Mcdonald's Restaurants in Lancaster

Ordered of McDonald app and they forgot my meal ! Tried contacting didn’t answer the phone ! Will not be ordering again !!

Good service, really nicely cooked fries & chicken nuggets. Out of all the McDonalds, I consider this is one of the best I've been to.

The worst McDonald's in the world - not big enough to cope with the amount of takeaway drivers here - absolute chaos. If you want a drive thru - this is not a drive thru anymore Ruined by take out companies Awful

Went to Morecambe McDonald’s drive thru. Ordered ok then told to wait in the car park as waiting for chicken sandwich. Waited for 15 minutes then order arrived but was cold and when we arrived home we found they had put in a Big Mac chicken sandwich instead of a Big Mac. Food awful and tasted of nothing, was rubbery and had to be heated up as was so cold. It had obviously been hanging around while they supplied all the delivery drivers with their orders. Won’t be returning. AVOID

This has to be the absolute pits of a ‘restaurant’. Food lukewarm, not even a menu displayed on the drive thru screens. Waited 15 mins in the grill bay for them to forget my order. After going inside to sort it out, I see at least 12 staff working flat out to supply the “Just Eat” and “Deliveroo” guys. No organisation. Run by kids. Service not ‘fast’ goods hardly recognisable as food. I’m surprised they can keep the franchise. The other MacDonalds in the area are fine, but this one is the absolute worst.

Dont understand the bad reviews,1st time here, apart from the limited parking spaces it was overall a good experience.

Absolutely shocking customer service. Very defensive staff for no reason. Forgot part of our meal and when asked about it (I have her name but won’t name) she was very very rude and defensive!!! I will not be returning

Hi, Again missing items off the delivery. I am advising people to avoid mcdonalds delivery. Its constantly missing items. I will NEVER EVER get a mcdonalds delivery again. Morecambe Sunnyfield is rhe WORST

Morecambe rd LA3 3AB lancashire drive through.Big Tasty with Bacon lrge meal. NEVER EVER looks like the photos, the cheese is always stuck to the inside of the box. 1 slice not two, one slice of tomatoe not two! Massive chunks of onion always have to rebuild the burgers before can possibly pick up..JUST THROWN into the box.. the bacon is soggy slivers as cannot call it a rasher by any means. As for paying 25p for large 99% time the fries box is half full!. The drink of coke tasted of mainly water ( half a cup of ice) , obvious the flavour syrup was running low so was just the carbonated water/ filler?. Milkshakes, ha ha ha :shock: never working at this resturant.avoid.

Terrible language by the cleaning staff in from of my 5 year old daughter and taking the mick out of customers accents in earshot of other customers and also while waiting for food witnessed a member of staff throwing a customers order on the counter

Walked in and the workers were swearing at customers and impersonating them wouldn’t come back here if it was the last McDonald in Morecambe and Lancaster the staff are a joke they need to be tough about customer service throwing food terrible place to eat

Absolute sham disgusting all order was cold and returned then some of order missing three times in and out of store ran by kids I will be complaining more

Absolute joke disgusting behaviour and ran by kids all cold never again will I visit here fuming told the manager and he laughed it off

Disgusting greasy burger covered in black oil and lumps of burnt debris. The grils are clearly never cleaned. The 2 stars this place has is generous

We purchased 3 x egg mc muffin meals and a sausage . They were all disgusting , greasy . Really is the worst Mcdonalds . Hash browns stuck to the paper soaked in grease . Disgusting .

Every time I go here lately the food is cold and bits of the burgers are missing ie gurkins so disappointed. I had to wait in a bay so I expected it to be fresh and it definitely wasn't

Ordered food through just eat. 2 hours later still nothing. Rang McDonald’s at the Morecambe branch twice. Girl couldn’t even tell us where it was and made an excuse after 2 mins on the phone that it was the drivers fault ! Even asked if we could pick it up but the order number we gave was telling them that it was with the driver. In the end nothing turned up and it took me forever to get my money back. Had plenty of issues with this branch in the past. I will be using the Lancaster branch going forward as the morecambe one is full of young students that quite frankly don’t give a toss. This clearly comes down to bad management and terrible guidance. 01-12-23@20:40 pm.

