KFC Northampton - Riverside Retail Park in Northampton

Did not get my food bad service

I live in Daventry and drive past KFC sixfeilds,and Northampton town centre just to come to KFC Riverside. The chicken is consistently spot on,always hot,never dry,nice and moist. Good service in drive thru and from inside eating. I'm always as honest as possible with my reviews so I'd say the only disappointing experience I've had is nobody in store understands how the app works. I never knew they had an app as never asked when purchasing food, however downloaded it and wasn't sure of it's use or features. When asking no one else knew either. This doesn't effect the service or food so 100% recommend coming here.

THE FOOD ARRIVED COLD, the courier took the order and didn't come to deliver it directly, he made other deliveries. I WAITED A LONG TIME

Quick friendly delivery. Order all correct and well packaged. 👍🏻

Fries missing from my order. Contacted Just-Eat who were no help whatsoever. Why is it so difficult to fulfil a fairly basic order. The least you could have done was refund me for the cost of the fries but you refused!. Poor!

Worst managment ever…bullshit people

Find drivers that don’t get lost would be great start to an excellent service

Food was genuinely impeccable for my first time at a kfc I can’t believe how good it was for a fast food restaurant, gorgeous chicken. One of the really kind staff members named Phoebe helped me upgrade my meal best decision in food history. HIGHLY RECOMEND!!!

1 wrap - not much in it, 1 burger, 6 chicken, 1 gravy all ok, very small bags of chips, £45

Very friendly customer service, the girl at the till helped me choose and upgrade my meal. Food then came quick and was really nice

Ordered a rice box, got no rice, ordered a mini fillet, recieced no mini fillet either. Absolutely awful restaurant

Nice food but drivers always go to wrong address for whatever reason

food delivered very quickly, however the food is cold and the second side is missing!! (gravy)

All the food was cold and I mean cold. My order was wrong giving me a cold cheaper burger than what I paid for. I also ordered gravy and was given beans. Considering my order was delivered early I can only assume I was given food that was already prepared and on its last legs. I love KFC but feel really let down by them today. Delivery I cannot moan about as the young man was polite and early.

I did not receive my order but it says it has been delivered.

The drive was polite and friendly I just wish I could’ve left a tip after delivery

Ordered beans and there was none there

over 2 hours to be delivered. called after 1 hour to be told the food was already bagged waiting for a driver. a further 1 hour for a driver to deliver the food. all items were freezing you could tell the food had been sat bagged for an hour. I asked if we could just come collect it to be told "no just cancel the order we can't help you."

food arived cold due to delivery driver

Food was cold chips all very dark brown! Rubbish

by the time the food delivered it was all cold

I requested on the app for mashed potato instead of chips and I was still sent chips. when you try to call KFC at Riverside they do not pick up their phone. if they had picked up their phone I could have spoken to someone and confirmed the request. I have requested this swap before and they have made it happen

"I recently placed an online order for takeaway at a drive-thru restaurant, expecting a quick and convenient pickup. However, when I arrived, the staff were unaware of my order. I was asked to drive around again, but even on the second attempt, they still couldn't locate my order. It wasn't until I explained the situation that they finally provided my order. Unfortunately, the time-saving benefit of ordering online was completely lost in this experience."

My whole meal was stale and cold. Though delievery time was impeccable the quality of the food was horrible. I also did not receive either of my sauces

Never waited so long for 'fast' food!

Food was cold, item was missing & when you complain they just shrug their shoulders & walk away

Did not even arrive, no answer when calling the restaurant either!! Where is our food?! It’s been 2 hours since the order was placed!!!!

Good and delivery guy was sound big up

overall alright. gave me the wrong side tho

food was half decent, all of it was soggy and my appetite has been ruined when I HAD TO WAIT AN HOURNAND A HALF ALMOST FOR *MY* FOOD TO ARIVE, 0/10 service, the restaurant kept ignoring my calls as well and i was left with ZERO explanation as to why i had to wait an hour and a half, a refund would be very much expected due to this extremely poor service NEVER BUYING AGAIN

Food is stone cold and never even got the full order what a joke don’t record going here ever!!

Restaurant is freezing cold. Doesn't appear to be any heating at all. Stopped to charge my EV so decided to eat in whilst it charged. Should have stayed in the car. Food was expensive (been a while since I last did KFC so maybe all branches are more expensive) but chicken portions were tiny. Fries were almost warm. Service was ok to say there were a few orders at the same time. Won't be back.

Late and freezing cold. Delivery updates kept delaying and delaying so I had no idea when to actually expect it and had no way of contacting to find out

Grim. No hot drinks, expensive food, shabby furniture, and fittings. Won't be going again. The actual chicken wasn't too bad!

I really enjoyed the food I came through drive through on Thursday and this lady took my order. Her name badge said sumy she was lovely and polite and had good manners. Best KFC I’ve had in a while. Got a 6 piece wicked variety bucket and it fed me and my husband

Ordered food for delivery by just eat. Said order was on the way, then received a text to say it was cancelled after waiting 30 minutes. Have tried to ring KFC and just not picking up the phone. No reason given for the cancellation. Really poor service and won't be using them again.

Well mannered driver, who unlike most of your drivers he actually came to my front door without having to call me … full instructions are ALWAYS on the receipt, This driver tonight was perfect … it’s SO NICE to be able to actually put a good comment!!!

The 1.5l Pepsi Max bottle was missing. This is the 4th time this is happening to my orders.

That was possibly the worst kfc I’ve had in a long time. It wasn’t even lukewarm when we received it. Had to put it straight in the microwave to warm up. Absolute waste of money. Where’s the quality control on the temperature of the delivery’s

over cooked beans chicken was dry

Lady absolutely rude to my mum when they messed up our order told my mum to do whatever she wants poor customer service and no empathy at all we will definitely be taking this further you can not run down a big chain with poor customer service

order was cold due to drink cans on food a nd half order missing.

