Quays - Pub & Carvery in Northampton

I was flooded at billing aquadrome and came over to the quays. Booked a room for one night and then had nowhere to go. The staff at the hotel and the pub were wonderful and went out of their way to help us. Family room accommodation and cooked us meals even though the pub was flooded. I believe all the staff and management deserve a medal. Its been the best service and any help required was given. We were all locked in for 3 days. I'd like to say a big thank you to Elisha the boss, Mia and Trish and all the staff. Been fantastic and we've all been looked after

Absolutely brilliant staff who all pulled together when the area was flooded. Breakfast Kaz was brilliant and very helpfull

Staying here short notice due to flooding, the staff have done an amazing job to look after their guests, having to tackle issues themselves they have gone that extra mile to still keep facilties open all with a happy to help attitude. Shoutout to Mia and Stacey for their great customer care.

Kaz was amazing!!! Love her ❤️ I had steak, was done to taste.

Kaz the team leader who served us was lovely and so helpful with the food! And the food was lovely

Amazing in every way food, cleanliness and staff I shall be returning and have recommended to many already.

Carvery was very good apart from the thin cut meats, good price, don't forget to book your car in on arrival.

We stopped off here for a quick bite to eat, not sure why the bad reviews. For 3 kids and 2 adults food and drink came to £45 (bargain!!!) We had carvery and it was so good, plenty of it and fresh and hot! Staff in there are so friendly and make an effort to chat to you and the kids. They are also dog friendly and bought over treats for the dog. Lovely place we will stop off here again.

Went to this pub with family and friends carvery was absolutely delicious and the chick and mix was also very scrumptious staff were very friendly

lovely food but now slapped with a £100 parking fine ! with 3 children in tow i had no idea you had to pay please help

Served by Kaz today,absolutely superb and smiley.Great service.Would recommend a visit here.

The Quays in Billing. Northants is amazing. Food is really nice and the staff are so so helpful and friendly. Recommend it to anyone & everyone 5*.

The staff were very very helpful despite that they were very busy , helped a 98 year old with us and got her at the front of the queue , considering how busy they are the food was very good although I do like my veggies a bit more cooked apart from that no problem .

Amazing location, food and drink is delicious. It’s very friendly staff Mia especially she’s very knowledgeable and attentive.

Great pub, really friendly staff!

Lovely room Receptionist Amanda, was lovely and friendly, very helpful.

Amanda on reception was ever so helpful, from adding another duvet to the bed in the first room to changing the room due to the first room being too cold. Amazing service went above and beyond. Even took into consideration noise from other guests

Lovely service and best recommendation by Kaz on the Toffee bar desert it’s spot on, defo always worth a visit 👌

Excellent experience in the hotel and the pub had beautiful food well done everyone

Food below average. Also got a parking ticket . You need a bigger sign saying about park

5 star experience because of Wendy! The woman is lovely, down to earth and makes you laugh whilst ordering. It's nice to have someone you can talk to easily whilst ordering. And i'm picky!

We were looked after by Mia had lovely time works really hard food lovely be back again soon

We visit every few weeks as the food is always good and represents fantastic value! However, the stand out about this place is the staff who are exceptional! Always welcoming and friendly. We visited today for our little girls 10th birthday (her choice as its her fave place to eat out - high praise indeed from a fussy eater!) and we were served by Mia, who was lovely, warm and engaging :) Thanks also to the shift manager who also sorted a candle and a happy birthday song with our daughters dessert. Places with staff like this are few and far between nowadays - I can't recommend it high enough. Thanks

Very friendly staff, food excellent aswell as the price and a shout out to Mia 🤩

Hotel is perfect for work trips. Lovely location by a lake. Tricia & Amanda are really helpful on reception.

Amazing service. Team both last night and this morning were super friendly. Great sleep. Thank you.

Very good lovely carvery. Mia is very helpful and and credit to Greene King look forward to coming again

Parking ticket when calling in for a drink

Feel like there only busy due to the location £7.50 for 2 cokes is a joke they don’t even fill the glass’s and the food was possibly the most tasteless meal I’ve eaten in the 31 years on this planet ide imagine there eating better in jail

Ordered a Fanta, no ice no fruit- £3.65 Bottle of Heineken £5, 3 portions of microwaved fudge cake was just under £18!!! Insanely overpriced and very underwhelming food. Staff are nice at least.

Clare went above and beyond could not be happier give this young lady a pay rise

Came to the quays as a 15 had brilliant service from lisanne and the team on the bar thank you so much to the chefs for the lovely food to. First time here and was impressed thank you Kate

No, sorry not for me. Great to see a carvery for £7 or £8 large but you then pay way over on the drinks ie £3.50 for a coke. Meat was good but the rest was really quite average. Very busy so popular place for many and maybe we just chose a bad time

Stayed for 2 weeks for work, the staff were amazing. Adverse weather, flooding and the possibility of evacuation did not stop the excellent service. Special shout outs to Shannon, Stacey and Trisha. You made a work trip (eating alone) feel that little bit more like home.

