Coffee#1 in Monmouthshire

Supposed to get a 20% discount for a couple of coffees with NHS app for August. They refused to honour it. I have been many many times before we won’t be back. It’s embarrassing, I should not have to argue for a little discount that I am supposed to get.

Chepstow has suffered greatly from the demise of a balanced shopping experience - an experience that has become quite tawdry. As a result we tend to use Cribbs - warm, clean, easy (disabled) parking and out of the inclement weather or Amazon. Or if we want a town experience we drive to Malmesbury. This though tends to suffer from an excess of dog excrement on its pavements which inevitably is transferred to my car boot via my wheelchair wheels. We needed to visit the opticians and M&S in Chepstow on this occasion and found that the former had curtailed parking to one hour - difficult when one is disabled - and not quite what one expects (its normal to expect three hours) or really customer ficussed - but at least they have proper checkouts with real people. The optician proved extremely helpful and we did find a disabled parking space not too far away. Difficult to get out of though when it came time to leave. As we had a good half hour to kill we decided to grab a coffee and as we always use Coffee one in Malmesbury we decided to give it a go here in Chepstow. Bit of a disappointment though: coffee reasonable - pain chocolate good - cleanliness shocking - especially with COVID and flu on the increase. No excuse at all - and I watched an operative piling up used crockery and other assorted detritus into a plastic bowl completely ignoring the muck left swimming on the table. Null Point.

Coffee is good but the food is terrible. The panini’s and focaccia look nice in the display case but they are microwaved which then makes them limp and soggy. The microwave turns the tomato filling into molten lava and by the time that’s cooled the edges of the focaccia are hard. Who microwaves bread? Definitely the worst breakfast in Chepstow.

Dirty. Staff standing around not noticing dirty crockery piled high all over tables. Wiping their sweaty foreheads with hands before serving coffees. Made me feel sick. If I hadn’t had a huge queue behind me I’d have mentioned that it’s common sense and basic hygiene not to have the same person taking money, messing with her hair before touching paninis with her bare hands. Just not right at all. I didn’t enjoy my over priced panini as all i could think about was her sweaty/money hands all over it. Won’t be returning sadly.

Our coach trip took us to Chepstow on a Wednesday afternoon. Most shops were closed but luckily this coffee shop was open. The staff were working very hard, but it took a long while to be served. The tea could have been hotter and the tiny milk jug had a bad crack in it. I would have taken it back but the queue was very long! The cappuccino was lovely, we decided against cakes as the slices at £3.50 were not very large. It was quite large inside so plenty of seating with a few outside as well. The other closed coffee shop were missing trade!

Absolutely atrocious place. Everything is filthy! The cake was stale too! The tables were mountain high with dirty dishes. I have been here for Twenty minutes and each customer is moving the plates, trays etc to an already full table, to make room to sit down somewhere. I would NOT recommend a visit. Filthy

The team always seem to be under pressure, however, service needs to be better. Girl with mouth piercing answered the telephone whilst at the till and didn’t acknowledge the queue to the door. Dirty tables everywhere as always sadly, such a decline. Your customers deserve better.

Dirty filthy . The counters by the till are full of dust. The glasses for water looked like they were washed in a trough . The teaspoon issued with my coffee so much residue filth on them . The milk jug was cracked and stained/ dirty . The tables was uncleared and full of spilt food and drink . There was pieces of cake and other food items under the table and the chairs

We have a festival here on Saturday - the outside area is awful - bird droppings, leaves, tables full of used plates - one broom and a bucket of water is all it would take to make a better impression

Relaxed atmosphere, friendly staff, hot drinks not medium or warm, very sexy Biscoff cheesecake. Lovely old Blues music in the background. Fab.

Staff should be aware not everyone know a layout of where sugar , napkins are kept , would be better if they were asked if they would like them and point out where they are. at point of paying .

We went here mainly because it was dog friendly and close to the centre of town. Nice atmosphere inside, coffee was good and the cakes included gluten free options too.

All good until my wife visited the loos.... Horrible 🤕. Not properly cleaned, evidence of quick mop over the floor - corners not good, dirty tile grout, mucky around door handles etc... Do staff use same facilities before handling food? Scary...

Had tea and cakes for two. Very full cafe. Quite large. Lots of customers. Observed that tables were not being wiped in between customers leaving and next ones sitting. Also, didn’t like dogs being allowed to sit ON the bench seats which other customers would then sit on. Although dog friendly, shouldn’t dogs be kept on the floor?

Always had the very best cup of coffee here. I can especially recommend the caramel macchiato as well. The staff are always really friendly here too.

