The best restaurants serving American food in Northampton East Midlands

Disappointing experience and far from value for money. When you buy a Combo Dish with a sausage, you don’t expect to ask the waiter why you’re sharing the sausage with another customer. Portion sizes are below par for the novelty expense. £34 for a measly portion of two meatless ribs, half a sausage (a month ago they served a full sausage), pickles are a couple of slices and the brisket and pork are an airy heap. The brisket was the only nice thing on the plate. The staff member serving us agreed with the portion and price issue and it’s a regular complaint they said - the owner either had to put prices up or reduce quantities recently. I’d prefer the menu be honest.

Scammed me out of £65.30, then denied all knowledge. Me and my husband went for a cheeky breakfast ( usually go to this Frankie and Benny's once or twice a month ). This time when I came to pay, I used Google pay and the lady said it had declined ( never saw the machine nor got a receipt saying it had though ), so I got my card out and used contactless. Again the lady said it had declined ( still no evidence provided to myself ). I went on my app and showed the lady that both the amounts were showing as pending. The lady said it will bounce back into my account in the next couple of days. I used my pin and that went through. A couple of days later I noticed that ALL 3 the payments had came out, so on the Saturday I went back into F&B's and told the lady what had happened, and let her see my statement. She told me to email because she was busy, but once she gets my email she would forward it onto head office and let them know she had seen proof, and I had to send a copy of my receipt and statement in the email also. The email address I was given was wrong so my husband found the one that it should be, and I sent the bits I was asked to. I had to keep chasing for updates on where my money was, what was happening, when I was going to get it back. I only got a reply after messaging ( never forthcoming with any info ). I spoke with my card provider who could see it had landed in their account. In the end F&B's denied having my money after my sending the evidence a few times to them. My card issuer ended up doing a charge back, but F&B's tried disputing my charge back ( how can they dispute something they claim they never had ? ). Luckily I had everything in emails, so they couldn't really deny it. Looks like they've lost me and my husband as customers. We used to go in around lunch time usually once a month. Never again. There was no apology from anyone, basically I was made out to be lying even though I could prove otherwise. Then the fact they disputed my charge back is disgusting. There's no customer care at all. IF THEY SAY YOUR CARD IS DECLINED MAKE SURE YOU CHECK THAT IT ACTUALLY IS.

Excellent!! This place is a cafe, not posh restaurant, but if you want a well cooked, generous portion meal at very fair price, go here!! Definitely going back …..

I did not actually go into this cafe but witnessed an amazing act of humanity from the 2 staff members inside their store during the late shift of 14/09/2023. Without going into too much detail, where others would've kicked someone out of the store these two ladies ensured that their customer was dealt with, with compassion, humanity, patience. Great to see kind people still in the world.

Great pub. Superb customer service - thank you Liberty you are great! Great burgers and deals, excellent range and portions at a fair price. Thank you.

the order was very slow going through and I didn't receive my code I started my work an uber delivery man arrived. He appeared to have difficulty understanding simple English and he was very difficult to understand as he just kept repeating Code he was calling my mobile number and repeating code on the phone. I showed him that it was me he was calling but he just repeated code I explained that I hadn't received a code and I told him exactly what the order consisted of but to no avail.He left with my order which I had paid for.Then I tried to complain on the uber app but all it kept doing was showing me a picture of my food and showing it as delivered! Absolutely appalling service. Luckily I work full time as a night receptionist at a large establishment where I am asked at least 3 x a shift what food de companies I recommend needless to say I will ensure to explain why I don't recommend Uber food. As I paid with PayPal hopefully I will get my money back ASAP. It is totally unacceptable for a company not to be able to deal with a straight forward staff capability issue by being contactable. Date of experience: 02 November 2024 Edit

My husband and myself went to this restaurant yesterday. We are older people and my husband is 70. Order no 6031 1:22 pm. Positives: Parking was good, restaurant was very empty so plenty of tables and seasoned fries were tasty. Negatives: Staff were extremely unhelpful and lacked any care or customer service. There were at least 3 staff behind the counter, they stood together chatting, as no customers were coming in. We were the only ones there and just a family at another table. The impression was 'overstaffed'. We thought someone could have helped, as they have 'Happy to help' advertising in the area right in front of them. We took a long time to work their unfamiliar machines, our ticket even says 'delayed order'. We visited the till area at least 4 times to ask questions, firstly can we pay by cash, do they serve coffee and twice to ask how to place our order and then to ask for some help. Each time they just pointed at the ordering machines. Finally, to ask if they had any table numbers for the table service, which was offered by the machine. I was told there are no table numbers, they will note where we are sitting and bring the food to us. The tables were not very clean and had crumbs on chairs, we found one which was just ok. When our order was ready a staff member shouted our number from the till. I called back we have ordered table service. The reply was 'we don't do table service'. I was obviously frustrated at my experience, left it a few minutes, and they did not bring our meal over. There was no one in the queue or being served at this time. I asked to speak with the manager privately about the experience. This was done over the counter. The manager listened to my complaint and asked which members of staff I was referring. All 3 female staff members were of a similar height, age, and wore cultural head coverings, and had no name badges. They were all customer facing and were aware of our difficulties. The manager apologized and said it must be a language issue and she would speak to them. The manager was kind and empathetic, which I appreciated, as I was feeling disrespected. I was upset that the staff were laughing at our difficulties as we were older customers. I recommend some enhanced customer service training, as currently those staff would not be able to help customers who have a disability, hidden or physical, or who are unable to operate the machine. This is a lost opportunity for customers from the disabled community who may wish to visit independently and have a positive experience. I suggested management study the CCTV to see how poorly our order was handled. I will add that we regularly use the McDonalds and Burger King machines and also choose sometimes the option to order at the till. These businesses seem to ensure every customer is treated equally and maintain their service levels. Also, table service is offered, even in their busy London restaurants.

Worst KFC I have ever had greasy and cold even the staff were arguing and being rude with the customers shocking ! Manager had no control over his staff

Went through Drive Thru, placed half our order and after asking for no ice on the first drink were told to move to the first window. We hadn’t finished our order, and we couldn’t edit at the window and add on the other meal. Weren’t asked if we had finished our order, and were just hurried along. Drive thru staff did not have a nice approach towards us when we explained they had not let us finish, and was not at all apologetic. When we asked to cancel the order, she didn’t even talk and then ignored us. Not happy with the service.

Overcharged compared to menu price, chips were cold and undercooked, the coating was next to non existent on the chicken, absolutely shocking! Will never return.