Really enjoyed our carvery and the service was excellent 👌

Just had the most yummy lunch.Hunters loaded bbq fries,cheeseburger (childs) and garlic bread slices.Good portion size,value for money.Highly recommend a visit to The Quays for great atmosphere,friendliness of their staff and of course delicious food with so many choices.Thank you to everyone.

Zach - 5 star all round, disappointing that it wasn't that busy but the roads were quite rubbish because of the rainfall ans caused the roads to be flooded not much parking spaces either but apart from that the food we had which was the carvery and I had the Ultimate Mixed Grill - Medium Rare and came out spot on what I ordered, good portions too and had the choctastic sundae and it was beautiful, perfect for the prices and the services was pretty good in my opinion, one of the best meals I've had and will be revisiting this time for a carvery for me ;) thanks for an amazing evening last night!

18th Birthday celebration family all together Carvery good & main menu also very good served by the lovely Kaz

First time we've been here. Carvery was amazing and great price. Kaz was lovely and very welcoming. We will be back.

Lovely carvery, food cooked well and restaurant clean Staff very friendly, welcoming and helpful. My nephew loves coming on a Thursday, easy access for wheelchair users.

Kaz served us today, food was great and service was great. Would recommend this place, great value for money. 5*

Family stays here alot from Wales and they love it here and always feel welcome, just had meal here recently and was lovely good priced and bar staff always friendly

Lovely food, give Liz a pay rise she’s great!

Disappointed tonight, came in at 8.15pm, bought drinks at the bar, found a table and then ordered food. Food arrived but then got told that under 18’s couldn’t be in the pub after 9pm. Just as our food turned up, night spoilt! Rules need to be made clearer.

Terrible bar staff, kitchen workers are great really nice food. I ordered on the app and they forgot my drinks, got told I had to get up to the bar to grab them myself. By the time I got back my food had gone cold. It was fairly busy so I don't blame the staff I blame the manager for not giving his staff enough people to manage Sundays better

Great all round service. Staff really make you feel welcomed! They take the time to come round and speak to you. Great hospitality and great food! What more can one ask for?!

At first it was all chaotic and crazy today, we ordered and everything was going fine till the carvery was being put away, We had paid for a carvery and some over regular meals, we spoke to someone called lisanne who worked there and she was brilliant and sorted it all out for us. She then made sure the kitchen staff didn’t forget our desert we ordered as they forgot some bits off our order. But it was a great pub and great location. Lisanne was fantastic and she was really sweet. Thanks to lisanne♥️

Kaz is a legend, so friendly and wonderful customer service. Good food, great prices. Thank you

Kaz was amazing can't wait to be served by her again. 😄

We are staying at The Aquadrome site and we came over on a whim, really glad we did. Great food, very busy pub but service never changed - lovely staff! From service at the till to staff, Kaz was bloody lovely and engaged with the kids which made our visit so easy and we stayed longer than we should (sorry!) Will 100% revisit when around here.

Lovely atmosphere, great food and excellent service. Kaz in particular was wonderful, friendly and attentive. Would highly recommend.

Mia is an absolutely amazing waitress with a lot of chrisma and jokes galore. When it comes to customer service this is how every staff member needs to be modeled on.

Location was good, the service was fantastic.

I had dinner this evening and was served by Mia she was very helpful nothing was a problem made me feel welcome.

Beautiful pub and carvery staff are excellent 👌

Could not fault the food at all. As a family of six everyone one of us had no complaints about our meals we had every day for week

Very bad service waited 10 mins for 1 coke Bad service team leader piles staff into the back to have a laugh and joke advitised cocktails but they don’t and don’t take of menu also added butter and garnish which we didnr want on my autistic brothers food

One of the best places to relax food is amazing staff especially Kaz are exceptional highly recommended

Sunday lunch carvery amazing.Staff friendly,clean environment, Kaz was wonderful,keep up the good work.

Kaz is amazing and extremely helpful and good was amazing

Good food with a nice view of the marina. Lovely staff and a quick service.

This was our 1st time here for lunch with our in laws..although they come every Sunday and love it. The food was really good, we had carvery and mains from the menu. Although busy service was quick and problem free. The staff are lovely and friendly. Kaz remembered my in laws and took the time to chat which they really appreciate. Kaz checked we were happy with everything. Really great service from kaz and the rest of the staff.

Great service from a smiley Caz!

Visited today,Sunday for a lunch.It was so tasty.The veg was plentiful and the meats I had were soft.Such a good atmosphere too.Got to m nation such a lovely lady ,she was Scottish with a lovely smile.Thank you for being so attentive and to the lady who checked us in,you both made our visit excellent.Well done!

Had a lovely lunch today the carvery was so delicious.A lady called Kaz came to check on us she was such a delight thank you so much

Amazing Sunday roast.Looked after by Kaz who was friendly and knowledgeable.Thank tou we will be back

Kaz amazing as usual and excellent carvery.Well done all in the heat.

Felt the staff were a little rude and unwelcoming.

Good food, reasonably priced. Nice eminence and friendly helpful staff. Especially Caz.

Great food great service kaz was great

Kaz is absolutely brilliant! Made our experience amazing! We will definitely be back!