Excellent coffee and cakes. Great service. Flat white was really well made. Wide selection of cakes.

This coffee shop has good coffee and cakes with friendly and helpful staff in comfortable surroundings.

I visited this coffee shop in January. The selection of coffee and cakes was excellent and the staff were friendly and helpful.

Good sweets, good coffee, always good company and I can always pop in after a wee walk with the doggies!!!!

Great service and lovely coffee in a nice venue. Thoroughly recommended. Comfortable seating and a wide choice of food.

Despite the slow service I like this place. Actually I like it a lot. It’s much better than some of the other coffee #1s I have visited. But....The place is like siting in a sauna today so I asked the one waitress (barista) if they could open the front window. Her eyes just rolled, looked at me and said when the people move from the seats in front we possibly could. I suggested they may like to be asked if they would like the window open (Baring in mind it is still like a sauna and possibly now a steam room!) 10 minutes later, I have finished my coffee, no one is sat next to the window and it is still shut.And the Waitress has a face like a bulldog chewing a wasp....If you do not want to work in customer service try another job...

I live locally and I'm always in coffee 1. The service is outstanding no matter the day or the busyness of the coffee shop. Being vegan myself there's a great choice of food and snacks, the staff are very accommodating, its the best coffee in town.

Love this place!! Staff are friendly and always happy to help. Great coffee & great cakes!!! Will definitely be back!

coffee at #1 always a delight cheerful staff even when they are busy, real Welsh Cakes their Paninis are equally good.

All drinks and snacks, either for breakfast, tea time or lunch are very good and very tasty. But service really sucks, they are slow, barely courteous....This is offset by the quality of food but as soon as the quality will lower, they will loose their customers

I dropped in with a group of friends on Easter Monday afternoon. Staff could not have been more thoughtful and helpful. Anticipating what we would need and want next. I will happily go back the next time we are in town, I’ll suggest Coffee #1 in fact.

I come to Chepstow twice a year and this is always my first port of call. Best range of cakes especially gluten free. Brilliant place

Friendly staff comfortable surroundings acceptable prices decaf cappuccino lovely and toasted tea cake

Lovely little coffee shop with very good coffee and lovely porridge. We had a great breakfast here. Staff were friendly and helpful.

Me and the missus had coffee & cake here last week very good. Great choice of cakes and pastries. New range of hot drinks introduced.

I always go here when in Chepstow. Staff are generally good. Sometimes they prioritise talking to each other over serving customers, but by-enlarge the service is good. They have a good range of non-daily milk - not many places have oat milk.

Quite a large interior and almost full on a Tuesday late morning which must say something. Costa opposite was almost empty! The coffee is great and there are various snacks available as well.

comfortable setting , nice relaxed atmosphere , staff were very friendly and talked through the featured roast blend . Coffee was nice although a little mellow for my liking . Nice place .

Ordered tea with soy milk and they gave me cows milk, weren’t even apologetic but luckily I noticed before I drank, rude staff, wont return

Great coffee shop great staff but I can't understand why I can take my dog into Coffee 1 in Monmouth and Abergavenny but not this one, that would be my only criticism. But Coffee 1 is definately the best coffee shop by far.

Situated in a prime location at the top of St Mary St - a paved street of mainly independent shops and cafes - Coffee#1 is a decent stop off point for a drink and perhaps a snack. My wife and I regularly have a coffee and perhaps either a bacon butty or cake when she has been shopping. There has never been a problem in finding somewhere to sit, despite it being busy most of the time, although there is often a queue to be served.

Popped in with my boyfriend whilst on our way to Cardiff and was pleasantly surprised. The queue was long when we entered but didn’t feel like we were waiting that long. Cake range was great ( we shared the new cookies and cream - highly recommend) the lady on till was smiley and lifted and the drinks were made well. The sofas were a bit worn but that didn’t bother us. Will be visiting again!

Have been here a few times and each visit has been different - sometimes there’s a long wait, sometimes a short wait, staff could be moody and disinterested or very attentive, coffee can be excellent on one occasion and poor on another. Nice enough place to sit outside but the inside furniture is pretty worn and needs replacing. Good points are that they offer a good selection of cakes, snacks and fresh juices, etc and they are not overpriced (if you go after 5pm they are often reduced). Overall, it leaves you wondering what you’re going to get as very disjointed so maybe the manager could address this?

Popped in for a rest inbetween shopping, quite a big place plenty of tables. But we wanted takeaways. ordered two large coffees and a bite to eat. Coffee's were more medium than large and the price is terrible, I dread to think how big the medium and small is. You can go over the road to Costa and get a large for same price. Will definitely not be going in again.

