Based on 296 opinions finded in 2 websites
Based on 296 opinions finded in 2 websites
Nº 612 in 689 in Northampton
Nº 14 of 14 Italian in Northampton
Opinions
I had orderd fries it took him 15 mins just to make fries and the man was eating his food whiles making other peoples food and without washing his hands when I received the fries I told him it’s cold and soggy he did nothing about it I took a taste and it was absolutely disgusting the oil was old and I asked him for a refund he told me go get out and not come back again
Canuto Jjj . 2024-10-24
MORE AT Google
It use to be very good, now staff is very rude.don't bother to listen you and quality of food dropped drastically. Owner need to put his input.
Malik Rizwan . 2024-10-19
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Rude staff, cold food, dirty and problematic. I would never choose to eat here again and would recommend for other customers not to do so. Avoid this place like the plague!
Jacob Gartland . 2024-09-27
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Walked in tonight. Normally get get a reasonable service. Ordered a medium donor, I was asked if I wanted chips. I said no just the door. Got served, walked out, thought that was fast didn't get asked about salad or sauces. Opened the box to discover just diner meat. Went back and they said that is what I ordered. Gave me some salad and a dry and crusty naan. I have been using them since they opened. This will be the last time. Their food and service has gone downhill over the last few years
Lord B . 2024-09-02
MORE AT TripAdvisor
Nice place, good food, good value.
Maria Khan . 2024-09-01
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This place is very rude and problematic, all I ever did was ask them for a couple sauces and salad and they couldn't get it right. They served me cold food with no sauce or salad even though I asked. I asked to speak to the owner/boss considering I'm a regular customer and someone called "Jay" said I wasn't allowed to speak to anybody else but himself. Jay told me he has been working for 14 years and that he would not have an issue with getting my order right yet he did. Please stay far away from this place
Amaan Uddin . 2024-07-27
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Deliver wrong order, send driver back to restaurant, restaurant didnt bother to repeat making new order and canceled without calling. Avoid.
Arturs S . 2024-07-24
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If you fancy a game of find the filling! Get a calzone!
My head is a Jungle . 2024-07-13
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What a joke, they set up on just eat and deliveroo as Greek Gyros, we ordered from them and didn't get a single correct item turn up and the food that did was cold and under cooked When I called, they said...take it up with Deliveroo, I did and Deliveroo confirmed that Greek Gyros and Prime Kebab are the same place No collection option, because of course you turn up and it's Prime Kebab. I suspect they are just trying to undermine the Greek place down from them Despicable
nick court . 2024-07-10
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Prime kebab has really great deals and very good food. Although the boring atmosphere inside, its worth the wait as the food comes loaded with goodness and warmth. Recommended for an after work lunch.
Igor Zylka . 2024-07-07
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Was a bit unsure never used before going back again from 132 greatmeadow bn thank u have a good night thanks again from me and my dad
Paul Danger82 . 2024-06-18
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-I will give 4 stars to food. Only because of food Variety. Wow your menu is expansive. -3.5 - nice, quaint, average but good. -Came here for a really small quick bite -Bought 3 spicy wings for £1.80. Nice and fine. Will come back for more in depth one day ;). Edit for May 2024: I got the meal box of fries, drink, and 7+ chicken I believe. For around £6.99. The fries were basic, drink was good, but chicken was really basic. I mean 5/10. I was expecting more taste or at least a bit of spice. But it was really basic which surprised me. I thought it was better.
Mckenny Ndifor . 2024-06-13
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Surprisingly tasty kebabs and pizzas and would definitely come back. Service (mainly by the manager) is top tier to me, but visibly to other customers. Being able to sit down 10-15 people inside plus outside is a bonus in those cold or rainy evenings
Istiaque Choudhury . 2024-06-05
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Absolutely disgusting behaviour over the phone. I phoned up because some of my Oder was missing so I contacted them to get this resolved and was basically told the food was sent out and the driver has probably eaten the missing stuff just contact uber eats and speak with them as manager said nothing we can do, the food that turned up was burnt, over cooked and was just horrible and ended up in the bin. I would totally stay away as clearly have no respect or a clue what they doing.
Jamie M . 2024-05-30
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Don’t buy from them I bought £10 chicken and there were worms in the middle of the chicken……. I called them and went to show them but they won’t even listen .. food was very cold
Priscilla Agyemang Duah . 2024-05-18
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Hair in my food. Disgusting food! Tried ringing for a refund they blocked my number. Don’t order from this place!
