KFC Northampton - Alexander Terrace in Northampton

I just ordered some KFC and the restaurant failed to include some of my order. It's obviously the restaurant's fault but they say because I ordered through Uber Eats I have to get a refund through them. I did it through the KFC website but at the last minute it said Uber Eats would deliver it. Uber Eats says there are no orders to show. No way to contact them at all. I will never use either company again. ALSO, IT IS NOT THE FIRST TIME THIS RESTAURANT HAS DONE THIS. LAST TIME IT WAS DELIVEROO BUT IT WAS THE INCOMPETENT STAFF AT THIS RESTAURANT WHO HAVE MADE THE MISTAKES. AVOID. AVOID. AVOID. AVOID. Looking through the previous reviews there is clearly a theme. 'Sorry you experienced this, it will be passed on to the team and we'll try to do better.' It's obviously just words. Same review, countless times. Shut it down if you can't afford to hire/train competent people.

food never arrived said deliverd but never came

My drink wasnt even cold! Food was cold

Half my order was missing and what did turn up was freezing cold. Really not happy at all

Chicken was cold and tangos warm. Also was missing popcorn chicken on boneless banquet

Friendly service and the food temperature was good

The chicken was cold and dry and the chips were soggy and undercooked

no drink given, added a note to restaurant but was ignored. very disappointed.

my food was freezing cold, the mash had clumped together due to being cold

Didn’t receive the drink or one of the meals

Awful food, everything was cold. Rice bowl couldn't be heated up as salad in it. Burnt hash brown, all chicken pieces were cold, and I mean cold?!?! Chips looked, and tasted, like they were hours old and the dregs from the bottom of a bag. Delivery took a long time. Rice bowl squashed on top of variety bucket, so all chicken was stuck to the sides. Terrible food.

Chips were cold. A piece of chicken was over cooked. Mayonnaise on the sandwich was more in the box than on the bun

2 Overcooked dry chicken pieces almost inedible and cold!

Soggy and cold and warm drink. If you can’t be bothered with quality don’t advertise something you can’t deliver. Absolutely the worst KFC I have ever had.

Delivery after 1 hour and 10 minutes. Such a long time for a KFC order. After a long wait Food was cold that’s the main thing.

chicken was overcooked and the fries were burnt

£3 gravy is the little one... that's quite a profit margin!

Food was a lovely temperature and friendly delivery

The food was prepared and waiting so long its was cold upon arrival, I had to microwave it

3 meals ordered, no fries with any meal and 2/3 drinks wrong. Not good

I am very happy with the service and the food was too tasty

It never turned up i had to go and collect it in the end as delivery driver didn’t know where he was going over a hour off calls from the delivery driver asking for postcode and my address and still no show. In end told the driver to take food back to kfc as would be cold and I’d go collect myself from there. Really disappointed as use kfc all the time and there’s been a problem before and had to get my neighbour to look after my 3 year old son why I went to collect it.

food was cold by the time it got here.

Driver got lost, could not find his way and was rude. Now the food is cold. Most of the food is missing

Chicken had fallen out of bag due to all grease! All drinks missing, no chips delivered and chicken looked uncooked, wouldn’t feed to a dog! Will be taking back for a full refund and will never use that kfc again

Everything on the order is wrong received someone else order

Delivered on time,spent£35.00, to not get my drinks,no fries and requested a boneless banquet and received chicken on a bone,tried phoning but no response, absolutely appalling

missing items . checked at the are on the receipt so you can't work through a simple check list... really poor.

My order wasn’t ever delivered. The driver shouted at me down the phone because he couldn’t find my location even though it showed on the map that he wasn’t here. I never got my food

Twice now my order has been wrong. A month ago only 8 chicken strips instead of 12 and last night no popcorn chicken!! You’d think after paying 35 quid for food they’d get it right wouldn’t you??!!

Food arrived hot and was very enjoyable

missing half of the box orders, no drinks, very annoyed!

Ordered the delivery at 13:40, estimated delivery between 14:05-14:20, changed the delivery time thrice. Called the restaurant multiple times, no answer. Finally arrived by 15:00. Food was cold. Not going to order again.

stone cold! was kept in a insulated bag. Cold can of pop also keeps in same bag as food

Took over an hour to receive my food it's come cold tried ringing the store now answer rang 5 times awful customer service

Missing a item bottle of pepsi max

Very good customer service and food is very good quality at this location

Food was hot, and the seasoning on the fries was lovely, food tasted great

delivery driver expected me to meet him outside in the street as said could not find my address despite him not even trying to look for door number. he didn't even get out of his car

Spent £85 for freezing cold food what a joke won’t be ordering again

waited over an hour , food arrived stone cold , absolutely ridiculous

Food is good staff is very friendly and nice.