A very uninspiring coffee stop after a very hot day with my partner and her family. The waitress looked bored and disinterested and clearly didn't have a great ability as a barrista. She made my partner and I a Mocha completely wrongly and then when we asked her to change them she said that would cost more. The milkshakes and frappes were apparently good but on the small side and pricey.

Thought I would try this chain of coffee shops and won’t be trying it again! The coffee we had tasted disgusting and can’t say much more for the environment. The sofa I initially sat on spelt or urine and the table we moved to was covered in flys. Didn’t see any tables cleared whilst we were there either.

Lovely location in Chepstow high st. Shabby chic by design ,a comfortable environment with a friendly ambience- and excellent coffee and snacks.

Always when I go I ask for a large latte extra hot with no froth! I was informed that this is called a wet latte. Depending on who makes this latte it is different every time. They can get it extra hot but loads of...

Lovely spot for some breakfast - plenty of coffee and tea options, lots of seating in bright and airy room.

Visit often and by far it’s the best range of cakes and coffee in the town centre.

A great cup of tea. Nice to see loose leaf being served. Makes a big difference. A huge selection of cakes too. Plenty of seats, including sofas and room around the tables. Nice cosy atmosphere particularly on a very cold day.Visiting local friends.

Enjoyed a quick stop with family for coffee and food in Chepstow. Good coffee served, the food was also good. Very enjoyable visit.

First time in #1, found it it relaxing and informal. Coffee was good but the cakes expensive. Recommended

Top staff, great coffee, wonderful atmosphere. Even when it's busy, there's plenty of places to sit. Much better than the Costa opposite the road. I always go here when I'm in Chepstow.

Coffee here is always excellent although on this one occasion lattes were served cool. Asked for them to be warmed and fresh ones served without question and staff very apologetic. The service is always good here and the staff very welcoming. One star deducted as there are too many tables crammed in making access for wheelchairs a little difficult

First time visiting a Coffee#1. I’ve heard good things about these coffee shops and my partner says they’re good so was willing to give them a go. Decor is nice, the place was busy which is always a good sign. My girlfriend had Apple and Cinnamon Tea and I went with a Fresh Orange. She loved her hot drink & the juice was ok. She the had a Blackberry and Earl Grey Cake and I went with a festive mince pie. Both were tasty. Only downside that it cost around £12 which is steep for what we had. There was a 40p charge for a tiny squirt of cream which was a little excessive. If prices were a more reasonable The would score a little higher.

The best pot of decaffeinated tea I’ve had any where. The toasted tea cakes are fresh and hot. The service is fast. By the time the drinks have been prepared, the tea cake is just arriving from the toaster.

We had an hour to wait at the staton for our train so walked into the town and the first place we saw was this Coffee shop which turned out to be a good decision to go in for a drink and something to eat....

As with this chain, lovely coffee with a good range of cakes. Shame most tables had used cups on waiting...

Dropped into for a takeaway flat white and flat bread medley this afternoon on my way to the forest for...

The staff at Coffee #1 are unfailingly polite helpful and friendly despite this being a very popular and therefore crowded establishment. Good choice of coffee, drinks and cakes

Good selection of great coffee and snacks, friendly service and a good atmosphere. Their toasted teacakes are huge and they give you enough butter to make them tasty. This place opens early for breakfast. Great atmosphere on Sundays too.

However much i enjoy Costa when the alternative choice is a Coffee #1 then that's my preferred choice. And their Chepstow branch delivered perfectly. I only had a simple Latte but it hit the spot and the service came with a smile. Thank you

Stopped on Coffee #1 twice over the bank holiday weekend whilst on holiday near by. Firat time we stopped we had a bite to eat very enjoyable. Recommend the eastern flat bread. Second visit we just had coffee and frappes but one get one free after 2pm so a good deal for the kids

The cafe itself is a really nice area to relax, read, chat to friends or just bask in coffee shop vibes, I just wish their coffee was up to scratch.They have all the ingredients for great coffee; carefully selected beans and good equipment, it's just a shame they produced one of the worst flat whites I've ever tasted. The foam was non-existent and the milk scalding hot and espresso poorly extracted. It was rushed when being made with little care being taken in the process, just an eagerness to get it over with and get this customer out. In all honesty I had about three sips and then walked over to the Costa opposite for a marginally better brew (and that's saying something as I usually avoid Costa and big coffee chains like the plague).So all in all a pleasant atmosphere but terrible coffee, which is a shame. Just a little more care, better training and perhaps employ some staff with more of a passion for coffee.

