KFC Northampton - Riverside Retail Park in Northampton - Phone Number, Reservations, Reviews

Good delivery time but as usual something missing from KFC order, shame as we like their food

Very unhappy with the service, you order one and you got different to what you order

The wings are overcooked, the place of garlic sauce was put in chilli sauce 

Dreadful and slow service. Never have anything available, don't tell you until after you have paid. Constantly never have dips that you pay for a part of your meal. Self server never produce receipts, so be sure to take a picture of your order number.

Quick service late on a Tuesday night.

It wasn't the zinger option as ordered, it was ordinary, and there was hardly any salad (literally half the box was empty) and I only had one portion of mini fillets (2, not 4).

Unfortunately it was like warm 👎🏻 driver was great tho!

Food was cold coleslaw was tangy and tasted off

bucket for one - lovely crispy fresh chicken . delivered on time thank you

All correct items received in good time!

Overpriced for small portions, worker threw my food across the counter

Cold drinks were put into food bag all food was stone cold!!!!!!!ruined what a disappointment!

The food is always good but always late ,the drivers go to the wrong address every time but my location service are on

Restaurant staff full of rude kids, when we have placed our order via the app, they all were laughing at us and what we have ordered, coming out of the kitchen to look at us and laugh. Hygiene in the restaurant was terrible and toilets were unusable! Will never go back to this restaurant again. I’m pretty sure they would be shut down by environmental health if they saw what I saw today and the manager acts like one of the kids and needs do re-assess his career choices because this is clearly not for him

6 items missing from and order costing over £45, terrible service

Burger was cold when it arrived and was given bbq wraps instead of flaming wraps

But never received anything, can’t get hold of just eat and kfc didn’t want to help at all absolute joke

Ordered to collect online Had two bucket meals That were thrown into one bucket. Which we had to them split between two house holds which was pointless. Staff was rude. No sorry for the items missing. And didn’t ask for what sauces we would like. Just a let down. As a business owner. I would never have staff members work for me who don’t have basic manners and good customer service skills. Won’t return. Slim chickens have more class.

Worst food I have ever had from KFC. Tasted like yesterday's food.

KFC is almost always run by people who has very little customer service skills...

Thought I'd give them one more chance, mistake. Lukewarm food, driver delivered elsewhere first, and admitted so. Only thing "hot" in the bag was the gravy. Obviously this franchise take no notice or delete reviews. EMBARRASSING KFC. Read your reviews and take notice. Pound to a penny this review dissappears

Best chicken and chips I’ve had in quite a time

The driver couldn’t find my address and messaged me and politely waited and then informed I had no number so thank him for me x

I got charged for an extra meal while also missing a meal so I got charged £30 for one meal. Service is horrible and slow.

we have not received the order and have been charged and waiting still

Had to phone the restaurant to find out when the food was being delivered as it was late and the app said that it had been delivered.

This is actually a really good KFC. Speedy at answering the speaker. Was a slight wait at the window but it was freshly cooked as it was hot and had the traditional kfc tast and flavour. Sadly the exterior could do with a good just was as looked very dirty but was litter free. From the car the inside looked clean but the drive thu window could do with a clean. Could do with an investment on the drive thu side like a respray or speaker and a good jet wash. Apart from that the food was good the chips are the best and the staff are friendly.

Worst customer service . Usman was the person whom I dealt with a query of 2 charges of same amount which was debited on 10th may 2024, due to a failed transaction screen comes up when I tapped my credit card, so that day I immediately went to lady who was assisting, she said she can't find that payment so hoping it was failed & she said even though if it goes from credit card , it will return back in few days, on 7th june 2024 when I visited to , showed all the proof, he denied my request for the refund for duplicate charges as it is more than 30 days, initially he said 48 hrs I should have visited & claimed back, but after that he said in 7 days, he was telling all rules, even he was not clear, worst part is when I order on 7th june 2024, he was making fun of me by saying nonsense things & was laughing along with her colleagues.. pathetic response from him. Really unhappy..please be careful while tapping your payment cards to the self ordering screens. KFC pls provide some training to your team, about how to deal with customers , I will never visit this KFC riverside retail park. Pathetic.

