We were visiting Exeter for a few day to celebrate my 60th birthday, yesterday
For some reason the restaurant we had booked was closed , the seconded, Harry’s was fully booked. So remember my shares. Free drink and being really hungered by then we went into your Exeter branch. Bar guy was great while I found new site for details. Ordered burger fries and onion rings for hubby I just asked for chips, cheese and bacon. The bar was almost empty. When the food came. No fries for my husband My fries were stone cold I sent them back. To which the waitress tutted at me . My husband had almost finished his burger but stopped eating so we would be eating at the same time . Fries arrive. Absolutely swimming in cheese all stuck together. And 3. Yes just 3 small cut up pieces of bacon. It was not even a 1/4 of a rasher. I eat some as I was so hungery but left most of it.
3 Catherine St, Exeter, EX1 1EU, United Kingdom, England
Mothers day menu had 3 meat main courses and no fish option - vegetarian option was roast cauliflower and the starter was cauliflower soup. Staff were very helpful but service was very slow. The roast was overcooked and the cauliflower was burnt. The roast potatoes were overdone and all the veg overcooked and limp. Overall the food quality was extremely poor. The staff accepted this and said that only one "chef" was working that day.
The wine waiter did not show me the bottle to check it was correct and did not offer the wine to be tasted before slopping it into our glasses.
We sent back the food, paid for the drinks and left.
Very disappointing.
Fabulous find, warm welcome on arrival.
Server Molly was extremely helpful. The food was tasty and good sized portions. View of the river a real bonus. Lovely atmosphere .Will definitely visit again .
Went here a couple of weeks ago on Saturday afternoon. Ordered a tea and it was fine. Sadly, I found the staff a bit rude. The name on the cup was wrong, and although I didn't mind that at all, when I mentioned it (because I was worried I had taken someone else's drink) the lady serving was quite obnoxious and sarcastic. I had been polite myself. When I went to the table to have the drink, I could hear the man working on the till complaining that i had mentioned this, in a way that made me feel I was being made fun of. I wouldn't go here again and it doesn't surprise me that this place has the lowest reviews I've ever seen on here.
Amazing food and lovely, helpful staff. The staff were very accommodating. Wonderful place. Been here 2 times already since opening and would strongly reccomend.
Ordered 2 jackets potato’s one came out frozen with horrid rubbery cheese, the other freezing cold with cold beans. Would not recommend to anyone also very awful customer service. Didn’t apologise for the inconvenience.
Hard to get a table, tables all filthy dirty when you do get one, took ages to get a drink, literally ages, very unorganised, lack of staff, overall not worth getting the elevator up!
Ordered through Deliveroo. Took nearly 2 hours.
All food stone cold.
Hamburger sat so long at shop the ketchup had completely dried into the bun. Bun on big mac was almost black.
Missed out a drink. Terrible.
I ordered breakfast off them at 10 and was left waiting for half an hour sat next to the workers. I was about to approach because all the workers seemed to be standing around doing nothing while we were waiting. When they call our food as being done just to tell me they stopped serving breakfast HALF AND HOUR ago. While I did request a refund service was terrible there was nothing stopping any worker approaching us to say they were unable to make our food rather than leaving us sat waiting. The manager was no help and had to wait for him to refund me and the staff were useless!