Pepe's in Northampton

Brilliant food, needs to be cheaper though or else would be having it more regularly

They don’t even pick up the calls I order online to give any instructions.

Service is a bit slow but everything else is really good

I always order food there with same instructions but staff kept forgeting every time, when asked to double check they keep telling me same excuse they have made it carefully… very disappointed… if you can’t make soecifically just tell me straight away I can find food somewhere else…

I have ordered half peri peri chicken and chicken rice. Chicken with rice was really good but peri peri is not cooked properly. I waited almost 30 min for the order and once I reach home and see the chicken is not done properly. Please be careful next time when you do the chicken.

Bad Time at Pepe's Piri Piri in Northampton Today, on March 16, 2024, I had a really bad experience at Pepe's Piri Piri in Northampton, a place I've been to many times before. Even though I got there before they were supposed to close at 11:00 PM, at 10:45 PM, the person taking orders was rude to me. Instead of being nice, they just said the restaurant was closed. I felt embarrassed and let down by how they treated me. It's sad to have such a bad experience, especially when I used to like the food at Pepe's Piri Piri. Today's visit made me think differently about the restaurant, and I might not go back because of the bad customer service.

The food was excellent and not and not covered in Greece.

Very rude and unprofessional staff

Food was amazing staff was nice

Just had food from pepes wellingborough Road and we have ordered about 56 pounds worth ..everything was OK except one issue we asked specifically to add paneer in the rice box I was serving to my family then I realised there was no paneer in with the rice so I called them and this is the reply they came up with, they said they've given me the chicken and rice paneer which I said they didn't but then someone else said we have checked the cctv camera that he put the paneer in by himself. So wanted to show you that we have ordered chicken and rice with paneer (hot) and they have given us EXTRA hot box so what does that tell you? Instead of apologising he was rude and I asked for the manager he said he was the manager (Mustafa) so you can see the box has extra hot and the receipt has hot written.

These guys just stare at you when you’re waiting to order. They don’t come serve you only stare at you and you have to raise your voice and complain before you get served

Missing spicy rice from my order I called restaurant.They refused to send and told me to wait if they have delivery on same post code they will send. Very disappointing.

Rude front of house staff member!

Ridicules behaviour of staff all unprofessional food is not as it should be , they charge you for mayo and chill food is alredy expansive we had a combo meal for 3 ppl they served only 1 mayo and 1 chilli for 3 ppl serving when we ask for another sos they staterd misbehaving.

A good place to have some street foods, like Chicken peri peri, Rice, Fried Chicken,Burger, Rolls etc. Eat in or take away.

I just wish one day Pepe’s Northampton branch don’t let me down. They mess up somehow on every single time, without miss. Any other branch you go to, you will be impress, I his branch can never put their act together. This time I was given all burnt chicken. If for any reason, it got burnt, fair enough. Don’t flipping give it to your customers, make them fresh. Just got home with my food and found burnt food. Probably they were too busy having discussions among themselves.

Very bad customer service, heard the order wrong and wanted to charge us 30p for peri peri salt , will never come back , very rude guy on Till , 31/12/2023 order no B-4 time 3pm

I like the food, but the service was disappointing. The person serving was impolite and declined my request to change the drink from a disposable glass to a can, stating that it was already done, and couldn't be altered. When I inquired about how to manage the drink without spilling it during takeaway, he casually suggested, "Just grab it in your hand."

I've just ordered from Just Eat.I didn't get my food and 35£

Worst service ever. They wont even give u food even when they say they close at 11. The guy in the front is rude as hell. Never recommend anymore even if the food is gud

Server got me the wrong drink. I told him that it was wrong but he just walked backwards and said that it's not a mistake?

more than 2hr to get my food ordered at 1pm on a Wednesday, I called twice about it and the lady on the phone was rude dismissive of the wait and was talking to other people during it as if we're not important, when it arrived it was cold and dry, the guy still made us pay half for what reason? could've gone to mcdonald's got an order and got home in a quarter the time i waited for this cold sloppy food. driver was rude as well. argued with me for the 10p extra to make the price half would give negative stars if i could

I have ordered beef burgers for collection after having it these burgers are smaller in size and cold. Are we paying for more than 7£ for this sort of burger. Totally rubbish.

