Based on 1.707 opinions finded in 3 websites
Based on 1.707 opinions finded in 3 websites
Nº 109 in 689 in Northampton
Nº 4 of 14 Italian in Northampton
Opinions
We eat here regularly and cannot recommend highly enough. Food is amazing and the welcome is always very warm. Fabulous limoncello.
Lolly . 2024-10-04
MORE AT TripAdvisor
Lots of Gluten Free options so I was excited, but staff did not have much of a clue. Food was OK, but contaminated tonight, so Coeliacs, stay away!
Brewster Hunter . 2024-10-02
MORE AT Google
We visited Sophia's on Fri 27th Sept. The restaurant was a little noisy, mainly due to a large leaving party occupying a large proportion of the restaurant but did not detract from our meal or enjoyment. The food was excellent in its quality, taste, and presentation. We had the goats cheese and gambas to start. Both of us had steak tornado Rossington for the main. Chocolate fondant and tiramisu followed for dessert. The staff were friendly, efficient and ensured the evening flowed nicely despite being busy. We both left fill and content. Would definitely visit again soon.
MoultonMark . 2024-09-30
MORE AT TripAdvisor
Absolutely enjoyable meal, very busy but staff excellent, plenty of time between courses, food really good for the price!
cliff997 . 2024-09-28
MORE AT TripAdvisor
This is the second time l’ve been the food is delicious, the steak was cooked to perfection. Friendly service definitely be back again ❤️
Patricia Dotterill . 2024-09-21
MORE AT Google
Very disappointed, had many good meals over the years, but not going back. Didn’t order dessert and left some of main course. To be avoided.
Dave Cotton . 2024-09-21
MORE AT Google
Ate at this restaurant on a visit to Northampton. We had a lovely meal which was served by very friendly staff. We would recommend this establishment.
June Eslick . 2024-09-08
MORE AT Google
Just eat driver didnt pick up a pizza, owner sorted this quickly after a phone call. Cant fault that. Food was nice aswell. Will order again.
Scott . 2024-09-06
MORE AT Just Eat
Lovely restaurant. Service was fantastic from our young lady who made our evening very enjoyable. Food was delicious. Highly recommend.
Georgia . 2024-08-30
MORE AT Google
Sophia's is our favourite restaurant . My husband and I had a wonderful meal there on a Saturday evening . The staff were friendly and attentive as usual and nothing is ever too much trouble for them :) The atmosphere was vibrant and enjoyable , it was almost full . Our meals were absolutely lovely . Thank you once again Sophia's :)
Janine Webster . 2024-08-25
MORE AT Google
Disappointed The 4.5 stars that accompany the entry for Sophia's in Northampton is, based upon our experience last night, not a true representation. The four of us were celebrating my son's birthday with what we hoped would be a nice meal. The prices are about mid range so we expected food that would better the pub chains etc and be better presented. The menu was certainly ambitious for a small establishment and I think that is the problem. The food we had was ok (wife's main too salty) but there was no love or perzazz. As such it was overpriced. We will not be returning
Keith M . 2024-08-16
MORE AT TripAdvisor
A casual, average dining spot in the centre of Northampton. The food is a bit of a mixed bag; we enjoyed the beef and risotto but the pizza felt below par. However, the staff were friendly and the restaurant was clean. It was also relatively good value for money. The decor is a little tired, and it feel like it’s lacking a little love.
Michelle J . 2024-08-15
MORE AT TripAdvisor
Delicious risotto, frozen boxed pizza which was a shame. Very bland. Crème brûlée was not good, more of a mousse. Shame as a nice little restaurant and we would rather go to an independent rather than a chain.
Becla . 2024-08-13
MORE AT TripAdvisor
Great taste, fresh and pleasant driver!
Gavin . 2024-07-11
MORE AT Just Eat
Hadn't visited for a few years, a bit before it changed hands. Very happy to say that it has lost none of its charm and ambiance. Menu was very good, something for everyone. I decided on the T Bone, medium rare, what a chunk, cooked gorgeously, that was followed by the cheese board, again delicious. Over indulged but when it's this nice ... Will definitely return in the near future, perhaps for smaller portions.......maybe
grumpyNorthampton . 2024-07-05
MORE AT TripAdvisor
This place is absolutely lovely. I came here for my birthday, and the waitress was so welcoming and enthusiastic about giving us all a good experience. The food was absolutely delicious, and the interior was so nice, unique and cosy. Will definitely be coming here again!