Dan . 2024-03-23
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Went there on lunch while work8ng on the roads ordered 7 inch pizza it took 45 minutes and it was cold in the middle doe was not cooked in the middle and the man was rude to me when I asked him why 7 inch pizza is 4 .50 and the 10 inch is 16.99 seemed like a big price jump had to throw the pizza away big waist of money would not recommend this place !!!! Disscussting!!!
ben howard . 2024-02-22
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Very poor service and unprofessional staff
mathews p joy . 2024-02-04
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Good this all I am always it there very good foot items
Foyes Setu . 2024-01-02
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Cold food, called to complain man on phone was rude, awful service, argued with us and said can't do nothing, no apology no replacement of food, all food went in bin, 25 pound lost
Tour797918 . 2023-12-22
MORE AT TripAdvisor
Very rude very bad service they need to learn how to talk to the customers
Faraz Ahmad . 2023-12-15
MORE AT Google
Great Mixed Shish with Naan Large ... was a feast
Biker 1200 . 2023-11-30
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This place needs to be shut down. Bunch of unprofessional, uneducated staff. My order was not complete and I called only for them to hang up on me. AVOID THIS PLACE!
Cuba Sibeko . 2023-11-23
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Absolutely awful place, gave my boyfriend a raw chicken burger, called them about it and put the phone down called them many times for no answer, have videos, times and my order history with just eat, will be taking this up with health and safety as he has food poisoning
Eve Butlin . 2023-10-02
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Great chicken kebab and a fresh naan 🤤
duffy1404 . 2023-09-23
MORE AT Google
Long time we have used..1st time ever going in... They don't rush..i would go there . Not order. Collection 👌
chris spring . 2023-09-16
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The staffs are very rude and making unhygienic dirty foods. I don’t know why counsel staffs are not inspecting there food quality. I do not recommend this shop….stay away……
DK DEEPAK . 2023-08-27
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The best takeaway in Northampton. The service was really good with the workers being really friendly
Samuel Edmunds . 2023-06-26
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This is my go to place, seen it go hell in a hang basket, over the years, service is pants, new rude manager, no new menu, he feels he is doing us a favour to offer us any good deals.food 6 out of 10, over all service with food 4 out of 10. Not happy.
Unoptimistic . 2023-05-28
MORE AT TripAdvisor
Management an absolute disgrace, order wrong and do nothing about it, gave attitude, food also cold, stay clear
Faye Hall . 2023-05-25
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Chicken Delight Pizza (Halal) is really good for the Asian taste buds as it didn't have a generous amount of green chillies topped up. I don't know who told the people here in UK to add green chillies to give their pizzas the Asian touch.
Kainat Meran . 2023-05-21
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* STAY AWAY * STAY AWAY * Food at the place is terrible, good reviews here are faked. My food came cold, meat had clearly been reheated left dirty after taste, rice was not pleasant nor the lamb or chicken, happen to get ill and missed work for a few days. Do not order form this place
Micael . 2023-05-14
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Disgusting... Manager extremely rude.. Kept calling me bruv? Tried to resolve sensibly but will. Take buisiness elsewhere.
Phil Pipe . 2023-05-07
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Admitted to sending wrong food, then told us to just eat it because it’s good. Rang back to say they defiantly don’t like it because it’s not what they ordered and is completely different, he goes on to say that there’s no way he’s refunding because it’s not wrong and he has to pay staff…. So now my sister has no dinner because what they sent wasn’t what she ordered (which he admitted he did on purpose because he believed what he sent was better) and no refund purely because he didn’t want to. Disgusting honestly.
Charlotte . 2023-05-02
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80% of my lamb shish was essentially sinew and inedible. Horrendous - no updates on delivery through just way either. Tbf chips were ok
RetrogradeMechanica . 2023-04-29
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Staff really rude to me as a delivery driver.. takes ages to prepare the food and the customer kept calling me as its my responsibility to deliver the food... Disgusted with the service
Sujai Vijayan . 2023-04-19
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I asked for a meal deal that was displayed on the window, and was told it was only available at certain times. I was told it mentioned the time at the bottom of the display, yet there was no time on it. Chips themselves are most probably the worst, I've eaten in a long time.
