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3.5

Based on 222 opinions finded in 2 websites

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Nº 1120 in 1517 in Southwark

Nº 145 of 175 British in Southwark

CUSTOMERS TALK ABOUT DISHES WITH..lambladyoldcookedfishsteakcheeserisottomustchicken

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One of the best Christmas parties we ever went. Good atmosphere, good food and great staff. Big thank you to Adam and the team

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Tomasz J . 2021-12-14

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Muy buen ambiente en el sótano, o reina la convivencia y el buen humor. La comida es de muy buena calidad. El personal es amable y nos lo pasamos muy bien. yo recomiendo

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Rachel D . 2019-08-17

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Don’t wander round looking for a place to sit. You will be treated like a criminal, seriously. Very rude female member of staff, no customer service skills. She knows who she is. Get a job where you don’t need to work with people.

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P4887Ndakota . 2019-06-27

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Great place to go after work with friends a and colleagues. It’s rapidly become our regular owing to the nice atmosphere and great staff. Especially Kasia whose lovely. Highly recommend!

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John K . 2019-06-14

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Great place to go after work with friends and colleagues. We come most Fridays as the atmosphere is great and the staff are really friendly, especially Dovis. Highly recommend!

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Florence H . 2019-06-14

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Love this wine bar - it's always lively and full of fun, the staff are friendly and helpful and they have a 'happy hour' between 17.00 and 19.00 during the week! The only bugbear is that the ladies loos need serious refurbishment - doors don't lock, no toilet seats on some of the toilets, etc., etc. Also not user friendly for disabled people as the wine bar is down two big flights of stairs. There is however outside seating and a small bar at ground level, although that seems to close by around 21.00 so then it's downstairs if more drinks required.

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Foodie7491 . 2019-06-06

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Having looked at the menu and opening hours online, this sounded like a good option as it had a “bottomless brunch” from 11am. Arrived at 11.10am to find the doors unlocked but the whole place otherwise appearing very closed. The staff member who eventually assured us they were open and served us was very pleasant and helpful, felt a bit sorry that quality of the food really let her down! We both ordered the “Smashed avocado on toast with chilli flakes” and added a poached egg. What came out from the kitchen was very thinly sliced, unripened avocado atop a single slice of barely toasted (soggy) seeded loaf and topped with pepper, no chilli flakes - NOT anything like described on the menu OR what you would expect for just short of £10. We were very hungry and equally short on time so had no choice but to eat it and move on. When we explained to the server that the food wasn’t as described and very disappointing, she apologised and also said they don’t have a toaster so the bread is basically blanched in the oven...... Anyway, we weren’t even offered our fresh mint tea (a few leaves and hot water) as consolation and paid the full bill. Needless to say we whole heartedly wished we had gone across the Galleria to Côte instead!

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Katholaaa . 2019-05-19

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Visited last night 9th May 2019. This place is a basement with no natural light. Advertise that they offer pétanque but you have to reserve in advance. The play area was free so e asked for a set of balls. Bartender advised we should find it upstairs. Once located, we proceeded to play. To our amazement and 3 points from the end, the manager (a lady) came and took the set from us advising we had not pre booked and had to stop. We went back in to finish the low grade glass of wine we had left on the table and looked at the deserted pétanque area in frustration for the following 30 mins before leaving. I will never spend another penny in that place.

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Wawan1980 . 2019-05-10

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Popped in on the way through, place looks great and seemed to be busy as every table was reserved , luckily the staff managed to find us a table. Great atmosphere and good for people watching, food was very nice and good selection of drinks. If in the area I would definitely visit again.

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El-Pedro74 . 2019-05-05

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Stopped off here for a drink before catching the train. Virtually opposite London Bridge train station so nice and central. We just had a drink which was not badly priced. We went to the bar and ordered ourselves and then found a seat outside. Also close to the south bank. Nice bar atmosphere, good selection of drinks and cocktails. It is also a restaurant with lots of seating inside as well. Worth a visit if in the area. In the passage way there are barrows of things being sold but were closed when we got there.

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Michelle R . 2019-04-21

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Popped in for a work lunch . Good food served by professional staff and not a bad price . There is a lot of competition here so they need and are on top of their game thank you we will be back

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LBPWC . 2019-04-04

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I came here with a colleague for a work discussion. It’s a lovely bar that seems full of character and it was quiet enough to have a conversation about work. Service seemed okay and I’d recommend this for a late afternoon work discussion.

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HullPhil . 2019-03-29

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Nice pub atmosphere with nice seating and average food. I had a steak with fries, green beans on the side. A glass of red wine. The service was excellent. Thank you Louisa.