Maisie Spence . 2024-07-05
MORE AT Google
What an amazing restaurant. Attended as part of a wedding party (around 50 people) and what an experience. The food was first class and plentiful. Staff were amazing and looked after us all like VIPs. I work in hospitality and this was the best experience I've ever had in a restaurant. Thank you SO much 😍
Glenn H. . 2024-06-21
MORE AT Google
Customer service - great! Food - exceptional. Been here 3 times now, and I'd be happy to eat here every night. Starts with the complimentary breadsticks and garlic mayonnaise which are delectable, and the salmon! Enormous amounts of the actual fish, not a snivelling little amount like you get in so many restaurants. Vegetables are perfect, and also the chocolate fondant... Can't recommend too highly.
Terry Tyler . 2024-06-17
MORE AT TripAdvisor
I was staying with family in Northampton, and having been to Sophia's once before, I was keen to go again. We both had salmon, vegetables and saute potatoes, and it was very nice indeed. The desserts are equally wonderful. The best recommendation I can give the restaurant is to tell you that we decided to go again the following evening!
Julia G . 2024-06-17
MORE AT TripAdvisor
We called in on Friday night , off the reviews on Google. Wow, you weren't wrong , we had an amazing evening, and the food was pretty amazing, too . The staff went above and beyond to help us, and we couldn't praise them enough for attentiveness So we were in Northampton again on the next night , so we went again , same restaurant 2 nights on the trot , Will we return ,of course . It has a very good food range so everyone will be catered for I really can't recommend this restaurant enough . Thank you, Google reviewers out there for recommending this fab restaurant, Bravo
andrew mcdonald . 2024-05-26
MORE AT Google
We went to celebrate my birthday with family which included a toddler and a baby The staff couldn’t have been more accommodating with us all Fantastic food and drink Great service The waitress was amazing Thank you
Cjw47 . 2024-05-22
MORE AT TripAdvisor
We frequent Sophia's often when choosing an Italian. The service has always been excellent. The food, well what can I say, you need to try for yourselves. It's just wonderful. Thank you Sophia's
Grumpy . 2024-05-15
MORE AT Google
Absolutely lovely good food and such lovely staff Would definitely recommend
Antony Noel . 2024-05-09
MORE AT Google
Delicious pizza, very good wine and the nicest host.
Babak Jahedmanesh . 2024-05-07
MORE AT Google
Good choice for a pre theatre dinner
Stuart Percival . 2024-04-30
MORE AT Google
Lasagne was too salty and had far too much cheese taking away the flavour of the sauce. Garlic bread was also too salty
Pauline . 2024-04-16
MORE AT Just Eat
Starter was good my steak was cooked well but the sauce was over reduced and gloopy .
Vanessa Cutler . 2024-04-13
MORE AT Google
Just amazing as always. So tasty and hot food delivered really quickly on a busy night for the restaurant. Lovely to introduce our friends to this fantastic food. Thank you
Sue . 2024-04-07
MORE AT Just Eat
Delicious lasagna, the best ive had from a takeaway ⭐⭐⭐⭐⭐
Shez . 2024-04-05
MORE AT Just Eat
Absolutely delicious, highly recommended.
Mark . 2024-03-30
MORE AT Just Eat
Last time there were issues with delivery but this evening things were perfect. The food was hot and extremely good and tasty. A restaurant experience at home. The salad was exceptional. Thank you. And delivered within 7 minutes of leaving the restaurant.
Sue . 2024-03-29
MORE AT Just Eat
We came on a quiet Wednesday night. The interior is really sweet, very rustic looking and gives off the Mediterranean feel. Service was great, very attentive. Food was good, we got some homemade bread sticks on the house which were lovely, whitebait for starters as it was on the specials, it was nice and then some garlic bread which was good. For main, we had the salmon linguine which was alright, nothing major and the crab spaghetti which was delicious, I do recommend this dish. Lastly we finished with the tiramisu that was really good, tho would have liked some more of the biscuit/sponge in it. Overall, it was good, will come back.
