KFC Northampton - Riverside Retail Park in Northampton

I live in Daventry and drive past KFC sixfeilds,and Northampton town centre just to come to KFC Riverside. The chicken is consistently spot on,always hot,never dry,nice and moist. Good service in drive thru and from inside eating. I'm always as honest as possible with my reviews so I'd say the only disappointing experience I've had is nobody in store understands how the app works. I never knew they had an app as never asked when purchasing food, however downloaded it and wasn't sure of it's use or features. When asking no one else knew either. This doesn't effect the service or food so 100% recommend coming here.

Worst managment ever…bullshit people

Food was genuinely impeccable for my first time at a kfc I can’t believe how good it was for a fast food restaurant, gorgeous chicken. One of the really kind staff members named Phoebe helped me upgrade my meal best decision in food history. HIGHLY RECOMEND!!!

Very friendly customer service, the girl at the till helped me choose and upgrade my meal. Food then came quick and was really nice

"I recently placed an online order for takeaway at a drive-thru restaurant, expecting a quick and convenient pickup. However, when I arrived, the staff were unaware of my order. I was asked to drive around again, but even on the second attempt, they still couldn't locate my order. It wasn't until I explained the situation that they finally provided my order. Unfortunately, the time-saving benefit of ordering online was completely lost in this experience."

Never waited so long for 'fast' food!

Restaurant is freezing cold. Doesn't appear to be any heating at all. Stopped to charge my EV so decided to eat in whilst it charged. Should have stayed in the car. Food was expensive (been a while since I last did KFC so maybe all branches are more expensive) but chicken portions were tiny. Fries were almost warm. Service was ok to say there were a few orders at the same time. Won't be back.

Grim. No hot drinks, expensive food, shabby furniture, and fittings. Won't be going again. The actual chicken wasn't too bad!

I really enjoyed the food I came through drive through on Thursday and this lady took my order. Her name badge said sumy she was lovely and polite and had good manners. Best KFC I’ve had in a while. Got a 6 piece wicked variety bucket and it fed me and my husband

Ordered food for delivery by just eat. Said order was on the way, then received a text to say it was cancelled after waiting 30 minutes. Have tried to ring KFC and just not picking up the phone. No reason given for the cancellation. Really poor service and won't be using them again.

Well mannered driver, who unlike most of your drivers he actually came to my front door without having to call me … full instructions are ALWAYS on the receipt, This driver tonight was perfect … it’s SO NICE to be able to actually put a good comment!!!

over cooked beans chicken was dry

The 1.5l Pepsi Max bottle was missing. This is the 4th time this is happening to my orders.

That was possibly the worst kfc I’ve had in a long time. It wasn’t even lukewarm when we received it. Had to put it straight in the microwave to warm up. Absolute waste of money. Where’s the quality control on the temperature of the delivery’s

Lady absolutely rude to my mum when they messed up our order told my mum to do whatever she wants poor customer service and no empathy at all we will definitely be taking this further you can not run down a big chain with poor customer service

order was cold due to drink cans on food a nd half order missing.

Really salty food as if it was just salt

driver was rude and kept harassing me for a cigarette i will not be using this app again

there were some items that were wrong and one of the mistakes resulted in one of the children not getting a meal .,nobody likes spicy food and I ordered a twister with Kentucky mayo and got one with sweet chilli. also I order two cans of tango and one Pepsi max and got two Pepsi max and one tango .

After I ordered, the estimation delivery time kept increasing and after waiting 2 hours I never receive it.

Missing a bottle of drink I ordered 7up bottle wasn’t with my order

I think you have a cheek even asking for a review. Overcooked cold chicken,cold chips,cold mash and just warm gravy

did not come. i did not received it.

excellent quality, food hot, last time all cold, not enjoyable, this time spot on, really good.

The worst KFC i have ever had. Just literally thrown on the box burgers hanging out had to build them back up but stone cold....all the chips stone cold infact one pack was like it hadn't even been cooked....cold drinks chucked in with all the food!

Food was good and hot when delivered, but it took ages to arrive.

Food was over an hour late and one of our items was missing I will be demanding a refund

Arrived at the counter to be told we have to use the their screen menu and pay there and order food! The lady wasn’t very accommodating either. We had got our food sat down I took a bite out of the chicken only to see it was RAW took it back and the staff just looked at me like it wasn’t a problem no sorry nothing the manager came over and cut the bone of the chicken and said it was cooked what that proved I don’t know as I’ve been eating chicken most of my life I know what RAW chicken looks like in the end they changed it but no sorry nothing absolutely disgusting 🤢 I won’t be returning there ever again!!!!! The staff need to go on a training course to be able train for manors

I ordered 4 piece meal deal, got 3 pieces of chicken legs & one other portion, not very happy at all.

did not knock on door left order on door step , only know it was there when been delivered notification came through by then food was almost cold not happy. will collect orders infuture

Perfect service and tasty food. Thank you.

food was great but didn't like delivery time or pin number system. if you don't trust me then don't accept my order

never received the drink I purchased

i didn’t get my food it delivered to wrong address

The food arrived before I had even paid it was that quick 😉 every item was as ordered and was hot and had great flavour definitely the best KFC for a long long time 💪🏻

Food was good but ordered mash and got beans 😭

Waited 2 hours for my order and never arrived

Food was really good, very fast delivery, overall perfect. Thank you!

The staff are rude and they give you attitude and don’t use manners and the prices are outrageous

The chips didnt have any seasoning on and were undercooked.

the gravy was not delivered which made the food not as enjoyable as it could have been

I didn’t receive the order in general

Where is my order i an discussed first time and I have contacted but no reply

the food was cold i wil never order again

food not what was expected at all never ordering for kfc river side again

Absolutely awful, stale and cold , never again .