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872mohamedy . 2019-01-04

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I booked a table for 12 people for a birthday party and they reserved us a whole room in the restaurant without me asking! The location is great, and the restaurant is perfect for a party. Service was great and food was okay. I’d recommend it if you’re looking for a nice place to spend your evening with your friends having fun rather then just go for the food. I had a burger(£14), the meat was good quality but over cooked for my taste, and the bread wasn’t toasted. I tried the steak (ribeye £25) which was actually very good! The salmon looked good too(not sure about the price, I’d say £18). Prices are okay, fairly cheap considering the location (mains from £12) They allowed us to bring our own cake without charging, which was brilliant. They also have a happy hour offer on drinks, £5/cocktail

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lauraV01 . 2018-11-04

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Good vibe and great value happy hour but the service is the slowest I’ve ever encountered. They’ll regularly have the bar 3+deep but only have 3-4 people serving and taking 5 minutes per cocktail.

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PicaVaria . 2018-11-02

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Disappointing. Perfect for 18-25 year olds who enjoy booming music and having to shout to be heard. Food average. Wine - seriously overpriced. Tables shoe-horned into corners makes the place cluttered, uncomfortable and tightly packed. If you want a quiet and pleasant evening out, go elsewhere. Disagreeable all in all.

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MartinH761 . 2018-10-27

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Great communication and wonderful venue. Drinks and canapé reception was just what we wanted and location was great.

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Olivia K . 2018-10-23

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Visited with friends on a Friday night. Buzzing with a great atmosphere. The service was fantastic. The bar staff were very attentive and served our drinks very quickly even though it was so busy. Good choice on happy hour menu. Can recommend their pornstar martinis.

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ChristiBee . 2018-09-29

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Great value breakfast and service! Will be going back. Nothing too much trouble for the waiter. Ate upstairs, outside. Service really slowed down as it got busy, he could have done with another body to help! Will be back!

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AmberDog2010 . 2018-07-23

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Busqué Pelotas Hermanos en Hays Garlleria cerca del puente de Londres para ver si estaban abiertas los sábados por la noche. El sitio web decía que estaban abiertas hasta las 9. 00:00 h. Esto estaba bien para mi amigo y yo. Así que hizo los arreglos para reunirse en el puente de Londres. Llegamos a pelotas de hermanos y nos informaron que tuvieron una fiesta privada por un hombre muy grosero en la puerta. Con la tecnología de hoy ¿por qué no podía poner una nota Hermanos Pelotas en su sitio webb diciendo que estaban cerradas para una fiesta privada. Dudo que vuelva a ir allí de nuevo.

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Ray H . 2018-07-22

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Fui ayer para un almuerzo de negocios, y la comida estaba muy buena, tenía pan salmón atún, arroz integral y salsa de aguacate. Fue genial tener algo tan sabroso y razonablemente saludable. Estoy sin gluten y las opciones eran un poco limitado, pero tenían un menú de alergenos y era muy servicial. El servicio era muy bueno en todos los aspectos. Sin duda volveremos.

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nicolapB9279PZ . 2018-06-01

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Lo recomiendo encarecidamente, 2 vez nd he estado en este bar. Si se recomienda un grupo de reserva de asientos, y también si te apetece un juego de bolos en el patio. Happy hour hasta las 7. 00 una verdadera ventaja. La comida del bar era muy sabroso, patatas fritas con queso fundido gruyere y aceite de trufa para morirse, el mini salchichas también. El personal era muy amable y muy atento. limpiar las mesas y también sirve bebidas. El único inconveniente de no recepción de móviles, pero no estoy seguro de si esto es una mala cosa.

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Carmella S . 2018-05-21

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I ordered Truffle Pasta that was supposed to be vegetarian, but it arrived sprinkled with Parmesan. The waitress was trying to convince me that they use 100% vegan Parmesan, which means either the business violets the European law which prohibits selling fake products under protected names or they deliberately try to sell Parmesan to vegetarians even though one of its main ingredients is beef rennet.

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Łukasz C . 2018-05-03

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Fuimos por unos tragos en la noche del jueves, pero no tienen reserva. Primero entramos en el bar en el piso de arriba y pregunté si podemos conseguir mesa abajo, pero chica no estaba seguro de cómo está ocupado allí, sugirió para comprobar y si no había espacio, ella ofreció arriba mesa.

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emilyg0rman . 2018-04-28

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Booked this restaurant for an early evening business meeting for two. The place was quite lively but managed to find a table that was relatively quiet. The food was good and the service adequate.

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Simon_and_Anna-Marie . 2018-03-12

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Elegí Pelotas Hermanos porque quería una noche divertida con amigos. Nos lo pasamos de maravilla jugando petanca antes de la cena, bastante especial para el centro de Londres! . La reserva en la pista de petanca no me cobraron, pero tienes que pasar por cabeza garantizan una memoria, de 5 libras - 10 ish por cabeza. Fácilmente cubierto por un par de copas.

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picklerunner . 2018-03-12

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Llegamos a la 1 de nuestra reserva pero nos dijeron que no tenían constancia a pesar de mi tener confirmación en mi teléfono. No es un problema en el final porque el restaurante estaba prácticamente vacío. Probablemente porque de servicio.