After an extremely long wait after placing our order for the drive through. We got home and opened our order. Tiny amount of fries with my regular meal order and the same with husbands large meal.

Very poor , order was cold, very disappointed, waste of money, if I hadnt gone through drive through I would have returned it

45 min wait for food which then turned up cold. Nobody seemed to have a clue what was going on. Did get a refund however, but I think the poor lad was just relieved to have one less order to worry about. Enter any generic “couldn’t organise an X in a Y” joke here, they would all fit.

Last 5 times been CRAP MCDONALDS get on this theis is awful CUTTING CORNERS CARNT BE ARSED to put ice in the drinks so they can stack them up. cold food wrong orders. Who gets a happy meal wrong don't like writing bad reviews but this is awful

This is a joke we ordered food and they can’t get a simple order right happens all the time they bring the wrong food and expect us to drive there to change the food when they can’t use a simple order correct

Worst macdonalds ever. Took half my breakfast order and the intercom broke, told to finish ordering at payment, got to payment after 11am and they would not add the kids food!!! But we could have the adults food we managed to order..... DISGRACEFUL management.. NO HELP at all when asked for the management, had all the staff listening to the conversation with the manager, which is not respectful at all. THIS manager needs training or sacking, and that has nothing to do with whether she helped or not. 11am sunday 26th August

Near enough every single time we order McDonald’s online they forget something from our order. Sometimes it’s just a drink or some sauces but 3/4 of the time they forget full meals, it’s ridiculous.Tried them again today and just spent nearly £30 on an order, paid £6.99 for a garlic cheese bites sharebox for them to forget to put it in. Not on really. All very good and well issuing refunds through the Uber and just eat app, but what is the point of ordering anything if every single time we are getting part orders. Mistakes happen yes I understand that but it’s beyond a joke now.

Ordered via Uber Eats which took over 2 hours. That in itself was a nightmare but then McDonalds arrived. Wrong order and absolutely freezing cold.I rang and spoke to a Manager who just said it was Uber Eats fault. When I stated Uber Eats didn’t cook the food and pack it, she just spoke over with no care in the world. No apology or anything. Terrible service. I will be visiting the restaurant tomorrow to complain again. When things go wrong, put them right. Don’t just assume your customers will settle when they shouldn’t have to.

Called in the other day and ordered our food on the machine and requested table service . Noticed it was exceptionally busy at the counter with delivery drivers and staff taking food out to cars . We waited longer than normal and then our food arrived, it was all cold so my wife took the full order back . When she received the bag back and got back to the table the chips were hot ( as they should be ) but the burgers were still cold , so up I went . A nice girl even tho she was busy left what she was doing to sort the food out . It seems at this eatery priority is given to takeaway drivers and car takeaways leaving the inside customers last.

We live locally and the past few times we have gone through the drive through we have always been asked to park up, which in itself is ok but when every single vehicle has to park up and trying to find a space in the smallest car park ever is ridiculous. Also a drive through is supposed to be a quick convenient way of getting your food when you are in a hurry, having to wait 20 minutes is not fast or convenient.

The drive thru here seems to have a reputation of missing things off the order. Not 10% of the time but 50% of the time. The food is usually cold and sauces forgotten. I think if I was the manager or boss I would seriously get your act together as this is just not good enough.

The manger was very rude having a go at me and my friend and he was talking to us in a very foul manner please sort this as it is unexeptable to talk to a customer like that dont even feel like going there if im gonna get spoken to like that and we didnt resive anything we ordered and when we said something he had a go at us i want to see a punishment put in place after all this was the first time i went in there i spent 31 pound in there and we got like 3 burger and they wont do anything dint replace it or amything it is foul how they treet a customer imagin if i had brought my child in

Even worse than last time..half the staff giggling and chatting, big long ponytails touching their hair. Chaos again. Terrible atmosphere from waiting customers. Long delays. Food all over the floor in prep area like before. Sorry McD’s, sort this disaster out, one staff member upset and told a customer her manager wasn’t listening to her.

Ill save you the effort of ordering food from here...... just go throw ur money down a drain because you NEVER actually get what you pay for here! Go down the road to lancaster instead! Where the staff can count to 3 and follow VERY BASIC instructions......absolute incompetent people at the morecambe store! Manager should be sacked sending all these meals out with missing items! EVERY!! SINGLE!! TIME!!