Excursion01482421299 . 2023-04-17
MORE AT TripAdvisor
we order 2 large pizza plus chicken wings pizza is better but chicken wings so dry looks like from last day please don't order chiken wings form them
P K . 2023-04-13
MORE AT TripAdvisor
Use this place a lot and it seems that Depending upon how busy they are determines what experience you receive, had very good to very bad food
Simon Briggs . 2023-04-08
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Absolutely disgusted with the service we had on the 16th Jan food took 2 hrs to get to us we ordered through the shop by telephone Food delivered was freezing cold 2 hrs later I rang to complain And was Informed my Order would be sent our again via a re delivery 11pm went to bed hungry no delivery of my food Called prime kabab on the 17th during the day and they apologised and said a Credit Note would be place on my telephone number £23.97 this can be used for my next order I called yesterday 3rd feb to place my order using my credit note bearing in mind this had been taken out of my bank account on the 16th January I was informed that I had to speak with the day manager as he sorted this out and to call him today on the 4th February I called and was informed that the manager was not in but the owner would be in after 5pm Tonight I waited and called The manager who spoke with me was the manager who told me to call the day manager He was highly verbally abusive over the telephone told me not to call them Again I stated to him that they had Charged me money for food that was not fit To eat As Ordered two hours previously I was informed That I would have a credit note I said I was informed That the owner would be in today after 5 pm and he just shouted at me and told me to never call them again and the owner was not in I would like to put a resolution to this as we have used prime kababs for years and feel frustrated that the a member of staff (manager) can treat a continuous customer in this abusive manor I would like the owner to call me
Beverley Webber . 2023-02-05
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Brought two kebabs last week were delicious,fully packed with meat and fresh salad ! Although should’ve ordered extra sauce.
littleG Xo . 2023-01-10
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Absolutely right place in Northamptons for the best chicken receips ...Amazing there taste...and cost effective..price is reasonable...😋😋.I would give 9.6/10.
Ratheesh Raman (RR1818) . 2023-01-07
MORE AT Google
Very nice meal chicken kebabs. Generous portions and super value for money .
Hytham N . 2023-01-02
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I can only describe my experience food took hour and a half to arrive was soggy cold and chips weren't rang up to complain man said he would ring me back but never did bad service and the food wasn't good either
Shirley Stevens . 2022-12-21
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I ordered mixed kebab. when I opened the meat was not fresh. they used lots of sauses to kill stench. when I back I gave I'm back this sh..it . the owner was boorish and doesn't give my money back. keep away from they!!!
Marcin Charytoniuk . 2022-12-07
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Ok, shop was a little grubby and in need of a good clean. As well as replacement glass for door and front window. Guy serving was quite friendly and prompt. Ordered a combi kebab, with naan bread and chips. Chips were amazing 🍟😋. Kebab was surprisingly tasty aswell. Salad consisted of one slice of cucumber, half slice of tomato and a few onions, a bit disappointing. Chilli sauce was ok, but no real bite. Good price and a good sized portion. Would use again if in the area.
Doug Owen . 2022-10-09
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Replay to Google_ Chrome19 unfortunately for me, I'm the delivery driver. the truth is different. my duty is to ask the name of the person who ordered. for safety reasons to make sure correct person gets there order and policy company. your reaction was insisting that I give you the food on the grounds that it is the house with your number. I asked again who ordered. The answer was "probably ex-husband". I asked what his name was, and the answer was "I don't know". and about the delivered food, I handed you 3 packages that you took without any problem, and after 5 seconds arguing with me, you dropped 1 package. this has nothing to do with me. If you think it was unfair for you to do my duty as a delivery, why don't you say about how you threatened that I will have an accident next time.
George Pintilie . 2022-10-05
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Feel abused. Driver threw food at the door when delivering. Kids slept without food as owner took sides with his driver and would not refund. Terrible service. They don't know how to run a customer focused takeaway. Really BAD SERVICE. THEY SHOULDNT BE RUNNING A BUSINESS...
Google_ Chrome19 . 2022-10-05
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Food is dry. Service us rubbish and the driver us abusive. He threw my order on the floor when delivering my food,. Not the first time either. I call owner he backed up his staff. My children slept with no food. No refund either...