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William L . 2018-03-01

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Drinks were fantastic, staff is well trained, have a good knowledge about what they sell. We really enjoyed it. Amazing atmosphere. Our bartender, Imre was amazing. Made our night unforgettable. 5*

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Norbert T . 2018-02-19

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So, we attended here for a Christmas do. As a result, food had been pre-ordered, which should be fine. But here was my first gripe. I had ordered the steak, but after ordering, the restaurant came back offering it be done in either Medium or well done - I had asked for my steak to be blue/Rare. Yes, this was a largish group, but the idea that you give your customers a choice of over done, or ruined for a steak is poor.

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Peter9001 . 2018-01-22

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Walked in last Friday around 6.30pm and bar was crazy busy. Floor lady found us a little table for two which we were very happy about as we thought we wouln't be able to sit anywhere. We had to wait few minutes to be served at the bar, however it was worth it as cocktails were delicious and lady behind the bar was very helpful as she recommended us lovely cocktails. Later on we got a bit hungry... and surprisingly we got really good service from a waitress. It was the first time when i went there but i will be definitely returning customer. Also, I forgot to mention but decor is very sophisticated but it doesn't make you uncomfortable.

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Magdalena M . 2018-01-16

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I booked an area for 20 people for Christmas drinks early in November directly with the manager in person, and paid a deposit; earlier on the day of the booking I dropped in to check which area was reserved and they did not have the booking on their system as they have two systems and one doesn't talk to the other. Surely you would check that if it were a known issue? I was then promised an area downstairs, and an area upstairs on the terrace; the booking downstairs was not honoured, and the area upstairs was a table for 4 people and we were 20. How does that work? Instead of clearing an area downstairs or upstairs for us, they let us hang there at the table for 4, and later a largish group downstairs made a bit of room for us out of good grace. Try finding a suitable space for 20 people shortly before Christmas - in my view they should have found an alternative venue. This experience is just so poor.

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Pegasus99London . 2018-01-07

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We came here with golden tours as part of a new years eve experience. The restaurant was closed to the general public, so just the experience ticket holders. On arrival we were greeted with a glass of prosecco and shown to our table. The restaurant had a very modern interior with plenty of room to move about. It was immaculately clean, and the bar staff and waiting staff were of the highest calibre. The cocktails were stunning, do try the porn star martini, very moreish. The three course meal consisted of crayfish tails to start, with roast chicken, veg and potatoes for mains and brownies for dessert. I wouldn't hesitate to frequent here again. Happy hour between 5 and 7 daily.

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Chris T . 2018-01-04

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This is not for fine dining. Wine and sandwiches or snacks is as much as this chain has ever excelled at, but excel they do. So go with expectations set.

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SophieSim28 . 2017-12-21

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Reservamos este lugar para 50 personas para un evento de navidad y bebidas buffet.

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RobWalker0202 . 2017-12-19

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Reservamos este lugar para 29 personas de trabajo para navidad, cuando llegó el almuerzo de las 29 personas tenían sus nombres en la mesa con lo que estaban comiendo.

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kash s . 2017-12-12

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First time to Balls Brothers and would never come back. £33 for three children size portions of terrible food. It's hard to know where to start. Over cooked turkey, under cooked bacon, warm not food food, boring cheeses, stale crackers,ignoring simple requests like no custard..... The service wasn't the staff's fault but clearly told to get each course done ASAP and get you out. Even with place mats saying what you are having still bringing wrong dishes to everyone.

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LondonFet . 2017-12-09

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Visited for leaving drinks and had an area reserved. There were two doors that needed to be accessed regularly- staff had a poor attitude when accessing these and generally using our reserved area to access tables- again in a poor manner. One of our party (who is over 30) was id’d and was denied being served when she didn’t have, as was a colleague with her, as he might give her alcohol. The attitude of staff again was very poor. Would not visit again based on staff attitude, otherwise could be a nice venue!

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Katherine T . 2017-12-06

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Went with work colleague before an event, really busy but they found us a table for two with bar stools, happy days. Think you def need to book table. Great waitress and staff. We both order devilled kidneys which were yummy followed by a mussel, calamari tomato stew and slow cooked belly pork both dishes did not disappoint, Great location will go again.

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GMShillington . 2017-11-12

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Actually, it’s a nice venue, good wine list, we dine in other Balls Bros locations frequently – so it was a great shame. Five of us saying congratulations to a successful team now being disbanded. Bittersweet and nostalgic. Five of us ordered some prosecco and a beer. Then we decided on snacks and small plates. Cocktail sausages, chicken, calamari and multiple chips…pretty standard stuff. We received the chips, calamari and sausage rolls. Sorry we said, cocktail sausages were ordered - so off the waitress went and we heard the plate hit the bar counter from our seats across the room. When she returned with cocktail sausages, we reminded her of the missing chicken. ‘You did not order chicken’ she argued. Five of us nodded and said yes we did, and so we entered the surreal world of …oh no you didn’t, oh yes we did. ‘I will get you chicken but you did not order it’ she declared and retreated to her bad tempered hideout. We enjoyed our evening, but when five people tell you they ordered something, the answer should be “of course, let me get that for you”. She was so rude we should have asked for the manager. Very bad behaviour, and not good enough for this establishment.

