Subway in Northampton

The wrong items were delivered, ordered a foot long and only got a 6 inch

Lovely sub, always quick delivery

Subway at the N. E. C. was one of very few open food options when we visited The Titanic Exhibition. We were minding our granddaughter while Mum & Dad spent more time in the exhibition and she wanted something to eat, so we bought her a children's sub. There wasn't much alternative. I'm not a fan of Subway, personally but it was the easiest thing available. Service was OK if uninspiring and we both find the whole ordering process tedious but we got there. There were very few places to sit and the coffees we collected from the machine while she ate weren't anything other than bland. I tipped most of mine away. For me, it's just OK. So, just about 3-stars and other fast food chains do it far better, especially in the USA where our daughter lives.

Just been to this subway people really friendly and offering huge money saving deals with generous amount salads and toppings. Surely best subway in Northampton to visit. Immaculately clean and really taking care of customer hygiene.

Ok, apart from missing item that I've not been entitled to a refund for. Shalln't be ordering from Riverside Subway again, not the first time they've messed up an order of mine.

SCAMMERS! DO NOT USE THIS BRANCH!!! Of all the subway branches I've been to this one constantly tries to trick you at the till. Pretends to apply deals or discounts and have even had them try to process an order different to what I asked for to charge more.

Wouldn’t recommend ordering from here. Spent £16 food was never delivered. When I called they said there’s nothing they can do. 0/10 customer service.

These people are remarkable they remember who you are and what you order. Very friendly, quick service and generous helpings

These guys are always reliable. The food is good. Service is quick. They are always having a good time with each other. Sweeping and cleaning when the store gets quiet. The staff should be proud!

Food was perfect and everything, but the driver delivered it to the wrong house and just left without saying anything to them apparently ?

Easy to order and quick delivery.

i couldnt find the toasted option. its not very obvious. given that toasting the food is one of the main selling points of subway food. i feel like it should be more obvious. im a very upset with this.

Second time in 2 weeks, giving them the benefit of the doubt. Absolutely terrible. Firstly, they never have any bread... only a choice or two. Then, they don't toast the bread at all so it gets all soggy. Disgusting.

sent wrong sides and drinks. food was cold when it arrived

You dont get as much filling when delivered as you do at counter , yet its £5 more ? !

Missing items again it’s crazy

My sun wasn’t toasted and my drink didn’t turn up I ask the delivery drive where it was and if he could help but he just said nothing to do with me so over all very disappointing

Wasn’t toasted and no extra cheese

Very nice definitely up to Subway’s very high standards

asked for toasted and didn’t come toasted

Amazing place for break & have food or coffee ☕️

paid for 6" sub, and got barely 5"...............not impressed

Cold sub not toasted. Always the case when ordering subs from this branch unfortunately

Nice branch and nice staff HOWEVER this is the most expensive subway I've been to - £1.40 more for a footlong italian BMT than the Kingsthorpe branch

Quiet, fast service. Nice food. We sat in. I had cheese salad 6" sub and my husband had tuna one. Cookies there are really yummy.

Great tasting Subs Great service

Arrived quick. Tasty and still warm. Very good.

They sent part wrong order, ordered meatballs & got crisps with stuff on which was hard & overcooked

What a mess Couldn’t eat the salad was thrown every where

brilliant service brilliant delivery

did not come with sticky sweet chilli sauce , spoilt the whole meal

very quick very polite delivery man. will order again

Fast delivery and good food!! but this is the SECOND time in a row they have forgotten ingredients. Missed out cheese and double cheese this time. Last time it was extra cheese, bacon, pepperoni and drinks too, stuff I paid extra for, and because I didn't have photos last time they refused to refund me. Took photos this time! Hoped it would be better. Ordering from elsewhere next time.

Disappointed with the cheese slice but meatballs & potato croquettes were nice

Food here is good and service is good clean and tidy, Staff are Helpful and polite, The salad is always crisp and fresh been here quite a few times over the years

This order has not been delivered

Lovely fresh food delivered very quickly hot and tasty what’s not to love ❤️ ha ha 🥰

would order again very quick delivery and food fresh

It took 10 minutes for them to make one festive sandwich. There were two people in front of me and they ordered one sandwich each. Twice the lady made me wait while she completed an online order. After 10 minutes I paid and will never go back to that subway again. I know it was more than ten minutes because I timed it using their clock above the till.

Subway is my favourite restaurant. The food is so good and I love how it's so quiet. Great for breakfast lunch dinner and snacks

Although incorrect muffins sent x

Cold was freezing and not normal size portion

Never got the food, when I rang was told nothing they could do

I have visited this Subway for over a year now and I have decided to leave a 5 star review as the service is amazing and food quality is great. I have the chicken salad every time I visit, I always receive quick friendly service from the team.

Got the orders totally wrong, put cheese on a ham sub after I'd already said no but just took it off and put it back. Used the same gloves for the meat sub as well as the veggie, had to ask them to be changed. The salad fillings are mixed up, didnt ask for jalapeños or sweetcorn but had some in the sub. Worrying for those with allergies or intolerances. Riverside store is usually very good but the service has definitely slipped.

Everything thing here was excellent if I was to nit pick the only thing they could improve on was wiping down the tables but it was extremely busy and when we asked they came over straight the staff are so polite and friendly and the food is good

Food ordered and prepared at 12:24, delivered at 13:35 cold

Really good service, swift and helpful friendly staff. Spotlessly clean premises. Just what you need when you're very hungry! Well done 👍😊

Great choice of food. All fresh and hot. Enjoyed it

I would never go back to subway they got my order wrong. They sent no drinks and they used the wrong bread 🤬

Very nice subs all ways a good selection

My order was missing I ordered large box of nachos but they send small box. food was also cold. Worst experience

Half the amount of salad as normal. Not worth £7.50, really disappointed as usually really good.

