After reading lovely reviews about the afternoon tea served at The Glasshouse, I booked the 'Scottish Afternoon Tea' for 2 as a treat for my daughter-in-law's 30th birthday for her and my son. As I was in Edinburgh the week before, I called in and paid for this in advance.
Unfortunately, on the day, my daughter-in-law who was 32 weeks pregnant, was unwell and unable to travel to Edinburgh, so the booking had to be cancelled.
I emailed the duty manager on 2 occasions to ask if a refund would be possible.
If I hadn't prepaid there wouldn't have been an issue about a refund and the hotel would have simply had to acknowledged the cancellation, which I'm sure happens from time to time.
I had an initial response from the duty manager saying he/she would look into it but on sending a second email a week later, I have yet to have either a response or a refund.
I appreciate last minute cancellations must be annoying and costly for hotels but sometimes they are completely unavoidable.
Top tip - don't pre-pay for services unless you have to!
New Wing Stop in St James Quarter in Edinburgh is a must try.
The service was super friendly (I wish I got the name of the young female), and wait was not too bad based on how busy/rushed off their feet they were.
Would go again!
La comida era bastante mala y servida helada. Quería enviar mi plato de vuelta para ser recalentado sin embargo servidor no regresó durante casi 30 minutos así que me lo comí. ¡El postre era insípido! El ambiente era agradable y el personal muy amable. No estoy seguro de que volvamos a menos que aumenten su juego.
Great cafe service and staff l would like to wish them all a happy New Year
from Mary Bill and Sophia keep the good work up guys l know you get customers that are rude l have been waiting to get served so keep a smile as you always do
Gran servicio y comida. ¡Pero el café fue el mejor que he tomado en años! El pesebre no pudo hacer lo suficiente para ayudar y asegurarse de que todo fuera perfecto
From the moment we walked in the service was exemplary. Food was excellent and nothing was too much trouble. Restaurant was clean but food a bit pricey. The manager whose name we didn’t get was great but special mention to Fraser who went out of his way to give us fantastic service
If you want to spend minimum 20 quid at the bar on card and get ripped off another 8 quid on your card for a 40 quid dance then this is your place. Ripoff.
70 Clerk St, Loanhead, EH20 9RG, United Kingdom, Scotland
Obviously only going on my own experience but a solid seventeen yes 17 out of ten. They are always happy to add things on request, which for me is usually green chilies. Best beef chow mein ever and the Mongolian beef is also fab.
Absolutely awful!! The fish was off went straight in the bin!! Spring rolls were cold inside had to cook them myself in oven! The place has been going down hill for a while now certainly hit rock bottom would avoid it! Only went because Dinos was closed!
Ordered through Uber Eats at 17.17 and am appalled by the service. Estimate delivery time was 18.20 to 18.40. Had to call 5 times to get updates with many false promises. Food eventually arrived at 21.01 cold
Fui a tomar un café mientras esperaba a la esposa. Tomé un café con leche plano con un dulce millonario. El café y la torta dulce millonaria fueron realmente buenos.
No hay muchos asientos en la cafetería, pero parece ser una excelente opción de comida para elegir, especialmente para llevar.
Firstly, this was a large order for a family of fussy eaters and children with food sensory issues. We ALL thought the food was very well cooked, very tasty and plenty of it. The quality of the meat and veg was great and everything was full of flavour. The packaging was great and all the food kept warm while travelling out of town to bring it home. They never forgot an item(which we have issues with most places we go) the service was friendly and helpful with the specific requests we had. We ordered online which was very easy to do and found the menu was extensive and definitely value for money. The food was ready when it said it would be and we also had 10% off with this being our first order which helped. All in all we will definitely be back and highly recommend this takeaway.