Worst driver EVER!!!!!!!!!!!!!! Cold

arrived late... no bottle of drink (1.5 litre) chips not cooked properly.... chicken really greasy

storm in Northampton, polite and friendly and apologetic driver for being so busy tonight Love my kfc thank you

My order was delayed from the original given delivery time for more than 2 hours. When asked the delivery driver said the delay was because he had another order and mine wasn't priority.

poor food was cold driver was slow

Food was cold, missing a drink and took longer than it should have

I didn’t get zinger wings with my zinger box meal.

The food was cold and struggled to eat as the chicken was tough for how cold it was and over cooked

You didn’t deliver my food £52 and it wasn’t even prepared nothing how can you say it was delivered please ?

The chicken was so tuff, really not a good taste. Such a shame

You forgot my fillet meal and the popcorn chicken . Not a happy dinner

One thing I have noticed is that this KFC always tends to prefer giving legs on the pieces of chicken instead if variety of oieces. This is happened on numerous occassions. When there is an order of more than one chicken piece, they should look to give variety. My order today has 2 legs.

Everything I ordered was there and it was delivered on time

Been here once a month for the past 3 months. Horrendous customer service, bad attitude on all occasions. Sack the franchisee owner

The best KFC in Northampton. I buy at the premises, sometimes I take away and sometimes I eat on site. Food always fresh, hot. Helpful and friendly service. The atmosphere is like in chain stores... When a bunch of children come over, there is a lot of noise, but in the evening it is pleasant.

Missing portion of chips and gravy had to go in the bin as it had leaked wverywhere

The food I received was freezing cold and I only live 5mins from the restaurant

Air conditioning was on while it was 1 degree Celsius outside. Had a thermal, T-shirt, fleece and a windbreaker on and was still freezing. I’ve never been in such a cold restaurant. Felt the same temperature outside as it was in. Insane in late November. Food was solid as always from this restaurant

no dips delivered even though ordered

Some hot but mostly barely warm

Unfortunately the heating was broken although the air conditioning was still working. It was extremely cold both for the staff and customers alike. It is an insult to the staff expecting them to work in these appalling conditions. This issue needs to be addressed urgently otherwise KFC Riverside will be losing custom. It made for a bad experience and we would have been warmer sitting in our car!

Freezing cold in here. Other than that staff are chill

Heating not working in mid november so it's freezing cold. Staff are lovely. New till doesn't work so all orders made on the 2 kiosks. Not great for elder generation.

Really friendly staff but make sure you wearing a coat the heating is broken so it's an ice box. Your safer going to mcdonalds across the road.

that was really nice after we warmed it up ,enjoyed it

My delievery guy was proper fit

Food was freezing cold. Forgot the chips too. In the bin it goes

The food and services were fine but the restaurant is freezing cold to sit in.

The food was late and cold on arrival. It was also extremely salty.

The food was freezing cold after waiting over half an hour for the delivery, turns out I had to watch as my food went for a drive before being delivered! It was missing items too and the driver just didn’t care and the price is higher online

The food and service was good but the restaurant is freezing! Far too cold to sit in and eat. Please fix the heating.

No customer service.... told we can't order at counter, must use terminal.. This we do. Terminal doesn't give a receipt. Great, must now remember my service number... Service reasonably quick. Food order put on counter; number shouted. Quick check in bag shows all food just thrown in. (Didn't check order) Arrive home and find part of order missing. Try to phone, however no answer. Learning point - empty out your bag and check its all there. Don't expect any customer support.. Robbed of my hot wings...!

I ordered beans, but they didn't arrive, the corn was old, it tastes bad, it smells bad, the fatty chicken made my stomach hurt, the founder of KFC is probably turning in his grave right now

Telling me I spent £3.49 on a 1.5L bottle of tango and it doesn’t even get delivered. Astaghfirullah

Very dark colour of the chicken portion -we have ordered a party bucket- and that is happening when oil is to old , the taste was horrible so no more KFC for us from this place .

Worst ever I didn’t even receive me food

Ordered at 16:51 and I just have my food at 18:20. Also everything is cold

It's nice to get everything I ordered. This time I actually filmed it just in case, but it seems it's only the night shift you can't trust.

Restaurant was freezing cold and dirty. Toilets are grim

Moving the time of the delivery

food was cold had to throw it away

The order was correct and well cooked. The actual KFC food was really poor. More breadcrumb than chicken and the zinger fillet was tiny. KFC has really gone down hill and cheapened out. Not the restaurants fault I would add. Think there are now much tastier and cheaper options than KFC

Do you (Just Eat) actually discuss all reviews with your 'Partners'? Somehow, I don't think you do. The driver literally drove 15 minutes up the road, past my home, to deliver to someone else first then 10 minutes back down the road to me. All cold.

half the options weren't available yet the driver still forgot some things.

It was okay, I enjoyed my food. Limited choice on pudding sent us over the road for a mcflurry. I would have liked some vegan mayo. There were several discussions with no positive outcome. Apparently, it can only go on the vegan burger! They only had 2 high chairs. A couple more are required.

Incorrect sides sent it should have been gravy not beans

Wrong item received, poor quality

Food was nice,but freezing in there, couldn't wait to get out

Terrible all round cold food slow delivery

Very poor customer service and food

the food is too salty I can't eat it

Stone cold! I really don't know how the food could be so cold when the delivery was quick.

Why should I pay 2.49 as service charge and service for what as I already paid my overpriced meals so why u charged me 2.49 service charges it’s scamming that’s it

Ordered via Just Eat and it keeps going further away from time ordered. Been well over an hour and no one answering phone. Not acceptable just hope food turns up before I go to bed. Just cancelled order. Shocking service not waiting over 2 hours for fried chicken. If you cannot cope with the orders you shouldn't be in business.