Sapranos Kebabs in Northampton

Absolutely shocking service. Waitress put through starter wrong, then supervisor made out like it was my fault because the menu had changed and I hadn’t specified the size of the garlic bread we wanted- umm maybe the waitress should have asked. Mains came out, one carbonara was very chewy chicken, spat out most of the 6 mouthfuls eaten. On asking supervisor to take it off the bill, she stated it could be replaced without the chicken or would take half off the meal as she had already eaten it. On speaking to another supervisor she stated no manager on site, although I knew the manager was I know who the manager is. She was stood at the food deck speaking to her. On the supervisors return to me after speaking to the said manager she told me she could take my details and the manager would investigate it when in, all whilst I was watching her. I asked how exactly they would investigate the meal when it had already been taken away and put in a bin, TOMORROW!! Bill comes out and both garlic breads on the bill and two lots of cheese charged. Small discount taken off not totalling the full garlic breads. I again asked for them to sort the bill for the messed up garlic breads as wrong. They still refused to take off the carbonara as 6 mouthfuls had been eaten! On speaking to the first supervisor, I told her the service was rubbish, you shouldn’t pay for something when it’s horrid and she rolled her eyes at me. I also told her I knew the manager was there and I don’t like being lied too! The second supervisor had told me both of them were supervisors but then dated she couldn’t go against what the other one had said as she was higher than her position. Also a lie! both of them were tripping over each others lies. I will never ever go back to Frankie & Bennys which is a shame as we love it there and got here often! One supervisor very rude lady with red/black hair. Other supervisor very small lady- don’t lie to someone’s face when they can see wit their own eyes and know exactly that your lying to them! absolutely crap service and a complete waste of £61.00.

I had orderd fries it took him 15 mins just to make fries and the man was eating his food whiles making other peoples food and without washing his hands when I received the fries I told him it’s cold and soggy he did nothing about it I took a taste and it was absolutely disgusting the oil was old and I asked him for a refund he told me go get out and not come back again

The food was delishhh…..recommend for birthday Meals the pizzas were so good 😍😍 staff were really friendly and helpful x

An anniversary meal and chose what WAS a great restaurant The text sent the dat before stating that had to reply with name number and time of booking made over a week ago as it would not be confirmed till this detail was given. Welcome was not what had previously experienced there and not given a great table. Had to ask one of the four waitresses if we could order a drink 10 minutes after being sat down - wouldn’t have minded but there were only 3 other tables occupied. Ordered starter without ‘peppers’ I had to explain to the waitress what peppers were as in “bell peppers, the green, red, yellow, orange ones- bit worrying really was not asked if we had any allergies which was surprising as this is a repeated question you’re asked nowadays. After and hour of arriving for our reservation, ordering and finishing our starter the main came. My wife ordered smoked salmon and pasta, what arrived was cooked salmon in the pasta not smoked a totally different taste and flavour. I asked to check the menu and smoked was stated, we explained this to who appeared to be the head waitress, who could not comprehend the difference in cooked or smoked, no apology or explanation was given and we were only asked to reselect, lasagna was asked for. I had ordered and had a lovely veal Milanese, with salad, which I finished, my wife asked that hers now be cancelled as would not want to eat on her own as I was finished, minutes later a lasagne arrived this was duly returned and the bill asked for. Very unprofessional No apology Poor service A total and unfortunate change and a restaurant I will not voluntarily go to again Times are a changing and this is a shamefully wrong direction

We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.