TGI Friday's - Gateshead in Gateshead

All round disappointing. We could see the food sat on the hot plate for ages and when it arrived everything but the chips were cold. We ordered the wall to wall chicken which was dry and overcooked (possibly from being sat for so long). Macaroni cheese was awful and freezing cold, not sure why it was served this temperature. I’m type 1 diabetic and had taken the insulin for the food so couldn’t wait for a fresh order to be made hot so had to eat it. The make staff member was friendly and attentive but the test of the staff came across as very rude and spent a lot of time talking rather than getting food out which added to the problem

Went for the bottomless brunch with the cocktail add-on. The staff were great. Very attentive. Felt taken care of the whole time. I wish I could remember the two girls that took care of us.

Arrived here excited and with high expectations as the restaurant in Manchester was brilliant. We chose the lunch time special of two courses. I ordered some cheesy vegan topped potato skins and for the main a plant based loaded burger and fries. On arrival we were sat for a good fifteen minutes before we were even acknowledged. After placing g our order we waited twenty minutes for the starters to arrive. After that we waited a further half an hour for the mains before I had to asked for it to be boxed up as I had an appointment we were now in danger of being late for. This took a further fifteen minutes while we were arched our bag of food sat on the side. I asked if it was ours and if we could collect it to which he told us it wasn’t and we’d have to wait. In this time nothing extra was added to the bag to justify it being sat unattended and going cold. Eventually another waiter picked up our bag and gave it to us. The service was slow and the wait was unacceptable.

Our waitress kala was lovely and food was 10/10 . Ordered the fridays glazed burger with fries and wait time was short. Got free dessert with app

Was a lovely night went for bottomless brunch. Really worth your money! We had 2 servers the first server was lush unfortunately didn’t get her name and then Ellie our server at the end was lovely.

We had been doing some shopping after work so thought we would check out the restaurants in Greys Quarter at the back end of Eldon Square. Having been to TGI Fridays Metrocentre before with my son and thoroughly enjoyed it my husband and I decided...

Visited here by myself when I was out shopping one Saturday, the place was busy but I was seated almost instantly. The staff couldn’t of made me feel anymore welcome if they tried. I ordered my food and although the place was busy it came...

It was noisy with loud music but not very busy - and it was freezing. We weren’t the only ones with our coats on. The burgers were bland and tasted over processed and the soft drinks were horrendously overpriced. The waitress was sulky and seemed...

The staff were friendly and helpful with the choice of menus. Very knowledgeable on the food and drinks available. Lovely food, will definitely be returning. Thank you!

1st picture-starters- these two stars I’m giving to this restaurant only for starter (strips on the left side) and for waitress. She was super nice and even it was quite busy and only her on the floor, she gave us her attention as much as...

Amazing Place with FANTASTIC Views and Food! Really great staff who are very friendly and really great offers. Its a great central location and a FABULOUS interior.

I absolutely loved my first ever TGI’s experience after a long day shopping! I was warmly welcomed by staff at the door who then seated us by the window, with a lovely view! Our waitress, Kendall, was excellent. She suggested the Jack Daniels chicken stripes,...

Called in when staying at the holiday inn express, next door! Monday night not the best, but a few punters in. Nachos were ok but the rib was great. Coconut pudding was not good, chocolate sauce looked & tasted strange! No good American IPA’s on...

Went here for lunch after a good morning shopping. Have not been to a TGI Fridays for over a year. Very impressed with the Staff and the menu. We shared a bucket of bones for a starter which was nice but a little overpriced for...

Excellent meal at lunchtime on 4th April. Ordered steak, and it was cooked exactly how I had requested it. Meal was well presented and was delicious. Will certainly being going there again.

I’ve never had a bad meal here. Staff are friendly and very attentive. Would definitely recommend this restaurant. Love that they have Captain America’s shield. Might have to come home with me one day though.

Went in for lunch today with our family. The food was a little hit and miss but the issues were dealt with fantastically. Manager was very good at communicating and dealing with my allergies. The best thing about our visit was our server Abbie D...

Attended this restaurant yesterday with a service user with severe disabilities. Staff were amazing. Damon serving got down to the level of service user and spoke directly to him, acknowledging him. Our service user requires a fork mashable diet, Damon, the manager on shift and...

Amazing service, amazing food, amazing atmosphere and the staff were so friendly. Will be back ! Would recommend the sesame chicken !

Nice drinks but food quality is very poor, dry & pretty bland for what your paying..also sat a while waiting for a server to ask us what we would like to drink when we first sat down even though plenty passed us.

good food nice staff worth going to when passing plus plenty of drinks to chose from will deffo be going back

It is what it is, an American style diner fast and furious, but well cooked and presented food. Well done

Good service, excellent food, best fries ever. Sesame chicken is to die for. Very filling, desserts were amazing. Will definitely visit again.