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blarneybounce . 2017-10-31

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We went here for drinks it was great with a leisurely atmosphere. The staff were really helpful and even though they were busy found a table for our whole party.Can thoroughly recommend it

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Kate L . 2017-10-19

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The atmosphere downstairs was amazing, along with the services provided by a waitress named Yoanna, She was not only polite, but made our stay at the restaurant one of your best nights out. Will recommend!!

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Kristian D . 2017-09-30

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Met sister and friend for after work food and drinks. Good gin selection. Music was good. What my sister and friend ate looked nice but I has nothing as when I went to order the gluten free menu had not been sent from head office and the waitress told me there was only olives and crisps to choose from. When I questioned this she repeated only olives and crisps. I asked about the green side salad and she went off to check with chef and came back 30 secs later replying green salad..olives or crisps. Funnily enough I didn't want these for my dinner so I went without...poor...very very poor. Other than that I would have returned.

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Srithanu . 2017-09-26

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Recently visited Balls Brothers for cocktails in their happy hour 5-8pm. Good cocktails, extremely busy venue, plenty of seating but recommend you book if you want a table. Recommend the porn star martiis which are £5 in happy hour.

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Maria50Mike50 . 2017-09-01

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Came here by default really as our hotel not far from Hays Galeria but very glad we did. Walked in at six on a Saturday evening without a booking. Had 3 courses for £18 off set menu and food was really good. Waitress was very friendly.

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northernjessie . 2017-08-21

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Hay's Galleria has always welcomed me great. The service is at a very high standard, food delicious and beers cold. However what I like about it the most is the fact that you are sheltered from the usual London drizzle (glass covered terrasse) and at the same time have lots of space to feel like you are outside rather under a cover. The feeling is great. you should try next time you are in the area. Amazing views from the terrasse.Don't give it a miss when you are in the area.

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Nik P . 2017-08-17

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Great service... petit lady with dark blond hair- Nela was extremely attentive. Very friendly and bubbly. She made us feel very welcome as she found a table for us very quickly in a busy bar. We were planning to have just couple of cocktails which were delicious and we stayed a little bit longer then we were planning... upss.I'm planning to book my table next time when I will come back from my holidays to try their food as it looked very nice on the table next to us.

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marshallge0rge . 2017-08-14

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Nice place at Galleria and besides Thames. Liked the food and drinks. Peaceful and elegant at ambience.

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Sreedharraor . 2017-08-11

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I cant offer any opinion on food or drinks, but I can offer the owner a piece of advice. Reconsider the Staff you have hired, if your goal is, having your guest feel welcome. We arrived monday evening, after a long day of sightseeing and was met by a guy, who offered no kind of welcomming words or smile, but instead an attitude that made us feel, like we had bothered him by showing up. His first words to us was: "Just drinks or do you want food aswell", then proceded to ask for age verification. With that out of the way, he started preparing a table without asking, if we had any preferences - at this point we were out the door.

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Torben N . 2017-07-25

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Incredibly good food - would definitely go back there but probably for dinner rather than lunch, as it is very expensive!

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rlong1991 . 2017-07-24

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After a wonderful time at the Shard (see my review) we walked locally to Hays Galleria and went to Balls Brothers for drinks.It was also Happy Hour so it seemed a good idea? Unfortunately, lots of people obviously knew of Happy Hour and so the place was full and with only 2 members of staff serving it was a nightmare getting served. However, we did manage to get a couple of rounds in and at a reduced price was good. The service was poor and could have been better with more staff.Won't be in a hurry to return!

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Annmarie059 . 2017-07-23

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Nous avons attendu 2h30 pour une salade César et un hamburger. Après cette longue attente, les plats nous ont été servis sans couverts, nous avons du demander 3 fois avant que la serveuse nous les amène. Le serveur a commencé à débarrasser mon assiette alors que j'étais encore en train de manger. Lors du paiement je n'ai pas reçu la bonne note. En bref personnel incompétent et nourriture basique, très cher pour ce que c'est, préférez un des pubs qui donnent sur la Tamise, rapport qualité/prix bien meilleur.

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Manon S . 2017-06-19

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A lovely outside venue to chill and eat whilst people watching. That said despite the place being relatively quiet service was slow, the front of house staff were clearly conversant with the organisation and service delivery so why it took so long between orders to delivery to table I have no idea, down stairs was empty so 10 customers. Outside should not be a problem. Food and wine was good for the establishment not exceptional in anyway but adequate. Whilst sitting waiting between courses there were two couples who were seated but waited so long for service (10 min for one couple) they got up and left. So in all its an OK place if your not in a hurry or plan on sitting an evening. Out.

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Graham A . 2017-06-10

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Haven't been in the area for over 6month and I got really surprised when I walked in the 'NEW' but old Balls Brothers. I was shocked... I love décor downstairs...place looks great now. There is little outside space so great in the summer. Came in for dinner with my partner without booking a table and there was no problem with finding a table for us in spite very busy bar. We experienced warm welcome and very friendly and efficient service. We ended up eating full 3 course dinner finished with couple of espresso martinis each. Wine a bit pricey but very nice too.I will definitely recommend it to friends working in London Bridge area.

