Gallone's Ice Cream Parlours in Northampton

We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.

Lovely Jenna served us today very helpful and great service thank you 😊

Considered buying ice-creams from the Gallones Ice-cream van at Abington Park this afternoon until I got closer to the hatch area. Absolutely disgusted with the amount of dirt / debris / sauces / nuts etc.... that was everywhere. The two young girls lacked presentation, hygiene standards and customer service. They were too busy opening up tubs of ice-creams and eating them in front of a big queue of customers whilst texting. Seriously stopped in my tracks after seeing this! They looked grubby and uninterested in serving customers professionally. Will stick to using the Mario's Ice-cream van next door going forward which is always clean / well presented and the staff are very considerate / careful in handling products to prevent cross-contamination for my sons peanut allergy. They ensure their van is clean and they always wear gloves when his allergy is mentioned. Plus the staff at Marios are a million times better than what I've seen at Gallones today! I haven't tried any of the Galones Parlours so can't comment on how they operate.

Every table was dirty , no effort to clean by staff who were standing around idly with no customers. Noticed seats etc were also dirty. Seems everything needs a deep clean. Disappointing first ever visit. Wouldn’t return.

As usual we made our monthly trip to Gallones at Kingsthorpe. The young female staff were very helpful and served us promptly and politely. However, we were very disappointed to see the freezer depleted with very few flavours. You advertise over 50 different flavours! Not sure the last time that happened. I was previously informed that the factory only make ice cream on certain days of the week, hence limited flavours for us to purchase. False advertising!! Maybe it’s time to update your information about flavours you only make certain times of the year.

Plenty of ice cream and good price , fast melting, taste not as good as I would expect from nice looking

The last two weeks on visiting the van for ice-cream in Abington park the counters could do with cleaning down especially the one at the serving hatch and don't think it's hygienic to be served ice-cream by someone wearing their coat that wasn't clean.

What a special little treat! Sunshine day... Lovely atmosphere and polite smiley lady serving us. Highly recommend Thankyou

Delicious ice cream with plenty of flavours. Good value for money as you get one topping, sauce, whipped cream and a wafer included in the price. You can also take tubs away for your freezer at home. Love going to visit!

The ice cream is just delicious! Lovely staff and lovely range of ice cream. The parlour needs a bit of care and TLC as it’s looking a bit rundown but don’t let that put you off having the ice cream!!

The ice cream is really nice and you can create your flavour, with the different toppings they have. Which makes it unique. However,the place is small and mostly packed. We usually have to wait some minutes,most time we go there before getting seats. I guess it shows their ice cream is pretty good. They have nice shakes too. Overall,the ice cream is bliss! Worth every penny.

Great service and product. Lovely icecream parlour. Very worth a visit if in the Kingsthorpe Welford Road area of town.

Only popped in to buy Bubble Gum ice-cream sauce. The parlour was clean and bright. The staff were very patient with a difficult customer in front of me and could not be faulted for their service. The icecream on sale looked amazing

Went here with grandchildren. They absolutely loved it. Delicious ice-cream.

Nice but very little ice cream parlour. Always seems to be busy. Absoliutely shocked by the cost. It's astronomical for what you get. Son was happy though.

Stopped off in Towcester for Gallones vanilla ice cream! Have they changed the recipe? Certainly not as nice as it used to be! Have messaged them to find out but no answer 🥴

Very unhappy brought feast ice cream for my daughter from the ice cream van down Harlestone firs which she ate to find out afterwards it was 4 months past best before date, the young girl was very helpful and gave me the managers phone number and after speaking to him and him saying he’d call back have had no call back from him over 2 weeks ago. Very poor customer service

Lovely ice cream parlour, very nice and friendly staff, amazing choice of ice cream and great sundaes!

Lovely place to go for a sweet treat with generous pancakes and waffles with delicious icecream.

Impressive range of flavours with a delicious taste!

