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4.5

Based on 68 opinions finded in 1 websites

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Nº 147 in 398 in Monmouthshire

Nº 41 of 83 Other cuisines in Monmouthshire

CUSTOMERS TALK ABOUT DISHES WITH..cheesecreamcoffeebeautiful
Score
OpinionsNoteTripAdvisor684.5

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Absolutely brilliant service very friendly staff amazing cooked breakfast and also couldn’t do enough to cater for my wife who is dairy intolerant Brilliant can’t praise it enough

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dave . 2024-08-15

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Amazing milkshakes and ice cream, delicious afternoon tea. Owners and staff are super friendly and accommodating, especially for my two kids (2 and 4 years old), with a high chair, books and many smiles. We love going there as a treat. We've been before for afternoon teas with friends and extended family as well. Each time the food and tea choices and quality were great. The atmosphere is welcoming and warm with a modern and eclectic interior. There's a Paddington Tea for children and now also an extended children's menu. Special dietary requirements were no issue and celiac and diabetes suitable afternoon tea was provided and delicious (we preordered). The food on the tiered afternoon plates was lovely, plenty and high quality- two large scones, different mousses and sandwiches per person. Absolutely loving this place and can only highly recommend Marmelade House.

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Lara B . 2024-08-10

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Came across this place walking through Chepstow and we were glad we did. I asked for a ham and cheese omelette and it was excellent. Lovely polite staff that were very helpful, and catered for my request. Will definitely return.

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Neil . 2024-07-15

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Lovely place great service very accommodating lovely scones and teacakes interior is lovely staff are excellent and prices reasonable coffee is lovely

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kad . 2024-07-09

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Beautiful little quaint tea house, stunning decor, crockery, food and the bathroom is delightful, we was there for the Shania Twain concert and stopping off here was just the cherry on the top of a very wet day. The owner and his son were welcoming and kind, great service what more can you ask for? Lovely menu with lots of choice

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Emma F . 2024-07-06

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Very friendly café along the main street. Makes exceedingly good cakes as the saying goes Raspberry ripple yummy, a proper traditional sponge with plenty of raspberry jam. Rocky road was good. The coffee was decent. Books and small amount of toys for children.

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Wendy H . 2024-07-01

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Great tea (and coffee) house in the centre of Chepstow with an even greater selection of cakes and pastries. WIFI available and very friendly staff.

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Maikel J . 2024-05-29

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We visited here for their high tea. My wife is a coeliac and a vegetarian and they catered for her with no problems at all. The food was really nice, and the place had a really nice feel to it. Would certainly recommend.

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900allanw . 2024-02-12

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Always a 10/10 experience, since new owners have taken over this place is more inclusive for the younger community and have much more of a variety of food , always cooked really well , really friendly staff , much better expierence since the reopening for the new managers

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Sammy P . 2023-12-01

MORE AT TripAdvisor

Great food well cooked Great friendly staff who bent over backwards to help Would definitely recommend

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Shane S . 2023-12-01

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Great little cafe. Went on a Saturday afternoon. Staff were friendly and attentive. Seated straight away. Table and cutlery were clean. I had a latte which was a great flavour. Also had a cheese and onion toastie which had plenty of flavour also, would love to know what cheese they used. The afternoon tea looked amazing and would love to try this on another visit.

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Paul E . 2023-11-27

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Marmalade House totally won us over on our first visit! Such a sweet spot in Chepstow and major props for being dog-friendly and super considerate towards kids. The food had that homemade touch, especially catering to my two little babies who adored their pancakes. And the coffee? A game-changer. But seriously, that spot was the ultimate chill-out place. Good food, awesome music, and just the perfect vibe to sit back and relax. They were happy to let us stay in with the children as it was raining and surprised us with some free brownies too.

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Molly P . 2023-11-14

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I made a reservation for afternoon tea for my husband and I as my friend had kindly given me a voucher for Marmade House for one afternoon tea for my birthday. Whilst the two staff were friendly, the place was cold with no atmosphere whatsoever. The afternoon tea was priced at £19 pp and as I didn’t choose loose leaf tea or americano coffee, an additional charge of 50p was charged for a cappuccino. It was presented on a 3-tier stand and consisted of (for 2 people), 2 scones (1 plain and 1 fruited) with jam and clotted cream; 8 x finger sandwiches; 2 each of ham, egg mayo, cheese & tomato and tuna & cucumber; 8 extremely small pieces of cake, no bigger than 2cm sq each (choc chip, bakewell tart, lemon drizzle and fruit cake) we have never seen cake pieces so small! They were obviously cut from a very thin tray bake, and finally 2 x small choc orange mousse (these were very nice). The only redeeming feature was everything seemed to be fresh. We’ve had a few afternoon teas over the years, but this has to be the worst by far. Will definitely not be going back.