Jennifer Sierra Pendergrast . 2024-03-28
MORE AT Google
What a gem to find in a dump like Northampton. Early Tues eve and busy..for a reason Lovely food. One of best lasagne this side of Rome. Amazing service. Eisha (I think) made a wonderful atmosphere and great service
Angela67 . 2024-03-19
MORE AT TripAdvisor
Very good ambience, family run restaurant with fantastic dishes, Roast Duck with Raspberries and Pears was to die for, Cheesecake Desert was truly delightful. Would recommend thoroughly, great hospitality, great food and well worth the price.
Des Graham . 2024-03-16
MORE AT Google
The atmosphere is amazing here, the food is delicious always and they make changes if you need. Lovely staff and food! Will come again.
Beth Franklin . 2024-03-14
MORE AT Google
Absolutely incredible!!! You get what you pay for 😃new favourite ❤️ top restaurant dining on a delivery! Very rare
Simon . 2024-03-13
MORE AT Just Eat
By far, this was the best meal I've ever had in Northampton. Food was stunning and the service was first class. If your looking for somewhere to eat in town, go here.
Andrew Tomlinson . 2024-03-03
MORE AT Google
First time from Sophia's, great food delivered quickly and with a smile. Thank you 😊👍 we'll be back.
Claire . 2024-02-20
MORE AT Just Eat
If I could sum up my experience at SOPHIA'S in 2 words.. It was delightful and delicious! I would rate it a 5/5. It was our anniversary and we decided on Sophia's. Fortunately we got the reservation. The staff on phone was polite and booking a table was seamless. Ambience: The very first thing that caught our eyes was the homeliness and beauty of this place. It is so weird that although it wasn't extravagant, but still the feeling of this place was pure Joy. Just the right amount of lighting. Also, the wax candle placed at each table really lights up the mood. There are hand made murals done on the wall which gives a real Mediterranean feel. Please keep in mind that If you want a really quiet place, this surely isn't! Since people get really happy and talk their hearts out. So it was definitely not quiet 😂 Food: Food was delicious. I loved the fact that they have kept a small menu but judging by 4 items we had, they pour their hearts out in those. The Garlic Bread was crusty and the melted cheese on the top was delicious. The Arabiata Pasta and Sea bass were cooked to perfection. A must haves for sure! Service: Although I am not completely sure since I didn't have had the chance to ask, but I am pretty sure that it's family run restaurant. The staff was very attentive and quick when we called or needed something. Food took reasonable time as it would have taken to be cooked freshly. Everyone who was serving was smiling and bursting of joy. It was efficient and with care. Overall, I would say it was a delightfully memorable evening for us and I would blindly recommend this place for anyone to visit and try.
Harsh Sharma . 2024-02-11
MORE AT Google
Visiting families in the area and asked them for a recommendation for where to eat on Saturday evening. With Sophia’s getting the most suggestions I went ahead and requested a table online. I got an email back within their confirming my request was booked. We arrived and was greeted with a friendly smile the. shown to our table. Complimentary bread and a wonderful garlic aioli dip We ordered and the food arrive in good time, hot and super delicious. The service was spot on with a limoncello to finish. We will definitely be back when in the area again
L6708KRscottd . 2024-02-04
MORE AT TripAdvisor
What a fabulous restaurant. We were travelling north from Kent so looking for a dinner venue close to our hotel. The website, menu and local reviews persuaded me to book and we are very glad we did as it was very busy with happy, well fed diners. The hosts are brilliant, friendly and efficient with a great sense of humour. They were only beaten by sone truly delicious food with souvlaki, calamari and feta salad as good as any in Greece and a lasagne and chicken dish that my Italian nona would be proud of... I can't post any pictures as we were too busy eating...! Highly recommended
Simon H . 2024-02-02
MORE AT Google
Came for my mother in laws 70th birthday with family. Good tasted good, atmosphere spot on and staff lovely! They did an amazing job and were very attentive to our needs! Will definitely be back! :)
Gillian Daya . 2024-01-28
MORE AT Google
Traditional Italian cuisine. Really friendly and first rate food.
Lyn F . 2024-01-24
MORE AT Google
We were in Northampton for a conference and looking for something to eat. Sophia's was a blessed saviour from mediocre chain restaurants! Lovely little independent restaurant that dealt wonderfully with a lot of my colleagues descending onto it at short notice.
