Costa Coffee (High Street, Exeter) in Exeter

I went to the Costa in the high street had a lovely toasted ham and cheese sandwich and a huge cappacino Now I must say JAKE what a gem he served my friend and I was really pleasant bought our food to the table I lost my receipt and wanted to use the toilet so he wrote the number down for me I am a Welcome Manager for the National Trust we pride ourselves with Customer service and I wouldnt think twice of employing JAKE he is a real star and deserves a huge thankyou for his Customer service this makes a huge difference to whether or not Customers go back to places Please thank him it's these staff members that need promoting to run your stores

I went with my sister and brother-in-law for an early birthday celebration. When we arrived, there were a few tables and chairs outside in the sunshine. As I’m not allowed to sit facing the sun, because of my health, I was able to sit with the sun on my back and part of me was in the shade. They had a cappuccino each and a bacon blini and I had cress and egg sandwiches with a mango and passion fruit cooler. I found mine to be very delicious, though I thought a tad expensive for their coffees and my meal. One of the male staff cleared away the dirty plates and drinks on the different trays, as we sat there. He took ours away, when we finished. I’m not sure if I’ll go by myself to have lunch here.

We were only planning on being in there for 20 minutes but ended up waiting for one of our orders for 30 minutes. One of our orders was fine but the other one we had done through the click and collect app which didn’t go as well. The first problem was that after 10-15 minutes of waiting we were told the food we ordered wasn’t in store and so we were told to call customer service and had to submit a refund request to customer service which was a bit of a pain but ultimately not the staffs fault. Then however they completely forgot about the rest of our order for a further 20 minutes until we asked them where are drinks were. We then got our drinks soon after to which one was missing the extra whipped cream & vanilla syrup, and the other had the lactose free whipped cream even though that’s not what we asked for. We didn’t bother to tell them that the order was slightly wrong as we just wanted to have our drinks and leave at this point. The staff to their credit were very apologetic (mainly because I think they heard us talking about how long it was taking) But we all agreed, including our friend who has worked in a costa before, that although the staff were nice that the service could have been better.

A calm and cosy café in the heart of Exeter. Strong black coffee, all that is needed. Tasty sandwiches. Quick service and fair prices