Delivery
Pickup
Outdoor
The best restaurants serving British food in Riverside Southwark London
26 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
2992 Opinions in 3 websites
AVOID THIS PLACE!!! This is the Formal Complaint Regarding Discriminatory and Unsafe Treatment at the Shipwrights Arms pub! I am writing to formally express my profound disappointment and concern regarding a recent experience at your establishment, which occurred on the 10th of November 2024. As someone who suffers from Type 1 diabetes, I was not only shocked by the treatment I received but also deeply concerned for the safety and well-being of other patrons, particularly those with health conditions that might require urgent assistance. During my visit, I suffered a critical drop in blood sugar. My friend immediately provided me with a sandwich to stabilize my condition, as I was feeling increasingly unwell and weak. While I began to consume the food, the pub’s owner approached me in an extremely abrupt and rude manner, demanding that I stop eating and insisting that I leave the premises immediately, despite my visible distress and difficulty standing. I tried to explain that I was in urgent need of assistance and was unable to leave, but the owner’s response was dismissive and unkind. Before I could fully respond, I lost consciousness and collapsed, hitting my head on the radiator. I later learned that I was not breathing and that my friend had to perform CPR to revive me while waiting for paramedics to arrive. I am incredibly grateful to my friend and the emergency responders, as their quick actions may have saved my life. I am filing this complaint for several reasons: 1. Inappropriate and Dangerous Treatment of Customers with Medical Conditions: The owner’s response to a medical emergency was dismissive, even hostile, resulting in unnecessary injury and trauma. This shows a severe lack of empathy, understanding, and basic training in handling such situations. 2. Unsafe Environment for Patrons with Health Conditions: By refusing me the means to manage my medical emergency and attempting to eject me, the staff created a highly unsafe environment. This is particularly troubling as it raises concerns for others with health needs who might also face discriminatory treatment at your establishment. 3. Need for Staff Training on Medical Emergencies: The experience highlights an urgent need for staff training on handling medical emergencies and interacting respectfully and compassionately with patrons, especially those with visible or invisible health conditions. This experience has left me deeply shaken, and I feel compelled to share my story as a cautionary tale to others who, like myself, may have health conditions that could require understanding and assistance. I hope this letter serves as a call to action for your establishment to implement necessary changes to prevent future incidents of this nature. I trust that you will take this complaint seriously and implement improvements to make your establishment a safe and welcoming space for all patrons. Sincerely.
74 Opinions in 4 websites
Probably worse food and service i’ve received for some time. Please avoid. ps … Staff must have some funny stuff on their phones as they were all glued to them.
323 Opinions in 3 websites
I highly recommend this place and their Sunday Roast (make a reservation for the roast)! We started with a couple of pints and the Ibérico Ham Croquettes, served with aioli (£8 | $10.50 USD). I can best described them as three ground ham and cheese tater tots. They were delicious and made for a great start. For the main course, we both enjoyed the Aged Striploin Beef Roast. I loved that you could choose how it’s cooked (medium-well for me & medium-rare for Chris). This is not common from what I understand. Each roast comes with roast potatoes, seasonal vegetables, homemade Yorkshire pudding, and red wine jus. Everything was simply delightful (£19.5 | $25.59 USD). To finish, we shared the churros (4 count), served with cinnamon and chocolate sauce. A perfect sweet ending to the meal (£6.5 | $8.53 USD). We also added a side of Cauliflower Cheese (£5 | $6.56 USD), which was rich, creamy, and served molten hot but was the perfect complement to the roast.