Food was great however substitute s for mising items wasn't happy mayby in future a call would help overall happy though

Please change ur till staff. The gentleman who takes orders I’m waiting him for abt five minutes. No greeting didn’t ask me to take any orders. I was standing in front of him try to order sth. No customer service skills. Get a life somewhere apart from retail stores pls. Ruin ur brand.

I was missing 2 items from my order!

Winter lunchtime pretty quick prices have gone up considerably in 2020 now around £9 for a meal deal for a footlong sub about 2 years ago was about £6/£7

Food is great but staff could be friendlier.

bread was dry and aged , crumbly , no dried onions and peppers as ordered !!!!!!!!! not good

Food is exactly what I expected, service in store was brilliant and great suggestions, price is reasonable and premises clean

Wrong bread. Not toasted. No cheese. Classic subway

Lovely driver, so polite and friendly :-)

The order was very rushed, my bread was overcooked and no cheese added

Great place only gave 4 star because no vegan cheese

Nachos we’re cold and sub not toasted when requested

Good subway experience, had everything I wanted including gluten free bread and staff were super friendly.

Very bad service. The tiniest wrap that I ever had! Very bad experience! Never buying again!

Lovely cool shop good selection of fillings and very nice bread.

That was so great! Idk how you guys didn’t enjoy it. My sandwich was perfect and was made up with amazing speed 👌 The guy said i looked great that day and hoped i had an brilliant week. Thanks for that mate.

very poor quality food , very dry , poor , poor

Best wrap I have had in a long time

Very polite delivery driver, however we ordered a footlong and received a 6in. When I called the guy on the phone although pleasant enough he was of no use in resolving what will now become a complaint. We were promised a call from the manager this morning and still we haven`t heard anything. I will not be using subway again

Subway is subway so you know what to expect, I've had a few unpleasant experiences with a lack of hygiene and presentation issues but thankfully not this time. They didn't have any non spicy sub boxes so we tried the spicy one😱🌡🔥🔥🔥 If that's your thing go for it, but we defo won't be getting it again lol

Subway addict, what can I say? Knocked down to three stars because of the obvious policy of cutting back on quantities. Used to have your sub loaded with unlimited salad, now you have to keep asking "Can I have more olives/peppers/spinach/sweetcorn please?". Staff admitted they were told to use a smaller scoop for the tuna and if you want the quantity you used to get it's £3.00 extra!! Don't fall for the extra cheese trick either. Prices have crept up too, it's now we'll over £20 for two of us to have meal deals. Still can't stay away though.

I went to this subway branch at riverside, Northampton and the service from Dularj was unacceptable. I made a request to have salad and asked for more sweetcorn as the portions being distributed was very little. I was told that they don’t add any more request of salads just 2 pinches per salad option. I found this to be ridiculous. The principle of customer service is unknown and non existent from the senior manger on duty. Certainly training is mandatory and required for Dularj. The arrogance of the manager on duty when I asked for the owner of the franchise was as though to suggest the own will have her back and support her customer service.

We took our 8 year old for his first subway in which we told the staff that he wanted to order it himself, he asked for a kids pack, and off he went asking for ham, melted cheese and topped off with his favourite vegetables olives, gherkins and tomato sauce .... a very odd first choice but that's what he wanted and enjoyed it. Our opinion ( parents) the restaurant was very clean, the staff were very helpful, and excited to help our son with his first visit. We ordered 2 x footlong meals and they equally were very nice and tasty.

Food was cold, wedges were under cooked and cold and the sandwiches were not what we ordered.

So glad to be able to sit inside again at Riverside Northampton. Very clean and spacious. Staff are friendly and helpful.

This is the second time the food has arrived wrong .. the poor delivery driver did. Ot understand a word I said just said not his fault and it's not .. the order was £30 not cheap ... But so mixed up it was nothing like what we asked .. missing drinks cookies the sauces were wrong and the mixes on one was wrong making it inedible for my son .. this is the 2nd time I ignored the first but this is ridiculous as we ordered specifics due to allergies ok not epi pen level but still rash and itch level and u included all the wrong things .. very disappointed and going to give it the dogs

Hello I’m waiting for my refund still hasn’t came back yet

Shop has recently been re decorated and looks very nice and clean. Lovely staff too, ingredients are nice and tidy.

Proper hungry at work so ordered me self a banging subway and boss man delivered it way before it said it would be delivered I’ll give it a solid 11/10 service big up just eat in Northampton wayyyyy better then scabby old Kettering just eat service

The food is very good and I love subway however when you pay its all very rushed and hard to keep up

women overcharged me, when confronted her she just played dumb, my sub went cold as she had to ring the Manager just to refund me what she got wrong 😒 my sub was sat there going cold while she's on the phone:( bad customer service , low hygiene un professionals

Food never delivered at all, furious this is the second time in a short period of time this has happened to me now

Wrong bread came for both of them.

Wasn’t what I ordered. Assume the bread wasn’t available. It felt warm to, I did not order toasted.

Love going to subway with all the salads to choose from

Lovely food from Subway, however I was given Pepsi instead of Pepsi Max which was a little disappointing.

all my order was damaged. never order this again

Great food at great prices. Recently refurbished store with great outdoor parking.

Good service and subway is what you'd expect.

Yeah the service was really good thanks 😊 👍

Quick service and friendly staff

Excellent freshly made Subs. Excellent friendly service.

Not much sitting area but food is fantastic

Nicely located Subway on Riverside retail park. Quick friendly service and usual food choices.

Flies.... That's all I'm saying.

Nice and clean, only few places for seating

Not a professional staff . Staff is rude .