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peterdyes . 2017-05-31

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Nice outdoor seating, watching the fountain in hays galleria under the glass roof. Quick service. A bit pricey but nice wine. Food on offer too. Additional seating in the basement.

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KateLondon_9 . 2017-05-21

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I went to Balls Brothers Hays Galleria for the first time with work colleagues for a couple of drinks yesterday and we ended up having dinner over there. Food was delicious - I had a chicken with beans and chorizo. My colleagues had a risotto and smoked salmon and both looked yummy as well.Waitress who served us was very friendly and attentive. I must say I felt I was well looked after. Greta little gem in London Bridge with lovely décor and nice atmosphere .Definitely will be coming back.

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lauraj0sh . 2017-05-17

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I attended for the first time on a Thurs evening after work. We had reserved a table, shown to the same, but waited for 10 mins whilst the waitress brought over the menu. We were then asked for our drinks order when we hadn't even had the drinks menu! So, the waitress went away again, for another 10 minutes whilst she obtained the drinks menus. We finally ordered the same and had decided upon our main meals. These took an average amount of time to prepare. They arrived. I had the corn-fed chicken with butternut squash and my fellow diner had the risotto. The portion was extremely disappointing; small and lacklustre. GIven that we weren't quite full, we thought about having a dessert. The waitress asked us if we wanted to see the dessert menus; we said yes, She then proceeded to come back to our table and say that the chef had taken all the desserts off the menu apart from a few, none of which sounded appetizing. Therefore, I ordered a latte. This took 15 minutes to prepare, at which point I went to the bar and asked the waitress to cancel the order - she said that the drink was prepared and was on the way over. She then brought over the bill BEFORE the drink arrived. We paid, I made it clear that I was extremely unhappy with the service in a polite manner and she simply shrugged her shoulders. We received no thanks for our custom. I will never again visit any of the branches - avoid at all costs. (It was expensive, which didn't help).

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stop4dian . 2017-05-13

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Friday night drinks in this venue are amongst the worst in London Bridge area due to the appalling service. The disappointing point is the situation could be improved if they employed a competent manager who could train their staff on bar service basics (e.g. recognising who's next, pouring multiple drinks etc)

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GAM80 . 2017-05-05

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It was a Saturday lunch with a friend. There was a good value set menu. Great service it makes all the difference!

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Mick S . 2017-04-11

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Went here for a work lunch. We were inside downstairs where the atmosphere is cosy and intimate.We pre ordered our food as time was critical. The place has been revamped since I last visited and one of the reasons I had not been back was slow service previously - work doesn't wait!The menu is varied from sandwiches to pasta and swordfish. I had the latter and it was well presented and delicious. Prices are at the upper end with main meals averaging £12.50 to £28 - sandwiches are cheaper!My companions all enjoyed their food. The drinks selection is extensive and varied.Staff were helpful and efficient though as on previous visits they could do with more just to streamline and speed up the overall experience!

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Louisa A . 2017-03-20

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I visited balls brothers for the first time yesterday and I wasn't disappointed at all they had some very friendly warm welcoming staffs, the guy that handled our table of up to 12 ladies was very tolerant and bubbly. Highly recommended.

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Tweeniess T . 2017-03-11

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If you are after a good selection of wines than this is a good choice. The service is sometimes a bit slow but with a good location it's still good for a drink and maybe a bite. They also have tables outside which are great for people watching during the warmer time of the year.

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evajuk . 2017-02-16

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This was not the experience I expected for a group Christmas lunch. Firstly, service was appalling, absolutely dreadful. We waited a long time after being seated for someone to take our drinks order. And after what seemed like ages lunch was served but no drinks before our drinks. Well, the food was as dreadful as the service. It was cold and tasteless. Probably my worse Christmas lunch. This experience is not one to be repeated, or one I would recommend.

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P0llym . 2017-01-14

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Nous avions achetés un package feu d'artifice sur la Tamise auprès de Golden Tour lequel incluait le dîner trois plats au Balls Brothers Hay's Galleria puis une croisière sur la Tamise avant de s'arréter pour voir le feu d'artifice. Pas une franche réussite même si avec un peu d'humour on a assez ri pour trouver que la soirée bien que coûteuse et pas franchement réussie nous laisserait un bon souvenir. Pour ce qui est du dîner, nourriture OK mais pas vraiment un menu de réveillon (Salade d'écrevisses, poulet, brownie). Les boissons étaient en plus (Oui ... oui ... même pas de l'eau en carafe avec le menu). A dix par table on était presque à la cantine. Aprrès ... Et bien après ... malgré les efforts de deux très bon musiciens impossible de danser sur le bateau qui ne possèdait pas non plus de promenade à partir de laquelle voir le fameu feu d'artifice. On s'est tassé à l'arrière d'où j'ai pu voir dans le lointain trois fusées rouge entre les coudes de touristes chinois qui faisaient des selfies. Bref, tout le monde était très gentil, on n'oubliera pas ce moment ... Mais de là à le conseiller ...

