Costa Coffee in Monmouthshire

Large bright and airy, that sums this place up really. Great disabled access too. Excellent staff very friendly and welcoming. Lots of indoor seating. The food is not very much more than Greggs price wise but way better quality you can't go wrong.

Back 2024 july on bike. A must visit place. The New Costa Coffee location. Fantastic move. Coffee and cake.

I was greeted by a very friendly staff member (Grace). There was a cookie promotion that with a hot drink you get a free cookie. They were out of cookies, but the store manager, Denise, was very kind to offer me an alternative. One o ikr highly recommend, very friendly and efficient and great value for money.

Half of the store is in darkness as it is windowless, but the other side was better. Lattes ordered and were of their standard. As with most Costas, it could do with upping it's cleanliness.

The picture of the shop is the old Costa

Changed location, comfortable sofas! Good service from the baristas and a decent cup of coffee.

Nice staff. Great windows for people watching 🫣

New Costa: love what they've done with the place. So much space, nice decor, light and airy, and the coffee is good too. Really nice atmosphere and viewpoint, right in the middle of the high street. Old Costa: Need to sort the service out but a good experience in the end.

That's the old shop , the new shop 400 yards up the road think the old Next shop

You get a really good feeling when you walk in, very light and airy, nicely decorated. Lack of food selection for lunch time. Was out of bacon or sausage roll and bacon and brie panini

Nice revamp. Comfortable seats and plenty of them.

This is a nice cafe and the service was exceptional! The guy at the counter was friendly helpful and very hardworking. Even when we were enjoying our coffee and cake which was excellent by the way, the guy was busy behind the counter cleaning and tidying up. Well worth a visit when in the town.

Quite honestly the nicest, cleanest and best coffee, Costa that we have been in. 👏👏😊 Lovely airey atmosphere and very friendly staff. Apologies, readers, I didn't take a photo. Well done!

Girl behind counter was supper good, feel sorry for her having to work alone Costa should have thought better than that concidering the weather

Great new Costa in Chepstow. Bright airy and a friendly welcome with great staff. In a tired high street it’s nice to see an injection of colour and vibrancy.

The store was very clean and new. Ordered iced latte and barely waited got the drink within 1 minutes. Staff is nice and friendly. And .. great area!

Unfortunately this store has closed, issue with Landlord.

This Costa store has now CLOSED. Landlord has taken posession of the premises.

Will miss this place and its friendly staff

Great place for a break en route to Cardiff

One of the worst Costa iv been to and iv been to alot. Just every time. poorly/rushed lattes and cappuccinos. not hot enough or getting my order wrong. Domt seem to have a problem with Coffee #1 next door

Great service friendly staff bit of a queue but worth the wait for a iced tea

Polite and friendly staff,we sat in the 2 big armchairs when the sun came out it was like a solarium 😆

Lovely food and coffee , what more can I say ....

I was there with my family. Terrible attitude. I needed a straw and I asked very politely, and the woman looked at the ceiling and went to bring me a straw. When she brought it to me she threw it angrily and my straw fell to the ground. I asked for another one therefore and was refused. When this is your job, you have no right to treat customers like that.

We arrived here tired and hungry and in need of some lunch, having been treated very rudely by another nearby establishment. The staff here were really busy, and working very hard, but were so friendly and helpful - what a contrast! Food wasn't great but we hardly cared - the staff were so delightful that it made coming here a very pleasant experience. We were so grateful to be treated kindly and politely, and to receive such good service even when they were all under pressure - very impressive staff indeed.

Nice frappe and banana cake, back soon for more 😋

Gréât baristas and a clean environment but take ear-plugs - the worst MUZAK I’ve heard since I took a ferry 30 years ago!! I can only think it’s a policy to drive people out once they’ve bought their drink! 😵‍💫

Well just visited Costa coffee in Chepstow after a bad experience in weatherspoons Chepstow, lovely and clean great coffee and soft drinks, a special shout out to inez Stockleigh for making us welcome a very friendly and helpful lady

Whilst the location is good and the cafe nicely accessible for wheelchairs and prams etc, sadly the coffee seems to be getting ever worse. Come here if you like your coffee strong and bitter, otherwise you’re better off at nearby Coffee #1, which unsurprisingly is always much busier, or Tiffin, further down the road.