Chips were cold Burger bun was burnt Chicken wings came late Thoroughly enjoyed my salad Chicken to salad ratio was terrible(way to much salad)

My wife and I popped in here for a refreshment, during a shopping trip to the city and to visit Eldon Square. The weather was horrendous, we were soaked and so we dived into TGI's. She enjoyed couple of glasses of a most excellent Malbec...

If you're going to visit (and you're into people-watching), get a seat by the window. It's a good way of passing time while chatting and waiting for your food to arrive. It looks big inside and the table layout is decent. The service was good,...

Following a successful shopping trip I chose Tgi's as a treat for my daughters. My eldest chose a blueberry bliss mocktail which at £4 was nothing more than a blackcurrant juice, more ice than liquid and certainly not bliss by any means. We ordered food...

It was a last minute decision to come here. I don't think I would come back to be honest. It's not worth it. A tip would be for the head office to switch to metal or pasta straws rather than paper. The food was nice....

Firstly it was cold, we all had to keep our coats on. Secondly it took an hour for our food to come and when it did it was not overly warm. If you weren’t a fast eater your food would be freezing.

Ordered a full rack of ribs the food took a while to come the staff was very friendly brought the drinks straight away. 20 minutes later the food came my ribs were cold I Informed the young girl who said she would get me some...

Went with a friend to grab something to eat and some drinks. Staff were lovely - they get two stars - but that's where the good stuff ended. Drinks and food were incredibly overpriced and poor quality. £3.50 for a plate of mashed potato which...

Usually quite good when we come, especially when they’re not so busy. Ordered ‘all the trimmings’ off the festive menu, everything tasted burnt and it came with loads of peppers on, which the menu said nothing about it just said seasonal veg. It also said...

We had a fantastic meal and the staff were very friendly and efficient.... I would definitely go back.... Thanks very much...

Went to TGI Fridays's today, must say I was very overwhelmed. I ordered the cheeseburger deluxe and it was way overdone, the chip however, were so much better. Tried the "spicy" sauce and it wasn't at all spicy and tasted like oranges, not very nice...

so disappointed, called in on Friday lunch time, we were the only 3 people in at first, all our meals were terrible, I had to send my side of chips back to be warmed up, the steak my wife had was really grisly, and my...

Don’t go here too regular as it’s not our local TGI’s, but thoroughly enjoyed our meal consisting of 3 starters and fries then tempted by dessert and my wife enjoyed the new coconut dessert, photo attached, and I enjoyed the “Very Berry” dessert more than...

We had a variety of meals, Fajitas, burgers, salads. All nice and hot and fest. Nice flavours and the service was also attentive. Everyone got involved picking up used plates etc, not just or waitress. But the tear and share was hit, but microwaved and...

Went here for dinner with the sister. Waited for 15mins to be seated so had to stay at the bar, for starters we shared a plate of nachos which were lovely, got 2 marguiritas which were very nice, for mains we both had the caprice...

Quick bite here before the Theater, always great service & love the food. Brilliant place to chill out overlooking the main street had no wait & food was pretty quick coming out.

This is our first visit to the new tgi fridays Eldon square. We visit the tgi fridays all the time in Edinburgh fort kinnaird and the difference in not only service but also quality is like chalk and cheese to this one in Newcastle. The...

We visited here during a visit to Newcastle to attend a concert. We found the service to be a bit hit and miss .... There was private party of some discription going on which impounded on general customer service . We had to wait to...

We went for a family get together and were amazed by the lay out of the place and the service. However we weren't told about the discount not being available so ordered from one menu, only to be told when we paid that a different...

Great location Warm friendly staff Lovely food Delicious n great price Can’t beat it 🌟🌟🌟🌟 Fantastic choices nicely presented

My wife and I had lunch here one Saturday in August when we were staying in Newcastle for the weekend. Service was fantastic, nice atmosphere, and the food was absolutely delicious. Well worth a visit.

So glad me and my partner called in here on 7th September it was my 1st time at a TGI Fridays and definitely won't be my last,, the food was beautiful very very tasty and the cocktails were amazing,, very reasonably priced and the staff...

Lovely food, excellent service. Our waitress Jen was 6 stars alone! She really looked after us, made us feel welcome and always with a smile. Really enjoyed my sesame seeded chicken and plan to have it again when we next visit TGI Fridays.

Me and my daughter came here after we walked out of Ask Italian because of the latters poor service. We both had the salmon and enjoyed it. Very goid service

I’m always spoilt for choice when I come to TGIs. Burgers, ribs, fajitas - they’re all great. Location here is handily central to Newcastle and adjacent to/part of the Gate, which has a variety of bars/eateries plus a Cineworld cinema (which I shall be reviewing...

