The best restaurants serving American food in Gateshead North East

Beautiful food and lovely staff but disappointed when we received the bill and noticed that we were charged 50p for a portion of mustard!

Worst diner ever. Surprised it’s open given the service we experienced at the time was anything to go by. So unlike the theme of which we received in USA that’s it’s hard to believe it is the same chain. Staff serving us lacked the appetite for helpfulness.

Amazing food and our server Carl was lovely nothing was any bother will definitely be back

Buena comida, Robyn era una estrella! Se aseguró de que nuestra hija sin gluten fuera atendida. Perfecto para un día de compras y recarga.

The service is terrible! When we arrived, we waited in a queue to be seated as they needed to see if there were enough tables available, even though half of the restaurant was empty. We were placed at an extremely small table in a tight space between two large families, despite the fact that every table was available on the other side of the restaurant. There was minimal room between us and the other families, which meant we kept accidentally nudging each other and we kept accidentally sitting and stepping on each other's coats and bags as we were struggling to move. There were plenty of unoccupied tables so it was quite strange that we needed to wait to get a seat and ended up in an extremely cramped space. I don’t know why they weren't seating anyone on the other side of the restaurant but it was probably because the staff didn’t want to serve more people and didn’t want to clean more tables! The service after we were given a table was also terrible. We were handed the menu and quickly decided what we wanted to order. However, we waited for over 40 minutes without anyone coming to take our drink or food orders. We had attempted to find a server, but there was no one available around our table. Since we were short on time, we ultimately had to leave without eating or even getting a drink. As we were leaving, the man at the door asked if we had enjoyed our meal, and we explained that we had been waiting for over 40 minutes and hadn't even had our drink orders taken. He apologized, but it didn't look like he acknowledged what we said. I would definitely not recommend anyone to visit unless you have around 4 hours to waste.

Nice food but service was not the best, not given enough knives and forks for the table, we were given a pizza box to box away our own leftovers which I thought was a bit weird

Been a while since I’ve been here but nothing has changed the staff are great and the manger is super friendly :) great team

Very over priced and the foods are mostly like packet foods. He shops at costco.. so it explains for it self. The owner is very in your face stands around talking far to much to every one that walks into the shop. ( He trying to hard) I'm not sure how this place is still running as no one goes in and it's never open half of the time. The sandwiches are your box standard meal deal kind of thing. Only thing is fresh cooked is bacon . The other foods are not home made. The shop is absolutely tiny!! It puts me off as the staff are to in your face and when he cooks the smell and steam off foods goes straight on your clothes. So I would stand outside! As I said I don't know how this shop is still in business. Avoid dirty and food is over priced box standard shop brought foods.

The food was ok unfortunately the chips were cold when I got them. I don’t blame yourselves the driver got lost. It’s the first time I have ever had a five guys so I didn’t know what to expect. My expectations were higher than the food was. The milkshake was gorgeous. Xx

order never arrived. despite being marked as delivered

This is my first time in Costco. I have to the staff are amazing. They are polite and professional. The range is extensive and the prices can be very cheap. My only issue is that due to its size and it is huge, there are no rest stations for disabled people on walking sticks. Whilst I can push a trolly using it as my sticks I needed to rest now and again and it was impossible. That meant I only shoped about a third of Costco. I will have to leave the rest till next time. A real missed opportunity. The unit is easily big enough to have rest stations for the disabled.

food was folded had to microwave it

Shocking, I paid £9 for my meal only to be told the payment had failed on their end despite the money had left my account as my phone showed a pending transaction. I was told the payment would fail and to pay for my meal again. The transaction did not fail meaning I spent £18 on a £9 meal.

I wish I had read the other reviews before having my meal Poor is an understatement. KFC is usually fresh, not overdone and a variety of chicken pieces. Had the bargain bucket for one. Always get a drumstick but on this occasion that’s all you got. Drumsticks!!!! Thought of complaining but looking at them I don’t think it would sink in. Boooooo!

Bought a double quarter pounder meal with an apple pie and coke from Uber eats .The coke was spilt all over everything and the driver was totally unapologetic.I had to drive to McDonalds myself to get the order replaced , so I’ve had to pay delivery and tip in advance and the manager said it’s not our fault it was sent out perfect take it up with Uber eats !!!! She’s a short woman with grey hair I had to bite my tounge so hard but it was 16 09 24 1935 hrs so you know who it was I bet her heels on her feet rock hard as her attitude