Great Costa. Clean, tidy, and well stocked. The staff are all very polite, friendly and professional. Would definitely recommend and visit again.

Arrived at 4.50pm and was turned away as the shop was ‘shut’? How? The door sign clearly states closes at 6pm. Surly waitresses already packing away, presumably trying to get away early. So I crossed the road to a friendly Coffee#1 and spent my money there, listened to music and had hot chocolate and a cake.

I had a Fanta and used the toilet. All was ok.

Great Service and excellent coffee

Always love coffee n Costa is not a bad place to go for quick one. I like this place coz of their friendly n great service. Cool n attentive staff providing great n fast service. Coffee is always good with their sandwiches. Nice friendly atmosphere. Everyone was enjoying their time n coffee in their own way. All I didn’t like is 1 toilet causing long queue like in Lidl 😝. Otherwise its nice place for cosying urself in this cold.

Very friendly staff, very clean and tidy when visited, nice selection of patisserie on sale, good selection of coffees to try, very welcoming, would recommend

Enjoyed a delicious coconut milk café latte! The service was friendly, helpful and welcoming...

Very slow service for over priced coffee. Also the pre.ises were not very clean

Love Costa especially the frostinis!!!Salted caramel our favourite.

Iconic Event 'Ride Across Britain' passes by the door every year. Staff very accommodating to large orders for take away for the pitstop crew. Rider's take advantage of this establishment & set on a street corner in a very quaint location just far enough away from the hustle and bustle of the traffic & busy road's. Very welcoming inside & one of the nicest Costa going. Better than the prefab units you usually associate with a leading provider. 👍

I'm not sure if the large anti-vaxx mural on the side of the building reflects Costa's corporate values but it certainly puts me off drinking any coffee there... Choose life indeed! Come on Costa, you said you'd paint over it but it's still there spreading a dangerous message to our lovely community.

Having recently moved to the area and had no wifi for a couple of weeks, I asked the manager (Maxine I believe) if she minded me working out of her coffee shop. She was extremely understanding and couldn't have been more inviting. Her and the team have welcomed me every day, are always smiling, offer to watch my belongings when I need the toilet and couldn't really be more lovely. As I camp out most of the day, I'm very conscious of taking up space when it gets busy, but whenever I offer to leave and come back, they always tell me it's not necessary and I can stay as long as I like, as long as the wifi holds up (which it always does). Being an ex-coffee shop manager, I can see how hard this team works and the service they provide every customer. I make sure to purchase items throughout the day and eat lunch here each time... which is adding to my waistline, but it's the least I can do. Really pleased to have chosen this coffee shop to work from, as we are getting to know more and more staff and also visit on weekends with the kids. Thanks Costa Chepstow team!

Having recently moved to the area and had no wifi for a couple of weeks, I asked the manager (Maxine I believe) if she minded me working out of her coffee shop. She was extremely understanding and couldn't have been more inviting. Her and the team have welcomed me every day, are always smiling, offer to watch my belongings when I need the toilet and couldn't really be more lovely. As I camp out most of the day, I'm very conscious of taking up space when it gets busy, but whenever I offer to leave and come back, they always tell me it's not necessary and I can stay as long as I like, as long as the wifi holds up (which it always does). Being an ex-coffee shop manager, I can see how hard this team works and the service they provide every customer. I make sure to purchase items throughout the day and eat lunch here each time... which is adding to my waistline, but it's the least I can do. Really pleased to have chosen this coffee shop to work from, as we are getting to know more and more staff and also visit on weekends with the kids. Thanks Costa Chepstow team!

Tasty drinks, high chair available for the baby.