Waited over half an hour for a chicken burger. There was only one other customer in the shop. Burger was OK but not worth the wait.

Food is really poor compared to rios which is across the road. Their chicken and rice is so much blander and they're stingey with peri peri salt. The staff are also so rude. Rang to make an order to collect and he just said no it's too late and hung up on me even though it was an hour before close. I only wanted to pre-order cos first time I tried this place they took 20 minutes for my order. Will never give them any business again!

I could have been give ZERO if there is a option. First of all the guy who took our order is very rude & we got the rice which has no flavour and chicken quantity was not as same as before. I just simply say avoid this place as they don’t care about customer. I am requesting the franchise OWNER to look into it and train your employee how to treat/great a customer. Shame on you (the person who served us).

Food was ok . Customs Service wasn’t good also they charge for mayo dips aswell Rather not to go again food is expensive already and they charge for dips aswell

Good food, reasonably priced. Clean restraunt.

The staff is so rude it's shocking. Ordered 2 portions of wings (which I ordered before numerous times) and after 5 mins they told me that they don't have any left and I need to choose something else of the menu. I told them that I wanted a refund as there was nothing else I liked. After that the women comes back and says that they 'found' exactly 2 portions of wings, but in reality they pulled out a whole tray full of wings! So it leaves me wonder, could they not bother to make the wings?!?

Service was extremely poor the last two times I’ve been here. Used to love Pepe’s but recently food has been poor quality and the service of staff here is ridiculously bad. They need to learn how to speak to customers better and deliver good food. Won’t be coming back here again!

Very bad test, poor quality food and even not cooked well I found in northampton, very bad costomer service, I called to the store for concern regarding food and missing items, member who received call he said I'm the manager but he don't know how to deal with the costomer also he been very impolite, when I order for delivery he said come and collect, he even don't have simple common sense when I order for delivery why should I have to go and collect missing items. Pepe's perinperi very good other area but this store found very bad service. (minus)-10/10

It is good ordered few occasions have been back hence ye it's good the spicy rice is a big no taste like plain rice with a sprinkle of chilli powder had it 2 times no love for the rice but the rest is good commercial style but decent

Got Gourmet burger meal and a Rice box. Burger was very nice, but hardly any chips in meal, and Rice box had nowhere near the amount of chicken pieces as normal. Phoned up, was told 'thats the standard amount given' ??

Miserable staff, more cheerful in a graveyard, they charge you extra for sauces and dont give any with meal, very poor customer service.

Place nice and clean service ( young woman) very polite felt l was waiting a long while though

30 minuts waiting - although we were the only ones in there. I asked if they can make meal not hot - they told ke yes. But it was hot 🌶️🌶️, and the guy was confirming me, that it just seems to me like that. The food wasn't really good. Not surprised they are empty

Very very rude staff, no cleanliness, no hand soap in toilet, wet floor from where my child slipped but they were not bothered. We paid for ketchup sachet which was a big shame after spending almost £70. Chicken was no doubt fresh and tasty but chips were hard and dry. Don’t recommend this place to anyone

The food is nice but just to let everyone know and avoid disappointment, THEY CLOSE AT 10:30 NOT AT 11:00. Shop maybe open but the they switch off grill and start cleaning at 10:30.

I was in area area stopped for some food arrived at 22:25 was told the takeaway is closed and they have switched the grills off opening times on the website and on the door says open till 23:00 how can they close before the closing time

Me and my daughter and my ex every by far best food in Northampton 5 ⭐

Tasty peri peri chicken at affordable cost. Food quality seems to be consistent with other Pepe's. Wraps and quesadillas are always underfilled, reflected by their cost.

