Subway Penny St in Lancaster

Food was ok but forgot part of my order , service was very slow and there wasn't even many people in

Food was still hot, driver was on time and delivered to the specified location

Great place, good service, lovely meal

forgot the 6 pieces of chicken!!!

Absolute joke. 2 meals took 20mins to make. Ordered a chicken rice box and it came without RICE and was cold when I got it.

food was cold, said estimated 8pm turned up at 845.

On time! Fresh and hot food is excellent

Beans looked like they were two days old and congealed and burnt thrown away

Absolutely terrible ordered over £50 and no chips arrived called and they couldn’t send us anything didn’t have number of the driver to bring us the rest of our order there should be a contact system for when this happens some disappointed children

When you going to give up on them horrible soil and skin fries, spoils the whole meal.

Delivery came wrong - came with hot wings instead of 1 piece of chicken!

Delivery guy was lovely but food was stone cold when it arrived

Whole meal missing, half a variety bucket missing

Missing large popcorn and fries done this twice now separate orders over 30 pound

i was really annoyed they forgot my bottle of fanta!

food arrived on time, I requested the drinks be packaged separately as they make the food cold, and they were, thanks kfc

Everytime I order from here the wrong thing arrives!!

Chicken was over cooked and it was missing items

Delivery driver was precise and on time and courteous.

Food is tasty and fresh. Lots of variety.

Received delivery via just eat. Was given the entire wrong order that was for someone else. KFC hung up their phone repeatedly.

The guy that delivered the food was extremely quick and came on bike, was the quickest I've ever received my order. Many thanks

ordered 2 chicken pieces and chips and gravy chicken was chicken less had to pick at the few bits there was will never order from KFC again a rip off nearly £14 with delivery

A month ago, I ordered on UberEats and only got half of my order. :( A huge part of my food was missing. Tonight it was one of my family member's birthdays, and they wanted KFC, so we ordered this time in-store. Again, a big part of our order was missing—4 bags of fries were missing. I'm just so sad. I saved for a few weeks for this. Why do they have to only give us part of our order every time?! :( Never coming here again, and neither will my family, friends, or TikTok followers. This KFC is just awful. I've been to KFCs around the UK, and this one just sucks every single time.

Great food, still hot and the items were all there. Good enough for me 😃

Completely wrong order, half the amount of what I paid for. Not the first time this has happened either

Food came under 30 seconds. Could be under new management, Nicest staff ever, and the service was amazing we expected the food to be mediocre due to it coming so fast, But it was hot and fresh! The staff are nice and friendly and will be visiting again

Tje only complaint is that I had to use those self service kiosks, and I don't like that. Food was delicious and service was also very effective and polite, and youbcan tell its a very busy restaurant with all the deliveries. Nevertheless the gentleman that was at front house service was very polite and friendly.

Everything was cold it took at lot longer than what it said when I was deciding to order

4 lots of fries missing from order

Arrived 15 minutes before the closing time and payed for parking and walked to the door and it was locked then a member of staff told me to leave , 15 minutes before they close

The food was cold which was a shame

Food cold and seems like it was made hrs ago

Took kids as I don't eat chicken they really enjoyed the food but the customer service wast great son asked about missing items and they was pretty rude after the machine didn't give us a receipt so couldn't proof that items was missing

Second time order has been incorrect. This time, NO chicken pieces arrived with our bucket meal; wings only. Plus x2 sides missing.

We’re regular customers who come twice a year, still like it

Durga she is very good staff Amazing food on the planet

Great service, hot food, good service, lovely smile from staff

No gravy abs no supercharger mayo.

The 3 mini fillets in my son's boneless banquet where inedible,far too much salt in the coating ,and my fillet tower burger was overcooked and not made fresh to order.

Chicken piece's very disappointing, ordered 6 piece's and 5 were wings.. very poor value for the money..👎👎

FORGOT MY BEANS HOT WINGS AND POP WORN CHICKEN . FROM A BONE LESS BANQUET

Supplied with a code to tell delivery but was never asked for it! The same happened yesterday, what is the point of issuing codes to ensure the correct delivery gets to the right place when not asked for it. Code = right house

Went in for a drink took staff 15 minutes to make the drink and give it out it was very weak running out of syrup

The popcorn chicken was missing

I've got the wrong order from the delivery driver.

Still not received my order even though it says delivered

The smell of oil is strong, the place is not as it should be

Freezing cold I had about 4 missing sides there was a fly in my gravy

forgot 4 flipping chips ruined my night

Think they run out of mayo and put bbq in but hate the stuff. Food was great

Never arrived. No one to contact about this. Don’t know where the delivery driver is with my food.

how do you forget four portions of fries!

The chicken was dry . Definitely not finger licking . I could tell it had been sat in the hot counter a while

A fair portion of the burger was chewy and inedible, but the loose pieces of chicken were great and I got an extra hot wing.

whoever packed our order DELIVERED. usually when we order a kfc it’s semi warm kinda dry and mash is lacking. but today burgers had so much mayo it was perfect and saucy and we got three sides of mash and each one was FILLED and we only ordered a regular portion too. drink was gorgeously cold. whoever packed and made our order is either in a very good mood or is leaving and is doing good to the world

Quick delivery. Delivery guy was nice. They forgot my Pepsi max though.

tasty. hot. only gripe was requested things to eat from and with and wasn't sent napkins or wipes either. but nice food otherwise .