Disgusting. Cold. Atrocious food. Never get the dips you order. The staff here are very much all stupid kids. I guess that’s how they save on the wage bill. You should be ashamed of yourself if you own this place. Wouldn’t feed this muck to my worst enemy.

It is the worst Mcdonalds i have ever visited, I have been on 3 occasions and hoped it would improve, the coldest food you will ever get from a Mcdonalds. I will now never go back to this branch…simply poor!

Worst McDonald’s EVER, food always cold and your order is never right. Staff just want to stand around chatting

Listen I know it’s fast food and the standards for everything are minimal but guys pls, can y’all make your burgers with a little less hate? It’s like the last few weeks when I get a double cheese from there y’all just slap everything in...

Tried many times giving a chance, Mcflurry machine always out of order, same for hot chocolate, had to give food back for replacement a few times during to it being cold, got to be one of worse McDonalds thatcwe have been to, will just drive...

Cold meals sent a kids meal just chips no nuggets never ever get things right or hot don’t use this restaurant the worst one ever

This is the worst McDonald's I've ever used. I live locally have given enough chances. It's untidy and the staff would rather stand around chatting. The orders are usually wrong or cold, just thrown together. To be avoided. Use the McDonald's on Catton Rd or...

I don’t know why I keep ordering from here, I never learn. EVERY order is always wrong and items are ALWAYS missing. Do yourself a favour and go 5 minutes down the bypass to Caton road branch.

PLEASE READ, THIS IS NO JOKE. I went into the gents while my order was being prepared. I made my visit as brief as I could, because of the putrid stench. There was paper towels all over the floor and in the urinals. The cubicle...

It would have zero stars if possible. Waste of time existing. Even the car park is ridiculous. Avoid at all costs. No stock. No point going.

The drive through service is super fast here, but it’s at the cost of getting the orders wrong over and over again. The fries are invariably soft and barely warm. It’s no good ringing them to complain about missing burgers etc., they just tell you...

Big Mcmeal for one - was all freezing cold!! Only 4 cars in total so no excuse for food being cold. This has to be the worst McDonald’s.

Absolutely bad service. Food cold and half of it missing. When i came there they told me to solve it with just eat and thats it. Never gonna order from them again. Bunch of teenagers taking a p... instead of working.

Ordered through just eat & for the fifth time in a row the food has been luke warm & the dips are missing... despite ordering food that has dip included, very poor customer service, it does not make sense how staff are not able to...

I always enjoy visiting this specific mcdonalds. The staff are very polite, food always comes within a reasonable time and quality is always high. Would recommend.

Terrible place! Every single time we go there the order is wrong! Always have to park up and wait for ages! Shocking place and staff!!

Stopped on the way home from work about 9pm 23rd July, knackered and hungry. Ordered at the touch screen, then waited. Food came and we went to sit down. No salad dressing. No dip for tye mozza sticks. Went to ask for them and one...

23 minutes to get our food from the drive through. Not one car came through the drive through and got their food without having to park up. When it finally came the hash browns was soaked in oil. That I don’t mind but no napkins...

Visit regularly always get a mc flurry however will not bf going again the content of ice cream is so little it doesn’t cover the bottom of the spoon, When I asked two boys at the window they said our manager has told us that’s...

Always say I’ll never return and haven’t for a long time. Just been on the off chance it might be ok but was horrendous . Had to wait 15 mins for 2 happy meals , and a Big Mac . Chips were half a portion...

Hot chocolate is like dishwater! Tasteless and had to pour away. Hash brown cold. This McDonald’s has really gone down hill.

The service was pretty slow and the bottled water was warm. I asked for no onions in my meal and I got onions but I couldn’t be bothered to wait like 20-30mins just for my food

Fast food ? Not here unfortunately , even at 7:30 there's a 20 mins wait for a coffee . At lunchtime you can kiss your dinner hour away and be sat at the drivethrough for 25 mins Under staffed and undertrained.

The worst McDonald’s I’ve ever experienced. Uneatable garbage that I wouldn’t feed to a dog. They always get the order wrong, the service is rude and slow. I swear I’ll never eat here again. The car park/drive through is also one of the worst I’ve...

