Delivery
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Outdoor
The best restaurants serving American food in England
5.314 Restaurants on GastroRanking
Delivery
Pickup
Outdoor
329 Opinions in 2 websites
Food arrived and was underwhelming. Items were missing and clearly hadn’t been packed by Foxy Wings as they were part of a meal deal. Manager hid behind the fact that we ordered through Deliveroo and didn’t offer in any way to rectify the situation we were in. Told us to seek a refund through Deliveroo. However that does not help the situation in that moment….. family still hungry!! Overall the most expensive burgers we have ever eaten!!!!!! After being such huge supporters of this individual business and even crowdfunding this space I am hugely disappointed in the lack of customer service. I have recommended this restaurant numerous times. Missing items is not the issue, how management deal with that is the problem. Very very poor! If Foxy Wings choose to use Deliveroo then they must be prepared, particularly as an independent restaurant, to consider how your reputation could be damaged in situations such as this. The management were completely inflexible and didn’t seem to see the issue. Getting a refund in a couple of weeks time doesn’t ensure we all enjoy and eat a celebration meal together now!