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Sue F . 2023-11-13

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Excellent. We both had the cheese omelette and it was delicious and made with TLC. The staff were most helpful. MH also has an award for the best toilet facilities 2023 (an award I have never seen before). Will definitely visit again when next in Chepstow and highly recommend.

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Andrew B . 2023-11-03

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Went for the home made cakes and quickly discovered all the cakes were Costco bought specials, which numerous cafes in the area also sells.

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Dwayne K . 2023-08-27

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Delightful little family owned cafe in the centre of Chepstow. Home made cakes, sandwiches and pastries. Wide selection of loose leaf teas and all served with a smile.

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ChesterClaret . 2023-06-19

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Absolutely amazing! Lovely tea rooms! All decorated beautifully throughout. Friendly, attentive and efficient staff. The cakes, pancakes, muffins, scones, soups, waffles have all been amazing on every visit! Always a very good selection of cakes. All the food and service has been of very high standard! We've visited on many occasions and can highly recommend it! Spotlessly clean throughout. The toilet and baby changing facilities are of a very high standard. Definitely a must visit! You won't be disappointed!

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Sightsee65970269192 . 2023-05-20

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Wow, what a beautiful special tea shop. I met with friends for a chinwag and we ordered an afternoon tea each plus some bubbles. The food was absolutely delicious and there was soooo much I had to take a doggy bag home. We got 4 sandwiches, a scone the size of your hand with clotted cream and jam, cherry cake, carrot cake, chocolate mouse, lemon tart and a macaron. I don’t drink alcohol and they even had some non alcoholic fizz for me, this was really thortful and greatly appreciated. What a gem of a place. Highly recommended for a special treat.

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Rita Y . 2023-05-04

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We both had a panini and an “americano”. The paninis were ok, but the bacon in them was clearly shop bought ready cooked crispy bacon. The coffees were truly awful instant coffee. There appeared to be a good selection of cakes, so if you’re stopping off for tea and cake it would probably be fine. If what you’re after is a yummy panini and coffee, go somewhere else.

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michaelbP171XI . 2023-04-19

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Really rude customer service. Assumptions made and thought with their 2 whole years of experience that they’d express our stupidity after false advertising for extortionate food. Instead of questioning to make sure everything was okay, ignored confusion from both parties because ‘they know best’.

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Alex A . 2023-03-22

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I booked high tea for my mum for Mother’s Day as I live in Germany so I couldn’t be there. They made it so special with a beautiful box of take home cakes ( because they couldn’t eat everything) and gave her hand tied daffodils 🌼 They couldn’t stop talking about what a great time they had and how big the scones were. Amazing food and service! Keep up the great work you are an asset to Chepstow!

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DebbyT912 . 2023-03-21

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I visited with a group of family members for the first time this weekend, it’s fair to say we were ALL disappointed. There were 6 adults, which between us all only received ONE afternoon tea stack to share between us - which we noted there were only 3 of each item on each tier which we had to somehow share between us.. (3 scones, 3 shot glass sized mousses, 3 brownie bites, 3 cupcakes) which resulted in everyone leaving rather hungry still. There were also 2 children who shared the Paddington afternoon tea, which only had 1 of each item on - 1 Barney bear, 1 tiny scone, 1 rice crispy treat etc) and it did not come on a stack like in the photographs on the website either, it was on a plate. We noticed that a table behind us had only 2 adults and 2 children and they had ONE afternoon tea stack and ONE Paddington afternoon tea between them yet for 6 adults we were only provided with 1 stack which made no sense. Upon looking at the page further I noticed that in photographs added online, for 5 adults there were TWO stacks between them all. And another example, a photograph of 2 adults and 2 children at one table they also had TWO afternoon tea stacks between them.. This was supposed to be a Mother’s Day treat but we did not leave feeling all that pleased by the experience, there were 3 mothers present and the rest of the family were reluctant to reach for much of the food due to the lack of it and for wanting the mothers to enjoy the food! At the end of the tea we paid over £80 overall for ONE afternoon tea stack and ONE Paddington afternoon tea which did not seem to add up at all.. Very sorely disappointed and out of pocket despite still being hungry when we left and not only that but we travelled to visit the place and it was not worth it in the end. Will NOT be returning and would NOT recommend this place to others. It was unfortunate that the Mother’s Day treat turned out this way as it was certainly not worth the money that we paid for it in the end. The owners do not acknowledge any mistakes either and refuse to rectify the issue. I’ve added photos below of the afternoon tea stack we had plus the plate that the children’s food was on, only had a photo at the end to show for size. Also added photos of the guests mentioned above and what they received in comparison.