We stopped here briefly with toddlers who are given a good range to pick from. The staff were nice and friendly. The cakes tasted great however with all this said, would have expected more from the coffee, rather bland.

Go here all the time- would come everyday if could afford it. Would recommend- better than costa. Recommend the hot chocolate deluxe and the chocolate crunch cake!

Always consistently good coffee, great location, friendly staff but those damn ceiling mounted aircon units drive you mad, blowing cold air down down your neck no matter what the weather outside, choose your seat carefully. Brains continues to slowly penny pinch to maximize the chains profits, even the butter portions are now slightly smaller. For regulars like me its interesting to watch how they make tweaks to things, a few years ago they changed their large mug sizes, funnily enough just slightly smaller..

Walked to Chepstow from home and popped in for a drink before walking home again. Treated myself to a white hot chocolate. It was soooo moorish!! My wife had a cappuccino which was great too.Lovely decor and highly recommended.

My wife and I visited midday Thursday, whilst nothing wrong with food or drinks, the service use to be much better.This use to be my goto place, however, it isn't now...

We had a nice visit, with a toddler, and everything was fine. The coffee was good, and the muffins were taaty and fresh.

a busy, personal-service coffee house, with hard working and efficient staff, selling great selection of coffee, tea and cakes. always feel welcome, so much nicer than the ubiquitious american chain...

Excellent pot of Darjeeling and some scrummy carrot and walnut cake. Or for the husband Coffee and Welsh cakes. Helpful staff and clean surroundings. Comfy armchairs and free newspapers.

Another coffee shop but unlike some the coffee itself is very good. So sit outside, watch the world go by and enjoy the coffee. The cake was quite good too.

Located on the corner between vehicular and pedestrianised streets, Coffee No1 is in the heart of the town centre and easy to find - it is rather like all roads lead to Coffee No1 rather than Rome!. In spite of the large floor area it can (and often is) very crowded throughout the day, perhaps a sign of its popularity with locals as well as visitors. Don't be put off if it looks crowded when looking through the window as there is more seating behind the serving area. The quality of the standard coffee is good, although I found their special of the month (or whatever) not quite to my liking. A good (but not excellent) wifi signal keeps people in touch with the outside world if you are by yourself or conversation between you and your companion(s) dries up!

We went for a coffee but were tempted to stay for lunch . I am not a great fan of kale but the beetroot and kale soup was very tasty and a healthy option to balance out the scrummy cake and cheesecake we had afterwards.Very relaxing atmosphere with a vintage feel. A comfortable place to visit and definitely somewhere we would look forward to returning to.

Great for a coffee in chepstow. Friendly staff and atmosphere. Family friendly enough room to mix with friends and family.

The atmosphere in here is good with plenty of seating. Friendly staff unlike the tearoom down the road! Cakes and sarnies are always fresh with plenty of choices.

Very slow service with staff sidetracked by the least interruption. They need to remember the customer standing in front of them is their future! Nice coffee and carrot and walnut cake. Clean toilet and glass bottles of tap water and glasses available which is a nice touch - unlike Caffe Nero with its naff plastic jugs and paper cups.

No complaints with the coffee but expected more with the food. If you are going to offer sausage in baps or rolls you could at least heat (microwave?) them properly, and provide mustard as well as brown sauce or ketchup.

I have never been disappointed by Coffee #1. The drinks are always nice, the cake is lovely and the staff are very friendly. I would recommend this coffee shop to anybody.

Called in here yesterday on a visit to Chepstow. Large, relaxed atmosphere, vintage distressed style decor. Friendly helpful staff. Quick service.Excellent deluxe hot chocolate and Americano coffee as well as good Welsh cake and chocolate croissant. Will certainly call again when next in Chepstow

Friendly staff, good atmosphere, hygienic and we'll presented coffee shop. A must visit for all. Very relaxed and calming environment to chill out in.

We visited Coffee#1 on a busy bank holiday. The staff were friendly and we got our order quickly even it was a queue. I had a caramel mochaccino which was really nice. We'll be definitely back. Thank you!

Always my favourite coffee and the best toasted tea cakes around! Friendly service. You may have to queue but it's worth the wait.

Popped in while visiting the castle. Had a fabulous cappuccino and my friend has a choc and orange hot chocolate, the shop was busy but staff handled it well while taking the time to chat to every customer about their day! Nice and personable. Also the chocolate crunch was amazing!!