Sam James . 2024-01-07
MORE AT Google
Fabulous evening, great food and impeccable service! Thank you
Sarah Summers . 2023-12-28
MORE AT Google
Fantastic date night! Superb wine!
william fairbrother . 2023-12-28
MORE AT Google
We had a very tasty lunch before going to the panto at the Derngate
Melissa Roberts . 2023-12-27
MORE AT Google
We were a group of 14 on a birthday meal just before Xmas. The service was fantastic considering how busy it was. But the food was even better. We had a variety of dishes between us, from steaks to pasta, through to Pizzas etc. Every dish was fantastic and everybody in the group loved their meal. My wife and I are going back next week. Well done to the staff / chef. Don’t change anything, you have everything spot on.
Steve S . 2023-12-24
MORE AT TripAdvisor
Lovely meal with excellent service. Bridge Street isn’t really where we’d usually choose to go, but this place is great and we’re definitely going to eat here next time we are in Northampton.
LittleAlexHorne . 2023-12-23
MORE AT TripAdvisor
We went for an early evening meal. The service was very good and the food was excellent. I had the risotto. It's not a usual choice for me, but I loved it. The restaurant serves a wide choice of Italian food. The staff were very friendly and attentive.
Steve Gray . 2023-12-17
MORE AT Google
Really excellent cosy and polished Italian restaurant. Book to save disappointment. Will revisit any times
Adrian Haynes . 2023-12-08
MORE AT Google
The lasagna was very disappointing. Dry! No bechamel sauce at all. Just pasta , mince and cheese. It’s nothing like the lasagna I’ve eaten in the restaurant.
Margarita . 2023-12-06
MORE AT Just Eat
Nice little restaurant at the bottom of bridge street. We were staying at the Premier inn which is only a 5 minute walk away. The garlic bread and lamb starters were very good. The cod on the specials menu was tasty, however my partner had the prawn dish as a main course, this was not great. The tiramisu dessert was tasteless. Service ok.
Jenga52 . 2023-11-27
MORE AT TripAdvisor
Been here a few times and keep coming back. Delicious food and excellent attentive service.
Diane Hall . 2023-11-24
MORE AT Google
It’s important to say this evening was outside the control of the restaurant. The food is usually hot and very tasty. Tonight it arrived as others have said in a terrible state. Everything had leaked and sauce had leaked onto the salad. The cardboard bag was sodden and couldn’t be carried so take care! The food was tepid…..on the tracker the driver took a really long time to get here. Traffic maybe. Food usually good so will order again but will be cautious re dishes with sauce.
Sue . 2023-11-21
MORE AT Just Eat
Superb venue. Great food, great service and great atmosphere. The place was packed and also a function upstairs and everyone in the place was happy. Will definitely call again ❤️
Alun H . 2023-11-19
MORE AT Google
Very busy restaurant, not ideal if you're looking a quiet, secluded meal. I can only imagine that the crowded atmosphere is pure popularity. The food is excellent and the staff are friendly and attentive.
Bryan Watkins . 2023-11-19
MORE AT Google
Came here with my boyfriend for his birthday, table had birthday decoration which was unexpected and lovely. Service is amazing, we always feel warm, welcome and looked after. Food and wine was beautiful as usual. Dine here as soon as you can.
chris mercer . 2023-11-14
MORE AT Google
First visit on Fri night, what a lovely little restaurant, great food along with everything else, would like to go back .
Philip Miller . 2023-10-29
MORE AT Google
The best!! The lamb was well done as usual and very tender and tasty. Great customer service as well.
Austin . 2023-10-17
MORE AT Just Eat
We visited Sophias to celebrate our friends 38th wedding anniversary on Thursday. The venue is clean and the decor reflects the ambience they are trying to create. We ordered from a very friendly and helpful waitress - 3 of 'Sophias Mushrooms' and one lamb Souvlaki. The food was presented well and tasted lovely - however I would suggest that the quantity of mushrooms be increased by at least a couple as the mushrooms had all long gone while I was still enjoying the Souvlaki. Mains were Steak Diane, Fillet steak, Cod, and the Pork - all cooked to perfection and in quantities that compensated for the smaller starters. Excellent! We all had a desert and the two chocolate mousse was divine, the Creme brulee went down well, the chocolate brownie? is unlikley to be a repeat for the recipient but the cheeseboard ( for two ) was outstanding! Service was good throughout. The only lost star is because we were the only diners in at the time which is a shame as it does reduce the ambience and atmosphere. On a plus side we could all hear each other! We will be back again and hope to see others enjoying the food as well.