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luciej691 . 2023-03-19

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A Mothers Day treat was booked for 6 adults and 2 children. 1 tier of food was delivered to the table to share between 6, not enough food items for one for each person. A plate was provided for the children with only a few...

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Q4709YTalisonm . 2023-03-18

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I was very excited to come across not only a lovely tea room in my local town, but also one that had vegan options. Marmalade house did not let me down. I went for the Vegan Ham and Cheeese toasty. Oh my was it tasty....

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904glynw . 2023-02-25

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Delightful vintage tea rooms. Loved the decor with bright orange napkins and cups. Large display of cakes but also some savoury choices. Highly recommended. Would have given it 5 stars if they had offered a choice of coffees.

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clairewickham1954 . 2023-02-19

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Thank you so much for hosting my baby shower on Sunday 12th February. It was the perfect space to celebrate with my family and friends. The food was amazing and delicious and you catered for all dietary requirements. The gluten free scones were the best...

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Ellsutton . 2023-02-13

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Absolutely amazing the service was great, lovely music, the tea rooms itself was beautiful even the bathroom was decorated perfectly.Highly recommended.

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134marla67 . 2023-02-04

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My daughter and I popped in for a piece of cake and a drink .The staff were very warm and welcoming and a warm and cosy atmosphere. The drinks were a great size and very good value for sit down establishment and I definitely recommend...

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Y6959GKamandad . 2023-01-22

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Vintage vibes in the Tea Rooms, from the decor, through the sound tracks playing, to the proper white table cloths. We just stepped in for tea and a tea cake, but we really enjoyed the personal service and surroundings. Will be returning again for one...

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560keithw . 2023-01-07

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Tables were not cleaned for duration we were there. People coming in did not know. Disgusting girls were doing nothing

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irisj851 . 2022-11-27

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Went to Marmalade House for a lunch and enjoyed the location, service and food. The tables are named after family members rather than numbered which is a nice change and Si who greeted us on arrival explained everything. The food was freshly prepared and there...

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govilon36 . 2022-10-29

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Visited the tea rooms this weekend , after sitting down and waiting the staff walked by us gave menus to other people who came in after us , took orders from other people who came in after us and just left us sat there without...

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Fisher4772 . 2022-10-16

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After an impromptu visit for lunch with our 4 year old daughter we settled down and immeresd ourselves in what can only be described as wonderfully atmospheric tea room experience with plenty of heart and soul. Crisp napkins, speak easy music, bone china tea cups...

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laurip792 . 2022-10-14

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Just a lovely unique experience, great staff coffee and food! Stopped on route to Cardiff and so glad we did! Cheese Scone Special is highly recommended and the coffee was exceptional!

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Dream795445 . 2022-10-13

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My friend made a surprise booking for my birthday. We arrived at 14:00 hrs on 12th October. Imagine the disappointment when we found it was closed. This is despite the shop notice, website and Facebook indicated they were open. My friend made the booking online...

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karenmR6890LR . 2022-10-12

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Sometimes, when you have really enjoyed visiting somewhere , you return only to be disappointed . Definitely not here. Second visit just as welcoming as the first. Delicious food and wonderful service. Will certainly return again.

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Tinaandandre . 2022-09-08

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This little cafe is a surprise. Very tasty food, try the cheese scones, they are great. You get quality and quantity here. This is a favourite place of Paddington, but he was not in when we were there.

