The best restaurants serving British food in East of England

Lovely staff, very polite and helpful, but wrong meal arrived, my husband had finished his by the time the correct meal arrived. The hot meal was served on a cold plate and the food was not thoroughly heated. Not an enjoyable meal or experience. We were offered 1 x complimentary drink to compensate. :(

Once again all the shutters were down on the fridges and chiller cabinets and part of the frozen section was closed off this is the 2nd time in a few weeks. What happens to all of the food behind the shutters? I won’t be buying anything in the lines of fridges freezers or chillers in the future. Disgusting

Limited menu, short staffed that constantly changes. Quality of food depends when you go, service usually very slow mostly disappointed so rarely go now

I found that the customer service was lacking with the age group serving (Youngest being no more than 12) and dealing with complaints. I brought more than one item at the stall and only complained about one item which did not taste right, did get replacement, which I was happy with till the same item I complaint about was still not right. But was told I was wrong and they wouldn’t do anything else. I don’t believe I spoke to anyone over age of 16.

My wife and I have been to this little cafe several time and always enjoyed the ambience but today we were shocked to see the owner stoke a dog and then immedietley start preparing an order for a customer without washing their hands. Needless to say we will not be returning

My tea was not hot enough, which is pretty inexcusable for a Tea Shop. It should be piping hot, for the flavour to be extracted from the leaves. So I drank the two cups, in about 2 minutes flat, as I didn't want it to get even colder and thus cutting short my visit. Secondly (an most unusually), I did not receive a small jug of hot water, to 'top up' the pot. Even a cheapo cafe near the bus station (in every town, so to speak !!) ALWAYS provides this, let alone a "specialist" tea shop. The mother and daughter combo, seems like the Mother is really "in tune" with whole thing, whereas the denim wearing, tatoo showing rough-diamond daughter, just doesn't seem to fit in, to the business model, at all. The cakes are excellent.

Ordered a burger and drink,took 25 minutes,narrowly beating my previous record of 23 minutes for 5 chicken selects and a drink. Easily the worst mcdonalds in history

Afternoon Tea Advised of severe nut allergy at point of booking. Served coffee and walnut cake !!! Waiter took it away and said its only touching a couple of other slices. Brought back 2 plates, one with the coffee & walnut cake and another without and proceeded to place both back on the table ! Severe nut allergy means severe nut allergy !!! Cakes were shop bought and not fresh, one small scone each, brown bread sandwiches stale. The pot of tea was lovely and the highlight

Terrible, food was awful, tasteless and mushrooms were burnt - completely black. Please don't go, also very expensive. Never ever coming back, 35£ down the drain

Spent over £40 on chicken , very disappointed. Tasted like been boiled without salt or spices . But mashed potatoes were lovely.

If I had of read these reviews before we went to Lowestoft we certainly wouldn't of chosen to eat here. Not sure they know what they are doing. We queued for 10 minutes which I know isn't that long but that was just to reach the front of the queue to put our order in as they have nothing cooked. so ordered the food & had to wait. We were in a hurry & only waited a quick sausage & chips. after waiting 15 minutes for the food & having seen people that came in after us get there food before us my wife approached the counter & asked what the hold up was, the girl was very abrupt saying I don't know I didn't serve you. we just wanted to get our food so we could get going. My wife said can we just take a normal sausage & 2 small battered to get us served & on our way. She had to ask permission & was not overly happy about it. so ruse, poor service & food not great either = Steer well clear

DO NOT ORDER!- SCAM! Faked a delivery and calls dp not go through!! Its a norwich number, yet a cambridge order?! Make ot make sense!!! I believe this is a front for illicit activity!

If you could give this place minus then that’s the way it would be! I really don’t know how a shop like this is still running based on the reviews but I’m not one to judge on reviews! I went down there yesterday to try one of the shakes…. I was greeted by a young woman who had a stinking attitude who looked like she couldn’t be bothered to her job. Once the shake was served I took it back to the car to enjoy. Little did I know the smell of it like the milk was 3 months out of date half of the ingredients was barely blended! I should have walked away before ordering after seeing how dirty the shop was! I phoned the shop to speak to the manager to be told “ we don’t have a manager in the store currently” only a supervisor who weren’t worth speaking to ! I really don’t know how a business can run like this i definitely would never recommend this shop unless you want to be off work and certainly don’t take your kids there!!!

Got to be the slowest staff I have ever seen. The two young lads need a rocket up their proverbials as they are painfully slow. Queue out the door only because of this and undoubtedly losing trade. Train your staff or replace them is the best advice this business will ever get.