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Francois S . 2017-01-07

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A works Christmas celebration was the occasion for our first visit to the Balls Brothers, it was a Thursday night very busy, with the noise level high but the atmosphere was good. The service was good and the food nice will definitely visit again

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Dave M . 2016-12-31

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Having visited a few Balls Bros Establishments , I booked a table here to host some international colleagues. In arrival , I spent 10 minutes trying to find someone who could check the booking and show us to the table.Whilst the place was busy , it's wasn't overly busy .After taking a seat, it took 20 minutes for anyone to come over , just to take a drinks order and a further 10 minutes to bring over a bottle of wine, which has to be taken back after a cork malfunction . 20 minutes later, while still waiting for the replacement wine, we eventually managed to get someone's attention to take the food order.After spending an hour in the venue, we eventually managed to order food and the wine was FINALLY delivered .It took a further 24 minutes to serve the starter ---- SOUP!!!How long does it take to microwave 4 bowlsOf soup ?The soup itself , parsnip with a curry oil, was bland .The main courses turned up reasonably fast after finishing the starter although one, a steak had to be returned as it was covered in a sauce which the customer ha Lesley asked NOT be be added .All told, an extremely poor service and quality , with a staff that clearly could not care less whether Their clientele have an enjoyable experience or not .Won't be back, won't recommend to anyone ( even if I hate them ) and certainly will not provide any form of recommendation to other diners Unless your simply out to get drunk on expending wine , avoid this place like the plague .

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camster66 . 2016-12-19

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Eat here for the first time as part of a group, very busy on a mid week evening and the noise level was high, not assisted by the music system turned up during dinner, but made for a good atmosphere.A little on the expensive side, the food was good, excellent soup, turkey dinner as a main course was good, tasty and plentyful and the cheesecake to follow was excellent.Service was a little slow due to how busy they were, but good and friendly.

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Steve S . 2016-12-16

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great spot for lunch. festive turkey, lovely Pinot noir and generous cheese platter. Eloise looked after us and recommended the dishes and wine. Fabulous service and great food!

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Mike H . 2016-12-12

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Started here on a works night out and stayed for ages great busy bar good atmosphere and service. Although busy the waitresses knew exactly what they where doing highly recommend

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Alan p . 2016-12-03

MORE AT TripAdvisor

Came here for after work drinks. We had food and drinks and I have no complaints. The staff was friendly and attentive. It was quite busy but we had an area reserved which meant it didn't bother us at all.

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Betta_Italy_1987 . 2016-11-27

MORE AT TripAdvisor

Strange that this place is split level and while there were plenty of people downstairs there was no-one upstairs and no staff either. Deserted. So I went downstairs and spoke to a waitress who advised me to put my order in at the bar and the food and drinks would be brought up to us. Fine, so I go upstairs and explain this to the wife and we select from the menu and I traipse back down. Waitress busy and waiter approaches. No, go back up and I will come to you. Which he did fairly promptly and everything went swimmingly from there. We both had the belly of pork which a particular favourite of ours and it was delicious. Staff couldn't be nicer. Had to go back downstairs to pay the bill though!

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MrMadmagpie . 2016-10-29

MORE AT TripAdvisor

Amazing place after the refurb, good selection of Gins, 5 star service, staff were amazing specially Santiago (waiter) very friendly and helpful.I recommended this place

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Jacson Vinicius G . 2016-10-26

MORE AT TripAdvisor

I went here last week to a wine tasting evening organised by my organisation. The ambiance, lighting, and decor was all lovely. Staff were very attentive, respectable and friendly. Food was rather nice but only had buffet food so can't comment on a full meal for starters, dinners or dessert. Would recommend.

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SabastianDyer . 2016-10-25

MORE AT TripAdvisor

A friend and I stopped off here last night for a final drink before going home - we'd been further along the river walkway having a late lunch earlier in the afternoon. We sat outside the wine bar and enjoyed a very good bottle of red wine which was half price (£13) as we got there shortly before 'Happy Hour' ended! It was very busy and the atmosphere was great. People around us were partaking of bar food which looked very good but I can't rate as I didn't try it! The wine bar is actually downstairs and was 'buzzing' when I went down to the toilets which were basic but clean and had toilet paper, hand soap and paper towels, as one would expect but don't always get! A nice place to spend time with friends, family or colleagues. Will definitely be going there again.

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Foodie7491 . 2016-10-21

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I come to this restaurant quite often as I work locally. It has just recently gone under refurbishment and MY GOD what a transformation! It is brighter and a lot more chic, definitely compliments the wonderful food they serve. They have introduced a new cocktail menu which is fantastic, I tried the "Raspberry Collins.", not at all disappointed - very refreshing. I was served by waitress Roxy, who is by far the friendliest and most accommodating waitress I am yet to come across. As my main meal, I chose the Roasted Lamb and Mash from their newly introduced and revamped menu. It was BY FAR the best Roasted Lamb I have had in a VERY long time. The lamb was just the right consistency of absolute tenderness and the mash was very well seasoned and proportioned against the lamb. Perfect portion and outstanding taste. Hats off to the chef! I will definitely be coming back here more often, I cannot leave it too long to devour that lamb again! Well done Balls Brothers :-)

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Marie A . 2016-09-27

MORE AT TripAdvisor

wide choice of wines and cocktails and an inspiring variety of menus. Above all the service was really professional and friendly. Roxane and Mariyana gently took care of us and listened carefully to our needs and did a great job giving us advices for the selection of our food and wine.The amazing atmosphère and service kept us much longer than anticipated. We will definitely visit again.

