KFC Northampton - Alexander Terrace in Northampton

Missing fries. Had to drive to the restaurant … wasn’t apologetic. Won’t be ordering again. Food was cold by time I got everything! Requested a refund, doubt I’d get it back

Poor food. Burnt chicken. Badly packaged and greasy - despite burnt.

Order never arrived but shown as delivered?? AVOID!!!

Same old story with this store, they seem unable to read an order and put items in a bag, in short, if you want some of your food this is the place go!

My food was cold and very late

The food was cold & very greasy not a very nice meal for myself or my family

food was hot on delivery and tasty

Your food was terrible, I will never

This restaurant consistently forgets items. This is the second time in a row my sides were missing and the 4th time from this restaurant. I had to drive in to complain as last time I complained nothing was done.

100% recommend KFC in Kingsthorpe. delivery driver was super. Food was tasty, fresh and hot. they missed a few items but just eat dealt with it quickly and easily. Thank you Just Eat and KFC Alexander Terrace.

Waited an hour for my food to even be made and when it turned up I had no drink🤷🏻‍♀️ absolutely ridiculous

We ordered a Apple & blackcurrant fruit shoot but it was not put in our delivered food

They kept pushing my order back and it was still cold

my order was supposed to arrive between 19:50-20:03 and it arrived after 32 minutes and it's cold. I will not order from you again.

Horrible, driver took way too long to find our location and wouldn’t listen to us.

Food was cold, driver couldn’t find my house

Dear KFC Customer Service, I am writing to express my extreme disappointment with the quality of the food I received from your Kingsthorpe, Northampton location. On my recent visit, I ordered two buckets of KFC wings, only to be served a product that was not just unsatisfactory, but completely unacceptable. The wings were burnt to the point of being beyond edible, with parts that were blackened from within. They also had a foul odor and tasted rotten. It was immediately clear that the food had not been properly cooked or stored. I attempted to raise my concern with the staff member at the counter, but their response was both unhelpful and rude. I was told that “this is what is received in the shop” and that they couldn’t do anything about it. This is simply not an acceptable response, especially when the product is clearly substandard and unsafe to eat. After taking a few bites, I felt physically unwell, which only compounded my frustration. I have attached pictures of the product for your reference, as they clearly show the burnt and spoiled condition of the wings. I am a regular KFC customer and have always enjoyed your food, but this experience has left me feeling disgusted and disrespected. I kindly request that you look into this matter, address the quality issues at this location, and provide me with a resolution for this incident. Thank you for your attention to this matter. I look forward to your prompt response.

Food was freezing cold,and i ordered 4 cookies for £5.99 and they wrote a note to say they dont have any cookies so they put chicken in instead,they put 3 small bits of chicken......i personally didnt need any more chicken a refund would of been bett

This branch of KFC gets our order wrong literally EVERY TIME. It got so bad that we resorted to actually going in to buy to make sure they got our order correct, and they still got it wrong. It wasn’t even busy at the time either. Seriously, the management need to retrain the staff in here. We’ve now given up even bothering to buy anything from here anymore.

one item missing diet pepie bottle

zinger rice box missing chicken and it's drink!

Food never arrived. Showing as delivered but nothing here.

Shocking experience.. service was awful, food was stone cold

Was okay but some of my food was missing

The food was so dry and crispy

Cold. But we reheated the astromnomicallyoverpriced chips.

this order never arrived at all so don't get how can say was delivered at 19:35 when wasn't delivered at all

very speedy delivery, food was lovely and hot.

If I could give zero stars for cold, late food I would.

food was over an hour late and stone cold. items missing too

pre ordered with a time. food arrived stone cold and 50 mins late.

The chips for the colonel's meal 4 PC was missing

My order has not been delivered

Food arrived late, stone cold and dripping in grease. Totally inedible, £40 down the drain

not happy with pin number system. May not order again unless it's stopped

Some of the food I ordered was missing

A whole meal missing from the order, didnt answer the phone. The fillet burger bread fell apart because it was dry and old. Never use again

Very good this time. Order was spot on and still warm (but not hot). Very fresh tasting exactly when they said it would be delivered.

Rubbish staff, no fries. Hey I m paying money for orders.

driver was rude at door didn't speak was Holding my food in the air and then took a call and then back to his car with family in it my food is cold and my calsaw taste warm not happy one bit

Ordered from here today via Uber Eats. At the time the food was great. But within a couple of hours my stomach is destroyed and have been sitting on the toilet frequently. This all points to hygiene problems.

