KFC Northampton - Alexander Terrace in Northampton

Dear KFC Customer Service, I am writing to express my extreme disappointment with the quality of the food I received from your Kingsthorpe, Northampton location. On my recent visit, I ordered two buckets of KFC wings, only to be served a product that was not just unsatisfactory, but completely unacceptable. The wings were burnt to the point of being beyond edible, with parts that were blackened from within. They also had a foul odor and tasted rotten. It was immediately clear that the food had not been properly cooked or stored. I attempted to raise my concern with the staff member at the counter, but their response was both unhelpful and rude. I was told that “this is what is received in the shop” and that they couldn’t do anything about it. This is simply not an acceptable response, especially when the product is clearly substandard and unsafe to eat. After taking a few bites, I felt physically unwell, which only compounded my frustration. I have attached pictures of the product for your reference, as they clearly show the burnt and spoiled condition of the wings. I am a regular KFC customer and have always enjoyed your food, but this experience has left me feeling disgusted and disrespected. I kindly request that you look into this matter, address the quality issues at this location, and provide me with a resolution for this incident. Thank you for your attention to this matter. I look forward to your prompt response.

Shocking experience.. service was awful, food was stone cold

not happy with pin number system. May not order again unless it's stopped

A whole meal missing from the order, didnt answer the phone. The fillet burger bread fell apart because it was dry and old. Never use again

Some of the food I ordered was missing

driver was rude at door didn't speak was Holding my food in the air and then took a call and then back to his car with family in it my food is cold and my calsaw taste warm not happy one bit

Rubbish staff, no fries. Hey I m paying money for orders.

Very good this time. Order was spot on and still warm (but not hot). Very fresh tasting exactly when they said it would be delivered.

Ordered from here today via Uber Eats. At the time the food was great. But within a couple of hours my stomach is destroyed and have been sitting on the toilet frequently. This all points to hygiene problems.

This really was the best KFC we have had in a long time. Everything was correct & was still hot when de

delivery person was reluctant to come to the door

Food cold and chicken not the best !!!!!

delived to wrong address and they won't refund because I put the wrong postcode in and they are rubbish company so stick it up your A☆☆ and I hope your company falls apart lol 😆

Received all of my order without any items damaged It was hot and very tasty Thank you kindly 🙏🌟🌟🌟🙏

Food was over cooked and delivery guy was rude.

it was good, delivered in time and all there

Kept moving the delivery time back 20 mins took over an hour in the end then turned up stone cold. The only warm item was the drinks.

food was awful.soggy brown chicken full of grease.chips all in box together luke warm and soggy.hot wings left over from lunch by look of them.waste of £40

Wrong delivery. He goes to you and sort it out

Nice quick delivery, food still hot 👍🏼

half the order was missing drink wings, popcorn chicken, Corn cobs were squashed worst order yet.

i ordered two 4 piece boneless meals and 2 pieces chicken on a bone?

drink missing off menu always forgetting things off order but never forget to charge and never answer the phone

Box meal came without chips. Chicken was soggy with no seasoning at all. This was my always go to takeaway but was the worst ever. So disappointed 😞

always something missing off order drink this time

so expensive for what it is. half the food was missing too

Food was cold, and over cooked

Food was not cold and drinks were in same bag as food which made food cold and drinks hot not great.

Ordered 2 box meals, only got sent 1. 2 weeks in a row they have got my order wrong!

Get again the drink was missing, asked the driver who said it was in the bag when it definitely wasn't!!

Cold food and bottle of fizzy pop exploding when opened

Disgusting and was not freshly cooked tasted like it was from dinner time

Got my order completely wrong absolutely shocking

Chicken was cold chips were stale

Very rude staff, I complained, then 12hrs later upset stomach what did they do to my food??

Ordered a meal - but never received the chips!!!

Great service ,Food and delivery 👏

Had 3 chicken mini I fillets that where so thin the batter was actually thicker. At over £5 as well I won't be going back.

This is the second time I have made an order from this KFC and the gravy was not delivered!

Food was awful and items missing

I’m quite unhappy with the Order He made me walk like for 1/2 a kilometre to get the delivery

Some of my order is missing tried to ring kfc but they don’t answer phone

Very rude staff, chicken burger was so salted what is not normal. I approached the cashier and asked for a menu, to which the woman in glasses refused to give it to me. then they showed the menu on the screens, but I can't see far because I have bad eyesight. I am shocked at the service, how can you look me in the eye and laugh at the fact that I can't see. I definitely do not recommend families with children to come here, because they laughed when looking into the customer's eyes. I will definitely file a complaint everywhere I can, send out a lot of tests. people are discriminated against here and they make fun of you stupidly. I am shocked how something like this is allowed in the 21st century.

Didnt arrive but said it did and i was still charged. Had to re-order

Absolutely disgusting food. The wings were dry and disgusting and you could tell they were old. The buns for the burgers were stale. When I tried to call the restaurant they wouldn’t answer the phone

4 Fries missing and no answer from restaurant .

The delivery man was very polite and courteous. It was only when I began eating to find my chicken was very very dry. It’s like it had been sat under the heat lamp all afternoon. Never had this problem before from this particular restaurant but it’s very disappointing as it was only the Hot Wings that were moist and edible.