Geoff Russell . 2023-10-09
MORE AT Google
We use Sophia's when our team meetings are in Northampton. Food is absolutely quality.. from steak to calzone.. Great service and decent price 👌 All round good place to eat 😋
Michael Knight . 2023-09-27
MORE AT Google
Driver was very rude - food had split eberywhere
Aleeza . 2023-09-26
MORE AT Just Eat
The cyclist was very rude and abusive and simply not cut out for this job he didn't adhere to what was asked by my.note and I've suffered some much pain going downstairs to collect it
Karen . 2023-09-19
MORE AT Just Eat
An intimidate restaurant with excellent service and good quality and good tasting food. Complimentary breadsticks to start (homemade) and a limoncello shot to finish. Steak and duck breast was delicious. Would throughly recommend.
RBC099 . 2023-09-18
MORE AT TripAdvisor
Happiest belly that came out of this pleasant place!
Aleksandr Kirdej . 2023-09-13
MORE AT Google
Came for a family members birthday the other day. The lady that served us was lovely, and very accommodating it was just a shame about some of the food. For me, my filet steak was cooked well, which I opted to have with peppercorn sauce. Pricing is about average, and portion sizes good. Would try again in the future as I wonder if it was just an off day in some areas as some of the flavors/food was good.
Natalie Rix . 2023-09-11
MORE AT Google
Great food good service and good staff all round a great evening spent here
Anthony Brown . 2023-09-08
MORE AT Google
Both food and staff were amazing. Love this little gem. We all had the tornedos rossini which was made to perfection. Thank you for a great evening!
Denny . 2023-08-26
MORE AT Google
As a coeliac it was nice to have a variety of choices. My husband had the duck and said it was the best meal he's ever had! Would definitely recommend
Suzie Wade . 2023-08-13
MORE AT Google
Fabulous food. Great service, lovely, friendly people looking after us. Atmosphere was great too.
Chris Buss . 2023-08-05
MORE AT Google
Visited Sophia's tonight with my parents lovely meal and service as usual. Never disappointed here
Angela Minney . 2023-08-01
MORE AT Google
Booked as staying at the Premier inn round the corner. Excellent food and service. Had very yummy pizza, garlic bread and homemade breadsticks!
Freedom28264154234 . 2023-07-28
MORE AT TripAdvisor
la pasta non ha condimento. troppo condimento per l'insalata. le polpette erano buone
Tom . 2023-07-20
MORE AT Just Eat
Sophia's Northampton offers delicious food, warm atmosphere, and excellent service. The food presentation, cosy yet elegant atmosphere, and friendly staff create an unforgettable dining experience. Mediterranean cuisine and impeccable hospitality make for a memorable evening. To conclude, Sophia's Northampton is a 5-star restaurant not to be missed. Enjoy delicious food, warm hospitality, and unforgettable memories on a unique culinary journey. Make a reservation today and see why Sophia's Northampton is a culinary masterpiece.
JonW2013 . 2023-07-18
MORE AT TripAdvisor
This place is a little gem! Food, place and service is lovely
Kathy Smith . 2023-07-11
MORE AT Google
Lovely Italian/Mediterranean restaurant. This was my first visit as it was the for Leaders dinner. Arranging it was smooth and they allocated the upstairs seating area just for us 👍🏽 the only let down was that one of our servers didn't understand what being a vegan meant and when discussing menu options offered her a lamb dish! Luckily our guest wasn't offended and found it humorous. We were given a different server and the service ran smoothly after that 😊 My Parma Pizza was a decent size and yummy 😋
Vivien Jean-Paul . 2023-07-08
MORE AT Google
GO AND EAT THERE...They Slightly adaptedmy order to suit me...BRILLIANT. Nice kind friendly staff. The only thing was there was a group that was a little too noisy but that was not Sophias fault and they moved us to a different table. Want to and will go there again. FOOD WAS GOOD
Lawrence Lynch . 2023-07-02
MORE AT Google
Great food Great chef Great staff Great delivery driver
Jonathan . 2023-06-29
MORE AT Just Eat
Sadly, this meal was pretty disappointing. The salad was way over salted and the pasta was way overdone. The menu isn't nearly as creative as pre Covid (2019 or so). Service was great, very friendly.