Raine1437 . 2022-10-05
MORE AT TripAdvisor
Love this place it's great. Quick service at lunch time which is amazing. Love heading here
Toby Highfield . 2022-09-12
MORE AT Google
today I stopped by prime kebab to have a bite to eat, halfway through my meal I found hair in my burger and chips and was immediately disgusted, the chicken tasted like plastic and the garlic sauce was just wrong in many ways, but apart from that the chips were okay
Robbie Hickling . 2022-08-31
MORE AT Google
Don't go near this food store, stay away from it, they are miserable, if you order online I don't give you all the products you ordered, the food is not fresh I don't know how to cook it is not juicy it is dry .. for your own good stay away please
V V A . 2022-06-18
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I can only comment on the pizza which has been great everytime we've had it! The 2 for 1 offer is great, and I'd even go as far as saying I'd eat here first before one of the big name brands. 4 star only because I don't know what the other food they serve is like.
Robin Roberts . 2022-06-13
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TERRIBLE FOOD & TERRIBLE SERVICE STAY AWAY! Ordered for delivery... After 1hr food still hadn't arrived, called and Was told due to being the weekend the food will be late but they will ensure its freshly cooked give "30% off just eat voucher for next order".. I tried to be understanding so I accepted the vouchers and waited. when the food arrived (an additional hour later) it was cold and bland. I hadn't noticed at the time but the vouchers were already expired 2 months back in march. When I called the restaurant up a week later to explain what happened but they claimed there is nothing they can do about the vouchers being expired and I wouldn't be able to get the 30 % discount.. after 20mins of back and fourth, trying to explain that they gave me the ALREADY expired voucher so they should honour it! I gave up... So not only did I wait 2hrs for cold low quality bland food! I don't even get the competition I was promised! If you love your family keep them away from this place..
John Mcphilligan . 2022-05-19
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Spot on for fast food. Good quality and prices. Would recommend and will certainly visit again 👍
Paul Marlow . 2022-05-08
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Don't get me wrong food is great, customer service sucks, bad attitude,no way most of the time going the extra mile, unless you have the good fortune of a guy in a good mood! We used to go very regularly due to the bug. Now we tend to go the Lubertubs pub insteed, unless they have issues with the kitchen, another story.
andrewH4949DO . 2022-05-03
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Extremely rude & abrupt on the telephone did not listen and had to repeat everything 3 times
Simon Turnock . 2022-04-23
MORE AT Google
Not bad food. Potential to do better.
Muzna Siddiqi . 2022-04-20
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Amazing customer service i had to go there while i was with my dog customer service on point employees took my order while i was outside and broughy me the food outside 10/10 would recomand
Red Wolf . 2022-04-14
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This place is awful food doesn’t turn up on time, food was cold and the guy over the phone is very rude… very disappointed I wouldn’t recommend this place even if it was the last place on the earth
Naruto :D . 2022-04-06
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I am still waiting for my food ...it's been two years
Mr A . 2022-04-05
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I have completely re-edited this review so my previous paragraph has gone I have had to retype my paragraph a month later after ordering from this restaurant again so I can't delete the pictures EDIT: second time ordering from this place I brought popcorn chicken which came in a kebab box with loads of tiny tiny bits of popcorn chicken if that's what you would like to call it now popcorn chicken is supposed to be popcorn size and these were like little crumbs very poor in taste again this isn't even me trying to be critical or find a fault they would just so terrible I ordered the triple burger which was undercooked with bits of bone crunching in my teeth this time round 2 I thought the chips were rubbish however the other person eating this with me thought they were lovely I don't know what to say some people say this is bad some people say it's good I say avoid every takeaway Northampton I have reviewed many many takeaways in Northampton and I have found them very poor
dean . 2022-03-23
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Great food and great owners. Deliver for them occasionally.
Daniel Blair . 2022-03-18
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Worst take away we've ever had . We order chicken kebab and they send all spicy and red , disgusting food . I don t recommend to anyone we waste 25£ for nothing .
Laurentiu Octavian Mitroi . 2022-03-08
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Walked in and it was a slow service due to online orders but the portions are generous and the food tasted good. I'll go again when I get my next trim👌🏾
Keith C . 2022-02-03
MORE AT Google
Great staff. Very friendly. Recommended for all....