For me this is the best coffee chain, but the first time here. I have only given 3 stars not because of the place or food and drink but for the service. I hate to say it but they were just disorganised and not aware of the queue waiting.While I am here I have another gripe, the chain seems to have changed its mind about wi fi. All of the places I have been in in recent months have stopped supplying wi fi.When will we know if this is a permanent!!

We stop here often. The coffee is good and the staff are friendly. This is a popular stop with cyclists. Its on the high street and not far from the main road. The cakes are good and the coffee selection is good. Good location being right in the town.

Always busy and excellent atmosphere. Staff are friendly and always happy. Great cakes. Just been redesigned which makes it even better.

We chose this coffee shop because of the good reviews but were not at all impressed.Just 2 people ahead of us in the queue, but we were waiting over 5 minutes to be served. It didn't help that one of the three staff was on the phone for part of that time.But the worst aspect was the loos. Firstly, there's no sign at all, so you have to look all round the cafe and then pick a possible door (the one just marked 'fire exit'). Then the men's loo had no paper towels and my wife said the loo roll dispenser in the women's was jammed. We went to Costa, which is just opposite, later in the day, and that was vastly better all round.

Coffee #1 is one of those places where you know what you are going to get and it delivers that consistently. The decor is much more funky than Costa and I think this creates a nicer atmosphere. Although the coffee is good, I usually drink the herbal tea here, the lemongrass and ginger is a really good blend.This place is always bustling and I regularly see queues out the door. My daughter also loves the Orange Polenta cake which isn't the sort of thing you would expect a 6 year old to like but it is lovely and moist and has a strong orange flavour which she loves.

4 staff and it took ages to be served, and was not busy!!! Drinks as always up to standard, but the wait at the counter needs to be sorted.

A lovely place to enjoy a coffee and cake - the ambience is excellent. Choice of squashy sofas and chairs or sitting around tables.

Always friendly staff, great situation and good seating. Music can be a bit ground hog and someone keeps stealing the papers! As this chain is owned by Brains expect the prices to continue to creep up as every bit of profit is squeezed out. The food prices are staggering, take a sarny with you and enjoy the coffee, it is good.

This is a favourite with the local parents after school drop off. There are plenty of seats, good coffee and cakes and staff always friendly. Good location, best place for coffee in Chepstow

A really nice Coffee shop perfect for a relaxing breakfast, with friendly staff and reasonable prices.Stopped here with my wife for breakfast when exploring Chepstow and had a Sausage butty, Latte and Egg Custard Tart for breakfast... All were pretty good and certainly hit the spot, getting me fueled up before a walk and poke around the shops of Chepstow. Lots of seating inside but sat on the outside seating as a nice July Summers morning.

A nice place to visit for a coffee or hot chocolate, or a cold beverage on a warm day. Quite pleased with my service quality of my drink.

We go into coffee 1 regularly and always have a pleasant experience. The staff are really kind and welcoming. Service is quick. They have a good variety of drinks at reasonable prices. I don't really get the savoury food as we usually go in for an afternoon treat but the cakes ect are good. Try the carrot cake!

Good friendly and helpful staff; tasty toasties panini smoothies and such; comfortable and nearly in sight of the famous not-to-be-missed medieval castle!

In short. This would have been a 5 Star review. The reason I have dropped it a star is down to the lack of available Wi-Fi. As most times when I stop off for a coffee I like to catch up on Emails, Facebook and work.Other than that this is better than the chains in ever other way. The coffee is beautiful. The choice is excellent, along with the choice of smoothies and frappes (better than the chains).The food is also better and with a better selection. If you don't need the Wi-Fi then go here without question. Would have been 5 stars with it !!

Don't bother with Costa, go for the homegrown Welsh Coffee#1experience! The coffee is very nice (lots of different ones to choose from), cakes are lovely, and savouries (sandwiches, etc) are tasty and fresh. It's a space that was at one time a cinema, back in the early 20th century, so a place with a lot of character and warmth.

Gradita sosta in questo caffè pub che rimane in angolo in centro, personale molto gentile, buoni i tramezzini.

This coffee shop has a nice, friendly atmosphere and is very popular with families with young children. I enjoyed the latte I ordered but I found the ordering system annoying - I walked up to one part of the counter where three staff were standing, only to be told I couldn't order from there (despite no-one being at the designated ordering section). I felt a bit silly moving along and repeating exactly the same thing again to the same person again. But other than that I thought it was much better than the other coffee shops in Chepstow.

Really great coffee and service with a smile - every time :) Nice selection of sandwiches, cakes and pastries too but the coffee stands out.

First ever visit to a Coffee#1 and won't be the last. Far better than Starbucks, Costa etc. Range of drinks was excellent as was the eats on offer.