KFC Northampton - Riverside Retail Park in Northampton

The best KFC in Northampton. I buy at the premises, sometimes I take away and sometimes I eat on site. Food always fresh, hot. Helpful and friendly service. The atmosphere is like in chain stores... When a bunch of children come over, there is a lot of noise, but in the evening it is pleasant.

Been here once a month for the past 3 months. Horrendous customer service, bad attitude on all occasions. Sack the franchisee owner

Air conditioning was on while it was 1 degree Celsius outside. Had a thermal, T-shirt, fleece and a windbreaker on and was still freezing. I’ve never been in such a cold restaurant. Felt the same temperature outside as it was in. Insane in late November. Food was solid as always from this restaurant

Heating not working in mid november so it's freezing cold. Staff are lovely. New till doesn't work so all orders made on the 2 kiosks. Not great for elder generation.

Freezing cold in here. Other than that staff are chill

Unfortunately the heating was broken although the air conditioning was still working. It was extremely cold both for the staff and customers alike. It is an insult to the staff expecting them to work in these appalling conditions. This issue needs to be addressed urgently otherwise KFC Riverside will be losing custom. It made for a bad experience and we would have been warmer sitting in our car!

Really friendly staff but make sure you wearing a coat the heating is broken so it's an ice box. Your safer going to mcdonalds across the road.

The food and services were fine but the restaurant is freezing cold to sit in.

The food and service was good but the restaurant is freezing! Far too cold to sit in and eat. Please fix the heating.

No customer service.... told we can't order at counter, must use terminal.. This we do. Terminal doesn't give a receipt. Great, must now remember my service number... Service reasonably quick. Food order put on counter; number shouted. Quick check in bag shows all food just thrown in. (Didn't check order) Arrive home and find part of order missing. Try to phone, however no answer. Learning point - empty out your bag and check its all there. Don't expect any customer support.. Robbed of my hot wings...!

Very dark colour of the chicken portion -we have ordered a party bucket- and that is happening when oil is to old , the taste was horrible so no more KFC for us from this place .

Restaurant was freezing cold and dirty. Toilets are grim

It was okay, I enjoyed my food. Limited choice on pudding sent us over the road for a mcflurry. I would have liked some vegan mayo. There were several discussions with no positive outcome. Apparently, it can only go on the vegan burger! They only had 2 high chairs. A couple more are required.

Food was nice,but freezing in there, couldn't wait to get out

Very poor customer service and food

Ordered via Just Eat and it keeps going further away from time ordered. Been well over an hour and no one answering phone. Not acceptable just hope food turns up before I go to bed. Just cancelled order. Shocking service not waiting over 2 hours for fried chicken. If you cannot cope with the orders you shouldn't be in business.

disappointed with the experience multiple items missing from the order. The items that arrived were luke warm on arrival. Have reported to Just Eat. hopefully gets resolved. I would think twice about ordering from as I can not guarantee my order will be fulfilled. First time that I have had a bad experience with just eat.

Why is the original chicken never crispy from here?

Considering I'm paying for delivery I'm not impressed that you make multiple deliveries before mine and then you give me two thighs in the order. Which is all cold. Really.

Definitely will order again food well cooked delivery time was shocking thanks good done

I went kfc today and got the 10 hot wing meal the food was excellent and perfect temperature. My experience was wonderful, however there was no heating in the restaurant as I’ve been told it’s broken and the company hasn’t been working for 2 years I’ve been told.

food was freezing apart from the crazy

Thank you for giving me thighs as requested. the only thing I would say is put the drinks in a separate bag as they made the food cold

Accidentally put the wrong address, courier rang and i told him correct address which was less than two minuets away. He said i have to put the address in the app which i did and rang him back. He had blocked my number

I thought it was very bland and did not have the 'Finger Licking flavour I had years ago !! Disappointed !!

Kinda average. Not much flavour and not really big enough portion sizes for the prize. Better off going to a local joint really.

It never arrived, couldn’t make contact but money taken !!

Rip off restaurant…they will half fill popcorn chicken boxes and give you about 9 fries in a packet of fries Don’t order from them as they rip you off

Ordered food at 22:10. Heard nothing from the restaurant for an hour until I decided to call the store at 23:20. They said they didn’t complete the order because there was no drivers (The app said the driver was at the store already) and said they couldn’t do anything about it because they were closed now. No refund came in. Absolute scam.

but someone forgot give me Regular Popcorn 😔

The food was perfectly fine , they only offer diet drinks , at an unhealthy fast food establishment they suddenly care about your health when it comes to drinks . Avoid at all costs

Watched the delivery driver leave kfc then wait over 10 minutes at McDonalds then go off in different direction. 45 mins from leaving kfc my food turned up, cold and sweaty . Never gain will I use just eat..

Would have been nice if the deliveryman didn't just dump it on the front step. Your prices are terrible and you should get a choice of chips or mash not then have to go on to spend £2.99 for mash each, and then £2.99 for gravy.

They put the wrong label on the bag so we got the wrong food. Nothing we ordered was right. Basic errors shouldn’t happen.