Food was cold and chips limp. Disappointed

Normally never any issues from here but today Order was late the delivery time kept changing every 5 minutes added nearly an hour from original order time, food then arrived and chips were cold and all the chicken tasted like it had been left on the heated counter for ages and wasn’t fresh very disappointed and spent best part of £40 not happy and won’t order from here again

didn't receive our kansas bites...

There were only 10 fries in total

Deliberately bad food! Asked for a tower (no spice) got handed a zinger super charger. You complete unless bunch of . . . . People

I thought that this KFC was great! The food was ready within 1-2 minutes, the staff were super friendly and the restaurant was clean. It’s clear that the staff here pay close attention to detail and maintain very high standards in this busy in Northampton.

I love the place. And the staff is so nice.

Oh I love this place and obsessed with their food.

Chips were stale didn’t get the gravy I ordered chicken was cold burger bun was hard

I ordered a 6 piece bucket but there were only 5 pieces?

Half of our order did not arrive and the restaurant refused to answer the phone!😡😡😡😡

order hasnt even arrived been waiting over 2 hours its disgraceful, somthing really needs doing about this as its not the first time

KFC forgot the two burgers and two fries, which was the main part of our meal

The good was delivered very late. It was cold. Disappointed as I leave 2nin from KFC.

no sides, have paid for X3 sides but received none.

The service, when they eventually serve you and and you can get to the counter through the uber drivers pushing past shoving there phones in everyone’s face is quite frankly rude and rushed, the quality of the food is beyond dire and then when you arrive home as you don’t want to sit in amongst the dirty tables and uber drivers you find your order is missing half the food and cold which in hindsight is a bonus as it saves you from food poisoning.

Very poor one meal short need to refund me

very polite driver hot food thanks

missing a drink (Pepsi max) and missing 2 hot wings .some chips are cooked other's aren't.

order wrong yet again 2 pieces of chicken short !!!!

Delivery driver was very pleasant

They did not deliver a third of my order . Not happy

can't even get a small order correct missing betray half an order

Delivered the complete wrong order

Food was awful. Over cooked, stale and stone cold. Would never use these again.

Not happy order 4 pcs and I got pop corn chicken and beans and some extra chips

KFC is 5 mins drive from my house. Ordered 2 meals. Arrived on time (20 mins). Cold soggy tasteless overcooked fries with no salt. Lukewarm burger and chicken. No soft drinks on the menu without horrible artificial sweeteners, which I hate. Ordered Tango drinks as it's the least bad. Drinks not even cold. £23 for what was supposed to a "treat." Extremely disappointing. Won't be ordering from here again.

Delivered wrong items complete wrong burger

food was cold and bag handed to me upside down food spilt everywhere in bag

Wasnt the full order.fries and drink wasnt in order.

Ordered a one meal and they forgot my order and made me wait for 23minutes. Poor services

paid for food! it said delivered but nothing turned up!!! can't contact anybody to chase it up straight away, have to wait 2 days!!!! absolutely appalling

I asked for no wing no leg on my order and I got a leg, if I order kfc I'd rather just go to the restaurant in future.

I had a great dine-in experience at KFC alexandria as the meal was served fresh and quickly. Atmosphere was good & clean. My burger was good in quantity of lettuce & sauce. Recommended!

Food was hot & fresh. Satisfied with the quality and services.

I visited & loved the food. It was served quickly & staff were good in behaviour.

No drink was provided with the meal despite it being listed in the order

half my delivery missing, food stone cold and i had to meet delivery driver hslf way up my street

Food was 1.5 hours late and stone cold

The food was cold, the delivery time kept getting pushed back

The delivery person was kind and we enjoyed the food

Quality of the food from this store is going downhill. Chicken was dry. Fries were cold

Courier delivered the wrong order & had gone so quickly couldn’t call him back to rectify. Was not able to contact the restaurant as no-one answered the phone. Very bad service indeed.

driver took ages to get here was phone to him for least 10 minutes as he couldn't find address,no sorry either ,food was not very hot

no hash brown with my burger??????

Food was so overcooked it was not edible

Never arrived and had the courier on phone saying the restaurant gave my order to someone else

Tiny place with rather haotic service, could be tider but seen lot worst especially around London. Food OK.

They didnt give me my drinks and didn’t put 3 of my chips

Must be the worse KFC I've ever ordered from. Dirty, overcooked, lack of mayonnaise and the wraps were shredded. Avoid! This wasn't a one off. This has been on every occasion!

Had missing items for my son's meal deal!!!

didn't get my 1 ltr bottle of drink either and food was Luke warm

Driver was at the restaurant over 50 minutes waiting for our order amd it was still cold when we got it

Was given someone else's order. Rang the restaurant for 10 straight minutes with no answer. All I could do was report it to Just Eat who'll probably take five days to answer.

Best KFC delivery Ive had in ages was piping hot!

My order was missing the regular popcorn chicken. Tried to call but no one answered

no apologies they just kept changing the ETA which eventually was over 2 hours after a 6.30pm order.

no gravy with order and food cold only 2 miles from shop