Anatolie Cecoi . 2022-02-01
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Aweful, delivery turned up STONE COLD and I was asked what they would like them to do? Well, deliver consumable food for a start. Avoid This place
Nick Stephenson . 2022-01-28
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Had a mixed kebab last night was rotten have woke up with a bad belly and dhiarrea will never eat here again
James C . 2022-01-18
MORE AT TripAdvisor
Ordered a kebab, when arriving home no pitta bread 😡 nice kebab.......not
Karen Nickolls . 2021-12-17
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Unless you want food that is the temperature of the artic, avoid at all costs. Refuse to refund you, under cooked and in denial about the quality of their food.... better off eating out the bin
Nikita Allen . 2021-12-02
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Never order from here food come under cooked and cold as if it just come out the fridge worst place to go wouldn't waste your money
Scott Parker . 2021-12-02
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Absolutely disgusting. Cold food. Can't speak a word of English. Stay away
Fidget King!!!! . 2021-11-29
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Delivered on time food stone cold, phoned to complain to be told he would tell his boss tomorrow, no offer of replacement hot food, for the £22 i had just spent, but his boss would ring the day after, as you can guess no phone call at all, i would avoid this company like the plague, the boss still has the opportunity to csll me and i will update my review.......
Ian foster . 2021-11-16
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I order twice but the food was 1 hour late each time
Csil@gmail.com Csil . 2021-07-30
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There is always hair in the food
Adam Baseley . 2021-06-07
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Best chicken better than kfc!! 💯👌
Martin Morgan . 2021-06-05
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When you wait and hour for your food to be wrong cal to tell them and they call you a liar amd you have to fight to get your food sent out right so then you have to wait another hour for the rude driver to stand at your front door laughing at you say haha you eaten it you have eaten it hahah saying you want to check the food before he god and he stand got check it check it check making you feel like a idiot in your own home I will never return to you lot again your rude need to learn so customer service rude what a horrible night you have made us have
Louise W . 2021-04-23
MORE AT TripAdvisor
Ordered tonight, food was lovely, these lads can’t do enough for you. Will see u soon
Jamie Watts . 2021-03-25
MORE AT Google
Asked for cheesy chips, but cold uncooked chips arrived... Called and they sent out chips swimming in mayo and still uncooked! Won't be using again!
Lucy Pilesley . 2021-03-05
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We ordered 3 donner wraps and a pizza, which were disgusting. First of all, wrap didnt even look as a wrap, food was simply falling from a package as it wasn't wrapped properly in tortilla rolled around the filling , just slightly banded as it would be pizza. Secondly, veggie were sliced in too big pieces for a such tiny wrap and differ from the pictures on their menu on Google ), mayo was missing full stop. I am really disappointed and would not recommend this place.
Olga Jucheviciene . 2021-01-20
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Wouldn't even give it one star the food was disgusting called and complain and was told would get a phone call the next day and never did.... Absolutely disgusting... Very rude staff also
Samantha Spooner . 2021-01-17
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Wings were more pink than the pink panther. Appalling behaviour from Prime Kebab. Wings were not cooked and bright pink inside. This place needs to improve their health and safety of food preparation as I'm sure serving pink chicken is illegal. Luckily Uber Eats gave me a refund after I sent them photos. But have a look at the photo and judge for your self.
A R . 2020-12-31
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Lamb Kebab wrap was amazing ans hit the spot perfectly! Definitely recommend.
Chris Jeffreys . 2020-11-07
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Very Good Service. Top Food! Best in Northampton By Farrr
Joan Jennis . 2020-05-19
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Excellent Service!!! The Kebab was Amazing!! Delivery is Hot and Fast! Definitely Order!!
Luke Batis . 2020-05-19
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BEST KEBAB AND PIZZA!! ABSOLUTELY TASTIEST THING TO EVER HAVEE!! BEST KEBAB SHOP PIZZA SHOP IN NORTHAMPTON
Tim Parker . 2020-05-19
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FIRST TIME USING AND WILL DEFINITELY BE THE LAST FISH UNDERCOOKED CHIPS REFRIED ALL HARD COMPLETE WASTE OF MONEY
David Whitlock . 2020-05-11
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I ordered 3 pizza from the shop for almost £40 and on one of them there was no base on it, i called the guy and he just hang up on me. So if you guys ordering anything, make sure you get what you paid for.