I had a small bucket coating that was missing (or very little) chicken, very watery in parts k

50% of the time we have missing items - they are terrible T just eat delivery accuracy

Hi I ordered a couple of hours ago and I only got 1 bucket of mini fillets, so I got 12 out of 36 chickens I do not appreciate this. I would like a refund please.

There were some item's missing

Items missing and portion disgusting never again from here.

AND MONEY WAS TAKEN FOR THE PRODUCT THE PRODUCTS I ORDER ARE ALWAYS MISSING

So this is the third time this has happened to me from this KFC. Ordered 4 mini strips and 16 Got 4 strips and 2 hot wings. This won't happen again as will not be going back again. Once is a mistake and can let go by, This many times it seems deliberate.

all good. no serviettes or salt. and why have the fries got skin on them ?

Delivered in different adress and dring was missing

Wrong order no corn on the cob and no sauces

Went through the drive through and was rushed to the next window before i finished my order and when i tried to continue it was met with arrogance and a lack of understanding, after all the stress i went and spent my money at mcdonalds for a far better experience

Wet floor when I walked in was like an ice rink, ordered two chicken burgers and chips, the girl serving was nice. Ate a chip before I left and it was Luke warm, went back and was given a fresh pack, when I got into my car these were also Luke warm, burger was indifferent at best. £15.98, a complete waste of time and money. I've had worse but I cannot remember when.

I attempted to order the Crushems as advertised on their screen, but I was informed it was unavailable. After a brief interval, I returned and ordered a Zinger from a different cashier. When I inquired about the unavailability of Crushems, the response was that the machine was broken. I sensed an unwelcoming atmosphere, which felt quite unfriendly.

Great to stop off for a snack, but needs a dedicated area for the just eat people!

If I could give it a -10+ review I would. None of them follow the rules, in the kitchen(you can see the kitchen through the drive through window) or drive through they are wearing the wrong clothes and are wearing jewellery, on their phones in the kitchen, haven’t got their hair up. I use to work at a different kfc, every year I had to do a test of what we should know and how to maintain a hygienic and safe work place and other training these people clearly didn’t take a test.

Food was cold late and tasteless. Would have been better off going hungry. Franchisee should be ashamed selling "food" of such low quality. KFC as a corporation should be ashamed. Dreadful. Bet this gets deleted!

driver is useless. fries were cold

Asked for NO chicken legs and got 4 out of 6 pieces. Last time ordering from here.

The driver delivered my food without the drink.

Excellent, fast service. We had a take out.

All the food was here. And the driver was on time

Firstly both burgers i ordered where the wrong burger, the chicken was cold and hard to eat, chips were stale. The bqq mini wraps were so dry and basically had no sauce or other ingredients in it. I’m so disappointed as i love KFC and the quality of my order last night was horrible. I would like a full refund on everything as it was all a waste of money and inedible

First visit. Didn't realise they dont serve hot drinks , great when it's cold outside. Food ok ish. Would not bother to go to any KFC again .

We went here yesterday, when we walked in it was probably colder inside than outside….. it was freezing. I ordered 3 meals and waited nearly 20 minutes in this time a worker dropped 3 chicken pieces on the floor and picked them up, took them in the kitchen area where I could see through the serving thing she put them back on the shelf for consumption. I didn’t say anything g but the following day I wish I had.

Not good this time. The courier broke the packaging and lost half of my burger. :(

What on earth is wrong with the AC in there? Its chuffing freezing all the time regardless of the weather outside.

