The best restaurants in Riverside Northampton East Midlands

Went with ten others for my grandchildren twins 18th. birthday. Never been before and not that keen on pisa so had the ribs with a sauce and french fries. Really great. Will go back. Liked the big range of salads for a starter. Nice place.

Well, you know what you are going to get at Subway, but why not try the best Subway in town! This Store is large, clean and in an excellent location with views from the rear window across a Boat Harbour. So, enjoy your Sub whilst chilling out watching the wildlife & Boats. Great service, great food and great coffee!

Popped in after a morning of shopping for a much needed cup of coffee and a hot chocolate. Staff were very welcoming and our drinks were lovely.

The wrong items were delivered, ordered a foot long and only got a 6 inch

We stayed next door at the premier And this was connected via a corridor which was great as raining Lovey setting near the canal and obviously very popular as very busy We both had the pie and a pint great prices and full plate of lovely food Staff all very helpful and friendly and wiping tables and keeping everywhere clean Great service lively food and good value for money

So for a start the milkshake came in some funny looking foam cup that tasted cheap!! Overly priced and not good quality. My kebab I ordered also was very cold and I did ask for no tomatoes but the insisted I have them.

Forgot my fries on an order of 2 things, it’s on a screen for you to read how do you butcher that?

My daughter and her friend (aged 10 & 11) prank called your store and I understand this is unacceptable but I did not know this was happening until after it happened. Your staff member rang the children back, making very rude comments. I can imagine your calls are recorded so feel free to check this. I believe this staff member was called Mike (which is probably a fake name) as I rang back to discuss this with him. But as described to the children his name was ‘Mike cock’ which is absolutely disgusting. The children were asked ‘Do you prefer an open curtain or a lamb shank’ again not acceptable. These children sound their age and again, are 10 and 11. He also asked the children ‘if they wanted their medium coke up their mums vagina?’. I would like to take this higher, as I am utterly disgusted with you staff members!

My husband and myself went to this restaurant yesterday. We are older people and my husband is 70. Order no 6031 1:22 pm. Positives: Parking was good, restaurant was very empty so plenty of tables and seasoned fries were tasty. Negatives: Staff were extremely unhelpful and lacked any care or customer service. There were at least 3 staff behind the counter, they stood together chatting, as no customers were coming in. We were the only ones there and just a family at another table. The impression was 'overstaffed'. We thought someone could have helped, as they have 'Happy to help' advertising in the area right in front of them. We took a long time to work their unfamiliar machines, our ticket even says 'delayed order'. We visited the till area at least 4 times to ask questions, firstly can we pay by cash, do they serve coffee and twice to ask how to place our order and then to ask for some help. Each time they just pointed at the ordering machines. Finally, to ask if they had any table numbers for the table service, which was offered by the machine. I was told there are no table numbers, they will note where we are sitting and bring the food to us. The tables were not very clean and had crumbs on chairs, we found one which was just ok. When our order was ready a staff member shouted our number from the till. I called back we have ordered table service. The reply was 'we don't do table service'. I was obviously frustrated at my experience, left it a few minutes, and they did not bring our meal over. There was no one in the queue or being served at this time. I asked to speak with the manager privately about the experience. This was done over the counter. The manager listened to my complaint and asked which members of staff I was referring. All 3 female staff members were of a similar height, age, and wore cultural head coverings, and had no name badges. They were all customer facing and were aware of our difficulties. The manager apologized and said it must be a language issue and she would speak to them. The manager was kind and empathetic, which I appreciated, as I was feeling disrespected. I was upset that the staff were laughing at our difficulties as we were older customers. I recommend some enhanced customer service training, as currently those staff would not be able to help customers who have a disability, hidden or physical, or who are unable to operate the machine. This is a lost opportunity for customers from the disabled community who may wish to visit independently and have a positive experience. I suggested management study the CCTV to see how poorly our order was handled. I will add that we regularly use the McDonalds and Burger King machines and also choose sometimes the option to order at the till. These businesses seem to ensure every customer is treated equally and maintain their service levels. Also, table service is offered, even in their busy London restaurants.

Absolutely filthy place to visit. We stayed at Billing Aquadrome Holiday Park & had a walk round to this place for some lunch. The outdoor area was littered with rubbish, cigarette nubs and just general food rubbish. Doesn’t look to have been cleaned for a long time! Inside isn’t so bad, but not as clean as most I’ve been to. Toilets were also out of order on our visit.