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3860 Opinions in 2 websites
Called into the Burnt Stump today (Sunday 20th April) for drinks after visiting Papplewick Pumping Station with my Wife and Grandchild, something we always look forward to doing when we've visited the area before and there's never been any problems previously. First of all there is now the car parking issue, noted by others (to their cost) where you have to register your car, or receive a fine........That's going to bring in the punters in isn't it? After registering my car number plate, I went to the bar, which was only moderately busy. There was a Gentleman ordering a meal and drinks, being served by the Barmaid, then a another Fella' behind him, then me. Elsewhere at the bar were a couple of Women talking, with at least one dog with them. They had already been served and at the far end was another person being served by a young Man, who was dealing with Coffees or Hot Chocolates. The first Gentleman was served and then the Fella' next to me, who was just ordering drinks was next to be served by the Barmaid. As part of his order, he ordered a pint of Old Mout Berries and Cherries Cider. He took a couple of drinks and then said he would be back for the Cider, which was being poured under the bar. Then it was my turn to be served. Also a pint of Old Mout Cherries and Berries Cider, a J2O and a Blackcurrant and Soda. Meanwhile the two Women with the dog, had left the bar area and were replaced by another Lady who pointed out that the Women's dog had peed all over the floor. Obviously this wasn't the Pub's staff fault, but a member of the staff had to be informed to bring a bucket and mop, which would have distracted the bar staff somewhat. I was served with the Cider by the Barmaid, which was placed DIRECTLY IN FRONT OF ME and NOT to the side where the Fella' had just left and was to return. I naturally assumed then, that this was MY drink and his was ready and poured under the bar. As it was a tall, thin glass filled to the top, I drunk the top off to make it easier to carry. The Fella then returned to ask where his drink was and the Barmaid looked at me. I said well it must be this one then, but it was given directly to me and I would give it to him but I'd already supped a bit. The Barmaid curtly said 'It wasn't placed in front of you!!", I said it was. She insisted "No it wasn't, it was placed there!!!", pointing about four feet away from me where the Fella' had been stood originally. Why would I reach across the bar to steal a drink that I would have known damn well belonged to someone else that was coming back to fetch it???!!! Brawls have been known to break out in bars for much lesser accusations. Luckily the Fella' was easy going, although I could tell he believed the Barmaid over me. I should have just walked out at that point, as after asking me again what the final of the three drinks I ordered was (not so sure of herself after all then), I was then charged £6.50 for the Old Mout Cider alone. I won't be making that mistake in a Marston's pub again! Should any staff care to watch the CCTV back to see where the drink was placed, please check on today's footage, Sunday April 20th, at a time between 12.30pm and 1.15pm in the Afternoon (I paid in cash, so can't check the exact time), for me in a dark blue jumper and jeans, at the middle corner of the L-shaped bar, with a Fella' in a baseball cap next to me that came and went and then came back and you will see that your member of staff was very wrong and insulting to a member of the public, who will be thinking twice about going back to the pub any time in the near future!

3 Opinions in 1 websites
Don't waste your money the burgers arrived raw had to finish cooking them before I dare eat it first and last time I will order

1198 Opinions in 3 websites
Very disappointing meal. We ordered the pie and beer battered fish because they were supposed to be served with chips, not wedges. But both came with wedges and plain boiled peas (not crushed peas as per the menu). The pie was burnt and the batter on the fish was rock hard and dry. Luckily it was served with a vat of tartare sauce! We would have sent the food back but we were desperate for something to eat after a long day. Suffice to say we wonāt be going back there to eat any time soon.

1067 Opinions in 1 websites
Been today for Christmas dinner wow it was beautiful. Well done to all the pleasant caring staff.,a big thank you to the manager GEMMA she is so obliging. There is nothing to much trouble for her .very accodating. & helpful .thank you Gemma & staff for making our family get together for Christmas š so special . For us I highly recommend xx

1067 Opinions in 2 websites
Called into the Burnt Stump today (Sunday 20th April) for drinks after visiting Papplewick Pumping Station with my Wife and Grandchild, something we always look forward to doing when we've visited the area before and there's never been any problems previously. First of all there is now the car parking issue, noted by others (to their cost) where you have to register your car, or receive a fine........That's going to bring in the punters in isn't it? After registering my car number plate, I went to the bar, which was only moderately busy. There was a Gentleman ordering a meal and drinks, being served by the Barmaid, then a another Fella' behind him, then me. Elsewhere at the bar were a couple of Women talking, with at least one dog with them. They had already been served and at the far end was another person being served by a young Man, who was dealing with Coffees or Hot Chocolates. The first Gentleman was served and then the Fella' next to me, who was just ordering drinks was next to be served by the Barmaid. As part of his order, he ordered a pint of Old Mout Berries and Cherries Cider. He took a couple of drinks and then said he would be back for the Cider, which was being poured under the bar. Then it was my turn to be served. Also a pint of Old Mout Cherries and Berries Cider, a J2O and a Blackcurrant and Soda. Meanwhile the two Women with the dog, had left the bar area and were replaced by another Lady who pointed out that the Women's dog had peed all over the floor. Obviously this wasn't the Pub's staff fault, but a member of the staff had to be informed to bring a bucket and mop, which would have distracted the bar staff somewhat. I was served with the Cider by the Barmaid, which was placed DIRECTLY IN FRONT OF ME and NOT to the side where the Fella' had just left and was to return. I naturally assumed then, that this was MY drink and his was ready and poured under the bar. As it was a tall, thin glass filled to the top, I drunk the top off to make it easier to carry. The Fella then returned to ask where his drink was and the Barmaid looked at me. I said well it must be this one then, but it was given directly to me and I would give it to him but I'd already supped a bit. The Barmaid curtly said 'It wasn't placed in front of you!!", I said it was. She insisted "No it wasn't, it was placed there!!!", pointing about four feet away from me where the Fella' had been stood originally. Why would I reach across the bar to steal a drink that I would have known damn well belonged to someone else that was coming back to fetch it???!!! Brawls have been known to break out in bars for much lesser accusations. Luckily the Fella' was easy going, although I could tell he believed the Barmaid over me. I should have just walked out at that point, as after asking me again what the final of the three drinks I ordered was (not so sure of herself after all then), I was then charged £6.50 for the Old Mout Cider alone. I won't be making that mistake in a Marston's pub again! Should any staff care to watch the CCTV back to see where the drink was placed, please check on today's footage, Sunday April 20th, at a time between 12.30pm and 1.15pm in the Afternoon (I paid in cash, so can't check the exact time), for me in a dark blue jumper and jeans, at the middle corner of the L-shaped bar, with a Fella' in a baseball cap next to me that came and went and then came back and you will see that your member of staff was very wrong and insulting to a member of the public, who will be thinking twice about going back to the pub any time in the near future!

867 Opinions in 2 websites
Went for Motherās Day lunch, understanding it would be very busy, we were overlooked by staff giving out menus so had to ask, adults food was nice, we ordered from the childās menu for our grandson, his food was missed so we had to ask where it was, his sausage & mash came out 10 mins later, we were shocked to see the sausage had obviously cooked in a microwave, pink & scoldingly hot, not good for a small child, had the cost of the child meal removed, staff seemed to be disinterested in the serverity of what the outcome of this could have been if our grandson had been feeding himself