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TheTreesFriend . 2016-09-23

MORE AT TripAdvisor

Plats recherchés et bien préparés, ambiance joyeuse et détendue avec plusieurs espaces : terrasse, bar et restaurant avec même un terrain de pétanque! Bons cocktails. Le service est très pro. super sympa le soir pour prendre un verre puis diner.

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choouki . 2016-09-21

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We spent a very pleasant evening there. The atmosphere during the happy hour is cool and we had a nice dinner downstairs. Good food and the service was very professional. Roxane and Mariyana, our waitresses were very welcoming and friendly. their advice for food and wine was perfect! Music is just at the right level to hold a conversation. Customers are classy and cool as well.

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dolcevita441 . 2016-09-21

MORE AT TripAdvisor

We had to go looking for staff after we were kept waiting during their Happy Hour from 6pm, when the coffee & hot chocolate (previously ordered and had taken 2o minutes to arrive) were cold and had to be returned, my colleagues decided to get up and leave. I asked them to try again. When my so called Southern bite chicken arrived, it was tasteless, nothing like the south of the USA!! The ordered mojito had so much ice you could not taste the rum.I really would advise you to not waste your money at this restaurant. It is a HUGE shame to be in such a beautiful covered area near City Hall, to have such poor service and horrible food and drinks. Be warned!

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MARION S . 2016-09-14

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We had a quick stop here on a food tour we were on and thought it was a really cool little bar. There's a steam punk fountain outside near the seating area and the bars got it's own bowls pitch that we played on will waiting for our food.

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chriswikkins . 2016-09-02

MORE AT TripAdvisor

We came here on a tour and enjoyed some great food and drinks. we even played patanaque quickly while waiting for food which was great fun. Our guide said to come back at night and experience the bar inside. It was lovely, it had a good atmosphere and good service.

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vevetawhiting . 2016-08-26

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I have never been in this bar before but accidentally ended up here last Saturday with my mum who visited me in London. As she doesn't speak English people loose a lot of patience when she needs everything to be explained to her. HOWEVER our lovely bar maid Eloisa was so nice to my mum not only she showed her all the wines she could possibly like(and they have an amazing variety of wines)but also let her try some. We just wanted to have a break for a glass of wine but came out of there a little tipsy thank to the amazing service and atmosphere that kept us staying longer.

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MJ_050 . 2016-08-18

MORE AT TripAdvisor

Like the title states- DO NOT waste your time or your money. The food was average but the service and the staff were horrible. When it takes 45 minutes to get water and a menu, that was the first sign to leave...especially interesting when there was only one other table. A very, very poor experience. And to add on to the misery, our credit cards wouldn't work there and yet they worked everywhere else. And what cracks me up is they were established in 1880. Not sure how they stayed in business that long with these poor business practices?

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Anthony K . 2016-08-14

MORE AT TripAdvisor

Chicken sandwich was dry and tasteless. Boyfriend reported that his hamburger was disappointing. Chips were greasy.A message to the restauranteurs: chips are, well, as cheap as chips. So go ahead and serve up a decent portion. Not a twee little ¼ pint tin cup of chips.The waitresses were friendly and pleasant. Very sweet about letting us have our dog at an (outside) table, and bringing him water.

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ResliCostabell . 2016-08-07

MORE AT TripAdvisor

A friend and I stopped off at this Wine Bar for a drink on our way home having been out for a long lunch! It was early evening and we found that certain cocktails and wines were half price as we'd arrived during "Happy Hour"! We ordered a nice bottle of Tempranillo and two glasses and took it outside to drink as it was a lovely evening and it was very noisy inside the Wine Bar with loud music! It was packed with people inside and out and a good time was being had by all. This Wine Bar is downstairs and therefore not very "user friendly" for people with disabilities. Good atmosphere though and my friend and I enjoyed it.

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barbiebabe19 . 2016-07-30

MORE AT TripAdvisor

We visited in the early afternoon when the lunchtime crowds had gone. We thought there was a possibility that the chef was taking a break however the food was superb and the service was fast. We will be back!

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Jim M . 2016-07-28

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I visited this restaurant on a Tuesday lunchtime accompanied by 3 colleagues. We were all on our lunch break so time was of the essence. Sadly once our drinks orders had been taken no-one reappeared to take our food order for at least 20 minutes. The food order once placed was slow to arrive an the portions were very small for the prices charged. I had the fishcakes and they were amazing but sadly let down by the lack of presentation. Thankfully we had all ordered chips on the side otherwise...

