excellent and the staff were helpful.

Great pub, shout out to Stacy she was amazing. Pub has a pool table and a great selection of beers.

Nice location. The food is ok, nothing exceptional.

I was the last through the buffet breakfast so not expecting great things. However, the food was still hot and tasty. All the staff were friendly and welcomed the opportunity to advise me about the car parking, buffet roasts and times and types of breakfast during the week. I will return.

Good meal, lovely staff, but having just received £100 parking fine I am less than happy!! I have never paid for parking in a restaurant car park! Maybe a few more signs on the door as you go into the restaurant to make sure customers have paid it!! Many thanks for the info, I have now received an email to confirm the cancellation of this fine.

Had a fabulous experience at the quays, Friday lunchtime with my 2 young kids, Kaz was exceptionally helpful and kind, helping me with the children and always showing kind smile. We will defo be back, food was delicious 🤤

Had a good day with excellent customer service from lady with glasses and a white shirt I think she was a very busy but handled the people waiting very well very pleasant experience, but five Stars

It held up to its reputation especially Stacey she made my afternoon better!

Stacey 100% best worker fast at her job and the ink she needs a pay rises

Food good , seats in play area could do with a steam clean. 🤔

Very nice breakfast at the quays in great billing; barlady Wendy was very polite made us feel very welcome. Food presented well, complements to the chef.

A quick visit to the Quays lead to us returning for a 2nd time less than an hour later, we were served by Wendy at the bar, having asked for a water bowl for the dog I was already preparing to be leaving the bar juggling a dog, a drink and a water bowl between two hands. I was really taken back when that wasn’t the case, it was extremely kind to have been given a helping hand, from this I was able to confidently ask several questions ranging from expectations of dog owners, to how the carvery works and take-away orders. The service didn’t just stop with Wendy, every team member upheld that level of service from the beginning to the end. What an amazing team you have at this location

A lovely spot on the marina, I had the carvery and a pint of coke which was £11 with the discount for staying in the hotel next door, an absolute bargain! The food was excellent and the best carvery I’ve had for a few years, the lady who served me was very friendly and helpful. I went for a lovely walk after taking in the marina, river and locks. It’s well worth a visit

Avoid had a horrible experience on the 11/04 for breakfast staff are rude undermining and have no clue what their breakfast even included… I would suggest you walk over to the local greggs

Me and friends popped in a few weeks ago for a few drinks and ended up eating aswell.we came away very satisfied as the food and service was good.although a few days ago i had a £100 parking fine stating that i parked without paying.well we did not know you had to nor did we see any signs say this.as you can imagine we were shocked.can you explain why we have to pay to park

The best Carvery ever.!!! Definitely recommended. Dog friendly!#Buddyfriendlypubs #Walkswithbuddy Definitely a rovers return. A very welcoming and friendly pub. Beautiful walks to be had near by too. Plenty of parking is available. Remember to put your number plate in, on the tablet at the bar if you use the carpark. These guys definitely know how to do a roast, there are other dishes available,that are also good value. There’s a soft play for the kids up stairs. Bedrooms at the quays in now available if you want to stay over. The hotel rooms are immaculate. Nice views on the Marina, it’s lovely sitting outside on the decking in the summer. Download the Season Ticket app and you will get a free drink. Plus you get 10% off selected drinks when certain sports matches are on. If you download the Greene King app they provide a table service via the app as well. Which is handy lol. If you are a roast connoisseur, try the carvery at the quays.!!!

Stayed in the Quays Hotel last week for a couple of days, which is very clean and comfy and i have to say throughout my whole stay the staff were very friendly, couldn’t do enough for me, i also ate next door in the pub and i had the steak fondue board and my god it was amazing. The staff in there were very friendly too checked on me a few times to make sure my meal was ok! I can highly recommend The Quays Hotel and The Quays pub. I will be definitely coming back to see you soon.

I didnt stay at the hotel cos I live local

The rooms here are clean, quiet and comfortable - very good. The food needs a bit more attention to detail - eg. the egg on my gammon was very overdone - possibly spent too much time under the light on the pass - other similar reports from my co-guests. The staff are great, really friendly, helpful and pleasant - top marks for them, this is a great asset - just polish up the cookery! 🙂

Just go every Sunday morning for drinks and watch the football ⚽️and then have a lovely cavry 🤗🤪

Just got back from a 2 night stay and I have already re booked for next month, the rooms were clean and tidy staff very friendly and extremely helpful. There was karaoke in the pub on Friday what an amazing night, popped in for breakfast before coming home I can honestly say that was 1 of the best breakfasts I have had everything was piping hot (Andrew) the chef amazing well done.

Really good place to enjoy a relaxing drink or to eat. Had a great carvery this lunchtime. Lovely place and friendly staff and great atmosphere 👌

Friendly staff beautiful location and very good food ... oh and extremely reasonable price what's not to love ?

Very good food,the waiter was very nice and gave me and my sister a valentine poster to graffiti over as single people,lots of fun thank you

Great pub, really friendly staff!

Great place fantastic food .service was fantastic from Elisha.

Been here a few times, staff are pleasant and friendly. I had the Texas jack burger and I have to say it’s the best I’ve had. Definitely recommend.

Always use this place, by far one of the best green king pubs. The staff are really friendly and helpful and the manger Alicia is a delight 😁

Just wonna say a massive thank you to the g.m was so great at meeting our needs. the room were so nice warm and cosy. The food was out off this world on the normal menu and the meat on the carvy was so tender it just melted in your mouth. We even stayed an extra two nights just to relax so a big thanks to all the staff at the quays and the general manger

Went to The Quays after hearing good things off the grape vine.. was not disappointed! Brilliant friendly and approachable staff and a great atmosphere. Its very rare that you see a team that look like they are enjoying the job but the ladies behind the bar were brilliant! They had a live band on and they were very entertaining. 👍🏼 will defiantly and try out the carvery next week! Good work The new team at The Quays

Great pub and amazing carvery. Staff were brilliant and very attentive. Will be returning very soon!

Me and my husband came in Friday night to see the band and it was amazing. The bar staff were absolutely fantastic, great service. Would definitely come again ❤️🥰

We were a large party of adults and children who met up for a between Christmas meal. Ordering was easy through the app and there was a good choice. Food was very nice! We did have some issues with the accuracy of some of the orders but the manager was brilliant and sorted everything out for us. Would revisit in the future

The room was clean and comfortable and I had a lovely view of the river. Staff were friendly and welcoming and the breakfast was cooked to perfection. Overall great stay and definitely recommend.

Great experience 👍 lovely staff

Came for a staff Xmas do. The staff were amazing and nothing was too much trouble. all the team made our evening even more enjoyable. The food was lovely and great size the carvery was enjoyed by all.

I had a all day breakfast it was cold the mushrooms were burnt and I only had 1 egg but brought another 1 out.bread was brought out late and tasted hard toast wasn't nice The whole meal was yuk £10.39 disgusting would never eat that again

The carvery was AMAZING! Clean plates all round. One of the best carverys we've ever had! All the staff, from start to finish were an absolute treasure. Really took care of us. Will definitely be back and definitely recommend.