Really salty food as if it was just salt

there were some items that were wrong and one of the mistakes resulted in one of the children not getting a meal .,nobody likes spicy food and I ordered a twister with Kentucky mayo and got one with sweet chilli. also I order two cans of tango and one Pepsi max and got two Pepsi max and one tango .

driver was rude and kept harassing me for a cigarette i will not be using this app again

After I ordered, the estimation delivery time kept increasing and after waiting 2 hours I never receive it.

Missing a bottle of drink I ordered 7up bottle wasn’t with my order

I think you have a cheek even asking for a review. Overcooked cold chicken,cold chips,cold mash and just warm gravy

did not come. i did not received it.

excellent quality, food hot, last time all cold, not enjoyable, this time spot on, really good.

The worst KFC i have ever had. Just literally thrown on the box burgers hanging out had to build them back up but stone cold....all the chips stone cold infact one pack was like it hadn't even been cooked....cold drinks chucked in with all the food!

Food was over an hour late and one of our items was missing I will be demanding a refund

Food was good and hot when delivered, but it took ages to arrive.

Arrived at the counter to be told we have to use the their screen menu and pay there and order food! The lady wasn’t very accommodating either. We had got our food sat down I took a bite out of the chicken only to see it was RAW took it back and the staff just looked at me like it wasn’t a problem no sorry nothing the manager came over and cut the bone of the chicken and said it was cooked what that proved I don’t know as I’ve been eating chicken most of my life I know what RAW chicken looks like in the end they changed it but no sorry nothing absolutely disgusting 🤢 I won’t be returning there ever again!!!!! The staff need to go on a training course to be able train for manors

did not knock on door left order on door step , only know it was there when been delivered notification came through by then food was almost cold not happy. will collect orders infuture

Perfect service and tasty food. Thank you.

I ordered 4 piece meal deal, got 3 pieces of chicken legs & one other portion, not very happy at all.

food was great but didn't like delivery time or pin number system. if you don't trust me then don't accept my order

never received the drink I purchased

i didn’t get my food it delivered to wrong address

The food arrived before I had even paid it was that quick 😉 every item was as ordered and was hot and had great flavour definitely the best KFC for a long long time 💪🏻

Food was good but ordered mash and got beans 😭

Waited 2 hours for my order and never arrived

Food was really good, very fast delivery, overall perfect. Thank you!

The staff are rude and they give you attitude and don’t use manners and the prices are outrageous

The chips didnt have any seasoning on and were undercooked.

the gravy was not delivered which made the food not as enjoyable as it could have been

I didn’t receive the order in general

Where is my order i an discussed first time and I have contacted but no reply

the food was cold i wil never order again

food not what was expected at all never ordering for kfc river side again

Absolutely awful, stale and cold , never again .

arrived late... no bottle of drink (1.5 litre) chips not cooked properly.... chicken really greasy

Worst driver EVER!!!!!!!!!!!!!! Cold

poor food was cold driver was slow

storm in Northampton, polite and friendly and apologetic driver for being so busy tonight Love my kfc thank you

My order was delayed from the original given delivery time for more than 2 hours. When asked the delivery driver said the delay was because he had another order and mine wasn't priority.

The food was cold and struggled to eat as the chicken was tough for how cold it was and over cooked

Food was cold, missing a drink and took longer than it should have

I didn’t get zinger wings with my zinger box meal.

You didn’t deliver my food £52 and it wasn’t even prepared nothing how can you say it was delivered please ?

The chicken was so tuff, really not a good taste. Such a shame

You forgot my fillet meal and the popcorn chicken . Not a happy dinner

One thing I have noticed is that this KFC always tends to prefer giving legs on the pieces of chicken instead if variety of oieces. This is happened on numerous occassions. When there is an order of more than one chicken piece, they should look to give variety. My order today has 2 legs.

Everything I ordered was there and it was delivered on time

The best KFC in Northampton. I buy at the premises, sometimes I take away and sometimes I eat on site. Food always fresh, hot. Helpful and friendly service. The atmosphere is like in chain stores... When a bunch of children come over, there is a lot of noise, but in the evening it is pleasant.

Been here once a month for the past 3 months. Horrendous customer service, bad attitude on all occasions. Sack the franchisee owner

Missing portion of chips and gravy had to go in the bin as it had leaked wverywhere

The food I received was freezing cold and I only live 5mins from the restaurant

Air conditioning was on while it was 1 degree Celsius outside. Had a thermal, T-shirt, fleece and a windbreaker on and was still freezing. I’ve never been in such a cold restaurant. Felt the same temperature outside as it was in. Insane in late November. Food was solid as always from this restaurant

no dips delivered even though ordered

Some hot but mostly barely warm

Heating not working in mid november so it's freezing cold. Staff are lovely. New till doesn't work so all orders made on the 2 kiosks. Not great for elder generation.

Really friendly staff but make sure you wearing a coat the heating is broken so it's an ice box. Your safer going to mcdonalds across the road.

Freezing cold in here. Other than that staff are chill

Unfortunately the heating was broken although the air conditioning was still working. It was extremely cold both for the staff and customers alike. It is an insult to the staff expecting them to work in these appalling conditions. This issue needs to be addressed urgently otherwise KFC Riverside will be losing custom. It made for a bad experience and we would have been warmer sitting in our car!

that was really nice after we warmed it up ,enjoyed it

My delievery guy was proper fit

Food was freezing cold. Forgot the chips too. In the bin it goes

The food and services were fine but the restaurant is freezing cold to sit in.