Burntstump in Gedling

Called into the Burnt Stump today (Sunday 20th April) for drinks after visiting Papplewick Pumping Station with my Wife and Grandchild, something we always look forward to doing when we've visited the area before and there's never been any problems previously. First of all there is now the car parking issue, noted by others (to their cost) where you have to register your car, or receive a fine........That's going to bring in the punters in isn't it? After registering my car number plate, I went to the bar, which was only moderately busy. There was a Gentleman ordering a meal and drinks, being served by the Barmaid, then a another Fella' behind him, then me. Elsewhere at the bar were a couple of Women talking, with at least one dog with them. They had already been served and at the far end was another person being served by a young Man, who was dealing with Coffees or Hot Chocolates. The first Gentleman was served and then the Fella' next to me, who was just ordering drinks was next to be served by the Barmaid. As part of his order, he ordered a pint of Old Mout Berries and Cherries Cider. He took a couple of drinks and then said he would be back for the Cider, which was being poured under the bar. Then it was my turn to be served. Also a pint of Old Mout Cherries and Berries Cider, a J2O and a Blackcurrant and Soda. Meanwhile the two Women with the dog, had left the bar area and were replaced by another Lady who pointed out that the Women's dog had peed all over the floor. Obviously this wasn't the Pub's staff fault, but a member of the staff had to be informed to bring a bucket and mop, which would have distracted the bar staff somewhat. I was served with the Cider by the Barmaid, which was placed DIRECTLY IN FRONT OF ME and NOT to the side where the Fella' had just left and was to return. I naturally assumed then, that this was MY drink and his was ready and poured under the bar. As it was a tall, thin glass filled to the top, I drunk the top off to make it easier to carry. The Fella then returned to ask where his drink was and the Barmaid looked at me. I said well it must be this one then, but it was given directly to me and I would give it to him but I'd already supped a bit. The Barmaid curtly said 'It wasn't placed in front of you!!", I said it was. She insisted "No it wasn't, it was placed there!!!", pointing about four feet away from me where the Fella' had been stood originally. Why would I reach across the bar to steal a drink that I would have known damn well belonged to someone else that was coming back to fetch it???!!! Brawls have been known to break out in bars for much lesser accusations. Luckily the Fella' was easy going, although I could tell he believed the Barmaid over me. I should have just walked out at that point, as after asking me again what the final of the three drinks I ordered was (not so sure of herself after all then), I was then charged £6.50 for the Old Mout Cider alone. I won't be making that mistake in a Marston's pub again! Should any staff care to watch the CCTV back to see where the drink was placed, please check on today's footage, Sunday April 20th, at a time between 12.30pm and 1.15pm in the Afternoon (I paid in cash, so can't check the exact time), for me in a dark blue jumper and jeans, at the middle corner of the L-shaped bar, with a Fella' in a baseball cap next to me that came and went and then came back and you will see that your member of staff was very wrong and insulting to a member of the public, who will be thinking twice about going back to the pub any time in the near future!

We gave this place a try on our way back from an afternoon out, and with its woodland setting, looked ideal for a quick fix for tea. Entered pub to bar staff that weren't interested in any kind of welcome, hey ho, found a table after passing a couple that weren't clear or clean, with some heavily stained chairs. NOT a great first impression. Ordered with different member of staff at the bar who was courteous & efficient. Opted for burgers, they came, they were OK. At no point during any interaction with staff did they mention car parking charges or registering our vehicle. Shocked a couple of weeks later as we received a parking fine of £100 (£60 if paid quickly) from this establishment for not registering our car on arrival, had the bar staff warned us, we would definitely registered, but when you park up with the intention of supporting a local business by spending over £50 you don't expect a penalty for your custom, no appeals or proof of purchase to waiver the fee, shocking treatment of customers, staff should warn you just incase you're not aware or don't see the signs, as we didn't ! Plenty of better eateries in the area that don't charge extra for parking so will definitely NOT be back.

My wife and I had a drink outside in the sitting area, we were discussed by the filthy condition of the area , which was very dirty with earth and weeds growing on top of the paved surface plus the disgusting condition of the tables and seating. Their prices are astronomical! One pint of beer and a small glass of white wine £13.50!! The wine was flat and warm, on bringing this to the attention of the bar staff we were told that we had only ordered the cheapest wine and that was how it was! My advice , don’t go there! Avoid this place like the plague!!

Terrible service . We waited nearly an hour for food to then be told certain items they had ran out ! The food was rubbish when it finally arrived .

The manager thinks because my son and his friend started their motor bikes in the car to leave after spending money in the pub , she can blackmail him in to leaving 5 good reviews about her pub online and wants him to write a letter of apology How's about this ya pubs overpriced and needs a good clean love and u should treat your staff better because you are abusing your powers as management and I will take this higher if needs be because your not bullying My son like you do your staff !! And as for them waking up your child if you was that bothered you wouldn't live above a pub , and as for your parking fine your also blackmailing him with I will see you in court first as their are no signs to say you have to enter your reg or promoting from staff on arrival, but this can be 1 of your 5 reviews or I could go 1 better and go to the local PAPER !! And tell them local pub landlady likes to bully young teenage boys !! I will also be contacting Marston

Service was shocking all looked like they didn't want to be there and like they already had an issue with you.. about 3 members of staff on all rude.Took our meals to the wrong table after waiting half an hour then 3 tables that ordered after us got there meal and ares came another half an hour later.I had steak which was just about warm and VERY fatty for a sirloin. Partner had burger which was same temperature and nothing special.Overall probably the worst meal and service I've ever recieved.. whole table outside full of plates and empty glasses attracting flies etc. Do not go.

Review based on my visit on 20th April 2015.Arrived approximately 16.30hrs and it would of been nice if someone greeted us straight away, thus to start things on a positive note.(STARTER) I had the Golden Breaded Mushrooms for starters, these come over cooked and has a struggle to get my fork into them.(MAIN COURSE) I had the Gammon for main course, it was nice, even though I've had better before.(PUDDING) I had the Sticky Toffee, very nice.(STAFF) There was enough staff on duty, and on the whole they were friendly, but they were poorly trained and there did not seem to being led in the right direction. This is a management failure! The service could be so much better.Would I eat here again? I'm in no rush to go back!!!

We've been coming to The Burnt Stump on and off as a couple for about a year, my partner has been coming here since his teens and we've never had a bad experience here. We mostly frequent this establishment as it is close to our places of work and is on our way home and serves food till 9pm, which suits our working day nicely.The staff are always ridiculously friendly (despite being rushed off their feet) and we are always warmly greeted. We are warned about food waiting times when we arrive and it always arrives in a shorter time scale than estimated, the quality of food has always been of a decent standard but tonights meal was quite exceptional!We strongly recommend the mixed grill (large appetite required!) and the sirloin with port and stilton sauce - both plentiful, cooked to perfection and incredibly tasty!It can get quite noisy when busy (as expected) but we recommend sitting in the booths at the far end of the venue for less of a 'walk-through'.A beautiful setting, a great out-of-town visit and a decent meal for weary workers!