Today we were in the pub/restraunt and we witnessed Mia working her socks off, she not only cleaned the tables she removed everything off the table and cleaned each side of every menu. She never stopped smiling for the 4 hours we were in there. Our room number is number 2.

Family of five came in for a late dinner. Service with a smile. Excellent food and friendly staff.

Mia is great, always helpfull, not like like the rest of them. A smike goes a long way and service at the bar, others just look at you.

Great atmosphere and great service had a great server called Mia she went above and beyond on customer service.

Decent staff rooms are clean foods decent Dan

Absolutely fantastic food and service from Mia. Very attentive and we will definitely be back

Great service with a great smile 😃

Kaz and lizanne were great very helpful and friendly even though they were rushed off their feet

Great carvery,great service today...thank you to Kaz for helping us and being so friendly .

Friendly service, good beers & great value for money food

Amazing service especially from Mia and Stacy really helpful to Accommodate my family for a wonderful meal times was very quick they were very nice and polite towards us

All bar staff give very good customer service

Good meal. Friendly staff and cliental. Discount for forces personnel and veterans. Time now for a change of menu. Unable to get the salmon for 2/3 months now. Since having a change of management the staff seem to stay a lot longer. You can have a good chat and a bit of banter which makes a change these days. We have a great relationship with Mia, Kaz, Wendy and the rest of the crew. Spend just about every Satursay night here. If ever there is any trouble it is quickly dealt with. I still think the menu has now run it's course and needs a big change.

I'm a regular visitor to the Quays. Great service with a smile. Fantastic atmosphere. Can't do enough to help. Mia is great very polite and professional.

Food was lovely, great price. Great service wonderful evening out

I visited with family on Thursday and loved the place, friendly staff that go above and beyond for customers,quick service.Amazing carvery and pudding finished the afternoon with a mocktail with a lovely view of the harbour on a summers day.As a wheelchair user I normally struggle navigating around tables ect but the staff offered help I needed.Definetly our go to pub now.

It's a pub carvery It's value for money no frills. Service is not the best

Food orders missing items. The manager served us, she was dismissive and rude. We have been previously and the waitresses were lovely, what a shame.

Jenny O amazing waitress. Full 5 star amazing staff

Be aware you now have to pay for parking or get a hefty bill.

Got put in a seated area by bar staff. Manager came over 30 minutes later and screamed that we need to move and we shouldn't be sat there. She then spat in my pint.

We came here for a family birthday get together stayed 2 nights and ate 2 breakfasts and 1 meal. HOTEL having booked an accessible room we were surprised how far down a long corridor the room was and then how small the bathroom was. Nothing accessible about this room. Reception told us we'd not booked an accessible room when we queried the room provided. We showed our email confirmation to be told that info hadn't come through their end and no accessible rooms were free for our 2 night stay. Apart from this the room was comfortable, clean and quiet. BREAKFAST no allergen menu available and was told to use the app. I downloaded the app which didn't show allergens on my phone. The waitress used her app which didn't show breakfast allergens, so wanst any help. A member of staff told me I obviously couldn't eat pastries and that the bacon and mushrooms had a dairy/herb glaze. She supposed I could eat the bread and was surprised when I said not always! Eventually they advised the chef could cook me bacon and mushrooms and someone went to the local garage to buy dairy free milk. LUNCH After selecting what I could eat from the waitresses phone app at breakfast this was a simpler order. Food was hot and decent quality and the staff did well considering there was over 30 of us eating. STAFF were lovely, cheerful and helpful within the bounds of the set up / processes in place. Why didn't our accessible room booking show and why wasn't breakfast allergen info available. It's a shame these issues will stop us staying here again.

This is my getaway place :) Absolutely love having time out at the Quays , staff are all amazing in both pub and hotel. They are all very welcoming and always give spot on service.. Great atmosphere with lots of friendly regulars, that overtime become friends! The carvery is my favourite food 😋 but maybe ( definitely haha ) the best thing is meeting all the very well behaved beautiful dogs that are regulars there with their humans. :D

Visited in a busy Friday night. Don't ever go here. Got slapped with a parking fine. Completely ruined a family meal. Avoid!!!

We went today as a party of 18 people for a birthday gathering and was really enjoyable. Food came out quick, hot and tasted good. Kaz was really friendly and brought the birthday cake out to us which was a nice surprise for the birthday lady. Recommended :)

Kaz was fantastic had a great evening

Thank you for being helpful and friendly today my meal was very nice I have the cheese and onion pie with my veg carvery food was lovely and hot

Kas was extremely helpful today we was here for a birthday meal and it went smoothly even though they was busy today being a Saturday food come hot and we're all very friendly and they even came out with our cake for us and joined in the singing with us too thank you

I have had 2 meals here recently, 2 different occasions, birthday celebrations with friends. The first time food was not good, it was hard and not nice to eat. The second time, I ordered a medium steak, and it was tough to cut and eat with lots of gristle on it. It seemed very well done, you could use it to sole your shoes with. When I mentioned this to the waitress, nothing was done about it. Spoilt the evening for me.