Fantastic array of icecream flavours, the ones I tasted were lovely. Service was really friendly, we enjoyed getting to know more about the icecream flavours and the family who run it.

Ice cream here is terrible. If you've ever made ice cream at home or know what actual ice cream is supposed to taste like, you'll be disappointed. We sent the maltesers ice cream back, flavour was fruity, texture was a bit mousse-y. The woman behind the counter didn't seem phased and tucked into the ice cream as if she didn't believe us. She too verified it wasn't great and replaced it, without apology. We asked for vanilla after that as a replacement. Still just artificial tasting ice cream. No better than the £1 tubs of frozen white matter in the supermarket. It was all just a bit lacklustre.

Great ice cream parlour with helpful staff, delicious flavours and plenty of options! Fab.

It was amazing staff were good food was great recommend going there there was a hair though

I grew up eating Gallone's ice cream as a child I would wait in eager anticipation for their ice cream van to appear in my street and I would have one of their cornets. The ice cream parlour is an added bonus with a great range of flavours and you can buy tubs to take home. Gallone's ice cream is the best so go to the parlour and have one yummy 😋

Its nice, but not great, texture a bit crystallised they lack flavour. definitely not bad, but iv had much better

Good coffee and great ice cream. I loved this place, staff are smiley and welcoming . I did not feel ripped off in the slightest, everything is priced perfectly and gorgeous, even the little sugar sachets.

I am lactose intolerant and was able to choose from 3 different flavoured ice creams which were all delirious or could have had fruit sorbets

Visited a Gallones van in the park. Very disappointed. Not because the prices have increased by a ridiculous amount, but because of the servers. Two teenagers with, it seemed, absolutely no training regarding cleanliness and health. No masks, no hand wash, handling cash and food with no precautions whatsoever. Covid safe? There were not even the most basic health measures in place. Gallone management, you are - or at least were - better than this.

Lovely and clean. Great variety of flavours to suit every taste and generation. Staff always friendly. A real indulgence and pleasure. Came home with a few tubs for the freezer too.

Kids loved the party, I got to have a quiet ice cream and coffee

Zero taste or texture...even their peanut butter flavour was disappointing and that's hard to get wrong! Don't bother. Noel's is the best but even supermarkets own can beat Gallones 😳

Ice cream very nice and topping option very good. But just seemed very messy and bit unloved.

Love taking my kids here for an after school treat. Prepare to overdose on sugar!!!!!

Awesome experience and amazing ice cream

Wow - proper ice cream - jaffa cake is my favourite

Love this place. Plenty of flavours of ice-cream available. Parking is a bit tight.

If you like ice cream, try this place.

Lovely desserts and staff really friendly highly recommend

Great selection of flavours available, some new ones since my last visit - they’re a bit like Willy Wonka, always trying new ideas. Thoroughly enjoyed my sundae.

Great time had by all. Ice creams and waffles are delicious

Lovely staff. Ice-cream is amazing 👏

Fantastic choices of ice-cream and toppings lots of choices

A nice, clean place. Friendly staff. So much to chose from - lots of flavours of ice cream, and different sundaes, as well as drinks. 😁

The best Ice cream ever and the best waffles

Lovely ice cream and definatly good value for price been going there for years taste hasn't changed for as long as i can remember very talkative staff very friendly with adults and children

Great service and very affordable kids loved it.

The children went to a friend's party here.They all got to make their own ice cream in the private party room which they enjoyed very much.

Came here with my family for the first time and omg was it amazing! The food was delicious and there were so many ice cream flavours to choose from!! The only negative was that when were were in the queue to order, it took a while for us to be served but the food came quickly and it was delicious, it was definitely worth the wait! 10/10, will definitely be coming back!!

Disappointing.... no longer sell any of their lollies unless you want to buy a box of 30.... or the advice was go and find a van ! Err no..... Bought their traditional vanilla which was just as it's always been....perfect. However also bought 1lt of Maple Walnut...... so poor and nothing like it use to be, tasteless sweet cold nothing, a few bits of also taseless walnuts and worst still the icecream was extremely grainy in texture as if the mixture had split when being made.......so so disappointed, thrown 2 thirds away.