This really was the best KFC we have had in a long time. Everything was correct & was still hot when de

delivery person was reluctant to come to the door

Food cold and chicken not the best !!!!!

delived to wrong address and they won't refund because I put the wrong postcode in and they are rubbish company so stick it up your A☆☆ and I hope your company falls apart lol 😆

Received all of my order without any items damaged It was hot and very tasty Thank you kindly 🙏🌟🌟🌟🙏

Food was over cooked and delivery guy was rude.

it was good, delivered in time and all there

Kept moving the delivery time back 20 mins took over an hour in the end then turned up stone cold. The only warm item was the drinks.

food was awful.soggy brown chicken full of grease.chips all in box together luke warm and soggy.hot wings left over from lunch by look of them.waste of £40

Wrong delivery. He goes to you and sort it out

i ordered two 4 piece boneless meals and 2 pieces chicken on a bone?

half the order was missing drink wings, popcorn chicken, Corn cobs were squashed worst order yet.

Nice quick delivery, food still hot 👍🏼

always something missing off order drink this time

Box meal came without chips. Chicken was soggy with no seasoning at all. This was my always go to takeaway but was the worst ever. So disappointed 😞

drink missing off menu always forgetting things off order but never forget to charge and never answer the phone

so expensive for what it is. half the food was missing too

Food was not cold and drinks were in same bag as food which made food cold and drinks hot not great.

Food was cold, and over cooked

Ordered 2 box meals, only got sent 1. 2 weeks in a row they have got my order wrong!

Get again the drink was missing, asked the driver who said it was in the bag when it definitely wasn't!!

Cold food and bottle of fizzy pop exploding when opened

Disgusting and was not freshly cooked tasted like it was from dinner time

Got my order completely wrong absolutely shocking

Chicken was cold chips were stale

Very rude staff, I complained, then 12hrs later upset stomach what did they do to my food??

Ordered a meal - but never received the chips!!!

Great service ,Food and delivery 👏

Had 3 chicken mini I fillets that where so thin the batter was actually thicker. At over £5 as well I won't be going back.

This is the second time I have made an order from this KFC and the gravy was not delivered!

Food was awful and items missing

I’m quite unhappy with the Order He made me walk like for 1/2 a kilometre to get the delivery

Some of my order is missing tried to ring kfc but they don’t answer phone

Very rude staff, chicken burger was so salted what is not normal. I approached the cashier and asked for a menu, to which the woman in glasses refused to give it to me. then they showed the menu on the screens, but I can't see far because I have bad eyesight. I am shocked at the service, how can you look me in the eye and laugh at the fact that I can't see. I definitely do not recommend families with children to come here, because they laughed when looking into the customer's eyes. I will definitely file a complaint everywhere I can, send out a lot of tests. people are discriminated against here and they make fun of you stupidly. I am shocked how something like this is allowed in the 21st century.

Didnt arrive but said it did and i was still charged. Had to re-order

Absolutely disgusting food. The wings were dry and disgusting and you could tell they were old. The buns for the burgers were stale. When I tried to call the restaurant they wouldn’t answer the phone

4 Fries missing and no answer from restaurant .

The delivery man was very polite and courteous. It was only when I began eating to find my chicken was very very dry. It’s like it had been sat under the heat lamp all afternoon. Never had this problem before from this particular restaurant but it’s very disappointing as it was only the Hot Wings that were moist and edible.

The food was were acceptable. As for the servers, I waited at the counter for a while while people were walking past me and just ignoring me. The atmosphere was nonchalant

My favourite menus. Lovely environment

Food really cold and tiny portion of chips

Chips and chicken are tasteless, just horrible 😫 wont go there again.

The driver was late and insulted me upon delivering my food in front of all my colleagues who weren’t pleased with his terrible behaviour. Would give 0 stars if the option was there.

I never received my order, even though it says delivered

Luke warm chips and dry chicken! How is this possible when it’s coming from a only a mile away!!?

Everything was amazing! The hot wings were abit small but tastyyyyyy 😋

I have not received my order.

My order never delivered and it is showing already delivered. There is no contact details.

we haven't had a delivery of any food

Wings are too small and only flour crust no meat on bones

Enjoyed the bbq burger very tasty

Some of the order was wrong. Asked for corn on the cob received Gravy instead. Please ensure the order is correct or at least have the decency to tell us you are sending a substitute. This isn’t the first time this has happened.

the food was just left outside on the door and the delivery person never pressed the door bell l only realised it was delivered when I checked the app for update

Paid for a bottle of fantastic but never recieved it

for some reason the delivery address on my app was used for another address while I was at work and the driver was fantastic and delivered it to the correct address once we had a conversation on the phone and the food was still hot enough to eat! 10 out of 10 for that driver

Spent £25 on a meal and no chips!!! Got a mighty bucket for one and half of it is missing and a 3 peace with no whips for any of them. I spent £25 on this and I have tried calling 3 times no answer

Chicken was incredibly dry - like it'd been fried either last night or at the very least - this morning

Originally was due to arrive at 4:45pm. Delivered 5:35pm. Food was cold.

Can’t even answer a phone how do you expect to trust them to cook chicken