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598 Opinions in 2 websites
I'll admit I am a difficult diner, gluten and dairy free and don't eat beef or pork. Menu did not have any chicken or veggie choices that weren't covered in breadcrumbs and the first person I was talking to wasn't at all helpful However. I was then offered a great vegetarian solution by another staff member and that was delicious and the service improved greatly. Would also like to comment on the atmosphere. Mostly good except for said first staff member was also hell bent on throwing every empty bottle in to the bottle bin with force that seemed excessive and was startling.
585 Opinions in 2 websites
Amazing restaurant, awful service. I hate to write a bad review as someone who works in hospitality but this was a particularly bad experience ! Today we headed to the beckfrord bottle shop for some dinner and a glass of wine. We were told that we had the table until 8pm which we expressed was completely fine ! However, the waitress (dark hair, glasses and checked grey overshirt) made us feel totally uncomfortable from the moment we arrived. We were rushed to order drink and then food, she was panicked almost from the moment we sat down. We asked for a minute so we could all discuss what we wanted to order and she was clearly very unimpressed at this. Everything seemed fine again and different members of staff brought us our food and were friendly and accommodating. Then it came to 7.40pm and the rushing and rudeness came back and worse. She asked us to pay the bill and we explained we’d already understood that we had to be done by 8 so could we enjoy our glasses of wine and pay at the end of the meal. She came back 2 minutes later and forced us to pay the bill with 20 minutes to go. This shouldn’t even have been on our mind, as we were trying to enjoy a nice meal. Why did there have to be such a stress on the time limit when being out for dinner ! As I mentioned above, I work in hospitality and I’m very used to annoying customers etc. However, we are a pretty laid back group of people. This was such a shame as the food and wine was amazing, really she ruined what could have been such a lovely evening! I think maybe the waitress needed a break ?
581 Opinions in 2 websites
A well frequented pub at the bottom of Brimscombe Hill. Modest sized car park for visitors, but a friendly welcome by the hosts. There is a convivial atmosphere inside whether you are visiting for just a drink or for food. The food menu is not very extensive, however the food is of exceptional quality. Friendly staff & worth a repeat visit if passing.