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339tonyc . 2022-08-23

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Well what a let down nothing special at all egg may cheese and pickle ham and tomato and a plate of cakes that where basic with something that was more like angle delight £36 waste of time last time they offered refills on the sandwiches...

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Richard3596 . 2022-08-20

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Everybody has dreams and those who would like to run a tea room should visit here and doff their respective caps to this quite excellent establishment. It’s not simply that the quality of the sandwich is good - cream cheese and smoked salmon 👍 -...

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shawbhoy . 2022-08-04

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Lovely service, really understanding and caring when we came in with my elderly parents, very patient with them and lovely calm atmosphere on the inside. Lovely food and drinks great quality! Definitely will be coming back!

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EColyer_Wales . 2022-07-31

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On a busy Sunday the staff did everything they could to accommodate guests as they arrived, we had sone Sandwiches and a panini from the specials menu. The beautiful teapot and teacup were a lovely touch and loved the idea of the sand timer which...

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snjcrump . 2022-07-26

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Decided to go for coffee while in chepstow town. Came across this little gem. Decor fabulous. Service excellent staff super friendly. Loved the idea of the sand timer which came with the tea. They became very busy while we were there but everyone was treated...

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Angela E . 2022-07-24

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We booked afternoon tea for 13 people including 3 children and a vegan (myself). The staff had laid up a table beautifully and couldn’t have been more accommodating or attentive. The food was plentiful and delicious - the kids eyes lit up when they saw...

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owainjenn . 2022-07-06

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This was a very quaint tea room in Chepstow, Wales, not far from the castle. Lovely cream tea. Scones were delicious and so was the pot of tea. Really enjoyed it.

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Angela B . 2022-05-28

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We just stopped for tea and scones and fell in love with Marmalade. Lovely decor and friendly staff with a nice selection of teas and coffees. The scones were fresh and delicious. Afterwards we walked down to the river which had great views of the...

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Deetone4 . 2022-05-28

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This is truly an hidden gem with great tasty food and coffee. The atmosphere is great and the decor is fab. Staff are very helpful and know there products well. I highly recommended first class.

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johncZ4852NW . 2022-05-21

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A wonderful tea room, lovely personal touches everywhere, great selection of teas and cakes, staff were super friendly and even brought out some dog treats. Highly recommended - seek it out!

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SamB102 . 2022-05-15

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Our very first visit to Marmalade House Vintage Tea Rooms. We would highly recommend that you make the time and visit to enjoy the delicacies that this beautiful tea rooms has to offer. You don’t actually have to have a cup of tea even though...

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clairerK783SN . 2022-05-10

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Lovely welcoming people with cute decor and no fuss tasty food. An authentic cream tea experience in the heart of historic chepstow.

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sarahbX6611RR . 2022-05-01

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What a little gem - lovely sandwiches with coleslaw and homemade crisps. Also BLT bagel very good. Tea served in cute little china tea cups too - all served with a smile !! Sat outside in the sun with the dog - what's not to...

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possumTewkesbury . 2022-04-24

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The cream tea was delicious and the service very friendly. It is a welcome alternative to the coffee chains. In addition, the restroom was clean, cool (on a hot afternoon) and provided small hand towels and hand cream.

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467katharinab . 2022-04-14

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Went here for lunch whilst visiting Chepstow. Wonderful, friendly service, great menu, and beautiful, great quality food and drinks. Had the 3 tier High Tea, which was delicious. Would definitely recommend this lovely, quaint little tea shop. Great music too! (Easy listening)

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Salmon4224 . 2022-04-08

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Having visited the Marmalade House Tea Rooms a number of times, I have experienced excellent food, drinks and delightful service. The atmosphere is very warming and the music takes you to a relaxed and happy place. There is a great choice of lunch and brunch...

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edwardpW5000GX . 2022-02-28

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When we visited we were escorted straight to our table, the coffee the cream tea the service were all excellent. Cleanliness is obviously high on theirbsgenda as everything was immaculately clean We will without a doubt return, well done to the staff.

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harry843 . 2022-02-26

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Fantastic experience today for my mums birthday at the Marmalade House tea rooms. Staff were so friendly and accommodating. Food was tasty, good value for money. Service was quick from ordering and you could tell it was freshly made. I would definitely look to return.

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StacyTobin . 2022-02-25

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What a fabulous time we had for my daughters Baby shower. The service and setting was wonderful and the afternoon tea was exceptional. Service was exemplary and nothing was too much to ask. I would definitely recommend for any occasion worth celebrating. Huge thank you...