Since we began eating in and buying to take away 18 months ago, we have had a great experience eating food from this restaurant. We moved to Northampton from Watford, and were familiar with Pepe's menu. The quality of the food and service at the Welly Rd location surpasses that of the branches in Watford. The staff is friendly and helpful. We look forward to many years of custom.

Food is good but nothing special. Service is the same as above but the time it takes from a walk in order to receiving your food is a joke. 30 minutes is not fast food. The place was empty but Just Eat and Uber Eats delivery agents were busy.

Delicious food. Polite customer service. Well done guys!

Excellent quality food served lovely and hot. Ordered one meal plus the chicken strips and it was too much for two of us so great value for money.

Great food - glad we’ve got a pepes in Northampton!

Best peri peri chain, been here many times always very tasty

All five stars for their chicken wrap & chicken rice. Value for money

Absolutely disgusting service! We were loyal costumers and came when it first opened. The person at the till is giving everyone 2 sauces per meal and only giving us 1. We told him that this is unacceptable as the food is now £7 when it once was £5 and now way less food! Absolutely disgusting. You get ripped of.

Loved the spicy chicken and their chips was not salty. Hope to try the rice soon.

Best peri peri in town. It's very tasty and delicious.

Ther is 5 people and we wait 35 min for meal . Costomer service down need big changes for this place .

Lovely staff good service. I had chicken & rice and the chicken was perfect

Been sitting here for 20 minutes not busy 4 tables need cleaning then get my order wrong 1 star is being very generous

Food is hot and tasty. Chicken was so tender and juicy, people serving are friendly especially Nazim who took order.. overall dining experience is nice😊

Nazim Abdullah and his team provided us a fantastic service, especially Nazim, he was very friendly and served with smile and an exemplary behaviour. Food was very very tasty. We went as family including my parents and my kids. All of us loved the food, the environment, the service. May Allah bless them all.

....my daugther fell in love with their Piri piri fries,.... if you like it spicy-you like pepe's

This is the best place to eat. I enjoyed the food here. Lovely customer service. My fav dishes are pepes hot wings and Chicken n Rice .

Food is good ,portion size for large fries with a meal is a joke and I also find the staff quite rude and annoying

Nuzret is a sweet and polite girl. Every time i see her it made my day

Nuzret is a lovely a girl, she loves me and I really like her too.. she’s very professional kind and welcoming :))

ONLY GO THERE IF YOU HAVE LOTS OF TIME ON YOUR HANDS!!! I have regretted going there for 3rd and final time. Each time, its taken an eternity to get the food. The service is very slow. On each occasion, the wait was over 35 mins. Apparently its all fresh. Frankly, its average fried chicken which dodesn't take this long to make!!

Great when they get it right but a bit hit and miss. Had stale chips, overcooked chicken before. Service not great. Really nice when they do cook the food well though. Please ask if people need thr plastic cutlery, to cut down on plastic waste.

I've lived in Northampton for 4 years now and this is the best chicken I've ever had. The whole team were extremely friendly especially Nusrat who went above and beyond. I couldn't recommend this place more and recommended getting the chicken burrito.

Great food 😋 go often to pepe's often for the chicken .it's must go place if are in the area.food is consistently good -service can be hit and miss however overall will recommend.

Tasty food, excellent service. Best peri peri in Northampton by a mile.