Benjamin Palur . 2020-05-02
MORE AT Google
Very nice food never had a bad meal yet, always delivered on time or sometimes a bit earlier than stated.
Jayne Rabbitt . 2020-04-10
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Only been here a few times but when I have been the food has been decent especqly for the low prices going to defently come back again
mitget mayfair . 2020-03-21
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We didn't get what we ordered, the drink was almost forgotten, long wait
Szilvia Pap . 2020-03-08
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COLD FOOD, STINK, I ORDERED LAMB THEY SENT ME BEEF, FOOD WAS WORSE.
sandeep kang . 2020-02-25
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Wonderful place they let me of 3 pounds for a box of kebab what nice people
pop5isaac . 2020-02-07
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Nice and quiet. Lots of room inside to eat in. Good menu selection. This photo is of the £6.50 Chicken doner kebab meal deal. Delicious and great value!
Jim Atkinson . 2020-01-28
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We went here to get my daughter some cheesy chips, but she upgraded herself to a chicken nugget meal (£2.99). It was freshly cooked for us, and it fed us both! It came with a can of pop, and there was about 12-25 to choose from. She went for Cherry Tango, a solid choice. The shop was spotlessly clean, and all the food got polished off quickly!
George Pollard . 2020-01-25
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Small lamb kofte in a naan bread; was actually fairly large and pretty decent.
Daniel Earl . 2019-12-08
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Excellent fish chips beans and mushy peas. Friendly staff.
Mohammad Zahoor . 2019-11-13
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I've had food from here a couple of times now one order was completely messed up and my most recent one was delivered nearly a hour later than stated food was cold and not nice at all and there phone manner is shocking i was told food would be a couple of mins 10 mins later still no food partner called and asked about food was told the same then they did arrive but the food was stone cold Very disappointed
Antoinette Corkhill . 2019-10-22
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Good quality and quantity and the lads are quick
Chris Bailey . 2019-09-10
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The fries are of very low quality though the donner was okay-ish.
Fuzail Aamir . 2019-08-25
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These schedules may not be completely accurate on special days. Please always confirm with the restaurant
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274 Opinions
Absolutely shocking service. Waitress put through starter wrong, then supervisor made out like it was my fault because the menu had changed and I hadn’t specified the size of the garlic bread we wanted- umm maybe the waitress should have asked. Mains came out, one carbonara was very chewy chicken, spat out most of the 6 mouthfuls eaten. On asking supervisor to take it off the bill, she stated it could be replaced without the chicken or would take half off the meal as she had already eaten it. On speaking to another supervisor she stated no manager on site, although I knew the manager was I know who the manager is. She was stood at the food deck speaking to her. On the supervisors return to me after speaking to the said manager she told me she could take my details and the manager would investigate it when in, all whilst I was watching her. I asked how exactly they would investigate the meal when it had already been taken away and put in a bin, TOMORROW!! Bill comes out and both garlic breads on the bill and two lots of cheese charged. Small discount taken off not totalling the full garlic breads. I again asked for them to sort the bill for the messed up garlic breads as wrong. They still refused to take off the carbonara as 6 mouthfuls had been eaten! On speaking to the first supervisor, I told her the service was rubbish, you shouldn’t pay for something when it’s horrid and she rolled her eyes at me. I also told her I knew the manager was there and I don’t like being lied too! The second supervisor had told me both of them were supervisors but then dated she couldn’t go against what the other one had said as she was higher than her position. Also a lie! both of them were tripping over each others lies. I will never ever go back to Frankie & Bennys which is a shame as we love it there and got here often! One supervisor very rude lady with red/black hair. Other supervisor very small lady- don’t lie to someone’s face when they can see wit their own eyes and know exactly that your lying to them! absolutely crap service and a complete waste of £61.00.