There was 2 staff working at the tills. We ordered 3 pieces of chicken and specifically asked for no wings and no legs so they asked us if we wanted chicken breasts and we said yes. They then proceeded to not give us a reciept and prioritise the delivery drivers over there customers. When our food arrived we got given our meal but not the chicken we had asked for( the chicken was dry and cold) but we couldn’t return it because we wasn’t given a receipt. We had to order the correct chicken. Overall I would rate the customer service poor.

I ordered a boneless bucket and had wings in my bucket? Bit annoying as I paid for the boneless as me and my family do not eat chicken on the bone

Horrible service. Rude employees.. I would give ————— but can’t. Just stupid

ordered at 21.30...now 23.32..no food ..now saying delivered...IT HAS NOT BEEN DELIVERED!!!!

Happy to have it early. chips were cold but burger was lovely

Sauces that I paid for were missing and not for the first time

Yet again zero breast meat out of 14 pieces delivered absolutely appalling what a waste of money

Food not fully cooked. Complained and had to persist in order to get a cooked replacement. Staff ignorant and rude.

Food was okay but the rice portion was much smaller than usual.

Some food was missing and the delivery driver called and tried to get me to come collect my food from his car!

They not deliver the corn cub , hot wings only 8 on the bag and very dry

Time kept getting added on and food was freezing cold

in the notes said no legs but they sent 2 ,food was cold had to be warmed up again ,this not the first time but is the last ,

First time ordering, and they delivered it to the wrong person

Didn’t turn up but put he had delivered the food but hadn’t

half of the order missing, checked in front of driver so he was aware - told to call the restaurant. Called restaurant who then told to call just eat. who refund minimal. passing the blame continously, never ordering through just eat again.

chicken was cold, recieved gravy when i had asked for beans and i had recieved the erin burger. not sure if this has been mixed up with someone else’s but not happy however delivery time was good.

Standard KFC, looks nice inside though.

Missing dips and a bit cold when arrived

I am sure its great if you like that sort of thing.

How difficult is it to get your order correct? All wrong. Not impressed.

Delivery driver was rude when asked where missing items was!! No help from kfc store when asking about missing items and was rude about the items being missing. Wouldn't order again

Gave me chicken and extra fries instead of the wings I ordered

Food was very cold and time kept getting added on

Could have done with being a bit hotter but very nice

Always forget the F'in gravy! it's not that difficult really.

Gave me the wrong order again !!! They gave me a piece of chicken instead of 2 wings !!!

I was delivered the wrong food,I’ve called the restaurant and spoke to them twice and they assure me that if I contact you,you can credit my account and I can order it again

I get a better chance to be welcomed by natzis , enven them would speak broken English

Food was hot and tasted nice. Delivery driver was very friendly and polite Negative - Got given the wrong drink

I put a note on my order requesting for thighs and drumsticks but i got other portions that i didn’t request for. I was disappointed and i ended up ordering elsewhere.

We requested four garlic dips. Instead they sent us four supercharger dips which are too spicy for us to eat! What’s the point in having “notes for the restaurant” if they’re going to ignore it!?

Food was cold when it arrivered,

Good mixed up some of the orders but good

Ordered a family meal but the order got mixed up and didn't receive my full order that I ordered and paid for

I did not receive my full order and KFC Riverside would not answer when I rang to enquire. I called over 10 times and got no answer.

One of the food items did not turn up, cost me £5.99. I don’t appreciate being charged for an item that never turned.

Food is good. Service is sometimes a bit slow.

My meal was missing from the order. I would like to be refunded £9.99 please

Chilli bites were missing and hardly any rice just salad

My food looked like it just been thrown it bag didn’t get all that I ordered

asked for no legs and got legs and a very small wing was not worth the money paid

I ordered a 4pc meal I request no drumsticks as I don't like them and I got 3 DRUMSTICKS in my meal and left hungry as i cld only eat 1pc of chicken

Missing large popcorn and bbq dip please can you refund

Love being able to relax after work there with a nice rice box I'm a big fan of kfc

I never received my order and this is so devastating I am so so hungry😭