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. 2016-07-06

MORE AT Square Meal

Gorgeous little wine bar by London Bridge Station. Thee food was excellent and staff very welcoming and friendly.I pre booked an area as there was quite a lot of us and the lady who assisted me with the booking was very informative and gave me some great options to pre order.The outside space is great and very relaxing to have a couple of wines and watch the world go by. Overall a very nice visit and I would most definitely goo back

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Kayleigh P . 2016-06-30

MORE AT TripAdvisor

Went here for after work drinks last Tuesday with a group of colleagues. Great happy hour with loads of cocktails to choose from @ £5! My barmaid Elouise was great at suggesting different options and always with a smile. Will definitely be coming back and recommend!

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Jonathan B . 2016-06-13

MORE AT TripAdvisor

A group of 6 of us who have known each other for nearly 50 years since school days. We are all scattered geographically so easier to meet in London. We picked this venue for its relaxed setting as we thought we'd have a lot of catching up to do. We had a nice table outside and were brought a bottle of prosecco very promptly, however we then waited 45 minutes before they came to take out for food order. Having decided on starters we were told 2 of the 5 choices were unavailable so opted to go straight to mains. The food was nice if a little sparse but took ages to arrive. In this period we asked three times for a bottle of water before it arrived. We asked for the dessert menu and ordered from the 4 choices available , 3 of which came with vanilla ice cream. When our choices arrived - four of us chose chocolate fondant - it came with strawberry ice cream. When we queried this we were told they had run out of vanilla! The apple crumble also turned out to be apple and blackberry. While ha your coffee someone did come over to apologise about the desserts and offered us our coffees on the house. All in all, although the food was ok, the service was very slow. We will choose a different venue next time, a shame as this was a nice location

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Lesleyhearts . 2016-06-11

MORE AT TripAdvisor

We ate at the restaurant one evening. The food was very average but not as pricey as other places nearby. Most people go for drinks not good nWon't be back again.

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Vegemitelover . 2016-05-09

MORE AT TripAdvisor

Great for after work drinks. Usually able to get a table or at least somewhere to stand comfortably. Food is nice too.

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Reecey L . 2016-04-21

MORE AT TripAdvisor

Excellent fresh food, Excellent service. Possibly the best fish and chips I have ever had.Great find and will definitely be back!

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Sofia S . 2016-03-10

MORE AT TripAdvisor

Popped in for lunch with the wife and some friends. We were taken with the very pleasant atmosphere. It's comfortable, clean and for a Friday not overly busy.The food we had was well cooked, of very good quality and nicely presented. The omelette Arnold Bennett is particularly worth a mention! The table service, first class. Prices were good for London - bill for 4 including service was £40. Highly recommended.

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Peter S . 2016-03-08

MORE AT TripAdvisor

Popped in for a very quick bite over lunch. It was very quiet for a Thursday lunch time. Service throughout was very good but the food wasn't. We only had a few nibbles from the bar snack menu however it was clear that every item we had was deep fried from frozen. The bar looked good but there is a great deal of competition in Hay's Galleria and I think maybe that was were everyone was?

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Peter T . 2016-02-22

MORE AT TripAdvisor

Somos cuatro personas sin reserva buscando lugar en Hays Galleria y nos decidimos por este por precio del Menú Express. Por 10£ hay 5 platos a elegir, desde hamburguesas a pollo thai, pasta... Incluye una bebida y por 5£ más el postre y café o té. Desde que pides hasta que sirven pasa un tiempo no muy razonable pero la comida bien lo vale porque está muy rica. Los cuatro hemos comido por 44£.

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Pablo L . 2016-02-05

MORE AT TripAdvisor

We stopped here for what i thought was going to be A drink (singular). It was anything but!The place doesn't have too many seats but it is full of city workers and a great atmosphere to itDrinks were decently priced and it was a prime location. Will go back for sure

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Xcloose . 2016-02-01

MORE AT TripAdvisor

We really enjoyed our food it was a shame that the service let down our experience. I not come across one member of staff who seemed interested in customer satisfaction.

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KiddyBoy . 2016-01-29

MORE AT TripAdvisor

Went here with a friend for a few drinks midweek. A nice bar in an obviously great location. Service fine, nothing special. Happy hour is great and makes for a not too expensive few drinks in central london. Can't smoke outside. Worth a visit!

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Jessica N . 2015-12-21

MORE AT TripAdvisor

I visited for the first time in Summer 2014, and have been back countless times with clients since. I found the staff to be very friendly and helpful, the service is good, the food is always a very high standard, and the cocktails to be good too. There is a blonde girl, (I think her name is Suzie or Suzanne) who I have only ever seen smiling and has been very helpful when I have had questions about the menu too. I will no doubt be visiting many more times in the future!

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Sarah R . 2015-11-17

MORE AT TripAdvisor

Fuimos por una cerveza, estuvo OK, nada especial. Mucha gente sale del trabajo cerca para hacer un happy hour ahi

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Thomaiz . 2015-10-21

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