We haven't received the fries with the meal!

I mean the food is just average kfc but the resturant itself is always so dirty. Today the bathroom was flooded in the mens, the disabled had mess everywhere. And yet again the resturant itself had bins overflowing and the tables covered in grease and mess.

Every time you go through drive through they get your order wrong

Pretty sure this MEAL is supposed to come with chips and 2 chicken wings.

I did not receive my delivery so I want a refund

My corn in the. cob was not in there

Always forgetting stuff in my order, forgot my 2x large gravy, my buffalo bites, 2x fries and my bottle of pepsi, paid £31 and maybe got £15 worth of my food delivered.

Like always the people from KFC put everything in 1 bag, cold items with warm items, resulting in the everything to be ….. last time that we order. Delivery driver was cool.

I ordered two party buckets however I received the buckets with missing drinks from both the buckets. Moreover, the chicken wings had too much salt in it. Not happy with the food and service both.

Me and my family came in to eat a couple of weeks ago and there was a lovely man their I had spoke to who was cleaning away as we had arrived fairly late they were due to close and he kindly said for us to don’t worry and take our time we engaged in very small talk. As we left he came running out to thank me for being so kind. Which surprised me as I always try to be nice to others but never been thanked for it it certainly made my day. I just wanted to thank him for acknowledging kindness and also for him to be so kind also and thoughtful.

Just eat didn't show the house number on the order confirmation. Luckily I was able to answer phone and confirm address.

No burger sauce! Pepper mayo only. No gravy!!! And the Pepsi max was flat! And no apologies. This was drive through and had to wait a while for our order, they had already taken our money before telling us they hadn’t got everything. And just offered alternatives. Poor service.

missing two meals from my order

Took my elderly mother for food today I went to the counter and was told we couldn’t order at counter So went to the order screen We tried to select table service but it wanted table number and none of the tables had numbers so was unable to It told me my order number and told me it would be printed on receipt but couldn’t print me a receipt I went to the counter to inform staff and they turned their back on me showing absolute ignorance and boredom After I collected my food ( which was wrong so had to go back to counter ) Every customer after us was served at counter with no problem I felt discriminated because and I’m not racist But all staff were Asian and we were white and all customers that could order and be served at counter were Asian I’m absolutely horrified at the way we were treated

I can't really rate the service or atmosphere as I got it delivered...but I can say, whilst I was eating my KFC I noticed a few hard long strips of chicken in my chicken burger...I thought nothing of it and kept eating, I then tried my popcorn chicken and that tasted funny too but I did my best to eat it as it was my dinner. The beans, gravy and chips all tasted fine, the one piece chicken strip I had was also a little odd in taste and texture, this was all from a box meal by the way. So then after doing my best to eat my dinner, an hour later I started to feel really hot, burning up, my head hurt, I felt queasy, and overall extremely unwell...my stomach had shooting pains going through it, and I actually came out in a rash that covered my belly. I hadn't eaten much else before this order either, so it could only have been from this... Honestly I just wanted to warn people please just check your food before you eat it, I know it's a hassle but it saves you from pain and throwing up for over 2 hours...

Good delivery time but as usual something missing from KFC order, shame as we like their food

Absolutely horrible gave me the wrong order and I found toilet paper in my food, disgusting

Inside is dirty and also the woman bathroom is closed always and we supposed to use the disability bathroom, but is too dirty to use!!!!!!

Very unhappy with the service, you order one and you got different to what you order

The wings are overcooked, the place of garlic sauce was put in chilli sauce 

Dreadful and slow service. Never have anything available, don't tell you until after you have paid. Constantly never have dips that you pay for a part of your meal. Self server never produce receipts, so be sure to take a picture of your order number.

Quick service late on a Tuesday night.

It wasn't the zinger option as ordered, it was ordinary, and there was hardly any salad (literally half the box was empty) and I only had one portion of mini fillets (2, not 4).

Food was cold coleslaw was tangy and tasted off

Unfortunately it was like warm 👎🏻 driver was great tho!

bucket for one - lovely crispy fresh chicken . delivered on time thank you

All correct items received in good time!

Overpriced for small portions, worker threw my food across the counter

Cold drinks were put into food bag all food was stone cold!!!!!!!ruined what a disappointment!

The food is always good but always late ,the drivers go to the wrong address every time but my location service are on

Restaurant staff full of rude kids, when we have placed our order via the app, they all were laughing at us and what we have ordered, coming out of the kitchen to look at us and laugh. Hygiene in the restaurant was terrible and toilets were unusable! Will never go back to this restaurant again. I’m pretty sure they would be shut down by environmental health if they saw what I saw today and the manager acts like one of the kids and needs do re-assess his career choices because this is clearly not for him

6 items missing from and order costing over £45, terrible service

Burger was cold when it arrived and was given bbq wraps instead of flaming wraps

But never received anything, can’t get hold of just eat and kfc didn’t want to help at all absolute joke

Ordered to collect online Had two bucket meals That were thrown into one bucket. Which we had to them split between two house holds which was pointless. Staff was rude. No sorry for the items missing. And didn’t ask for what sauces we would like. Just a let down. As a business owner. I would never have staff members work for me who don’t have basic manners and good customer service skills. Won’t return. Slim chickens have more class.