Disappointed to be blamed for McDonald's staff getting my order wrong when collecting at drive thru window. Very rude service and abrupt manner by young server.

Third Saturday in a row. NO ICE CREAM / MILK SHAKES. No ice in the drinks. Will try Lancaster one next weekend. Very lazy Mcdonalds. Manager not interested... Mmmmm avoid if you want a cold drink..

We walked in the floors were slippy I fell over and the people at the counter were arguing and fighting we then got out our food to see they had nearly mistaken everything like no lettuce gave us a wrong Burger and a happy meal...

Just Waited for 30 mins on drive through; didn’t actually get served because the queue was not moving so gave up. You maybe need more staff

came to morecambe mcdonalds 17/7/21 for my tea and it took them 40 minutes just to do a small fries and a mayo chicken, then didnt give me my sauce i asked for and my chips had no salt on and hardly any in the...

I just had to pop out in the car so thought id pop to the drive thru, not something i do often. At the speaker i ask for a large milkshake..sorry we have none. Ok ill have hot chocolate..sorry we have none...3 apple pies..sorry we...

Burgers were cold and inedible. The beef patty had been incinerated then allowed to sit and go cold. The cheese slices had not melted at all, showing the meat was cold when the burger was assembled. This is an embarrassment to McDonalds brand.

What can I say that all the negative reviews haven’t already said? I ordered a Big Tasty for collection using the McDonald’s app, I got there waited 15 mins got my order, drove less than half a mile home and it was stone cold, not...

By far THE worst McDonald’s I have EVER had. I can’t stress enough how bad both the service , and the food is at this horrible little so called restaurant. The fries are always undercooked to the point where they are just pale floppy cold...

Luke warm food, mcflurry's barely half full, customer service appaling, got lip for asking for another couple of ketchups because we're a family of 4, 1 drink missing, waste of money.

I've used this McDonald's for many years on and off. Having not been in a while, I thought I'd test it again after a number of months. Had a basic Big Mac meal. The burger was barely warm and the fries were the same. Fries...

Yet again no ice creams, what’s so hard about having the ice cream machine working especially when there is a Christmas special

Terrible !!!!!! Fast food - Sitting down in a quality restaurant is quicker ! Terrible service, terrible food and terrible everything! Avoid at all costs !

Don’t waste your time and money going to Morecambe McDonald when Lancaster is just Down the Rd they never get it right and it’s always cold

Ordered breakfast on the app for ease. Arrived and queue round the drive through was fairly average. Quick service having pre paid. Didn’t have to wait, food was hot and yummy as always. Breakfast is our favourite.

Is Covid19 a good reason to serve cold burgers and under cooked chips? That is what I have just paid for. Quality abysmal. Disappointed, long awaited return to MacDonalds, wish I had not bothered.

Absolutely cheesed off with this place, so now if I need a coffee I'll go elsewhere. Waited ages to get served today due to this virus holding things up (not a problem, we all have to make sacrifices and stay safe) but I ordered only...

I ordered this morning out of pure laziness as did not fancy getting soaked or blown away in this weather going the shop for breakfast. Uber eats us very easy, placed my order and the only charge I got was a £3.50 delivery charge. My...

Waited at the till this morning for 10 minutes (next one to be served) and was completely ignored. I reported this to the elderly member of staff that cleans up in the restaurant and she just said "Oh are they" so I walked out. This...

Piss poor management and don’t have the essentials , they constantly get orders wrong , sumtimes have to wait in the car park for 20 mins to get your food , probably the worse McDonald’s in Lanchasire, I have to drove to Lancaster to the...

