The best restaurants serving American food in Gateshead North East

We visited this restaurant on the recommendation of my daughter and son in law and what an absolute hidden gem . We will definitely return the food is incredible and the service well what can I say apart from above and beyond. The lay out and decor is beautiful and traditional Italian music playing too which we loved we will definitely return 1000% grazie for such a wonderful evening until next time .

Worst diner ever. Surprised it’s open given the service we experienced at the time was anything to go by. So unlike the theme of which we received in USA that’s it’s hard to believe it is the same chain. Staff serving us lacked the appetite for helpfulness.

Service and atmosphere is nice but the average food is not worth the steep prices in my opinion.

All round disappointing. We could see the food sat on the hot plate for ages and when it arrived everything but the chips were cold. We ordered the wall to wall chicken which was dry and overcooked (possibly from being sat for so long). Macaroni cheese was awful and freezing cold, not sure why it was served this temperature. I’m type 1 diabetic and had taken the insulin for the food so couldn’t wait for a fresh order to be made hot so had to eat it. The make staff member was friendly and attentive but the test of the staff came across as very rude and spent a lot of time talking rather than getting food out which added to the problem

Nice food, Robyn was a star! She made sure our gluten free daughter was catered for. Perfect for a shopping day break and re charge.

I had the chicken salad and found that unusually for a restaurant my meal actually looked like it was advertised and it was amazingly good, I will visit again. A really good example of how good simple can be. Thankyou

Nice food but service was not the best, not given enough knives and forks for the table, we were given a pizza box to box away our own leftovers which I thought was a bit weird

Been a while since I’ve been here but nothing has changed the staff are great and the manger is super friendly :) great team

Very over priced and the foods are mostly like packet foods. He shops at costco.. so it explains for it self. The owner is very in your face stands around talking far to much to every one that walks into the shop. ( He trying to hard) I'm not sure how this place is still running as no one goes in and it's never open half of the time. The sandwiches are your box standard meal deal kind of thing. Only thing is fresh cooked is bacon . The other foods are not home made. The shop is absolutely tiny!! It puts me off as the staff are to in your face and when he cooks the smell and steam off foods goes straight on your clothes. So I would stand outside! As I said I don't know how this shop is still in business. Avoid dirty and food is over priced box standard shop brought foods.

Absolutely vile!! Burger and hot dog were squashed as if someone had sat on them. Burger was like the cheapest burger ever.The hot dog was tiny and awful. What a waste of money, never going back!!

This is my first time in Costco. I have to the staff are amazing. They are polite and professional. The range is extensive and the prices can be very cheap. My only issue is that due to its size and it is huge, there are no rest stations for disabled people on walking sticks. Whilst I can push a trolly using it as my sticks I needed to rest now and again and it was impossible. That meant I only shoped about a third of Costco. I will have to leave the rest till next time. A real missed opportunity. The unit is easily big enough to have rest stations for the disabled.

No items missing or wrong from the order. Food tasted lovely and delivered warm and in great shape!

Called in for food before a movie. Very quiet Tuesday afternoon. Ordered our food (easy enough to do) and served within minutes. The two staff members serving looked bored and it felt like we’d interrupted their boredom by ordering food. However, both meals not that hot, I’d imagine they’d been sat there for a while waiting for customers. Doubt we’ll be back.

I wish I had read the other reviews before having my meal Poor is an understatement. KFC is usually fresh, not overdone and a variety of chicken pieces. Had the bargain bucket for one. Always get a drumstick but on this occasion that’s all you got. Drumsticks!!!! Thought of complaining but looking at them I don’t think it would sink in. Boooooo!

Bought a double quarter pounder meal with an apple pie and coke from Uber eats .The coke was spilt all over everything and the driver was totally unapologetic.I had to drive to McDonalds myself to get the order replaced , so I’ve had to pay delivery and tip in advance and the manager said it’s not our fault it was sent out perfect take it up with Uber eats !!!! She’s a short woman with grey hair I had to bite my tounge so hard but it was 16 09 24 1935 hrs so you know who it was I bet her heels on her feet rock hard as her attitude