The best restaurants serving American food in Sandwell West Midlands

First time visiting this restaurant and was pleasantly surprised by the qualityof food and the service! Will definitely be returning with the family.

Nice clean food and friendly staff, food is also good !

I’ve been there several times, but this time it wasn’t quite as good. The food was as good as always, but the service was a bit chaotic. We didn’t get the wedge with the steak. We had to remind the waitress twice before it was brought. The toilets were a disgrace, so much so that I brought it to the attention of a staff member.

Great customer service by Dhaneesh who was polite, friendly, and offered me a blue light discount!

You live and learn I guess. These are definitely relying on old reviews. Check the names from the 5 star reviews 😒 We Just came from here me and the wife. Fancy food titles on the menu, it looked great, we ordered then we Waited 30 min for food after we had ordered. At 25 min waiting they bought out apparently free nachos which were dry and soggy. Food then came and wasn't great at all, was actually terrible. Definitely shop bought patties and not fresh. Wife didn't eat half hers and left her coleslaw as she said that don't taste right at all. I took the chicken off my burger as that didn't taste right either. He came out asked us how our food was and from our reply he said, IF ITS NOT COOKED RIGHT ILL GO DO ANOTHER 1 😅🤣. WHAT!!!!. When we went to pay he said can we hang on while he adds it up. It was 2 orders that came to around £31 but was now £36.50 they added the apparently free nachos. We didn't want to argue over a few pound so I paid and we left. Hopefully not with the squits. I'd avoid this place and I think food and hygiene should be pay a visit.

Only visited their Website but have not been there.

Very rude staff i.e Lura. Attended cafe today and instead of being customer service focused she felt it appropriate to dismiss me and assume she knew what I was going to ask. We quickly established she didn't so had to explain. Now if you don't like working in a customer service role....please leave..we as customers dont appreciate miserable attitudes. Thank you.

Their pies are lovely though; full of flavour and filling!!!!😊

Staff is very helpful and willing to go above and beyond to assist.

We went to the soulhouse for our works christmas party and the food was amazing! We had a dedicated contact throughout planning the evening and when we arrived the manager dealt with us all night which was brilliant, he was so friendly and efficient, although the lad working with him was miserable but this did not detract from the beautiful food and ambience. We all left with full tummies and satisfied having had a lovely evening together.

Chole who served us was very rude and unprofessional made coffee when told it was cold took it off us remade but was still not as hot as usual. Once we moved she started talking to others behind counter about us. Also not always able to get seat as far to many in there on lap tops taking up tables and when there is a free table it full of used cups. Whilst staff stand around doing nothing waiting for others to be disapointed

Food was incredible, highly recommend the burger and wings box for one. Worth the money. Highly recommend.

OMG, went in to get a bag of large chips to take home for the other half and myself. I wished I didn’t bother. Waited for about 10 minutes while the chips cooked, fresh I thought, how wrong could I be. For a extra large bag I paid £3-20, so expensive when I saw the size, I’ve had regular sized bags from other chips shops lager than their extra large but that’s probably the only positive. When we got home, the chips were black, green and rock hard like they used potatoes that was going off. After picking out 2/3 of the bad chips, we were left with a very small child hand full and I swear, these chips tasted stale and looked like they were fried again just to heat them up. Seriously these would have to be the most disgusting chips I’ve ever tasted and the quality was definitely well below poor. We had to throw them away, in fact I was that angry, I tried to get the telephone online and the number is incorrect so obviously you can’t complain so in the bin they went and a pizza was put in the oven. Afterwards I read the reviews and I advise you not to ever entertain the thoughts of getting chips from here, thank goodness I didn’t order any thing else. DO NOT USE.