The food is really good. Would recommend the Peri Peri XL Burger and the Chicken N Rice Box. The reason for the low rating is due to the food being too expensive and the staff being incompetent. I have yet to have an order be served correctly (usually the wrong level of spice), the staff leave the till unmanned for a prolonged periods of time and the last time I dined a homeless man wondered in and started harassing customers. The staff did nothing and left it to a patron (me) to dismiss the homeless man. That was most definitely a staff members responsibility to address. --- Food - 5/5 Price - 2/5 Service - 2/5 Overall - 6/10

Really enjoying that pepes is back in town food is always great from here

Best chicken 🍗🍗 ever 😋. My food🍗🍗 was served on time and best service 👍🏽🥇

Freshly cooked so bit of a wait, but was good

Had the best experience and enjoyed every bite of their yummy food with my family we named this take away on top of our list since we had it kids also love eating from their menu best take away in town

lovely food and customer service, especially enjoyed the chicken and rice box!! the cashier Nuzrat was a pleasure to talk to :)

Best place to eat in Northampton Must try ,,Paneer rice Box,, 🤤🤤🤤 Staff super friendly!! Especially girls!! 🤩🤩🤩 ⭐️⭐️⭐️⭐️⭐️

Very tasty... little bit on expensive side for chicken shop but food was nice and served relatively quick.

Best chicken and rice ,perfectly cooked

Awsome food!!!! Friendly staff!!! Nice ambience

the food and customer service is top notch

Very good food staff were very helpful and nice would deffo recommend

Excellent customer service the lady with the glasses is really friendly and cheerful. The toilets are ALWAYS clean. The food is outstanding!!!!

Best chicken Iv had in Northampton, would recommend.

I ordered Hot chicken rice and Peri fries the chicken was amazing 😍 the flavor was too yummy and was very wonderful and fries were hot. They served me very nicely. Place was very cleaned and there are allot of choices in the menu I got and I am planning to visit the place very soon.Another thing which I like is,they have a very big and furnished sitin facility so you can go with your family and friends as well.

Their food and hygiene rating is a 2!

Food was really delicious and service was immaculate would definitely recommend!

Awesome place, friendly staff & delicious food!

Food is yummy….staff are nice….the place is always clean.

i really enjoyed the food from this place the food was really good the staff was really nice and the food was done really quick. i recommend 100%

Excellent and delicious food😍 Extra hot and mango well recommended by saj Definitely recommend. you should definitely try it. Get your taste buds on fire

Best grilled food ever!!!! The staff are friendly…and the lady that served me was so helpful. The Place is always nice and clean which is one of the best things.

I ordered the chicken platter with fries it was delicious. The service was good as they served me food on time and were lovely as a person. I would definitely recommend this place and will be coming here very often.

Good customer service Friendly staff Nice food

Good service The food was tasty Definitely will be coming here again The prices are alright for the food.

I order many times at pepe's Northampton. And every time i satisfied of there food and service ❤️.Keep it up 👏

Ordered xl burger hot and mango with peri peri fries, really nice and hot got my taste buds going again will definitely be ordering again 10/10 for food and service with a smile. Would definitely recommend this place to family and friends

i went back again before they got the order right.... seriously can u not determine tht I don't want peri fries but yet u charge me fo peri and garlic sauce....2nd time I only get 1 piece of chicken and 19 fries without peri salt on..ended up getting a subway from across the road thats after the manager helped.. just saying check your orders before u leave and make sure the person taking your order repeats/understands wht you ordered. Original order was half chicken (lemon and herb) with plain fries and a 7up. Paid £10 for 1 piece of chicken and 19 fries . To be honest

Staff were generally uninterested and had no enthusiasm. My first experience and the chicken was good and hot was hot which I liked. The fries were unsalted and no salt was provided

Not a great taste compared with others around. Not an expert but the chicken has been boiled first . So never order again.

Terrible customer service, chicken had no flavour and over priced, we’ll be going back to Rios.

The woman who serves wants sacking disgusting attitude towards myself and my family

I ordered Pepes family platter from Uber Eats , Portion size was good! But the chicken taste more like grill masala chicken, taste is no way near to original peri peri chicken. Garlic sauce was too runny looks like they put more water and forgot to put garlic in it. I wont be ordering again!

Horrible service, absolute waste of time - after waiting for 70mins plus when we called for the delivery update they told us that they are not doing delivery today… no courtesy to msg or call to inform us — Absolutely rude staff.