Girls in there are outstanding. 😁

We arrived with two hungry and slightly tired grandchildren. The staff were friendly, helpful and seemed genuinely happy to help. We sat near the till, so saw lots of people being served. Everyone was greeted pleasantly and served promptly and efficiently. I’m sorry I didn’t get the names of the staff on duty, but it felt like this was the general philosophy of the store. Well done Costa Chepstow!

Safe and cosy snack and coffee session

I had an Iced coffee and I must say it was the worse I have had in a long , long time , weak and wattery . I sat outside and should have realised something was wrong as I was the only person doing so. Opposite Coffee#1 had lots of people sitting outside . My table was dirty , several tables hadn't been cleared including an ash tray . On the floor were discarded paper wrappers and cigarette buts . To top this all off the plastic cup I was given leaked down my shirt and jeans . I shall certainly not be using this establishment again .

New faces in there it was clean and nice

Barista lied to me when making a drink, advertising 3 shots but barista did a double shot and used the same double shot again by recycling the old coffee saying it’s 3 shots, i clearly saw it was two shots but she said that’s how they do it and it’s 3 shots...very dishonest on the customer if they are advertising 3 shots but cheating customers with watered down diluted coffee

Ok food, drink was nice. Tables needed clearing.

Rubbish. Plenty of free tables outside, none cleared. We usually visit such establishments in Spain - what is it about the UK hospitality industry that workers don’t take their jobs seriously and do them with pride?

Costa was established in 1971 and celebrates its 50th anniversary this year. The staff are very friendly and helpful, giving advice on the products on sale. The iced coffee latte was very refreshing on a hot sunny day.

Amazing friendly staff, always make my drinks perfect every time.

Not a huge fan of the over priced, non tax paying coffee chain. However, the staff in the Chepstow store today were friendly, plesant and welcoming.

Got served by Maxi today , she was lovely and the coffee is always great. Thank you

The door was open and the lights were on but I was told they were closed. Across the road was another coffee shop which was open and served excellent coffee with good polite service!

Chepstow Costa good but parking in the area is terrible and the town centre has very few shops

Pretty quiet at the minute, no queue and couple of tables free outside. Speedy service and clear Covid signage.

Terrible place, nothing like Ross or Monmouth which are both delightful..

Quick pop in...Great friendly service by the one guy who appeared to be doing everything! And good coffee...isn't that the point.

Great coffee. Staff are polite & know what their customers like.

Drink and food are always nice. The service is just slow

Very over the top with distances at the till at 3 meters and bunching up at the door.

Awful. Terrible smell, should have been closed.

Great coffee, service because of time it takes to make fancy cold drinks!

Friendly staff serving quality goods. Clean and tidy, and social distancing in place, including track and trace.

Not only are staff here mockingly slow, and make no effort to speed up when there is a long queue- they also lack basic manners. They do not take accountability when they mess up orders or change, no apologies, simply placing the blame on the customer. Unpleasant people, doesn’t help that they’re understaffed and most likely tired.

I used to be a regular, but now I go to Coffee #1. The service in Costa is slow and painfully disorganised. Tables are not cleared / cleaned and the whole experience is very disappointing. Coffee usually fine, but service is very poor.

Coffee & cake was nice but it's a typical chain, without a soul.

Barista very friendly. Distinct lack of gluten-free food available though.

Good place to have a nice latte.

I visited this Costa coffee shop in January. The selection of coffee and cakes was excellent, and the surroundings were comfortable.

Good coffee as usual, great customer service

Great customer service and lovely hot chocolate!

A costa coffee. For coffee funnily enough

General poor cleaning very poor cups and laite glass dirty very shabby staff help full but the whole place dirty and unkempt.

Slow service disorganised staff , rude

Always look forward to a Chepstow Costa visit but it's a bit hit or miss. Today was slow for a Costa although staff pleasant. This shop is very tired And needs a revamp or deep clean

Love my Costa Coffee, had the festive Hazelnut latte, very tasty, staff always friendly.

