Delivery
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Outdoor
The best restaurants serving Seafood food in Regency Brighton and Hove South East
11 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2912 Opinions in 3 websites
This is not our first visit to this lovely restaurant, unfortunately time we had a couple of issues. Our table was booked and when we arrived it wasn’t available, they asked us if we wanted a table upstairs, I said I would prefer a table on the ground floor. A table become available and they gave it to us, I wasn’t completely satisfied as the table was very small and I think it’s the worst table on the ground floor, the only alternative table would be upstairs, although there was another table close to us that was empty all evening. The other issue was they never told us what the fish of the day or any of the other specials were! Unfortunately due to the issues we had it spoil our dining experience and evening. Our food was very good. If we book again I will ask for the table of our choice at the time of booking, so we already know where we will be sat.
119 Opinions in 3 websites
191 Opinions in 2 websites
11 Opinions in 1 websites
23 of us booked to have our Xmas meal here on a Friday evening. We all pre-ordered our menu choices and a deposit of £250 was paid. The drinks seemed reasonably priced for Brighton which was a bonus. We were due to eat at 7.30 pm and moved to the restaurant. Our various starters arrived at 8.15 pm and were at best luke warm. These were consumed and we waited for our main courses, we waited and waited. Several more trips to the bar and eventually after lots of chasing the mains started appearing at approximately 9.30 pm. The beef short rib arrived cold so was returned and never seen again and when questioned we were told they were making it fresh! I returned my meal to the kitchen as it was now too late for me to eat without making myself poorly, a few others from our party had to leave before the food had arrived due to getting home for family commitments and not one person received a satisfactory meal. I felt incredibly sorry for the staff who obviously had no control over the debacle it had become. When we complained and said we would not be paying the balance as the food was not worth it but they could keep the deposit we were asked if we would at least pay for our starters! No apology was received and we suggested that our deposits would more than cover the starters. We didn’t bother hanging around for pudding and all left feeling extremely disappointed at what we had just experienced and agreed it was the absolute worst dining experience any of us have ever had. Needless to say I will never ever return to this venue again. It used to be such a good place for food and being a true Brightonian I have visited many times in the past. They really stood be ashamed of themselves and need a little more customer service training. Thanks for ruining a bunch of very hard working NHS’s employees night.
106 Opinions in 1 websites
I went today and was waiting with other two older ladies waiting to be serviced at the ice counter, the ladies tried few times to tell the staff; which there are serving fish and chips to other people; to come and serve them with ice cream. After few minutes without any service the two ladies left and I kept waiting for about more than 10 mins, finally a young girl come with grumpy face and I asked I want an ice 2 cones of ice cream two scoop each, instead of apologising for the wait, she said what do you want in a rude manner which I founded offensive, so I said cancell and l don't like your customer service. That was at about 2:00 pm Tuesday 17/9/2024.