Worst food I have ever had from KFC. Tasted like yesterday's food.

KFC is almost always run by people who has very little customer service skills...

Thought I'd give them one more chance, mistake. Lukewarm food, driver delivered elsewhere first, and admitted so. Only thing "hot" in the bag was the gravy. Obviously this franchise take no notice or delete reviews. EMBARRASSING KFC. Read your reviews and take notice. Pound to a penny this review dissappears

Best chicken and chips I’ve had in quite a time

The driver couldn’t find my address and messaged me and politely waited and then informed I had no number so thank him for me x

I got charged for an extra meal while also missing a meal so I got charged £30 for one meal. Service is horrible and slow.

we have not received the order and have been charged and waiting still

Had to phone the restaurant to find out when the food was being delivered as it was late and the app said that it had been delivered.

This is actually a really good KFC. Speedy at answering the speaker. Was a slight wait at the window but it was freshly cooked as it was hot and had the traditional kfc tast and flavour. Sadly the exterior could do with a good just was as looked very dirty but was litter free. From the car the inside looked clean but the drive thu window could do with a clean. Could do with an investment on the drive thu side like a respray or speaker and a good jet wash. Apart from that the food was good the chips are the best and the staff are friendly.

Worst customer service . Usman was the person whom I dealt with a query of 2 charges of same amount which was debited on 10th may 2024, due to a failed transaction screen comes up when I tapped my credit card, so that day I immediately went to lady who was assisting, she said she can't find that payment so hoping it was failed & she said even though if it goes from credit card , it will return back in few days, on 7th june 2024 when I visited to , showed all the proof, he denied my request for the refund for duplicate charges as it is more than 30 days, initially he said 48 hrs I should have visited & claimed back, but after that he said in 7 days, he was telling all rules, even he was not clear, worst part is when I order on 7th june 2024, he was making fun of me by saying nonsense things & was laughing along with her colleagues.. pathetic response from him. Really unhappy..please be careful while tapping your payment cards to the self ordering screens. KFC pls provide some training to your team, about how to deal with customers , I will never visit this KFC riverside retail park. Pathetic.

I had a small bucket coating that was missing (or very little) chicken, very watery in parts k

50% of the time we have missing items - they are terrible T just eat delivery accuracy

There were some item's missing

Hi I ordered a couple of hours ago and I only got 1 bucket of mini fillets, so I got 12 out of 36 chickens I do not appreciate this. I would like a refund please.

Items missing and portion disgusting never again from here.

AND MONEY WAS TAKEN FOR THE PRODUCT THE PRODUCTS I ORDER ARE ALWAYS MISSING

So this is the third time this has happened to me from this KFC. Ordered 4 mini strips and 16 Got 4 strips and 2 hot wings. This won't happen again as will not be going back again. Once is a mistake and can let go by, This many times it seems deliberate.

all good. no serviettes or salt. and why have the fries got skin on them ?

Delivered in different adress and dring was missing

Wrong order no corn on the cob and no sauces

Went through the drive through and was rushed to the next window before i finished my order and when i tried to continue it was met with arrogance and a lack of understanding, after all the stress i went and spent my money at mcdonalds for a far better experience

I attempted to order the Crushems as advertised on their screen, but I was informed it was unavailable. After a brief interval, I returned and ordered a Zinger from a different cashier. When I inquired about the unavailability of Crushems, the response was that the machine was broken. I sensed an unwelcoming atmosphere, which felt quite unfriendly.

Wet floor when I walked in was like an ice rink, ordered two chicken burgers and chips, the girl serving was nice. Ate a chip before I left and it was Luke warm, went back and was given a fresh pack, when I got into my car these were also Luke warm, burger was indifferent at best. £15.98, a complete waste of time and money. I've had worse but I cannot remember when.

Great to stop off for a snack, but needs a dedicated area for the just eat people!

If I could give it a -10+ review I would. None of them follow the rules, in the kitchen(you can see the kitchen through the drive through window) or drive through they are wearing the wrong clothes and are wearing jewellery, on their phones in the kitchen, haven’t got their hair up. I use to work at a different kfc, every year I had to do a test of what we should know and how to maintain a hygienic and safe work place and other training these people clearly didn’t take a test.

driver is useless. fries were cold

Food was cold late and tasteless. Would have been better off going hungry. Franchisee should be ashamed selling "food" of such low quality. KFC as a corporation should be ashamed. Dreadful. Bet this gets deleted!

Asked for NO chicken legs and got 4 out of 6 pieces. Last time ordering from here.

The driver delivered my food without the drink.

Excellent, fast service. We had a take out.

Firstly both burgers i ordered where the wrong burger, the chicken was cold and hard to eat, chips were stale. The bqq mini wraps were so dry and basically had no sauce or other ingredients in it. I’m so disappointed as i love KFC and the quality of my order last night was horrible. I would like a full refund on everything as it was all a waste of money and inedible