Lovely little ice-cream parlour. Family run. Delicious ice cream

Food was delicious, however tables were not cleaned during our visit, and they seemed to have a nest of fly's hoovering around.

Nice ice cream and sauce but when I went you could only have a cone or plastic sundae holder. I wanted one scoop in some kind of recyclable or compostable tub. Fairly quick - would depend on how long the person takes to choose I guess. Cards accepted.

Always enjoy a gallone's, have always taken the children for a treat

Friendly faces, from what you can see!! Good service

Lovely addition to Towcester, however there are zero social distancing procedures in place, tables far too close together, no screens and over populated

Awesome Ice-cream Excellent service

Totally the most awesome ice cream in this country......... You'll never be disappointed with their variations 👌

Just my favourite ice cream. we are lucky to have it within walking distance! so many choices of flavours. many available in tubs too to takeaway. They also deliver and provide a click and collect service.

Good safe visit. Sat outside in the sunshine. Very pleasant and helpful staff.

Top draw, Sundeas a lovely Easter treat.

Me and my friend were out on a walk and fancied an ice cream, we saw the van and grabbed an ice cream. Perfect mix of nostalgia and great service! Thank you GALLONES Northampton !

Very naughty treat indeed.. customer service was top banana. Would highly recommend the visit.

This ice cream is the best in the world I used to love it when steve used to drive the van to our street, we would go to to him even if we only got 50p worth and we would go out twice if he came round twice a day When my pap got ill the only thing he would eat in hospital was this ice cream He died on my birthday In his memory we visit on my birthday every year and have 1 for him I do not eat from any other ice cream vans

Forgot my order like 3 times. Had to ask if my milkshake was coming and realised nobody was making it Ice cream good as always

Hi" there l went to Gallone's icecream parlour in kingsthorpe. So many fantastic icecream flavours " and choice of toppings ' . The icecream parlour was amazing. Shop staff were really friendly and helpful. Gallone's icecream was the best icecream l ever had " absolutely delicious. Really good service there If you anywhere near Northamptonshire give Gallone's icecream parlour a try . Many thanks to all the lovely staff for a great icecream " . Trevor Northampton England.

Lovely little place for the kids and adults alike, really friendly and helpful staff, lots of selection for ice cream and a nice location.

Used the delivery service while in lockdown. Love the knocking on the door then running away leaving 3 boxes of Fab icecream. Thank you and to you all keep safe.

Growing up with Gallone's ice cream I didn't appreciate how good it is. Now I no longer live in Northampton, whenever I come back to visit, it's a must have. The parlour has taken Gallone's to the next level, being able to sit in comfort and eat your ice cream, which you can now order as a sundae or with waffles and in multiple flavours, but personally my favourite is still the original. Definitely worth a visit.

Every icecream you can think of and more!

Really friendly great assortment on the menu

This is my daughter's favourite place to have an ice cream so she won't let me give less than 5 stars. :-) Having said that, it genuinely deserves it. The ice creams are perfect - not too sweet and with well balanced flavours with plenty of options for sauces and toppings. You can even buy tubs to take home!

An absolutely brilliant place to bring the kids and the staff are very friendly.

Gallones ice cream is second to none, we always enjoy ice cream from here. However it has to be a treat as it is very expensive.

If you love ice cream, do not miss this place! Gallones is heaven

Fantastic tour of the factory tonight. Leanne was amazing. So friendly and knowledgeable. 1st Moulton brownies had an amazing time. Thank you so much 😘

An excellent party, with an excellent host (Beth). My daughter and her friends were able to make two different flavours of ice cream and take it home. All the usual party fun and food. Everyone had a great time, thank you.

Great fun visit with a myriad of amazing flavours to choose from

Reasonably priced, very tasty milkshakes. Very friendly and helpful staff, would definitely recommend as a great spot for a sweet treat.