My food was absolutely freezing also was over an hour late! I am extremely unhappy with the service and definitely won’t be ordering from kfc again!! I would like a full refund for my money!!

The food may not be ready in time but atleast was not cold. I once ordered for delivery and have eaten at the place both times were great.

Expected at 30 past 11 was delivered at 12.10

not a problem with the delivery but the order,I was supposed to get 1 mash potato and 2 buttermilk mayo dips but relieved a dif sauce and corn on the cob,good job on the delivery time though

half of the order was missing when delivered but when put refund in still not had no answer

Never arrived the driver had stolen it there’s contact number nothing rung

The driver was really kind and nice 100% service food is kfc quality.

stopped ordering from kfc due to the order being wrong or missed items and without fault they did it again tonight.. absolute joke never again!!!

Don't think I've received the correct order from this place yet and if you want to wait 35 minutes for the wrong order then fire away, best thing about the place is the exit.

pop that felt like it was frozen was in the middle of the bag so everything is freezing. microwaved lettuce in a burger is not something anyone wants. only didn't give it 0 cause the order was correct. But why do I have to have fries? Hate them.

Very poor food my wrap had the wrong sauce and the wrap was so hard I was able to crack it, makes me think it had been sitting around for hours. Would not ever order again.

All of the food was piled in bags; some of it should be in boxes so it survives the journey better. The water and canned drinks were just shoved on top of the food, so the wrap and chips were all squashed. Barely warm food.

Manager was great and super helpful.. I didn't get his name but he made a difference tonight.. great service 😁

Its says deliverd for ages and im sat waiting outside with no food we have paid !

My food never arrived and I was never called even though on the app it says delivered. This is extremely disappointing service and I would like this sorted or a full refund of my 41 pounds

Arrived hot,fresh and with additional dips 👍🏼👍🏼👍🏼

Chicken bucket is too salty, but chicken wings are okay.

Despite the reviews. The service and food was great. The restaurant is indeed Halal but doesn't currently state so on maps (I have requested an edit, so it'll show when it gets accepted) but does on KFCs website. Since the restaurant only recently got certified it likely wasn't changed. That said, my only complaint is one charging socket in the restaurant (unless I missed another) which was by the delivery collection window. Otherwise, I didn't experience any issue in my visit.

The driver was in the area approx 10 mins. Food stone cold again. This is definitely the last time I will be using you.

That was worst order i ever had it was not fresh at all gravy was disgusting as well and the fillet on the burger was probably done hours ago.

the food started off at delivery between 5.35-5.50. The courier didn't get to Lancaster store until 5.50pm and it was actually out for delivery 6.36pm. It was not warm.

Sent wrong order sent someone else’s

delivery time changed twice to prevent it from showing late.. food was not hot either

the food was hot and fresh, delicious, and a very friendly driver. thanks 👊

Please don’t even bother and just drive the extra 15 minutes to Morcambe. If you’ve ever watched Zootropolis with that scene of the sloths then all I have to say is brace yourself. There were only 5 other people in the store. We waited 30 minutes for 20 pieces of chicken. Tables were like slime so glad we got take out and machines never work.

I had 4 missing piece of kfc chicken and I am really unsatisfied I’ve tried calling kfc and they have not answered me or tried to call back I’ve left a complaint with just eat and I hope they’ll compensate me but this isn’t an easy mistake to make that kfc have made and they’ve left me with a loss of money idk weather the driver has taken food out or the store has made a mistake but either way this needs reimbursing towards me!

Lovely and fresh. Came within the delivery time piping hot! Only issue was we got corn instead of gravy

they didnt deliver the drink which i paid for with the meal.

driver didn't know where l was. food was late and cold, fries were disgusting and 3 pieces of chicken was very small and wings. I do have photographs.

placed order never got two cans of tango

First time using JustEat, food was Hot fir a change !! I did get a few things wrong with the order found it a little confusing placing the order but I'll get use to it ,much better than the other rivals great service from the delivery lady with a smile 😃 will be using you again .

I asked for all chicken legs as I find the chicken breast not good at all. And I got mostly breasts. So didn’t enjoy tonight’s.

Literally delivered as fast as it could have safely been delivered

Yet again, the food was wrong. They had put on sauce that I have a reaction too. Just Eat and Lancaster KFC are so poor, it is unbelievable. I refused food at door, but driver still put it down as delivered. A shocking service fro. beginning to end. Avoid!!!!!

Food arrived on time, burger was good, but where are my fries? And of course the restaurant doesn't have a phone number to complain on!

chicken was dry. the shell was soggy. The fries were barely cooked.Poor delivery guy had to wait for them at the KFC for 20minutes even if they had 55 minutes to prepare the order .

Brilliant very hot and driver was lovey

Arrived on time, the food was hot enough, and the order was correct

This time we were impressed as everything expected was in the bags. Thank you

3rd time in a row that order is wrong...this time Lancaster KFC gave me my full order without the CHICKEN!!! Not answering phone and Justeat are as pathetic as ever. Last time using either company.

Food was cold, order was wrong it was inedible

The quality was not upto the mark. I ordered a wrap meal from kfc and it was so expensive (double the normal price I get for wrap meals elsewhere) and it was not even good. The fries portion was so stingy, I could literally count 10 fries or something. Would blame kfc more rather than justeat for this. Although the food was cold, which is on the delivery guy. It’s my first time ordering in lancaster, and I’m really disappointed. I might as well go get food myself than order next time.