3 Main St, Symington, Kilmarnock KA1 5QB, United Kingdom, Scotland
Hadn't been here for quite some time, visited tonight with wife and our two daughters, as usual the food was perfect, service perfect and very reasonably priced.
First time visiting this restraunt. Pleasant surroundings outside and lovely dining area in conservatory area.
There were 5 of us here tonight, 19th February 2025. Quiet in restraunt though busier in bar area.
Service was great with friendly staff. There was a good choice on the menu and food was absolutely delicious.
We has steak pie, gammon steak, scampi, fish and chips and pizza. One of our party had starter of black pudding which he said was delicious too.
I will definitely go back and highly recommend this restraunt.
Sharing our experience for other diners with dietary requirements.
Whilst ordering our food, I spoke to the waiter about my veganism and lactose intolerance and repeated that the dumplings and noodles we ordered should be vegan. I even told him about symptoms I get if I eat dairy. Despite this, we were still served dumplings with milk in, and I ate the whole dish before we were alerted to the mistake.
The waiter was obviously mortified and apologetic. We were given the correct dish and the rest of our meal was fine. The dumplings were free, but nothing else was taken off our bill.
Afterwards I emailed to explain how serious this kind of mistake is, and how sick I would be in the days following. The owners replied with an apology that was below par considering the pain and discomfort I experienced due to consuming lactose. The free dumplings were a nice gesture but I felt like it wasn’t enough considering the gravity of the mistake.
Having worked in hospitality for over a decade myself, I completely understand how easy it is for these accidents to happen, but the way it was resolved by the staff and the owners was very disappointing.
Avoid if you have dietary requirements or allergies.
21 The Square, Ellon, AB41 9JB, United Kingdom, Scotland
Food was lovely. Staff friendly and efficient. Coffee wasn’t great - had two different types and both were very bitter and harsh, almost scorched. Would go back for the food but definitely not the coffee.
The cookies are just incredible there!! They are crunchy on the outside and soft in the inside. Really amazing, do not hesitate to take some if you have the occasion.