I have grown up eating Gallone's ice cream I wont eat anyone else's it has to be theirs. They do loads of flavours and they do tubs to take home. Gallone's are the best of the best it's a bit more expensive but if you want a decent ice cream this is the place to come.

Great service with frankly amazing flavours of ice-cream. I think my eyes grew as big as my sons.

Great ice cream sundaes, waffles, pancakes & churros right next door to where the ice cream is made

does really delicious ice cream, in sundaes or on cones! I've only been once but will be sure to go back in hot weather.

The ice cream is nice but it doesn't taste the same as the ones you get from the ice cream van, why is that? Prices are reasonable when comparing to other establishments like this but the decor is drab and on our visit nearly every table was dirty. The staff seemed very uninterested, the experience wasn't great being Northampton born Gallones have had a place in my heart since I was a kid so I am hoping I just visited on an off day.

Lovely ,creamy ice creams.Friendly & polite staff.

Delicious ice cream dairy free options too. Fab coffee.

Clean with great service.Loads of flavours

Like everything change comes. Gallones are not what they use to be, new generations have their own ways of doing things and this affects the brand. They do have an ice cream parlor but its quite expensive.

This is perfect for taking my 6 year old daughter to, for a little treat! She loves to choose her Icecream and toppings. We both love the Icecream- there is a great range of flavours.

Really nice place, great choice of ice creams. We will visit again to try the churros, definitely

Wow. Just wow. This ice cream is DELICIOUS! Proper ice cream, like by the seaside. Good selection (though if, like me, you're disappointed by the lack of pistachio flavour, I 100% recommend the peanut butter flavour!). And prices very reasonable. I've ridden by it hundreds of times, and only found out about it from a friend who's local last week. Don't miss this delicious stop!

We dropped by for an after school treat on a Friday and was very disappointed at the cleanliness.we didn't notice initially, but once we ordered and sat down, it was quite obvious the place needs a deep clean. The walls where we sat were adorned with chocolate finger marks and sweet coloured dribbles down the wall. The skirting board was disgusting and needs replacing. The service counter which began behind where we sat was dirty with black dust (behind the coffee syrups). Obviously not included in the cleaning regime.. It was my first visit so I was keen to try the ice cream, it was nice, if a little over priced. £5.25 for 3 scoops of ice cream? . (Make your own mind up). The staff were dissinterested and kept looking at the clock (for home time?). All this compounded by a visit to the toilet to wash my hands only to find No toilet roll and no soap... Oh dear. I did inform the staff of this as other people started to turn up (it was empty when we are arrived, so plenty of time to check the toilets?) I've been recommended to try, as its great for the kids, but based on this visit I will not be returning. Shame, as cleaning isn't hard, it's just laziness of standards.

Had a nice refreshing Knickerbocker and you can pick your own flavoured scoops and toppings. So many different flavours to choose from. Just what you need on a nice sunny day.

A great place and amazing ice cream

If you like ice cream you'll love this place, pick your own flavours, mix n match if your in the area call in treat yourself.

Amazing deserts and a great place.

We took our Boys Brigade Company last Friday to Gallone's for Pancakes and Ice Cream. 15 very excited 5-9 year olds and 4 staff. From the moment we arrived Molly & Emily were fantastic with the boys, they kept them entertained and nothing was too much bother. The evening started off with a colouring competition, followed by making some batter, lessons on how to wrap cutlery and finally how cook a pancake (very hands on). We had a Gluten Free requirement and this was catered for really well with a separate batter and special Ice Cream! The boys came away buzzing with excitement and wanting to go again next week! Thank you so much for such a great evening.

Ice cream & drinks really nice, background music needs attention

Considering we were the only people in there I thought the waiting time for two drinks and a waffle with ice cream was a little excessive hence 4 stars given. That said the mocha was excellent and my son loved the waffles.

Great treat for adults and children