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Harlie1 . 2022-02-20

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First visit. Will definitely go back. Lovely hosts. Lovely food and perfect setting. From taking our coats on arrival to warming the teapot, real old fashioned service and ambience.

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Tinaandandre . 2022-02-14

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This was a tea experience with a difference. The owner only opened the shop last April and since then has produced an exquisite tea shop. From the laundered table coverings to the dedicated room name, quality and personal attention to detail are the obvious signs...

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harrylipman . 2021-12-29

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A delightful tea rooms in the centre of Chepstow offering cakes, light bites, afternoon teas and of course a selection of tea. The cheese scone was scrummy, the egg mayonnaise sandwiches were freshly made to order and were very nice. Can recommend the builders tea...

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LouWil88 . 2021-12-18

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My mum, fiancée and I popped in yesterday and I have to say that I was in awe of this beautiful tea room. The customer service was second to none, everyone was welcoming, friendly and professional. The food was stunning and the cakes we had...

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308misss . 2021-11-28

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Wow, what a fabulous tea room is The Marmalade House. It was my birthday and so they baked me a delicious coffee cake stuffed with flavour. Linen table cloths and napkins dainty china cups and saucers and that fabulous flower wall. So tasteful. We shall...

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SalmonChepstow . 2021-11-28

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We visited here yesterday and had a very warm welcome on arrival with a staff member coming forward to greet us and show us to a table. The scones were delicious, very light and not heavy at all, obviously whoever bakes them certainly has the...

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maureend625 . 2021-11-24

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The service was fabulous, I'm dairy-free and gluten-free and the manager made me a stunning alternative after-noon tea!!! We were all full and they provided a bag so we could finish a scone at home. My daughter ordered a chocolate milkshake, she has never finished...

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52collettes . 2021-11-21

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A large group of us visited for afternoon tea and the experience was absolutely lovely. Tasty sandwiches, cakes and hot drinks. The decor and crockery were so lovely and fitted so well with the vintage theme. It was my first time visiting and I would...

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hollief480 . 2021-11-08

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Had a lovely pot of tea and toasted teacake Excellent selection of teas. Original decor and very pleasant and helpful staff.

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Jane C . 2021-11-02

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My wife & I stopped for tea in Chepstow & found the delightful and welcoming Marmalade House. We had a very nice pot of tea there before driving on to relatives nearby. I had taken a bag with our passports, wallet and other valuables with...

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F5487TEjohnf . 2021-10-23

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Scrummy cakes and snacks, and the staff are lovely and welcoming. A great relaxing way of wasting an afternoon watching the world go by.

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Markwpitman . 2021-10-16

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We were looking for a comfortable, friendly place to chat for a while on a rainy day and of course enjoy cake! This was perfect with interesting teas to try and a delicious array of cakes - and all in a attractive, comfortable surroundings. The...

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Helen757 . 2021-10-06

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We stopped here on a rainy Saturday in October. A wonderful oasis of old fashioned friendly service in an oasis of calm and serenity. The food is good quality matched with value for the price. We will be back, a gentle place in a hectic...

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A9785JRjohnw . 2021-10-04

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Visited today with a friend, lovely warm friendly staff. Quick table service with really lovely scones and tea. Lovely decor, will definitely visit again soon.

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sarahgJ7954MO . 2021-10-02

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We popped into Chepstow for lunch en route to Pembrokeshire and found the marmalade house vintage tea rooms. What a find. It was like being back in the 1950’s. White table cloths, 40’s and 50’s music playing, china tea cups and service with a smile....

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SJHPoole . 2021-09-21

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Sadly the food and service did not match the high standard of the decor. The scones were very average quality and cappuccino poor. The tea was nice.

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jenpar225 . 2021-08-27

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We called in here for a drink and wished we hadn't eaten earlier as everything looked yummy,loved the decor,friendly staff and served by the lovely Lily,will go again

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LindaHR95PD . 2021-08-13

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We were walking down Chepstow high street after visiting the castle, and noticed this tea room. They easily managed to host us (a family of 5 of mixed ages) and provided a very attentive service. A particular highlight was the Wonka Tea which our 6...

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rocketsimon . 2021-08-12

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