The best restaurants serving Other cuisines food in St. Mary's Monmouthshire South Wales

We were delighted to discover The Pantry yesterday. Although it was near closing time they happily accommodated 5 of us. Absolutely super food. The service was outstanding and the lady who served us was so very pleasant and convivial. We all throughly enjoyed the experience and would highly recommend it

Great friendly customer service. Very attentive as I have various disabilities. The quality of coffee and cakes 🥮 were fantastic xXx

Pub is stopped trading and not updated Google details so we went all the way there and it was shut. Very disappointing.

Absolutely brilliant service very friendly staff amazing cooked breakfast and also couldn’t do enough to cater for my wife who is dairy intolerant Brilliant can’t praise it enough

Large bright and airy, that sums this place up really. Great disabled access too. Excellent staff very friendly and welcoming. Lots of indoor seating. The food is not very much more than Greggs price wise but way better quality you can't go wrong.

Supposed to get a 20% discount for a couple of coffees with NHS app for August. They refused to honour it. I have been many many times before we won’t be back. It’s embarrassing, I should not have to argue for a little discount that I am supposed to get.

We booked to stay at this lovely looking little hotel as a stop off on or journey. Thought the price was reasonable and looked lovely. My husband and I work late so never gave it much of a thought about check in times. I had written that we expected to arrive between 7-8pm, although I had forgotten about this. As with most people, unforeseen circumstances occur, in our case my parents (who are in their 80s) boiler broke and being the lovely guy my husband is, he went to fix it. In the meantime I have a call from the hotel. I politely answered not for one minute expecting that arriving later would be an issue as to my understanding this place is after all is a pub. A genuine error on my part. The owner was phoning me at the same time as his young member of staff was on the phone to me, where I was trying to work out a time of arrival and as we had a bit of a drive so it was likely to to be after 10. When I got off the phone, not realising at this point that the owner had been calling me, I had an answerphone message. I have never been so shocked in my life, it was a vile answerphone message where the owner was shouting at me. I have kept this recording and will ensure that I keep a hard copy because in all my years of travelling I have never been rude to anyone, and I have never ever been spoken to as I was just spoken to. I called the owner back, only for him to continue his rant at me over the phone. I was patient and apologetic, explaining it was a genuine error on my, and didn’t realise that it would be such an issue as it was a pub, he then scoffed and said so many people say that, so I said, ohh so this is an issue you’ve had before! He quickly backtracked, but continued to chastise me, he said that this is the contract you have with booking.com ….. so I said so you live far from the hotel and he said yes again with a tone that suggested I should have known this. I asked what happens in the night if there is an issue in the hotel after 9 o’clock. He said guests contact my duty manager who only lives 20 minutes away. I then said, so would it be possible for them to just let us in? He shouted NO at me. At this point I’d had enough, and I expressed my disappointment at how I’d been spoken to, and he continued to rant. I’d asked if that meant we had lost our money because we hadn’t arrived between 7&8, he said yes!! So this business OWNER who moaned about the state of the economy during his rant, is not dedicated enough to consider that sometimes people get held up for very good reasons, and that when someone books into a hotel they don’t expect anything but relaxation. In all honesty, it seems to us that this man uses the booking.com ‘contract’ which he kept citing, to take your money and not have to change the beds or make breakfast in the morning, but still keep your money because he’s shouting CONTRACT!!! Ironically, you can check out at 1am no problem. This owner did not care enough about his business to facilitate or accommodate a guest who made a genuine mistake of thinking that pubs are open til 11, or stay for a little longer to ensure the reputation of his business has chosen to take our money, but not allow us to stay because we can’t get there for his timeframe. He wouldn’t even ask the duty manager to pop by to let us in. So good luck if you book here and have an emergency. Or if you are held up for any reason. I was also laughed at for not knowing that pubs shut at 9 since covid?? I thought hotels were 24 hours? I own a holiday home in Cardigan, that’s an hour and a half from where we live. We have a key safe in situ for our guests recognising that life doesn’t always run smoothly. For us, our guests experience is paramount, we have even driven the hour and a half to support our guests. So please forgive me if I don’t understand your reluctance to manage your business in the same courteous manner. The irony of this is that we booked to stay at this hotel to support local businesses, as opposed to staying at a cheaper chain hotel in order to bolster our economy in Wales. A big thumbs up to the owner - not a staff member- of this establishment for the dire treatment of guests, and good luck with the economy that you’re moaning about, because if you are facing economic challenges, they are of your own making due to your lack of commitment and customer relations. If you aren’t prepared to put the work in, then you should not be in the hospitality industry!! I have no doubt this man’s response to this review will reflect his unprofessional manner.