Very dirty pastries not fresh cutlery not clean

Absolutely terrible. Had to wait for ages then got the wrong drink. A second attempt was even worse. Wont be going back!

Very nice and presentable with pleasant staff very helpful and well manerd. Wish they did some special offers and meal deals like other costa shop

Nice place for a coffee or a beer.

Unlike most costs I have the misfortune to visit for meetings or catching up in admin, this place has FRIENDLY STAFF. They actually interact with the customers...they smile (yes actually smile), don't sneer when you ask for a decaf tea and look like they enjoy each others company. Other sites should take note.

Still over priced and a weak cake selection. Staff were okay as lots of people came in and sat around used the toilet and did buy anything.

Expensive and not a patch on any coffee served in Spain

The so say baristas here do not have a clue. They burnt the milk for the hot chocolate so bad. Also they had not cleared or wiped and tables even though there was lots of staff on. Wouldn’t recommend coming.

Worst Costa I've ever been in. Grotty...clear that the staff detest their jobs and some guy wandering around unprofessionally in jumper behind the counter. Let's Costa Chain down

Lovely place to come staff lovely but very busy for just one of them sometimes in a morning but they carry on with a happy smile. We go and play dominoes mostly on a Tues or Fri. Salty caramel lovely. Atmosphere very nice. Thanks keep up the good work x

Went in early morning for coffee and something to eat. Requested large cappucino and white toast. Got large Americano! The man behond the counter onsisted i had asked for Americano when i knew perfectly well i had requested cappucino. Kept insisting that was what i had asked for and i was equally as adamant that i had asked for cappucino. As it happened a gentleman who was to my left waiting to be served confirmed to myself and the barista thaT i had requested cappucino NOT Americano. With a very bad attitude the barista then made me what i had requested and informed me he would bring my toast over to my table, which he did, over toasted and with butter so cold i could not spread it on the toast. I managed one piece but it was so dry i left the second slice. Whilst waiting for my coffee i noticed that the area of the machine was not very clean with milk all over. The barista was obviously under pressure as he was the only person there to serve BUT his attitude was not good towards me when his error was pointed out to him by an independent witness. It has always been one of my favourites the Chepstow Costa but not after that experience. This needs loking at and sorting. As an addendum, i did pay the extra money for the capucino although i noticed that the barista left the extra cash plus the unwanted/unrequested coffee on the counter for some reason and was heard to offer it to another customer. Not for me now the Chepstow Costa. Not a good experience.

Usual range of Costa drinks, served well alongside the usual selection of cakes etc. Staff were particularly friendly and that elevates this place above other Costa's I've visited!

Waited ages to get served, then had an iced coffee which dripped everywhere, tasted of ice hardly carmal I asked for. Floor wet not where sign was and slipped a bit jarring back. In toilet had to roll trousers up as floor wet. Cake was nice

Coffee was fine this day but twice in 3days earlier in the wk they had no wholemilk! Not at all acceptable!

We went in the cafe just after 5pm and ordered 2 medium lattes. Then we noticed that the muffins were half price as it was getting ready to close - we couldn't resist and had a salted caramel and raspberry rainbow.When the coffees were made and put on the counter we were surprised how big a medium latte was. The staff member, Jerome, was very pleasant and we sat in the best seats by the window in the sun. It was all very nice and the muffins tasted quite fresh so happy days.The only negative was the other staff talking out loud enough for us to hear - discussing the merits of other coffee chains. Good job we weren't secret shoppers, or worse, secret management. Sort them out Jerome.

Slow service, can't multi task.

Nice little Costa, outside seating is on a slope tho.

-Friendly staff -Nice atmosphere and background music -No Vegan cookie's -Delicious soy latte -Iced Teas can be served in glass if you ask and want to cut down on waste when drinking in (BYO KeepCup for takeaway hot and cold drinks)

Staff are super friendly. Particularly the manager!

Escaped the rain with 5 girls and had a great experience. The girls warmed up on hot chocolate win marshmallows and the teachers delicious coffees.