Come with me son for an evening meal. Was pleasantly surprised to be fair. First time visiting a TGI and won't be the last. the little dip you get with the double glazed burger is unbelievable! absolutely spot on!

I visited TGI Friday's with my family for my birthday meal, I was a bit disappointed as this was my first time visiting, the reviews I read seemed to be good. I wish I had never bothered, the staff are slow, the restaurant is clean...

Our first visit here and really impressed with the food and service that we received. Our waiter was very polite and friendly and helped to keep our young grandson entertained with the quiz that they have set up in the restaurant. Would definitely recommend a...

Me and my boyfriend visited this TGIs franchise and were greeted with a polite waitress called Sarah who made our experience delightful throughout our time there. The food was cooked to perfection and neither of us had any complaints. Would 100% recommend and will be...

Menu has low calorie meals and Cocktails . Waitress Sara was very nice and food was served quite quickly. Cocktail cost nearly as much as the meal but it was just pasta and vegetables ( no meat = low calorie) Good view of the city...

2nd time I have been in for just drinks and both times I have left with nothing. First time I just thought must be having a bad shift but this time went in and one of the girls looked at me whilst talking to another...

We visited after a hot day sightseeing at Beamish and were relieved to sit in the air con, while enjoying our bottomless sodas and watching the world go by on the street below. We just had some of the sharing appetisers and enjoyed what we...

Was in Newcastle for a day of shopping and went here with the family. We got seated so quickly but we ordered two normal cokes and two diet cokes the diet cokes came within minutes the normal cokes 20 mins wait!!!! Then when they did...

Normally we love TGIS having been to many so thought we would take my parents to start graduation celebrations. Ordered drinks with the manager. Then the waitress came over and took them again, and we then waited 20 minutes for our drinks to arrive. We...

The foods nice enough and there’s plenty to choose from! The dining area was very clean and the staff were friendly and helpful! Would come again!

Since becoming Coeliac dining out isn’t easy but I tried TGIs based on reviews the team and manager were superb I wasn’t keen on something’s so they changed it to suit me couldn’t fault the service I was made to feel welcome rather then an...

Very helpful and meal was lovelly the manager even said if i didnt like anything on the gluten free menu they would make something else for me if they could

Everything you would expect, nice food and rather quick service. Would have been 5* but a bit rushed to make decisions as it was busy.

came for lunch and got the seseme Jack Daniels chicken strips as a main so it came with fries it was lovely but there wasn't enough Jack Daniels sauce to dip you get the same amount as you do on a starter so we had...

Arrival, We were told we had to wait 45 minutes, in fairness it was the night Ed Sheeran was in Newcastle love so totally understandable.... Sat at the bar, they definitely require more staff for that bar two simple isn’t enough, after a while management...

Went for lunch on a weekday and ordered off the Manhattan Downtown Menu. The service from our waitress was quick and efficient, nothing was too much bother, drinks were topped up quickly and food arrived pretty quick too. The food itself was nice, I ordered...

My daughter and I visited here for lunch. I was happy to find vegan options ( although not many) but even though the place was not even half full we waited a long time for our food, the waitress apologised a couple of times and...

Music Very Loud, had to ask for it to be turned down, as our party had to shout at each other across the table. The building itself, to me is characterless, and lacks atmosphere. Feel this establishment is designed for the younger generation, I wouldn't...

me and my partner visited only for a starter as we were going for more food elsewhere and we knew what we were coming for, the Jack Daniels seseme chicken strips, they are absolutely fire, the best ever! the salad and sauce on it too...

Food was great, same food as always in tgi and it was up to there usual fab standard. On our way to a concert, on booking we were told they needed our table back promptly but they didn’t bother us until we’d eaten.... Service was...

The food here was to a decent quality you get what you pay for service was good as well they were busy when I was here and staff seemed to handle it well

great visit once again having the chicken strips with Tennesse sauce n salad n deluxe burger.. washed down with A few cocktails n a smoothie.. loads of food choice n loving the cocktails... definitley worth a try if you need lunch whilst shopping . .

We called here one Sunday for lunch after we had been out the night before celebrating my birthday. My mam, mother in law, boyfriend and 2 friends called in and we were greeted by the most friendliest waitress ever. She saw we were meeting two...

Just read for the reviews for here and some just amaze me to think did I go to the same place Not always a lover of large chain restaurants as always much of a much ness Some TGI’s don’t always live up to the marketing...

The only thing we enjoyed is the drink we had.. The restaurant had around 10 people in.. The food was only just warm, The corn on the cob was dry, I asked the waiter about it who told me that’s how Tgi corn on the...

Food-5* Service-5* Decor-5* Value-3* Ok so it is the pricest burger in town but you know what you are getting and it has never let me down. I can recommend the sesame chicken to start and the bacon cheese burger is fantastic with Jack Daniels...

