The best restaurants in Lancaster North West

Awful quality of food. Was 30 minutes late with order and gave us the wrong items

Had ordered on online, with text message confirmation, to be told order had not been received on their order system. Staff weren't helpful at all and insisted we showed them how the the order was placed i.e. on what website, making ut obvious they thought we were lying. Staff were very short with us and had little customer service skill. Was told "if I was you, next time, don't order through the website". Ridiculous! Food was okay. Place looked clean.

Fuimos a KFC Lancaster para recoger un cubo triple pre pedido que viene con 4 posiciones de patatas fritas. Tengo esto en casa, no hay patatas fritas y salsa absolutamente en todas partes, sonó la comida para llevar para que nos dijeran que volviéramos a entrar, traer la comida y vamos a reemplazar la comida, esto es un sábado por la noche, tengo a la familia en casa esperando a ser alimentado, y no hay manera de que vamos a volver a entrar, preguntado si podría reemplazar la comida en una fecha posterior y para tomar mis datos, no es ahora o nunca dijo el gerente, entonces suélteme el teléfono. Esta comida era de £ 23. 99 , no es barato, no recomendaría comer aquí a menos que desenvuelva todo antes de irse a casa para comprobar su correcto. El gerente necesita aprender algunos modales y habilidades de servicio al cliente, cuatro montones de papas fritas faltantes y la comida arruinada por la salsa en todas partes, muchas gracias.

Worst mcdonalds I've ever experienced. Only answering one of the drive thru speakers, I let 3 cars on other side go through then I drove round, informed them of the issue. I paid for my order. No apology just it wasn't me... next window I got drinks, and told to park up.....no parking spaces, after 30 mins and cold coffees I went in to get the food, and it was being done, I was only given half my order, I said that's not all of it, and she said what, that's it, I said I've order more, so she went back and was given the rest. Extremely slow. Never again. Whatever there doing isn't working well, very bad service.

Queued up to get myself a salad at lunch time today 6th April. As it got to my turn to be served the guy behind the counter mumbled something at me when I said pardon he said where were u in the queue? There's a queue that starts at the back you know! Really rude and unprofessional I explained yes I know where the queue started I had waited my turn! He then said what do you want I order my food he chucked me a salad together said anything else as if he couldn't be bothered and looked absolutely miserable . I left feeling really annoyed as he had no manner with him and felt he was really rude to me. I won't return again

Service slow and not a great choice of drinks... does improve with the right team... hopefully my next visit will be better

Waited 13/4 hours, no meal. Tried to cancel but it said they were preparing the meal so it was too late to cancel. After another 25 minutes I contacted Deliveroo on Live Chat. They couldn't contact the restaurant & said they would look into it & contact me via e-mail within 72 hrs, then ended chat. Checked again with restaurant on line & it then said the meal was delivered at 1920. Well it wasn't & I lost my money! SCAMMED. DO NOT USE THIS TAKE OUT!!!!!

Food delivered stone cold inedible would like to say the dog was fed well but even she turned her nose at it. Complete waste of money

Order from here tonight on there app at 20.20 got confirmation food would be delivered by 21.20 food never arrived checked the app and said order had been cancelled but they have taken the money from my account. Rang the shop and said they close at 11 but stop taking orders at 20.00 asked why my order was excepted then and they say they can’t deliver as the cooks go home at 20.00 and won’t refund just get abuse from them on the phone absolutely ridiculous!!!! Should be able to rate 0 stars!!!!

Great food ,pasta was lovely definitely order again

My friend and I have often visited this wonderful place but have only had a meal once a long time ago. Almost three weeks ago we went for a meal. I was so glad to see some gluten free options, vegetarian too. I did still mention that I am a coeliac explaining about that I cannot have any gluten. I chose the five bean casserole which was delicious. However, about an hour after we left Istarted with the symptoms of having had gluten. I collapsed on the ground outside, nearby and people came to help. My friend drove me home back to Blackpool, about 45 minutes. The whole way I was violently sick and losing consciousness. My friend had to keep talking to me and shaking me. When we got home, the ambulance was called which came very quickly. Four paramedics worked on me for two hours. The whole thing was a nightmare. I have informed Diamond Resorts through their website, as I couldn't see any way to contact Thurnham itself except regarding bookings. To date I have had no response! I'm writing this review to highlight it to the staff that to require a gluten free option is not a fad. It is a complete necessity as Coeliac Disease is an autoimmune condition. Also to let other coeliacs know not to eat here.

Terrible service and even mocked and ridiculed us when we simply asked whether if it is possible to give us some utensils for our food