Pedí un panini con café. El panini estaba mal empaquetado y se cayó de la bolsa, que no era lo suficientemente grande para ello. Al agacharme para recogerla, derramé la mitad de mi “leche en el costado”. Como la cola era muy larga no me molesté en volver y quejarme, solo me comí el sándwich, esperando que no hubiera adquirido ningún microbio desagradable del suelo. Cuando me fui ya estaba más tranquilo, así que hablé con un miembro del personal, creo que se llamaba Debbie. Manejó las cosas magníficamente, como un diplomático experimentado – se disculpó encantadoramente, dijo que transmitiría los detalles de mi queja para asegurarse de que este tipo de cosas no volvieran a suceder, y me dio un café gratis y un bollo de canela – aunque no había pedido nada. Gracias, Debbie.
We haven't eaten in a while in a pizza hut, and I can say I saw a huge difference.
Pros
The buffet of 20 British pounds was worth it. We ate a lot and was totally worth it.
The quality of the food was impressive A lot of different pizzas and salads had so many options .
The ice cream was a decent one for a machine made .
Most of the staff were friendly except one guy was a bit stiff and abrupt
Wasn't full, so we got seated fast. Plus, after a few mins, the store was full
Cons
The concept was a bit new to us
Slow Internet connection.
would like to cook chicken like this, tastes lovely, chips good to with peri salt. we got wings to which were really nice, need to get recipes from Nando's.
I used to work at a Mafia owned Pizzeria in Toronto, Canada and am used to high quality pizza. This place blew my mind in Edinburgh. They use real San Marzano tomato sauce, the slices are thin and crispy and delicious. You can tell the ingredients are good quality. This place would definitely pass the muster in pizza spots like New York City or anywhere else. They even have Hawaiian slices, which is a total Canadian thing. It's probably good they don't do whole pies or I would probably house the whole thing. £2 for a slice in the heart of Edinburgh is a steal, even with the poor CAD conversion rate. I can't get a slice half as good in Toronto for that price. 10 stars if I could. My mind is seriously blown right now.
Cuando se le preguntó al personal si la bebida de chocolate caliente era segura de los cacahuetes, ya que mi hijo es alérgico a - su respuesta fue "¿ha comprobado en línea".
Mi respuesta a eso fue “no, y te pregunto como deberías saber o revisar tu lista de alergias”.
Se quejó un poco y luego pasó los siguientes 10 minutos en un iPad. Le dije que lo dejara e iríamos a otro lugar, entonces empezó a hablar de Mochas. Salimos y no volveremos.
¡Muy mal esfuerzo en alergias!
After reading lovely reviews about the afternoon tea served at The Glasshouse, I booked the 'Scottish Afternoon Tea' for 2 as a treat for my daughter-in-law's 30th birthday for her and my son. As I was in Edinburgh the week before, I called in and paid for this in advance.
Unfortunately, on the day, my daughter-in-law who was 32 weeks pregnant, was unwell and unable to travel to Edinburgh, so the booking had to be cancelled.
I emailed the duty manager on 2 occasions to ask if a refund would be possible.
If I hadn't prepaid there wouldn't have been an issue about a refund and the hotel would have simply had to acknowledged the cancellation, which I'm sure happens from time to time.
I had an initial response from the duty manager saying he/she would look into it but on sending a second email a week later, I have yet to have either a response or a refund.
I appreciate last minute cancellations must be annoying and costly for hotels but sometimes they are completely unavoidable.
Top tip - don't pre-pay for services unless you have to!
New Wing Stop in St James Quarter in Edinburgh is a must try.
The service was super friendly (I wish I got the name of the young female), and wait was not too bad based on how busy/rushed off their feet they were.
Would go again!