The food quality has declined since previous visits... VERY SLOW service which resulted in a 40 minute wait to pay despite there only being 3 other tables in the restaurant and charged for an extra meal that the table didn’t order. Only positive was the...

I haven’t been to a TGI Fridays for a long time - was pleasantly surprised by the decent food and the reasonable prices- would consider a return visit

Went for a meal as part of a night out with my partner. It was freezing outside (snowing) and just as cold inside the restaurant. I left my coat and scarf on whilst ordering hoping that I would warm up soon from being outside but...

Birthday party of 9 , food bill split into 3 , items on bill we did not order had to sort with family as staff incompetent , it was so cold in the restaurant i sat with my coat on for 2 hours ! Food...

Came for food with my husband, our daughter and a friend. It was just after 6pm when we ordered and I’m sure they just forgot about us because we didn’t get starters until just before 7, the restaurant was not busy so I’m not sure...

I visited the TGI Fridays in the new food section of Newcastle Eldon Square, have to say the restaurant is very cold, due to the heating system not operational at the time of my visit, also it took nearly 50 minutes to get my main...

So our visit was to use vouchers sent as a result of a awful visit last time. Vouchers that incidentally we were promised by the store manager and never received so had to contact the chain via twitter and they had to contact the store...

Came here for lunch...after a waking night shift at work. The waiter sarah was very nice and very good at her job. she looked after us and the others with a big smile on her face despite the pressure and busy at work. We enjoyed...

The food here is very nice but the service has previously been a major let down which I feel after my last couple of visits has now vastly improved. The phone app means you pretty much always get a free dessert, free kids meal etc.....

We called in for coffee and sundaes. The waiter was fine with this, friendly and chatty and the service was good. I highly recommend the cookie dough sundae!

Whenever I visited TGI Friday restaurant, I always feel save and secure in term of food I eat and the service rendered. I love everything that was presented to me or that I ordered. Well cooked, delicious and enjoyed. Excellent service to the core. Great...

Visited late on Saturday night but didn't have high hopes (it wasn't my choice) as my last visit to a TGI was unsatisfying. Left feeling much happier. The service was friendly, refills were quick, and the food was hot and tasty. The Scorpion sauce was...

Food was amazing. The burger I ordered was far bigger than I expected and I was so glad I didn't order a starter! Staff were very friendly. Little mishap with the server dropping our food on way to table and mustard flying everywhere but fresh...

Fantastic food In here. One in Edinburgh was no where near as good as this which is strange being the same company. The burger I had was delicious.

My mother has been wanting to go to a tgi Friday for ages so we took her. Didn’t go well from the start. Originally booked a table. Then I needed to change the booking. I found it impossible from the web site. So I booked...

Had met with friends and decided to come here for our lunch . I had the 1/2 rack of ribs which wad ok , but the price of soft drinks absolutely ridiculous £3 for a lemonade + 80p for a dash of lime ,seemingly you...

Visited here with the wife for a drink around lunchtime yesterday. Cocktails were great. Bar person on duty was very welcoming and made time to ask how our day was going and what we’d been up too. Very professional service with a bit of that...

It was a large group of us that turned up for a prebooked table , they did get the booking mixed up but soon put that right Orders were taken and the food arrived , bit mixed up and bits missing but at least it...

We fancied a quick bite to eat while Christmas shopping; it was extremely busy and there were no tables available but we were given a vibrating gadget that vibrated when our table was ready. Our 20 minute wait was spent at their bar and the...

We always come to TGIs and accept that the food isn’t great, however we normally receive exceptional service although this time our server left a lot to be desired. We came in on Monday night and were told the heating at broke which was fine...

We really like the atmosphere here. Very busy and quite aesthetically pleasing. We had a twenty minute wait for a table but it was a busy Saturday afternoon in December. Eventually we were seated and chose our food. Once we placed our order, we waited...

Me and my boyfriend went out on a date, we order the same stuff we usually do, Chiken blt and bbq ribs. Lovely as always.

This would have been a 1 star rating if it had not been for our server Sarah. Decided to dine here last night. Was not busy Our order was taken, we recieved our drinks. Whilst waiting for our starter I nipped to the loo where...

Came in for lunch with the family on a relatively quiet Tuesday afternoon. Food was lovely loads of choices Every member of staff including the duty manager was lush, really made our visit and a credit to the brand Keep doing what your doing 👍🏻

Visited on 7th of November for my birthday and I was very happy, food great, milkshake lovely and our lovely waitress brought me a slice of cake with a candle in after we had finished our meals. Thank you so much x

Visited this restaurant on a Monday lunch time with my daughter. Last time I visited around a year ago I give it a excellent rating but this time I was disappointed. The food was average but my daughters beans hadn’t been heated up and were...