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The best restaurants in Melksham Without South Wiltshire South West
11 Restaurants on GastroRanking
Delivery
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Outdoor
359 Opinions in 2 websites
Ok so Lynne and I are back at The New Inn with friends having yet another superb meal. We have now eaten here a few times and I feel I should commend the staff and the chef ( who we found out his name was Ronnie ) very nice touch when he comes out of the kitchen personally to ask if everything is ok. Once again superb service and our friends also commented on how lovely this superb pub/restaurant is. Even when we pop in for a snack Pizza that is just superb. Well done all at The New Inn. we certainly will be back and so will our friends. You guys deserve to do well as you always go the extra mile. Thank you, so refreshing in this day and age . We will be booking for a meal again l this Saturday night with some more friends. all the very best Ian & Lynne
10 Opinions in 1 websites
We called in and ordered various items including a hot pizza slice for my wife. My wife took one bite and it was cold, slightly tepid at best. I brought it straight to the counter and when I said it was cold, three members of staff at the exact same time said “we cannot guarantee it to be hot”. Wow, this is what it was advertised as, “hot”. I said I ordered a hot slice and am only looking for what I ordered and asked where the signs were to say the hot pizza may be cold!! They also said they could not reheat it (company policy) and there was nothing they could do. It became apparent to other customers what I was saying and only then was asked if I would like a fresh hot slice, and it would take 7 minutes. I agreed and a fresh slice came but we were all just about finished and my wife was only starting to eat which resulted in the pizza only being half eaten. This a shame the staff could not rectify the situation straight away and I would have been happy that they made an effort but instead came away with the thought of three members of staff giving out company policy bull before customer satisfaction.
2652 Opinions in 3 websites
We went in and asked the staff if they catered for gluten free and was told they did so we sat down and ordered a drink whilst looking over the menu unfortunately and very disappointed there was nothing I could have so I asked a member of staff who said he wasn’t aloud to tell me what I could choose but said there was a few things. I’m not a fussy eater and at this point was getting hangry so we decided to leave , shame really as it is a nice place
83 Opinions in 1 websites
Picked up my order, got it home to find parts of it missing. Phoned up to ask for the missing meal to be made ready for pick up as I had paid for it. The lady on the phone accused me of ordering it wrong. I read off a list I had everyone write what they wanted on it. The missing meal was on that list. She read my order back to me which was correct. Went to pick it up. The lady accused me of not talking loud enough. Now, anyone who who knows me , knows that it is not possible for me to talk quietly. Long story short, the food was cold. My daughters chicken fried rice was bland. sweet and sour was pure sugar and the black bean very acidic. Shame its gone downhill since its been taken over. Used to be really nice. The staff pleasant, now they are just rude
52 Opinions in 1 websites
Cappuccino was tepid and tasteless. No offer of chocolate dust. Friend’s tea looked like dishwater. Waitress seemed bored and didn’t engage at all.
1 Opinions in 1 websites
Visited this establishment last week following a suggestion from a family member. I usually visit Oceans, but as this premise is closer to my home and under new management I thought I would give it a try. Upon entering, I was surprised to see no perspex screen between me and the cashier and no-one in the premises wearing masks. A simple line of chairs stopping me from getting within 1m of the cashier was all that existed. Whilst waiting for food, the staff who offered no friendly chat towards me returned immediately to a conversation about how many delivery orders they had got wrong so far that evening and making comments about someone (presumably another staff member) on how fat they were. As one delivery order came in, one of the servers commented that she would make up the chips to which the other replied "no need, we have some in a bag in here" pointing to a heated unit containing a closed bag of chips. The first girls commented that as they had been there ages she would do a fresh bag, but the second girl stopped her and said "its a delivery order, they'll never know the difference". Whilst doing all of this the girls were regularly touching their hair and faces, or picking up there mobile phones and then returning straight back to serving. No basic hand hygiene visible at all! The cook, who I believe was the owner/manager spent much of his time on his mobile, and seem very aloof as to watching the food. I had ordered a simple GF Cod & Chips. Chips were nice, albeit had so much salt on them they were crunchy. The fish was however overcooked and rubbery. The batter was rock solid in areas and brittle in others. Even my cat refused the fish! Sadly, the professional image was simply not there and neither was the care and quality in the food or service.