My favourite menus. Lovely environment

The food was were acceptable. As for the servers, I waited at the counter for a while while people were walking past me and just ignoring me. The atmosphere was nonchalant

Food really cold and tiny portion of chips

Chips and chicken are tasteless, just horrible 😫 wont go there again.

I never received my order, even though it says delivered

The driver was late and insulted me upon delivering my food in front of all my colleagues who weren’t pleased with his terrible behaviour. Would give 0 stars if the option was there.

Luke warm chips and dry chicken! How is this possible when it’s coming from a only a mile away!!?

Everything was amazing! The hot wings were abit small but tastyyyyyy 😋

I have not received my order.

My order never delivered and it is showing already delivered. There is no contact details.

we haven't had a delivery of any food

Wings are too small and only flour crust no meat on bones

Enjoyed the bbq burger very tasty

Some of the order was wrong. Asked for corn on the cob received Gravy instead. Please ensure the order is correct or at least have the decency to tell us you are sending a substitute. This isn’t the first time this has happened.

the food was just left outside on the door and the delivery person never pressed the door bell l only realised it was delivered when I checked the app for update

Paid for a bottle of fantastic but never recieved it

for some reason the delivery address on my app was used for another address while I was at work and the driver was fantastic and delivered it to the correct address once we had a conversation on the phone and the food was still hot enough to eat! 10 out of 10 for that driver

Spent £25 on a meal and no chips!!! Got a mighty bucket for one and half of it is missing and a 3 peace with no whips for any of them. I spent £25 on this and I have tried calling 3 times no answer

Chicken was incredibly dry - like it'd been fried either last night or at the very least - this morning

Originally was due to arrive at 4:45pm. Delivered 5:35pm. Food was cold.

Can’t even answer a phone how do you expect to trust them to cook chicken

Pre ordered meal to be delivered for 5.30, food was cold and came in boxes that was ripped not a happy customer

Food arrived hot and was very enjoyable.

Drop off was not at all good. The driver knocked on the door and left the food on the doorstep, having waited all of 5 seconds before driving off before I'd been able to open the door.

You did not deliver my whole order, please refund

First is Rude unprofessional manager Alina that can’t manage workers and leaving bad feedback for own purposes that is not relevant to the people who work for her on purpose . also this store issues that they put massive bags salt in one Bach be careful !!!! Too much salt destroying your all organs specially for under age or elderly people !!! Stay away for this store as far as you can!!! Also recently did again order on Uber and came in with clean bag asking for delivery number but instead got rude ignore from alina manager and also negative feedback again. Delivery drivers stay away from their store !!!! Also they always have water spills on floor and doing nothing but ignoring until someone else will trip over !!! And latest review now is 21/05/2024 and nothing changed and still giving negative feedback for delivery drivers. I hope you go Bankrupt soon 👎

The food is freeze and the fries flufi no crunchy… the chicken very very very salted

Quick delivery and the guy was polite

Gone in been as many time fried it .. as I asked for delivery.. anyway thanks for hard work .

Missing items from my order. Delivery driver said phone shop but shop doesn't answer phone. Shame on you KFC !!

Nice to receive fresh and hot food and a complete order with no errors. Prompt delivery and a pleasant driver. Enjoyable order thank you 😊

not only was the food late and they forgot the extra fries but the food was cold. poor performance and frustrating when you can't actually talk to the idiot that messed up as they never answer the phone. Not Happy!!

I placed an order tonight at the cost of £20.51 which although came on time I'm disappointed as items from my order was missing, namely the regular signature fries and the hot wings. I did not find the 'can we help with anything' helpful as it does not say what to do if items are missing from your order. I did call the branch direct, but nobody answered the phone. If it wasn't so late I would have popped down to the branch to request the missing items which I have paid for !!! Not happy !!!!

Ordered via app..order didn't check in.waited over 35ms for food..food luke warm..chips soggy..waste of money.

Early delivery however just left the food on the floor and ran away to his car

Interesting place history old painting etc

There was no drink when I opened the bag

Food was stone cold, had to heat it up in the microwave. Not impressed

Driver rude and could not find the business took multiple phone calls late delivery missing bottle of drink but got this refunded at the end

Dreadful quality. Ordered a 14 piece bucket of chicken from KFC and received 13 drumsticks and Just 1 breast piece, very poor

Delivery driver was spot on and friendly. Items missing from prefer.

I didnt get my pepsi max which was included in my order .This is second time happening which is really bad

The fries had spilled out into the main bag which was annoying But at least the rice salad didn't

Order was left on doorstep for anyone to take. No notification received that it was out for delivery, no communication from the driver. Complete joke.

Poor service and very small portions compare to other KFC branches.

Nice place if you crave a fried chicken

Food was cold and didn’t get the gravy (got beans instead), the best part is dipping the chicken!

Hot food and very yummy 😋😋😋 Thank you kindly 🙏🌟🙏

Very bad ordered a 6 piece bargain bucket got 6 legs no breast for £ 25 so disgusting not happy

The burger cold and not a zinger, the wings were dry probably sitting around as deliver was very quick. I would like my money back. The food was cold and not what it supposed to be.

Food arrived cold,dry and inedible.

Order was very late , and food was cold .

Food was poor and disappointing . All cold, burger poorly constructed, hash brown burnt. Not the normal standard.