Three times now they have got my order wrong , 2nd time I went I repeated my order to make sure they got it right got home wrong order again

Terrible McDonald’s ignorant staff COLD FOOD EVERY TIME the worst would even feed it to my dog 🤮🤮🤮🤮🤮🤮

The location is the key for this McDonald’s. Just of the m6 and new bypass just before you venture into town. Parking is a little tight but we managed find places but there’s an added bar bus of unrestricted on main rd parking aswell. Everything else is McDonald’s you know

The joy of McDonalds is that you know what you are going to get at any McDonalds restaurant aroudn the world!! Fast food, reasonable quality. Decided to try the new Double Quarter pounder with Cheese. Have to say that I was disappointed, and will stick with the Big Mac or Big Tasty with Bacon when available. The restaurant and drive-thru are always busy, so clearly must be doing something right!! The cleaning staff do need to clean the tables and floor more effieciently, although the diners themesoeves should be capable of clearing up after themeseives!!

so basicly i went to get a coffee. i drank the coffee. it was ok. then i got a happy meal. and it was ok. then i went back get a coffee. had a burger. it was ok. if u like macdonalds then u like it.

Asked for medium fillet o fish got small fries. Instead of 4 mozzarella cheese dippers got 3. Staff were so rude not a single smile on their faces. Don’t like the job leave! Had a awful day thought I’d treat myself wish I hadn’t of gone to this maccies. Disgusted is too much of a light word.

Wigan just lost 3-0 and I got a happy meal, still depressed tho???? my dad then hit me for crying. mum left the house for cigarettes and never cambe back, didn't get a vanilla ice cream

This drive through McDonalds provides tasty and convenient travel fare, situated as it is right by the new bypass to Heysham Port it can get very busy. There is a super menu listing everything available and what you want can be barked into a microphone so that you drive round the corner to the pay counter and then onto collect your order from the next counter.

How can u for get to give a Big Mac on a Big Mac meal???? Chips were not just cod, but raw , milk shakes as so thick needed to stir with a spoon.

Yet again on a visit to your take away your staff mess up the order my not listening to my request....I order a Big Mac meal without lettuce as my wife is allergic to it and yet again when I get home guess what ...yep your right A big Mac covered in the green stuff...this had to go in the bin...waste of money and what's more if I hadn't noticed the lettuce it would have made my wife really unwell.....Cheers Mcdonalds

Just I like I said on the title ( slow cold and don’t get a large meal the chips I got in a large meal was less than my daughters medium fries and I got parked up after being in the drive through for 15 mins I had to wait another 15 mins in the car park also if you do ask for a milk shake (please don’t ) because every time I have asked for a milk shake the machine isn’t working the only thing worth getting from this Maccys is a latte .. because you can’t really get this wrong .. worst McDonald’s I’ve ever used and won’t be going back except for my morning latte

After an enjoyable evening visiting many of the local areas bars and clubs, I found myself needing substance. I found this restaurant clean and welcoming. 20 chicken nuggets solved all my problems and i left a happy customer, my partner had chicken selects which she said were perfect. I will definitely return.

Stone cold food lots of items unavailable the place is a joke £20 wasted on food that can’t be eaten as it’s cold

To begin i will summarize events and then elaborate a little more.

This is the 3rd time I've visited this McDonalds in the the last 2 month's and will be the last time. It's a guarantee that chips will be cold and the coke will be flat.

The burgers never look like the picture and are never as big, very expensive for what you get! stick to the £1 burger they are ok for the pricr (just)

Slow service but they did apologise.

I thought all McDonalds have to achieve high standards of cleanliness and their DIY computer system should make the experience simple. The tables are dirty, there’s food on the floor, the music is awful and the atmosphere is stressed. Worst McExperiance ever.

Can never get an order correct! Some of the staff are the rudest I have ever come across. Food is cold, totally avoid this place as it is getting worse.

RIGHT, Demi is a silly sket who laughed in my face at aprox 12:30 pm, i was utterly disgusted by her service and her attitude, her breath wasn't much better, lucky my food came fast or i would of jumped through that window faster than my replies to ma bird.

Forever forgetting stuff from the order, you definitely need to check before you leave maybe they get it right if staff stop gabbing away

Customer service bad waited at on of the order machines on the drive thru for over 6 mins!! Placed orders both large I asked for only to get one meal large and the other normal no sauces when we got home and the food was just warm someone needs to take control there before it's too late!! Good luck to other ppl going through the drive thru

Went with friend order wasn't complete missing items even though we paid for them wasn't in the bag very poorly ran

Visited this McDonalds after another one nearby was surprisingly closed.

Went via drive thur , food cold, got cheese nuggets when order chicken, v disappointed 4 year old when got home, didn’t even put straws in the bag