Mattdrums . 2023-06-29
MORE AT TripAdvisor
Great food Great delivery driver
Jonathan . 2023-06-27
MORE AT Just Eat
Wow! Absolutely incredible Italian food! Cabonara is insane!
allen . 2023-06-25
MORE AT Just Eat
Very small portion rack of lamb, hardly any veg £23
Dellie Woo . 2023-06-23
MORE AT Google
Just fantastic. Hot and really really delicious. The Mediterranean salad was perfect and full of fresh ingredients. Thank you
Sue . 2023-06-22
MORE AT Just Eat
Sophias is always a treat. The food is delicious, the restaurant is beautiful and the service is top knotch and friendly. We had the gambas followed by duck with pear and rasperries, and the goats cheese followed by sea bass. Generous amounts of meat and fish. We shared a strawberry tirimasu. I was curious but not sure how it would work mixing the coffee with strawberries but it was delicious. This was for a date night. We left happy and well fed but not stuffed.
HelenV973 . 2023-06-12
MORE AT TripAdvisor
Food was excellent and the waitress that looked after us was really attentive and knowledgeable about the menu. A quiet night but the atmosphere with the music was brilliant.
conbon20 . 2023-06-07
MORE AT TripAdvisor
Very nice place!! Really enjoyed the time spent at Sophia's!!
Gheorghiu Petru . 2023-05-25
MORE AT Google
Excellent place to eat. Good service, wonderful food, and a lovely atmosphere. One of the must go to restaurants in Northampton.
David Aston . 2023-05-14
MORE AT Google
This is now going to be a regular treat. Lovely hot food and delicious. Delivery time was great and the salad freshly chopped. Thank you!
Sue . 2023-05-04
MORE AT Just Eat
Great meal. Food was piping hot. Lots to choose from. Excellent staff service. We'll definitely return.
Maria Barnes . 2023-04-25
MORE AT Google
Food and service were excellent.
Nigel Burns . 2023-04-16
MORE AT Google
Was thrilled to discover this amazing little restaurant! So pretty inside & gorgeous fresh Italian food. Staff were lovely too. Definitely recommend but booking is essential.
Penny B . 2023-04-15
MORE AT TripAdvisor
Nice affordable restaurant. Good food!
Chuks Umeh . 2023-04-10
MORE AT Google
Lovely little restaurant with a rustic Mediterranean interior. The service was great and the roses and candles on the tables for Valentine’s Day was a nice touch. The food was fantastic and appropriately priced. The cocktails and wines were delicious. Will be coming back soon.
ssharon-mwi . 2023-04-06
MORE AT TripAdvisor
Great place relax and to meet up with friends for a drink and bite
Charlie Howard . 2023-04-03
MORE AT Google
Spectacular! Piping hot, tasted amazing and even came with a pot of parmesan. Good value too - a proper restaurant cheaper than take away only places.
Adam . 2023-03-17
MORE AT Just Eat
Very disappointing, can so tell John no longer there. Mushrooms all’s Sophia tasteless Steak Diane whilst I get the no longer cooking at tables, but the dinner was awful, plate full of Diane cream sauce. Soggy potatoes, fatty steak, just awful. Gone down hill
Susan W . 2023-03-15
MORE AT TripAdvisor
Got seated in the very outdated upstairs dining room, the staff were friendly and the food was ok but not the best value for money.
FSeg7 . 2023-03-14
MORE AT Google
Fab 3 course meal cooked to perfection, brilliant service, can't wait to return, cocktails were also delish
Sally Manton . 2023-03-12
MORE AT Google
Wow. Ordered on a whim tonight as fed up with Chinese. This was delicious, hot, tasty prawn dish and mushrooms. Lovely pizza, no oil just delicious. Have eaten at Sophia’s over the years and this reconnected me with the gorgeous food. Thank you for being on just eat! Sue
Sue . 2023-03-07
MORE AT Just Eat
These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.
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