303 Opinions
An anniversary meal and chose what WAS a great restaurant The text sent the dat before stating that had to reply with name number and time of booking made over a week ago as it would not be confirmed till this detail was given. Welcome was not what had previously experienced there and not given a great table. Had to ask one of the four waitresses if we could order a drink 10 minutes after being sat down - wouldn’t have minded but there were only 3 other tables occupied. Ordered starter without ‘peppers’ I had to explain to the waitress what peppers were as in “bell peppers, the green, red, yellow, orange ones- bit worrying really was not asked if we had any allergies which was surprising as this is a repeated question you’re asked nowadays. After and hour of arriving for our reservation, ordering and finishing our starter the main came. My wife ordered smoked salmon and pasta, what arrived was cooked salmon in the pasta not smoked a totally different taste and flavour. I asked to check the menu and smoked was stated, we explained this to who appeared to be the head waitress, who could not comprehend the difference in cooked or smoked, no apology or explanation was given and we were only asked to reselect, lasagna was asked for. I had ordered and had a lovely veal Milanese, with salad, which I finished, my wife asked that hers now be cancelled as would not want to eat on her own as I was finished, minutes later a lasagne arrived this was duly returned and the bill asked for. Very unprofessional No apology Poor service A total and unfortunate change and a restaurant I will not voluntarily go to again Times are a changing and this is a shamefully wrong direction
489 Opinions
We've had icecream here over the years and whilst I've never been impressed, my memory got the best of me recently when I placed an order to make a birthday cake. I've communicated my concern via email and have yet to have a satisfactory reply, but I didn't expect one. The owner did reply asking me to call or send my number but email is eqiuvalent in this day and age and as I replied that email IS a satisfactory method of communication. Their error is my loss at the end of the day and I won't lose sleep over the fact that I received an open used tub of icecream and other sub standard flavours which had to be disgarded. That's a chance I took and my loss. However, I do feel compelled to leave an honest, open review based on my recent experience. So basically I ordered 6 tubs for delivery earlier this month. I never once received an email confirming the purchase. I was surprised because in this day and age, confirmation is not even a question. To make matters more confusing, I didn't receive an update on the order or a dispatch email. I had to send an email asking for an update on my order then I got a knock on the door a day or two later with the order. Communication was absent for this entire transaction until I emailed my complaint about a used tub of icecream they sent me. Basically I ordered the following tubs of icecream to make a layered icecream cake for an event: 1. Mint Chocolate - went into the garbage as it arrived previously opened and used, missing some icecream. I had to go out and buy Carte D'or Mint chip from Tesco which never disappoints. This is their blunder and I realize it's my word against theirs, in the end $5 tub of icecream is not enough for me to lose sleep over, so it's my loss since ten days has passed since an exchange of one email with the owner and no reply since. But you can imagine in my 53 years of life I've never received a used food product. 2. Peanut Butter - this was good with hard chocolate swirls in it. I used this in my icecream cake, it rated high in my opinion. It wasn't creamy but it was tasty if you like peanut butter. It's not quality peanut butter, but it's good enough. 3. Coffee flavour - this was good, honestly it was ok and I used this in my cake. It could be improved with a creamier icecream but it was satisfactory but not enough to make you say yum. Coffee flavour can hide any faults. 4. Cookies and Cream - I threw this tub out. It was bland at best, not creamy, not one piece of oreo cookie as detailied on the label. It was actually just chocolate sauce swirls in artificially flavoured vanilla. Save your money and skip this flavour for certain! I had to buy a replacement flavour at the store and opted for trusty Oreo brand Oreo icecream sandwiches for one layer of my icecream cake. Yum! 5. Chocolate - I threw this out after sampling. It left a less than desirable after taste in my mouth.I had to replace it with Carte D'or chocolate from Tesco which is always reliable. 6. Banana flavour - this is going to be a love or hate. One sample and it went in the garbage. IF you like and remember the taste of liquid banana flavoured penicillin, then you'll love this. I did not, it was replaced this with yummy Ben and Jerry's Bannanoffee which did not disappoint. I'm an honest, loyal person and I have no reason to speak anything but the truth with complaints or reviews based on experience. Gallone's should understand this is not a dig, it's simply an opinion based on recent personal experience. I should add that over the years when my son was a child, he was always a happy customer, but he would inhale any old icecream. My advise to future customers - It's fine for the kids. The parties at Gallone's always looked fun when we would have dessert in the restaurant. Cleanliness hasn't always been up to my standard and whilst their rating is satisfactory, you'd think they would want to strive for excellence but ratings and quality of icecream are just satisfactory at best. If you are looking for quality creamy icecream, you won't get it here.
980 Opinions
Thank you so much to Carlo and his wonderful team for looking after us so well yesterday evening and catering for the Dunstone Bennett Complementary Health Centre's 15th Anniversary. As always the food was delicious and plentiful! I thoroughly recommend Sorrentino's!